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Churn

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ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn)
DEFINITION: In a general context, churn is a synonym for agitation or turnover. The term derives from a dairy procedure that results in butter (one agitates cream in a wooden container; churn is the word for both the container and the process), but is often used to refer to something that is turning over, either literally or figuratively. In a business context, it generally refers to customer or employee turnover,  … 
Definition continues below.
Churn Reports
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Analyst's take: Microsoft Dynamics CRM boosts customer service and company profits
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Are you Delivering a Great Mobile Experience?
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VIDEO: In this video, discover findings from over a thousand consumer respondents regarding what constitutes as an optimal mobile app experience. Tune in and you'll also learn the economic consequences of missing out on mobile.
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Are You Outpacing Your Executive Peers in Customer Service?
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Assessing the Benefits of Social and Cloud-Based CRM Tools
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EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally. Plus, gain tips for making social CRM tools work effectively in your organization.
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Microsoft

Assessing the Business Value of IBM Digital Experience on Cloud
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Andorra Telecom Increases Operational Efficiency and Improve Customer Satisfaction with Vitria’s Operational Intelligence and Exception Management Solutions
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CASE STUDY: Check out this comprehensive case study to see how Vitria's Operational Intelligence and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations.
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Vitria Technology, Inc.

Answers to Top BRMS Questions
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WHITE PAPER: Answers to ten frequently asked questions about what business rule management systems are and how they are used.
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Apply the power of CRM to build customer loyalty
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EGUIDE: This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.
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Applying Business Analytics Webinar Series - Got Bad Data?
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WEBCAST: Tune in to this Webinar to find out how to improve key data areas through data quality profiling and provide decision makers with trustworthy information. You’ll learn how to apply analytics to your reliable, high-quality data and come away with insights that optimize your organization’s decision-making capabilities.
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SAS

Applying Business Analytics Webinar Series - Got Bad Data? Part 3
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SAS

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ARC View In Dynamic Market, Consumer Goods Companies Rely on Manufacturing Operations Management Systems
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Cisco Systems, Inc.

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WHITE PAPER: This white paper examines what companies can do to modernize their approach to business-to-business collaboration in response to trends like globalization, consumerization, and mobility.
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Are You Ready for Economic Bounce Back?
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WHITE PAPER: This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
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Micro Focus, Ltd

Asset: Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
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Assuring Asset Documentation Integrity
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WHITE PAPER: In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.
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McLaren Software

AT&T Business Continuity Survey: 2008
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Author and deploy rules using WebSphere ILOG JRules Business Rules Management System
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PRODUCT DEMO: Learn how the WebSphere ILOG JRules BRMS can automate decision making for data validation, eligibility and pricing in a real-world scenario. This demo shows how JRules BRMS allows organizations to gain a competitive advantage by adapting business systems to evolve with changing business policies and decisions.
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IBM

Automate Your Business Processes with the Digital Mailroom
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WHITE PAPER: Check out this exclusive white paper to uncover the tool capable of transforming documentation reception and processing into a more efficient "digital mailroom", so you can improve customer service, reduce costs and more.
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Kofax, Inc.
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CHURN DEFINITION (continued): …  and especially attrition. The rate of attrition, known as the churn rate, is an important business metric.Churn is frequently spoken of in a communications context, where it refers to the tendency of Internet and cell-phone subscribers to switch providers. The most common reasons for churn are dissatisfaction with an existing provider, the lure of a lower price for equivalent service from a different provider, and the lure of better service for the same price from a different provider. Churn can also result from achange in the subscriber's geographic location, the desire for increasedconnection … 
Churn definition sponsored by SearchMobileComputing.com, powered by WhatIs.com an online computer dictionary

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