Churn White Papers ( Churning, Customer Churning, Carrier Switches (Churn) ) Software Downloads, Definition and Webcasts

FREE MEMBERSHIP - Create your personalized Bitpipe Service!

May 19, 2013

Business of Information Technology > Business Processes > Customer Service > Customer Satisfaction >
Churn
ALSO CALLED: Churning, Customer Churning, Carrier Switches (Churn) DEFINITION: Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies … Definition continues below.
Churn Reports
101 - 125 of 1225 Matches Previous Page \| Next Page

Automating Fax and Email Orders into ERP sponsored by Esker Inc. WHITE PAPER: This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Email Management Services \| ERP \| ERP Software \| Fax Services \| Order Management Systems \| Sales Order Management \| Sales Orders \| SAP (Product)

Automating Sales Order Management with SaaS sponsored by Esker Inc. WHITE PAPER: Automated order management software can be expensive and complex to implement. Read this white paper to learn how leveraging SaaS for order processing automation can save you time and money. Posted: 18 May 2012 \| Published: 18 May 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Order Management Systems \| SaaS ERP \| Software as a Service

Bank Anytime, Anywhere with SAP Mobile Solutions sponsored by SAP America, Inc. VIDEO: This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors. Posted: 22 Mar 2013 \| Premiered: 22 Mar 2013 TOPICS: Banking Industry \| Banking Services \| CRM \| Customer Satisfaction \| Customer Service \| Mobile CRM

Best in Class Marketers Drive Enhanced Customer Loyalty sponsored by SAP America, Inc. ANALYST REPORT: This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results. Posted: 02 Sep 2010 \| Published: 02 Sep 2010 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| SAP (Product)

Automating Job Card Generation for Maintenance, Repair and Overhaul sponsored by Enigma, Inc. WHITE PAPER: Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays. Posted: 11 Mar 2008 \| Published: 01 Oct 2007 TOPICS: Aerospace and Defense Industry \| Asset Management (Finance) \| Business Process Automation \| Customer Satisfaction \| Engineering Services Industry \| Equipment Maintenance Management Software \| Maintenance Contracts \| Manufacturing Industry \| OEMs \| Productivity \| Regulatory Compliance

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Automating Your SOA Center of Excellence sponsored by WebLayers WHITE PAPER: This white paper discusses the steps necessary for implementing an effective SOA Center of Excellence. Explore how to automate and apply the appropriate levels of SOA governance. Posted: 05 May 2008 \| Published: 01 Mar 2008 TOPICS: Business Process Management \| Business Processes \| SOA \| SOA Governance \| Software Development Life-Cycles

Aviva Aims to Double Business Volume and Improve Customer Service with FICO Blaze Advisor System sponsored by FICO CASE STUDY: This case study examines Aviva's adoption of the FICO Blade Advisor business rules management system; allowing them to double business volume, acquire 50% more customers, keep costs flat, and improve the quality of complex customer interactions. Posted: 10 Mar 2011 \| Published: 10 Mar 2011 TOPICS: Business IT Alignment \| Business Management \| Business Process Management \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Avoid Overlooking the Growing Fraud Threat When Planning AP Automation sponsored by SAP America, Inc. WHITE PAPER: This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain. Posted: 11 Dec 2009 \| Published: 11 Dec 2009 TOPICS: Accounting (Security) \| Business Process Automation \| Business Process Management \| Business Processes \| Financial Reporting \| Fraud Protection \| Risk Management \| SAP (Product) \| Security Threats

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series sponsored by Sterling Commerce Manufacturing Solutions WHITE PAPER: Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and... Posted: 05 Mar 2008 \| Published: 01 Jul 2006 TOPICS: Collaboration \| Customer Satisfaction \| Customers \| Integration \| Leaders

Balancing Cost Control with Strategic Investments sponsored by Cisco Systems, Inc. PODCAST: Listen to this podcast as the Senior Director and Lead in the European Markets for Cisco's Internet Business Solutions Group, explores how CIOs balance cost containment with making strategic investments that will help their businesses accelerate growth today and into the future. Posted: 16 Mar 2011 \| Premiered: Mar 16, 2011 TOPICS: Business Performance Management \| Business Processes \| Business Structures \| Business Systems \| Capital Expenditures \| CFOs \| CIOs \| Cost Benefit Analysis \| Productivity

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit sponsored by SAP America, Inc. WHITE PAPER: Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. Posted: 02 Sep 2010 \| Published: 02 Sep 2010 TOPICS: Business Process Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| SAP (Product)

Beating the Browser Wars: How to Win the Battle for Web Performance sponsored by Gomez WHITE PAPER: The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them. Posted: 03 Aug 2009 \| Published: 03 Aug 2009 TOPICS: Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| User Experience \| Web 2.0 \| Web Browsers \| Web Development

Becoming Value-driven: Focusing on What Matters Most sponsored by IBM WHITE PAPER: This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs. Posted: 20 Aug 2008 \| Published: 20 Aug 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Competition \| Cost Benefit Analysis \| Customer Satisfaction \| Market Trends \| Portfolio Management (Finance) \| Product Management \| Project Management \| Regulations \| Revenue Projections

Being Agile in a Non-Agile World sponsored by Ivar Jacobson Consulting WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Change Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Engineering Services Industry \| Software Development Life-Cycles

Benchmarking in the contact center: Tips for managing what you measure sponsored by Avaya WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. Posted: 24 Oct 2012 \| Published: 31 Dec 2010 TOPICS: Benchmark Testing \| Call Center Management \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Customer Satisfaction \| Customer Service \| Social Networking

Benefits and methods of implementing BPM on System z sponsored by IBM WHITE PAPER: This white paper is intended to inform the reader of what business process management (BPM) is about, the benefits that can be obtained from its implementation, how to place BPM into operation and why IBM WebSphere® Process Server should be deployed on the IBM System z™ mainframe. Posted: 15 Jun 2010 \| Published: 01 Mar 2008 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| SOA \| Software Implementation \| Software Selection \| System z \| WebSphere

Best Practice Insight BPM Case Study: Maersk Line sponsored by Oracle Corporation CASE STUDY: Read this case study to uncover why they chose Oracle, the benefits they have achieved from using the system, the challenges they encountered along the way, and how they overcame them. Use this study and a guide to easing into your next BPM initiative. Posted: 03 Jul 2012 \| Published: 12 Dec 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Oracle (Product)

Best Practices for a contact center technology overhaul sponsored by Contactual (Now 8x8, Inc.) EBOOK: Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience. Posted: 13 Jun 2011 \| Published: 10 Jun 2011 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud Computing \| Cloud CRM \| Contact Center Management \| Contact Center Services \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Software \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| SaaS business intelligence

Best Practices for Automating SAP® Order-to-Cash sponsored by Winshuttle, LLC WHITE PAPER: This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data. Posted: 04 Dec 2008 \| Published: 04 Dec 2008 TOPICS: Best Practices \| Business Processes \| Data Entry \| Data Integration \| Data Synchronization \| ERP \| SAP (Product) \| SOA \| Software Selection

Best Practices for Endpoint Data Loss Prevention sponsored by Symantec Corporation WHITE PAPER: Find out the best practices for planning for and deploying an endpoint DLP tool in your corporation. The technology overview section of this document provides a closer look on how DLP works with other existing technologies and how best to integrate DLP in your environment. Posted: 24 Sep 2008 \| Published: 24 Sep 2008 TOPICS: Best Practices \| Business Processes \| Data Management \| Database Security \| Mobile Workers \| Reporting Software \| Server Management \| Storage Virtualization \| Workflow Software

Best Practices for Mobile Device Support sponsored by LogMeIn, Inc. WHITE PAPER: Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. Posted: 01 Feb 2012 \| Published: 01 Feb 2012 TOPICS: CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Help Desk Software \| Help Desks \| Mobile Device Management \| Remote Access Software \| Smart Phones \| Tablet PC

Best practices for streamlining financial processes and reporting in SAP environments sponsored by Dolphin EBOOK: In this e-book, get expert advice and ideas on how to improve critical financial processes such as order-to-cash, controlling, general ledger, accounts receivable and financial reporting. Posted: 12 Oct 2011 \| Published: 12 Oct 2011 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| ERP \| Financial Reporting \| Financial reporting software \| SAP (Product)

Best practices for web experience management sponsored by OpenText EGUIDE: In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM. Posted: 27 Mar 2012 \| Published: 27 Mar 2012 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

Best Practices in Complex Equipment Manufacturing, Sales, and Service sponsored by SAP America, Inc. WHITE PAPER: This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. Posted: 26 Jan 2009 \| Published: 23 Jan 2009 TOPICS: Customer Service \| ERP \| Inventory Management \| Manufacturing \| Manufacturing Software \| Process Manufacturing Industry \| SAP (Product) \| Supply Chain Management

101 - 125 of 1225 Matches Previous Page 3 4 5 6 7 8 Next Page

CHURN DEFINITION (continued): … Churn rate is a measure of customer or employee attrition, and is defined as the number of customers who discontinue a service or employees who leave a company during a specified time period divided by the average total number of customers or employees over that same time period. For example, churn rate has been an ongoing concern of telephone and cell phone services in areas where several companies compete and make it easy to transfer from one service to another. Changes in a business' churn rate can provide feedback for a company as it may indicate customer response to service, pricing, competition and so on, as well as the average length of time an individual remains a customer. As such, churn rate is an important business metric. To estimate future churn rates, predictive technology is sometimes applied, in a process known as predictive churn modeling.

Browse by Report Type:
Churn White Papers | Churn Multimedia | Churn IT Downloads

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines


Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other
TechTarget Corporate Web Site \| Media Kits All Rights Reserved, Copyright 2000 - 2013, TechTarget \| Read our Privacy Statement