This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
This case study details how one MSP was able become more efficient through automation. Read on to learn how this company as able to spend less time manually updating systems, as well as grow its sales by 10%
This white paper discusses the opportunity that today's cybersecurity challenges present to solution providers and explains why finding the right security partner is essential for capitalizing on it.
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