This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Creating a virtual environment has helped G-ABLE better allocate resources and manage projects. Read this white paper to learn about a BPM tool that provides cloud manageability in virtual environments, increasing resource utilization and improving cost management.
Access this resource to learn about upcoming, first-hand demonstrations of these software solutions and how they are helping businesses everywhere – including a personalized demo you can schedule for yourself.
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