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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Your Guide to Improving IT Service Consistency
sponsored by Pangea Systems
WHITE PAPER: This exclusive whitepaper details how to use a process foundation to enable an IT service desk that provides the reliability and consistency you need.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Self-Service Strategies That Put Service Relationship Management Into Hyperdrive
sponsored by Hewlett-Packard Company
WEBCAST: Take a look at this exclusive webcast to learn more about implementing effective self-service strategies.
Posted: 28 Aug 2014 | Premiered: Aug 28, 2014

Hewlett-Packard Company

Case Study SAIT Polytechnic
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces a solution that streamlines and automates student and staff support across different teams and service desks.
Posted: 21 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Unified IT Monitoring: A Necessity in the Era of the Customer
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details how unified IT monitoring can be used to deliver the customer experience your users demand.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

CA Technologies.

Put Your Customers First with Agile, Powerful and Comprehensive IT Monitoring Software
sponsored by CA Nimsoft
WHITE PAPER: This exclusive resource details an IT monitoring solution that can give you're the visibility you need to run an efficient data center.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

CA Nimsoft

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by IBM and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 07 Jul 2014 | Published: 01 Aug 2013

IBM and Intel
 
 
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