Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
This issue of CW Europe explores how Neelie Kroes, who became the Netherlands Special Envoy for Startups at the beginning of 2015, is embarking on a new mission for startups in the Netherlands and the work she is leading via Startup Delta.
This eBook explains how you can build and maintain great customer relationships with expert communication. Read more to learn about 3 different reports you can run regularly to ensure that you are doing everything you can to build customer satisfaction.
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