The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK:
Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013
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Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER:
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006
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2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER:
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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An introduction to IT Management as a Service (ITMaaS)
sponsored by CA Nimsoft
WHITE PAPER:
This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach.
Posted: 06 Mar 2013 | Published: 31 Dec 2012
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ELEVATE the whole world of media
sponsored by Hewlett-Packard Limited
VIDEO:
HP offers custom solutions to organizations that utilize hybrid delivery to meet specific business needs and goals. Access this video to see how DreamWorks animation partnered with HP to closer link their IT solutions with their business goals.
Posted: 28 Aug 2012 | Premiered: 28 Aug 2012
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Special Report on Steria
sponsored by ComputerWeekly.com
WHITE PAPER:
This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.
Posted: 14 Sep 2012 | Published: 14 Sep 2012
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Insight Public Sector And Education
sponsored by Insight Public Sector and Symantec
WHITE PAPER:
Read this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.
Posted: 06 May 2013 | Published: 26 Jun 2012
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SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings
sponsored by IBM
WHITE PAPER:
This EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market.
Posted: 02 May 2013 | Published: 02 May 2013
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Customer Case Study Super Group
sponsored by Cherwell
CASE STUDY:
Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.
Posted: 25 Jan 2013 | Published: 24 Jan 2013
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