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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Workflow Composer: Cross-Domain, DevOps-Inspired Automation for IT Operations
sponsored by Brocade
WHITE PAPER: Access this white paper to learn about a DevOps-inspired event-driven automation platform that enables individual IT domains to use preferred tools while still enabling them to participate in the overall IT services delivery tool chains and processes.
Posted: 06 Jul 2017 | Published: 27 Dec 2016

Brocade

5 Steps to Eradicate Text Messaging Risk
sponsored by Smarsh
WHITE PAPER: Prohibiting the use of text messages in your organization does not protect you from risk - it simply hides it. Discover 5 steps on how to leverage text messaging more in your organization as a legitimate communication channel while reducing your organization's compliance, legal and reputational risk.
Posted: 21 Jun 2017 | Published: 21 Jun 2017

Smarsh

Key Ingredients for a Modern Virtualization Platform
sponsored by VMware
WHITE PAPER: Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
Posted: 12 Jun 2017 | Published: 31 Dec 2016

VMware

How Do You Ensure Adoption of an Enterprise Communications Platform?
sponsored by Bandwidth
EGUIDE: UC adoption is not simple. Learn why IT departments must involve users and understand their collaboration needs to ensure adoption of an enterprise communications platform.
Posted: 14 Jun 2017 | Published: 08 Jun 2017

Bandwidth

IDC IT Market Scape: APAC Telecom Vendor Assessments
sponsored by SingTel
RESEARCH CONTENT: This IDC study is the seventh yearly assessment of next-generation telecom operators in the Asia/Pacific market. Uncover the current state of the telecom market and its top providers.
Posted: 09 Jun 2017 | Published: 31 Jan 2017

SingTel
 
 
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