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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Security in a Mobile First World
sponsored by AVST
WEBCAST: Watch this webcast to learn mobile practices that will provide your business with secure mobile communications.
Posted: 14 Feb 2017 | Premiered: Dec 15, 2016

AVST

Using Hybrid Cloud Strategy to Drive Business Value
sponsored by IBM
RESOURCE: This resource illustrates the business value of hybrid cloud strategy implementation and how IT advisors can help businesses realize that value. Delve in to take a look at the benefit of integrating a hybrid environment in the enterprise and what to look for in a cloud provider.
Posted: 17 Feb 2017 | Published: 31 Dec 2015

IBM

Middle East IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business.
Posted: 06 Feb 2017 | Published: 07 Feb 2017

ComputerWeekly.com

5 Steps to Future-Proofing Your Communications
sponsored by AVST
WHITE PAPER: Choosing the right vendor to meet your unified communications needs is a significant decision not to be taken lightly. In this resource, learn about AVST's CX-E unified communications platform.
Posted: 08 Feb 2017 | Published: 08 Feb 2017

AVST

5 Ways to Enhance Skype for Business for PBX Deployments
sponsored by AVST
WHITE PAPER: How can organizations enhance Microsoft Skype for Business for PBX deployments? Learn five of the most important features and functions to consider when deploying Skype for Business.
Posted: 13 Feb 2017 | Published: 31 Dec 2015

AVST
 
 
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