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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

CW Buyer's Guide to Enterprise Collaboration
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: In this 10-page buyer's guide, Computer Weekly highlights what the IT leader needs to know to decide on the future of the organisation's communications strategy.
Posted: 20 Oct 2014 | Published: 20 Oct 2014

ComputerWeekly.com

Thrive, Survive or Perish - How Compute Economics Changes the Rules of Business
sponsored by Hewlett-Packard Company
WEBCAST: View this in-depth webcast to learn about the "new style" of IT and how you can leverage your staff to overcome the pressures and obstacles presented today. Watch now to discover the path to impact business performance around workforce productivity, business trends and intelligence, and customer acquisition and loyalty in the digital age.
Posted: 05 Dec 2014 | Premiered: Oct 22, 2014

Hewlett-Packard Company

Communication and Collaboration and the Next Generation of PowerEdge
sponsored by Dell, Inc. and Intel®
VIDEO: Check out this brief video to learn about a set of next generation servers designed for collaboration and communications workloads. You'll learn how this solution provides optimal performance and responsiveness, expanded local storage options, vastly improved message access time, and more.
Posted: 09 Oct 2014 | Premiered: 09 Oct 2014

Dell, Inc. and Intel®

Avoiding Common Pitfalls of Evaluating and Implementing DCIM Solutions
sponsored by Schneider Electric
WHITE PAPER: In this white paper, you will uncover the three common pitfalls of deploying DCIM software and how to avoid them. DCIM automates and simplifies your data center, but misuse and carelessness do not provide the ROI your organization expects.
Posted: 14 Nov 2014 | Published: 01 Nov 2012

Schneider Electric

The Technical and Operational Values of Barium Ferrite Tape Media
sponsored by Barium Ferrite
WHITE PAPER: This exclusive white paper takes an in-depth look at Tape media, and its essential values to organizations.  Read on to learn more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Barium Ferrite

The New Style of IT
sponsored by Hewlett-Packard Company
VIRTUAL ENVIRONMENT: Access this assessment tool to select up to three areas of infrastructure optimization and see how your views compare to your peers. Discover how to use these statistics to enhance your decision making process.
Posted: 08 Dec 2014 | Premiered: 04 Nov 2014

Hewlett-Packard Company
 
 
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