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Call Distribution Systems Reports
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Server Management: Imrpove Availability and Reduce Costs
sponsored by IBM
WHITE PAPER: In this white paper, you'll learn a 10 step process to simplifying server monitoring and management.
Posted: 01 Sep 2015 | Published: 16 Apr 2014

IBM

Case Study: CNET Networks
sponsored by ShoreTel
CASE STUDY: To discover what system CNET implemented to fulfill their telephone needs for 1600 employees across 8 different offices access this exclusive case study. Read now to devise your own office phone consolidation system.
Posted: 02 Sep 2015 | Published: 31 Dec 2012

ShoreTel

Improve Quality of Care with All-Flash Storage in EHR
sponsored by Pure Storage
WHITE PAPER: This white paper demonstrates the benefits of all-flash storage in EHR, as it lowers costs and reduces the complexity of deploying and managing storage. Read on to learn how you can take advantage of all-flash storage to enable improvements in patient care and clinical efficiencies.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Pure Storage

The Top 6 Services Every Small Business Should Outsource
sponsored by Avalara
WHITE PAPER: This white paper highlights the top 6 services that every business should be outsourcing, allowing you to refocus your priorities as a business owner or manager, and avoid wasting time. Read on to delve into the details of this advice.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Avalara

A Cloud-Enabled Communications Case Study: Platinum Partners
sponsored by ThinkingPhones
WEBCAST: In this webcast, Paul Poteat, Chief Technology Officer at Platinum Partners, briefly discusses how his organization accelerated its enterprise mobility with cloud communications services. View this video now to learn how to drive intelligent communications in your enterprise, using a cloud-enabled collaboration platform.
Posted: 01 Sep 2015 | Premiered: Jul 28, 2015

ThinkingPhones
 
 
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