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Call Distribution Systems Reports
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

How Drive-by Requests, Meetings, and Interruptions Are Destroying Your Productivity
sponsored by Workfront
WHITE PAPER: Interruptions make it almost impossible for you to be productive. In this white paper, learn how to stop this unplanned work and gain precious hours.
Posted: 18 May 2015 | Published: 18 May 2015

Workfront

Cloud Unified Communications: A Total Game Changer
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper now to discover why now is the time to adopt VoIP and take your company into the era of unified communications.
Posted: 20 Apr 2015 | Published: 26 Dec 2014

8x8, Inc.

5 Ways Video Collaboration is Making the World Smaller
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this white paper now to learn the 5 ways video can help you employees work better in this age of globalization.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.

Top 7 Reasons to Centralize Your Business Communications
sponsored by XO Communications
WHITE PAPER: Juggling separate phone systems at each of your business locations is aggravating and unnecessary. By centralizing your communications infrastructure you can stay agile no matter how large your business grows. Access this white paper for seven reasons why it makes sense to centralize your communications.
Posted: 26 May 2015 | Published: 26 May 2015

XO Communications

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: Access this white paper to learn the 5 common mistakes people make when selecting a business phone system, and discover how to avoid them.
Posted: 22 Apr 2015 | Published: 26 Dec 2013

RingCentral
 
 
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