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Call Distribution Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

A New Approach to Staying Connected in the Changing Meeting Environment
sponsored by Polycom, Inc.
WHITE PAPER: This white paper serves as a guide for employing and enhancing video collaboration in your organization, and examines how you can create a fast paced, nimble, highly collaborative work environment.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Empower Business Processes by Modernising IT Infrastructure and Data Centre Performance
sponsored by Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)

Reap the Benefits of Increased Productivity By Connecting Mobile Employees
sponsored by Vodafone
WHITE PAPER: In this solution brief, you will learn how to unlock the value of mobile UC and deliver better operational agility, improved customer engagement, and enhanced employee connectivity. Access this brief now to simplify your collaboration landscape.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Vodafone

The Power and Payback of Unified IT Monitoring
sponsored by CA Technologies
WHITE PAPER: In this white paper, you will discover the organizational and strategic impacts of unified IT monitoring for your enterprise and management service providers. Access this paper to examine its business value, which includes improved visibility, coverage, readiness, and tooling costs.
Posted: 13 Jan 2016 | Published: 30 Jun 2014

CA Technologies

A Seven-Way Comparison of the HCM Suite 'Big Three'
sponsored by Workday
WHITE PAPER: When selecting an HCM vendor, you must consider capabilities like geographic presence, extensibility, and ease of use for managers. This report explores 7 categories of HCM differentiation to help HR and IT project teams choose the best platform for their needs.
Posted: 14 Aug 2015 | Published: 31 Dec 2014

Workday

Boost HR Systems to the Next Level
sponsored by SAP
EGUIDE: In this expert e-guide, hear from Emma Snider who shares tips on how to choose your next HR IT system. Also, Beth Stackpole discusses the growing popularity of talent analytics as a means of improving HR decision-making.
Posted: 30 Sep 2015 | Published: 30 Sep 2015

SAP
 
 
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