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Call Distribution Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Future of Business Collaboration
sponsored by PGi
WHITE PAPER: This exclusive white paper gets you up to speed with the 5 biggest trends in enterprise collaboration in 2015.
Posted: 22 May 2015 | Published: 22 May 2015

PGi

How SaaS Apps are Reshaping the Face of IT
sponsored by Matrix42
EGUIDE: In this e-guide, learn how to make mobile app dev platforms, management suites, and backup products work together. In addition, discover top tips for making SaaS integration an on-going IT priority.
Posted: 19 May 2015 | Published: 19 May 2015

Matrix42

How You Can Advance Your Enterprise with Hybrid IT
sponsored by Red Hat
WHITE PAPER: This white paper can help you take full advantage of hybrid IT and avoid any complications it may cause.
Posted: 08 May 2015 | Published: 08 May 2015

Red Hat

Research Report: The Potential ROI for One UC Provider
sponsored by RingCentral
WHITE PAPER: In this white paper, you'll discover a Forrester Research, Inc., Total Economic Impact (TEI) study that examines the potential ROI you can expect from one potential UC provider.
Posted: 22 Apr 2015 | Published: 27 Jun 2014

RingCentral

5 Mistakes to Avoid When Selecting a Business Phone System
sponsored by RingCentral
WHITE PAPER: Access this white paper to learn the 5 common mistakes people make when selecting a business phone system, and discover how to avoid them.
Posted: 22 Apr 2015 | Published: 26 Dec 2013

RingCentral
 
 
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