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Call Distribution Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Virtual Events Best Practice Guide: The 6 Step Process
sponsored by Intercall
WHITE PAPER: This best practices guide provides you with advice for enhancing brand engagement in your organization by way of virtual events. Read on now to access info on the top marketing applications for these events, as well as the 6 step process for launching a virtual event.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


From Product to Platform: The Rise and Shift in UC Applications
sponsored by
EBOOK: This technical guide explores the shift in UC toward application platforms, the expansion of UC in mobile app development, and the integration of cloud-based and on-premises UC services.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Server Management: Imrpove Availability and Reduce Costs
sponsored by IBM
WHITE PAPER: This report is a guide for the 10-step process that will ensure a smooth managed infrastructure service implementation.
Posted: 01 Sep 2015 | Published: 16 Apr 2014


A Seven-Way Comparison of the HCM Suite 'Big Three'
sponsored by Workday
WHITE PAPER: When selecting an HCM vendor, you must consider capabilities like geographic presence, extensibility, and ease of use for managers. This report explores 7 categories of HCM differentiation to help HR and IT project teams choose the best platform for their needs.
Posted: 14 Aug 2015 | Published: 31 Dec 2014


A Practical Guide to Choosing the Right IT Systems
sponsored by Oracle & Intel
WHITE PAPER: In the following white paper, learn about the importance of choosing the right IT systems. Read on now and learn about the potential downfalls of choosing the inappropriate systems for your niche, where to turn for advice on the right systems, and more.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Oracle & Intel
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