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Call Distribution Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Enterprise Video Collaboration David & Goliath Stories
sponsored by Vyopta
WHITE PAPER: Educate yourself on the ongoing conflict between collaboration technology vendors, and what interesting functionality each participant brings to the fore. By assessing each of these strengths, IT professionals can be better informed in their own collaboration implementations.
Posted: 01 Jun 2016 | Published: 01 Jun 2016

Vyopta

Specialists On Call - Telemedicine Analytics Case Study
sponsored by Vyopta
CASE STUDY: Identify one collaboration tool that was successfully used to deploy a telemedicine solution.
Posted: 02 Jun 2016 | Published: 02 Jun 2016

Vyopta

Unlock the Unlimited Possibilities of Compostable Infrastructure
sponsored by Hewlett Packard Enterprise
DATA SHEET: This exclusive data sheet introduces you to composable infrastructure. View now and learn how to integrate this purpose-built platform into your existing environment and further automate your infrastructure to pave the way for a more innovative and cost-effective approach to modern IT.
Posted: 21 Jun 2016 | Published: 21 Jun 2016

Hewlett Packard Enterprise

5 Metrics To Consider When Evaluating Unified Communications Solutions
sponsored by ShoreTel
WEBCAST: Discover the top 5 metrics to consider and presents the plain facts about competing vendors and how they measure up when it comes to deploying a platform for growth.
Posted: 25 May 2016 | Premiered: May 25, 2016

ShoreTel

StarLeaf Video Endpoint Hardware
sponsored by StarLeaf
PRODUCT LITERATURE: Meet a video collaboration endpoint that can be scaled for any sized meeting room.
Posted: 03 Jun 2016 | Published: 03 Jun 2016

StarLeaf

Trends 2016: The Future of Customer Service
sponsored by ServiceNow
ANALYST REPORT: Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.
Posted: 16 Jun 2016 | Published: 05 Jan 2016

ServiceNow
 
 
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