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Call Distribution Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Educast: Seamless Collaboration Leveraging WebRTC
sponsored by Oracle Corporation
WEBCAST: You have most likely heard of WebRTC, but are you certain of what it is or how it works? In this webcast, discover the values and benefits of mating WebRTC with your UCC strategy to enable seamless collaboration.
Posted: 29 Sep 2016 | Premiered: Mar 31, 2016

Oracle Corporation

Case Study: How Secrid Stays Connected to Sell Globally
sponsored by NetSuite
VIDEO: Watch this 2 minute case study to learn how Secrid, a secure wallet designer based in the Netherlands, uses a platform to sell their products around the world and coordinate with sales teams in an easy-to-navigate environment.
Posted: 17 Oct 2016 | Premiered: 16 Mar 2016


Dutch Service Provider Eshgro on the Hunt for Flexible, Risk-Free Cloud Platforms
sponsored by Hewlett Packard Enterprise
CASE STUDY: To control expenditure, many SMBs are choosing to outsource IT—putting pressure on service providers who do not have the knowledge or cash to build cloud platforms. Discover a service provider program that will transform any enterprise computing platform into a collaborative cloud infrastructure.
Posted: 11 Oct 2016 | Published: 11 Oct 2016

Hewlett Packard Enterprise

5 Ways to Save on IBM Licensing
sponsored by Snow Software
WHITE PAPER: This white paper explores how to put an effective software asset management strategy in place that's tailored to the complexities of IBM-specific processes and products. Access now to discover how you can increase the efficiency of entitlement management, licensing, and more.
Posted: 10 Oct 2016 | Published: 16 Mar 2016

Snow Software

Raise the Bar on Your Data Center Efficiency
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this exclusive white paper, learn how to develop a cloud environment that is simple to use and easy to manage. Read on to speed your service delivery, lower costs, and increase the efficiency of your data center in its entirety with a hybrid cloud IT infrastructure.
Posted: 28 Sep 2016 | Published: 31 Dec 2015

Hewlett Packard Enterprise
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