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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

APIs: Bridging the Bimodal IT Gap
sponsored by TIBCO Software Inc.
WEBCAST: This webcast explores the concept of bimodal IT examines how APIs can connect its two sides, aligning their different cultures, speeds, strategies, and governance. Discover how APIs help expose critical data and open up its availability, creating an interface for Agile development and IT services.
Posted: 18 Nov 2016 | Premiered: Nov 18, 2016

TIBCO Software Inc.

IDC Report: A Roadmap to the Dynamic Digital Enterprise
sponsored by Optus
ANALYST REPORT: It's key to transform your enterprise into an agile one by crafting a forward-looking, digital-centric business strategy. In this IDC report, you'll explore where your peers are with making IT investments, 7 recommendations for a successful digital transformation project, how you can limit associated risks, and more.
Posted: 03 Nov 2016 | Published: 30 Sep 2016

Optus

Converged System Revs Up App Performance
sponsored by IBM
VIDEO: Make infrastructure deployment easy, efficient and versatile: Tune into this brief video to discover how integrated, converged infrastructure delivers faster and more reliable execution of business apps with the versatility to adapt as priorities change.
Posted: 21 Oct 2016 | Premiered: 31 Jul 2015

IBM

8 Trends in Business Communications
sponsored by RingCentral
WHITE PAPER: Today's digital work environments demand more than just voice and email communication. Learn the 8 top trends for enterprise communications for 2016, and how those trends will continue into the future.
Posted: 31 Oct 2016 | Published: 31 Oct 2016

RingCentral

Healthcare Ransomware Attacks: The Critical Role of Backup and 5 Steps for Response
sponsored by Xerox
EGUIDE: In early 2016 alone, healthcare organizations saw a 300% increase in daily ransomware attacks from 2015. That's why Harun Rashid, CIO of Children's Hospital of Pittsburgh, has provided 6 pointers for the prevention of a ransomware attack. And in the event that attacks still get through, read through Reda Chouffani's 5 steps for effective response.
Posted: 20 Oct 2016 | Published: 19 Oct 2016

Xerox
 
 
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