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Call Distribution Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

The 5 Steps to Driving Enterprise Video Collaboration: A Quick Guide
sponsored by Polycom, Inc.
WHITE PAPER: In this white paper, you will learn five easy steps to create awareness, increase utilization, and expedite adoption of video collaboration across your organization.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

Polycom, Inc.

Establish an Always-On Video Culture with Videoconferencing
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights a cloud-compatible video collaboration platform that will enable communication and presence in your organization. Read on to learn how you can establish an always-on video culture for maximum productivity with the following advice.
Posted: 17 Aug 2015 | Published: 31 Dec 2014

Polycom, Inc.

UC Services: From Premise-Based Hardware to Cloud-Based Technology
sponsored by Alcatel-Lucent
EGUIDE: This eGuide will help you identify new strategies for deploying UC services in your organization.
Posted: 17 Aug 2015 | Published: 17 Aug 2015

Alcatel-Lucent

Bolstering Network Security in a BYOD World
sponsored by VSS Monitoring
WHITE PAPER: As the world becomes more interconnected, the line between personal and professional continues to blur. This white paper examines a monitoring platform that will enable you to comprehensively view all network traffic to your organization's security toolset. Read on to learn how you can optimize your network for increased BYOB mobile traffic.
Posted: 05 Aug 2015 | Published: 31 Dec 2014

VSS Monitoring

The Top 6 Services Every Small Business Should Outsource
sponsored by Avalara
WHITE PAPER: This white paper highlights the top 6 services that every business should be outsourcing, allowing you to refocus your priorities as a business owner or manager, and avoid wasting time. Read on to delve into the details of this advice.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Avalara
 
 
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