Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if this is the right next step for you. Explore 7 operational trends propelling today's move to unified communications as a service (UCaaS).
In this week's Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed. We look at how the EU's new data protection laws will affect storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or can bring benefits for enterprise IT. Read the issue now.
Inside, learn how Mitel Mass Notification is an award-winning intelligent customer and employee notification solution that enables faster delivery and acknowledgment of vital information across a wide range of channels and devices to key stakeholders and targeted groups.
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