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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

5 Reasons to Choose Hyper-Converged Infrastructure
sponsored by Dell EMC and Intel®
RESOURCE: Download this paper to learn how to automate time-consuming tasks and processes by consolidating your systems with hyper-converged infrastructure (HCI). You'll discover how to use HCI to drive innovation, improve time-to-market for new services, and 4 other benefits outlined inside.
Posted: 08 Jan 2018 | Published: 31 Dec 2016

Dell EMC and Intel®

Enabling the Innovative Workforce
sponsored by Dell
WHITE PAPER: Download this paper to learn a few workforce technology strategies that can foster greater productivity and create happier employees in your enterprise. You'll see the boons of using touchscreen monitors, deploying Windows 10, and more.
Posted: 14 Dec 2017 | Published: 14 Dec 2017

Dell

The Business Value of Modernizing Infrastructure with Hyper-Converged Systems
sponsored by Dell EMC and Intel®
WHITE PAPER: In this IDC paper, analysts explain how to use HCI to create more value, growth, and competitive advantage in distributed enterprises. Read on to leverage HCI to provide staff with high-performing business apps and services at non-central locations, reduce impactful outages and unplanned downtime, and more.
Posted: 09 Jan 2018 | Published: 31 Oct 2017

Dell EMC and Intel®

Get to Cloud Faster with Converged: Transform Your IT
sponsored by Dell EMC and Intel®
RESOURCE: Download this infographic for a digestible overview on how to deploy private cloud in a fast and efficient manner using converged infrastructure. You'll learn why converged can serve as a reliable foundation for the cloud, how it'll set you up to improve on-demand scalability, accelerate time to market, and more.
Posted: 10 Jan 2018 | Published: 10 Jan 2018

Dell EMC and Intel®

The 4 Key Requirements for CIOs of the Future
sponsored by Workday
RESOURCE: In this blog post, explore how the role as a CIO has changed, and what is required to be successful. Discover 4 key skills required for CIOs to thrive as leaders in the future.
Posted: 17 Nov 2017 | Published: 14 Sep 2016

Workday
 

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