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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

UC to Go: Connect Your Teams with Unified Communications
sponsored by Windstream Communications
RESOURCE: This informative resource discusses how to build a unified communication (UC) strategy designed to take advantage of mobile computing and BYOD.
Posted: 02 Apr 2014 | Published: 02 Apr 2014

Windstream Communications

Avocent High Performance KVM Solutions for Broadcast and Post-Production Businesses
sponsored by Emerson Network Power
WEBCAST: This exclusive webcast discusses a communications solution that helps your organization to consolidate your collaborative equipment so that your employees can do their jobs quickly, effectively, and efficiently.
Posted: 20 May 2014 | Premiered: May 20, 2014

Emerson Network Power

Robert Walters - Global IP VPN
sponsored by Telstra Global
CASE STUDY: This exclusive case study discusses how a global recruitment firm was able to use a VPN solution to provide branch offices and mobile workers with reliable and high-performing network resources, allowing them to stay connected, productive, and efficient.
Posted: 20 Jun 2014 | Published: 20 Jun 2014

Telstra Global

Unlocking the Full Potential of Collaboration with Cisco Unified Communications Manager Release 9
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive white paper discusses a unified communications solution that uses an architectural approach to collaboration based on using the network as a platform for business transformation, enabling a more agile, innovative organization.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

How to overcome roadblocks to legacy software replacement: a guide for IT leaders
sponsored by MSM Software
WHITE PAPER: This whitepaper gathers together the views of IT leaders from a recent survey of IT leaders and identifies the most typical roadblocks encountered when attempting to modernize legacy systems – as well as how they address those challenges.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

MSM Software
 
 
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