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Call Distribution Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

CIO and IT leadership survey
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: IT budgets are increasing and IT leaders have more influence at board level as organisations invest in agile, innovative projects, according to this survey by IT management consultant Coeus Consulting.
Posted: 08 Apr 2016 | Published: 08 Apr 2016

ComputerWeekly.com

VMware Horizon Air Hybrid-Mode Bets Big on Cloud-based Desktops
sponsored by Dell, Inc., Intel and VMware
EGUIDE: VMware Horizon Air Hybrid-Mode moves virtual desktop, app, and infrastructure management to the cloud, but it unfortunately doesn't support Horizon View. In this e-guide, Independent Industry Analyst for Gabe Knuth explains why VMware is now expanding Horizon View into a cloud platform to satisfy your IT admins.
Posted: 29 Apr 2016 | Published: 27 Apr 2016

Dell, Inc., Intel and VMware

Formulate a Game Plan for Closing the SecOps Gap
sponsored by BMC
WHITE PAPER: Access this report to discover why collaboration between security and operations (SecOps) will drive faster threat response, stronger security, and improved compliance in your organization. Take a closer look at the SecOps gap now, and learn the gravity of IT misalignment.
Posted: 18 Mar 2016 | Published: 18 Mar 2016

BMC

Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience
sponsored by Mitel Networks Limited
WHITE PAPER: Discover in this paper how to leverage the power of the cloud to integrate your existing voice services with hospitality applications and workflows, in order to revolutionize the way you manage operations and staff.
Posted: 12 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited

The Essential CIO's Guide to Data Center Outsourcing
sponsored by Windsor Group
WHITE PAPER: Dive into this exclusive CIO's guide to discover how to transform your IT operations by way of data center outsourcing. Learn how you can gain better efficiency, service, and disaster preparedness, as well as see why a quantifiable impact analysis is the first critical step to your IT transformation.
Posted: 11 Apr 2016 | Published: 11 Apr 2016

Windsor Group

Delivering Enterprise-Class Communications with WebRTC
sponsored by Oracle Corporation
WHITE PAPER: While WebRTC is an immensely helpful communications tool for many organizations, it comes with specific IT challenges around connectivity, security, and control. Discover how your organization can reap the benefits of WebRTC while avoiding common IT pitfalls.
Posted: 25 Apr 2016 | Published: 31 Jan 2016

Oracle Corporation
 
 
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