Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
By accessing this e-book, you'll learn how to successfully transition your projects and workloads to the cloud without disruption, using the 12-action item list included inside as guidance. Read on to get your copy.
The following exclusive white paper will show readers how to establish and maintain a software catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose. View now to learn more, including SAM tools that can help automate many data collection and population tasks.
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