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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Bolt Dramatically Improves Audio and Video Quality of Video Meetings
sponsored by Logitech Inc.
CASE STUDY: Bolt was experiencing difficulty hearing the audio in their larger conference rooms with their existing equipment. Plus, the camera they currently used for meetings was providing lackluster performance. In this concise case study, learn how the company was able to implement AV equipment that provided better overall performance.
Posted: 13 Mar 2017 | Published: 30 Dec 2016


Streamline Data Center Maintenance with Multivendor Technology Support
sponsored by IBM
VIDEO: Here's how to realize proactive multi-vendor IT support: Watch this video to streamline maintenance support for hardware, software, and your multiple vendor relationships with a single point of contact. Discover a technical appliance purpose-built for your heterogeneous data center environment.
Posted: 28 Mar 2017 | Premiered: 18 Jan 2016

IBM

The Journey to Hyper-Converged Success Starts Here
sponsored by Dell EMC
RESOURCE: The journey to hyper-converged success begins, of course, with identifying the right appliance for your workload capacity. Access this infographic to discover the keys to implementing a virtual SAN-based (vSAN) hyper-converged infrastructure, purpose-built to modernize your data center.
Posted: 16 Mar 2017 | Published: 16 Mar 2017

Dell EMC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

University Of Michigan Expands Teaching Paradigm with Video Collaboration
sponsored by Logitech Inc.
CASE STUDY: The University of Michigan needed video tech that faculty and students could easily use in a variety of meeting spaces. Otherwise student and teacher collaboration would suffer. In this concise case study, learn how U of M chose video tech that supported their learning environments.
Posted: 15 Mar 2017 | Published: 31 Jan 2017

 
 
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