This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Educate yourself on the ongoing conflict between collaboration technology vendors, and what interesting functionality each participant brings to the fore. By assessing each of these strengths, IT professionals can be better informed in their own collaboration implementations.
This exclusive data sheet introduces you to composable infrastructure. View now and learn how to integrate this purpose-built platform into your existing environment and further automate your infrastructure to pave the way for a more innovative and cost-effective approach to modern IT.
Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros and CIOs alike must pay attention to.
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