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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

8x8 Delivers Outstanding Return on Investment for Commercial Lender
sponsored by 8x8, Inc.
WHITE PAPER: Access this resource to learn how one company unified all of its offices and workers with a VoIP-based UC solution that delivered major return on investment.
Posted: 21 Apr 2015 | Published: 21 Apr 2015

8x8, Inc.

Streamline Your Communications with Hosted PBX
sponsored by XO Communications
WHITE PAPER: This white paper explains how one company was able to lower costs, simplify billing, receive responsive service, and more with one simple hosted PBX solution.
Posted: 03 Apr 2015 | Published: 27 Dec 2012

XO Communications

Meeting the Needs of the New Workforce
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper now to discover how hosted unified communications (UC) can help drive your enterprise into the new age of high quality, productive business. Read more to learn how you can evolve and support a mobile workforce.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

8x8, Inc.

Research Report: Trusting a Vendor in the UCC Industry
sponsored by 8x8, Inc.
WHITE PAPER: This white paper guides you through the challenges of trusting a UCC provider and explains how you can improve your business with the right vendor.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

8x8, Inc.

How Much Will Cloud Unified Communications Cost?
sponsored by 8x8, Inc.
WHITE PAPER: Access this white paper now for a simplified guide to understanding the true costs and functionality available to businesses when evaluating a cloud UC service.
Posted: 23 Apr 2015 | Published: 30 Apr 2014

8x8, Inc.
 
 
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