Call Distribution Systems

WHITE PAPER: Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

Posted: 21 Dec 2011 | Published: 21 Dec 2011

ANALYST REPORT: This research report is designed to help companies assess their current spending priorities and measure them against their peers. Obtain key findings and recommendations to help your organization project growth and adapt its budget accordingly.

Posted: 05 Aug 2011 | Published: 05 Aug 2011

CASE STUDY: Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

CASE STUDY: Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP.

Posted: 20 Mar 2011 | Published: 20 Mar 2011

WHITE PAPER: This paper examines how virtualization has become such a hot topic that the number of virtualization techniques, tools, and technologies is into the dozens, and that’s just from Microsoft. Some of the benefits of virtualization include hardware cost savings, configuration optimization, less disruption, and easier reallocation of resources.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

EBOOK: The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

Posted: 04 May 2010 | Published: 04 May 2010

CASE STUDY: Access this case study to learn how a company used Blackberry smartphones to update their daily sales activity and have quicker access to customer data while away from the office.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: Access this resource to find out how the University of Maryland Medical Center was able to migrate to a new PACS system that enabled improvements in areas such as collaboration, availability and business intelligence.

Posted: 15 Nov 2011 | Published: 15 Nov 2011