This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
As video collaboration grows, an increasing amount of overlap is developing between application sharing and audio/video conferencing. Utilizing these collaboration innovations minimizes wasted resources within your company, and allows you to align its usage with your specific business goals.
Access this white paper now to learn why implementing a business call recording policy is essential to corporate protection and how to deploy a solution that is simple, effective, and affordable.
Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations, increasing employee satisfaction and producutivity.
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