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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER: Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Trends Driving Unified Communications as a Service
sponsored by ShoreTel
WHITE PAPER: Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if this is the right next step for you. Explore 7 operational trends propelling today's move to unified communications as a service (UCaaS).
Posted: 25 Aug 2017 | Published: 25 Aug 2017

ShoreTel

SIP Trunking Roadmap: 10 Questions to Ask Before You Select a SIP Trunking Provider
sponsored by ShoreTel
EBOOK: Whether you're a newcomer to SIP trunking or already in the process of exploring your deployment options, uncover 10 questions to ask when selecting a provider.
Posted: 30 Aug 2017 | Published: 31 Dec 2016

ShoreTel

Computer Weekly – 22 August 2017: How banking technology has changed since the crash
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed. We look at how the EU's new data protection laws will affect storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or can bring benefits for enterprise IT. Read the issue now.
Posted: 18 Aug 2017 | Published: 22 Aug 2017

ComputerWeekly.com

Mass Notification Systems Deliver Fast and Reliable Alerts
sponsored by Mitel Networks Limited
WHITE PAPER: Inside, learn how Mitel Mass Notification is an award-winning intelligent customer and employee notification solution that enables faster delivery and acknowledgment of vital information across a wide range of channels and devices to key stakeholders and targeted groups.
Posted: 10 Aug 2017 | Published: 10 Aug 2017

Mitel Networks Limited
 
 
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