IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

Call Distribution Systems

RSS Feed    Add to Google    Add to My Yahoo!
Call Distribution Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014


8 Questions to Determine Whether Your Technology can Support Your Growth Strategy
sponsored by Verizon
WHITE PAPER: In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


How to Secure Your Ecosystem of Cloud-Based Apps
sponsored by MobileIron
WHITE PAPER: Most large organizations deploy or intend to deploy a broad range of mobile apps to their employees. This white paper reviews one app security model and how it can be leveraged to secure cloud-based productivity suites on mobile devices.
Posted: 05 Aug 2015 | Published: 05 Aug 2015


A Practical Guide to Choosing the Right IT Systems
sponsored by Oracle & Intel
WHITE PAPER: In the following white paper, learn about the importance of choosing the right IT systems. Read on now and learn about the potential downfalls of choosing the inappropriate systems for your niche, where to turn for advice on the right systems, and more.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Oracle & Intel

How Reliable IT—and Improved Mobility—Helps Longhorn Lockers Land Bigger Customers
sponsored by Intermedia.Net
CASE STUDY: In this white paper, learn how Longhorn Lockers upgraded their IT infrastructure to get 99.999% uptime for both PBX and hosted exchange, which improved customer service, sales, and internal communications. See how this rural company was able to beat the competition with reliable communications and improved mobility.
Posted: 06 Oct 2015 | Published: 06 Oct 2015

Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement