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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

What is the Real TCO of Unified Communications?
sponsored by XO Communications
EGUIDE: In this expert guide, you'll gain deep insight into the true TCO of UC solutions from various vendors, giving you the information necessary to find the best possible value.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

XO Communications

Deliver Better Services: A Journey to Predictive Service Operations
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper will give you an understanding of how predictive service operations can help your business to anticipate infrastructure and application demands—and resolve IT problems—before they occur.
Posted: 10 Jul 2015 | Published: 29 Nov 2013

Hewlett-Packard Company

Decision Guide: Hosted vs. Premises-based Unified Communications Solutions
sponsored by XO Communications
WHITE PAPER: Access this white paper to learn the ins and outs of premises-based UC vs. UC as a service so you can make a decision that is best suited for your business needs.
Posted: 27 Jul 2015 | Published: 27 Jul 2015

XO Communications

Unified Communications in the Contact Center
sponsored by IR
RESOURCE: This resource keeps you up to date on everything you need to know about performance management of UC and contact centers with constant contact from UC thought leaders.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

IR

Bringing Business Communications into the Mobile Future
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how Vodafone solutions can give you a modern communications system that is ready for the future of business.
Posted: 18 Jun 2015 | Published: 26 Dec 2014

Vodafone/Cisco

Are You Getting the Most from Your Communications?
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper and learn how the Vodafone One Net Enterprise Cloud solution can modernize your communications.
Posted: 19 Jun 2015 | Published: 19 Jun 2015

Vodafone/Cisco
 
 
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