This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Access this white paper to learn about a DevOps-inspired event-driven automation platform that enables individual IT domains to use preferred tools while still enabling them to participate in the overall IT services delivery tool chains and processes.
Prohibiting the use of text messages in your organization does not protect you from risk - it simply hides it. Discover 5 steps on how to leverage text messaging more in your organization as a legitimate communication channel while reducing your organization's compliance, legal and reputational risk.
Confront the challenges of the cloud-driven economy with this resource, in which you will discover 9 ways modern virtualization platforms rise to meet its demanding expectations. Read on to evaluate your virtualization investment with the capabilities outlined inside.
This IDC study is the seventh yearly assessment of next-generation telecom operators in the Asia/Pacific market. Uncover the current state of the telecom market and its top providers.
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