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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Boost HR Systems to the Next Level
sponsored by IBM
EGUIDE: This solution spotlight highlights which HCM market trends you should be paying attention to. Inside, find expert tips on how to choose your next HR IT system, as well as key insight on the increasing popularity of including talent analytics to improve HR decision-making.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

IBM

Hosted vs. Premises-based Unified Communications Solutions
sponsored by XO Communications
WHITE PAPER: Access this white paper for a guide to choosing whether premises-based or cloud-based UC makes the most sense for your company.
Posted: 28 May 2015 | Published: 28 May 2015

XO Communications

Troubleshooting Unified Communications Issues
sponsored by IR
WHITE PAPER: Access this white paper to learn about a new solution to finding the root of UC problems, and discover how you can gain additional insight to equipment failure.
Posted: 01 Jun 2015 | Published: 26 Dec 2014

IR

How SIP for Enterprise Powers Unified Communications
sponsored by XO Communications
WHITE PAPER: Download and discover everything you need to know about session initiation protocol (SIP) trunking – your answer to an easier transition from distributed voice network to centralized, cost effective VoIP solution.
Posted: 28 May 2015 | Published: 26 Dec 2014

XO Communications

Major Regional Medical Center chooses Tintri for VDI
sponsored by Tintri
WEBCAST: This video features a major regional medical center that needed a VDI solution that could deliver more efficiency and IOPS. Watch now to find out how they improved performance and responsiveness, giving IT more time to spend on system improvements and new technology.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Tintri

Closing the Mobility Cost Gaps with SIP Trunking Services
sponsored by XO Communications
EGUIDE: Access this expert guide and learn you can take advantage of SIP trunking to reduce the costs of your mobile unified communications efforts.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

XO Communications
 
 
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