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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Survey the Digital Landscape: An Infographic
sponsored by Presidio Networked Solutions
RESOURCE: In the digital economy, the CIO is the new trailblazer. Access this infographic to discover the top 3 technological factors driving digital transformation, and learn how to harness them to accelerate your digital journey.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Presidio Networked Solutions

Top Benefits of Scheduled Server Refreshes
sponsored by Dell EMC and Intel®
RESOURCE: If your servers are 3-5 years old, it's time for a refresh. Download this resource to learn the health benefits of conducting scheduled server refreshes in your IT systems, and implement an upgrade schedule that helps IT adhere to uptime SLAs, boost data speeds, and lower operating costs.
Posted: 27 Dec 2016 | Published: 27 Dec 2016

Dell EMC and Intel®

Automating Cloud Infrastructure with Ansible IT Engine
sponsored by Red Hat
CASE STUDY: Examine how Splunk accelerated IT provisioning, configuration, and task management within its cloud infrastructure with an automation engine that rapidly deploys and scale server clusters and apps, configures the cloud on-demand, and autoscales infrastructure as needed.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Red Hat

NASA: Increasing Cloud Efficiency with Ansible Tower
sponsored by Red Hat
CASE STUDY: Download this case study to examine how NASA leveraged cloud-based, scalable IT automation to simplify configuration management and scheduling of their complex cloud environment. Learn how NASA better equipped itself to manage its AWS and achieved near real-time RAM and disk monitoring.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

Red Hat

Build a Bridge to the 3rd Platform with Composable Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn how you can build a stronger, more resource-efficient bridge to the 3rd platform using composable infrastructure. Inside, discover the ins and outs of this new infrastructure approach, and determine how CIOs can leverage it to shift balance from the 2nd to 3rd platform.
Posted: 17 Jan 2017 | Published: 30 Nov 2015

Hewlett Packard Enterprise
 
 
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