IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

Call Distribution Systems

RSS Feed    Add to Google    Add to My Yahoo!
Call Distribution SystemsReports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How Video Conferencing and Collaboration Could Transform the Retail Industry
sponsored by Arkadin
WHITE PAPER: This white paper discusses the use of integrated video and collaborative communications within the retail industry, describing how video technology could enhance and simplify the work that employees accomplish each day.
Posted: 25 Jul 2014 | Published: 30 Apr 2014

Arkadin

Get The Most Out Of Data Center Automation Tools
sponsored by Hewlett-Packard Company
EGUIDE: In this expert e-guide, learn some best-practices to help ease the use of infrastructure and operations tools and get the most from automation tools. Additionally, explore the future of I&O tools and the anticipated features of these tools.
Posted: 16 Jul 2014 | Published: 16 Jul 2014

Hewlett-Packard Company

The Total Economic Impact of CA Service Assurance
sponsored by CA Technologies.
WHITE PAPER: This report features analysis from Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying a portfolio of the following solutions: application performance management, infrastructure management, service operations management, and executive insight for service assurance.
Posted: 16 Jun 2014 | Published: 31 Jan 2013

CA Technologies.

Transforming Financial Services with Video-Enabled Client Tools
sponsored by Vidyo, Inc.
WHITE PAPER: This informative resource discusses a video conferencing platform that video-enables your high-value client services and is easily integrated with your infrastructure, allowing meetings to be held securely over the internet.
Posted: 22 May 2014 | Published: 22 May 2014

Vidyo, Inc.

BYOD & Your Business: Managing the challenges with Unified Communications
sponsored by Windstream Communications
WEBCAST: This informative webcast discusses how a managed unified communication strategy can help your organization overcome the security, performance, and management challenges that come with BYOD, and discusses how your organization can keep your mobile workforce productive and collaborative.
Posted: 01 May 2014 | Premiered: May 1, 2014

Windstream Communications
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement