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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

The State of Cloud Communications
sponsored by RingCentral
WHITE PAPER: In its second-annual Cloud Communications Survey, No Jitter Research set out to assess the attitudes of their enterprise audience regarding the use of cloud-hosted services to meet communications needs. Discover the Cloud Communications Survey results that provide must-have insights into the cloud's impact on communications.
Posted: 20 Feb 2017 | Published: 30 Nov 2016

RingCentral

Unified IT Alerting To Help You Contact Problem Solvers and Reassure Customers Faster
sponsored by EverBridge Inc.
WEBCAST: In this webcast learn about a platform that allows you to not only automatically notify the right people to get your system back online, but also inform your customers on resolution progress.
Posted: 20 Feb 2017 | Premiered: Jul 25, 2016

EverBridge Inc.

Collaboration Wins: How to Build a High-Performance Workforce
sponsored by Logitech Inc.
RESOURCE: Making collaboration a top priority will help your organization achieve increased productivity and positive, measurable results. In this infographic, learn more about the power of collaboration and discover tips for making it a more effective tool at your enterprise.
Posted: 23 Feb 2017 | Published: 30 Dec 2016


Secure Voice Messaging: Top IT Priority
sponsored by AVST
WEBCAST: Secure voice messaging and call completion are the linchpins of modern business communications. Learn how AVST can help boost first-time call completion and offer secure voice messaging in this webcast.
Posted: 14 Feb 2017 | Premiered: Dec 15, 2016

AVST

8 Considerations Before Choosing an Enterprise-Class Cloud Communications Solution
sponsored by RingCentral
WHITE PAPER: It's important to evaluate unified communications as a service (UCaaS) providers and platforms carefully to ensure you choose the best option for your organization. Learn 8 questions that will guide your evaluation of potential UCaaS providers.
Posted: 20 Feb 2017 | Published: 31 Aug 2016

RingCentral
 
 
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