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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Thrive, Survive or Perish - How the New Style of IT Changes Service Delivery
sponsored by Hewlett-Packard Company
VIDEO: View this webcast to learn about the new style of IT and how you can provide improved service delivery. Discover a converged console solution that automates every day maintenance tasks to liberate your admins to pursue innovative and transformative projects.
Posted: 08 Dec 2014 | Premiered: 05 Nov 2014

Hewlett-Packard Company

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

HP Service Manager and HP uCMDB Plug-in for VMware vRealize Orchestrator
sponsored by Avnet
WHITE PAPER: This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Avnet

When Cloud-Based UC Makes Sense
sponsored by Dimension Data
EGUIDE: This expert E-Guide highlights the evolution of cloud-based UC, the key advantages and what you can expect for the near future. Read on to learn more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Dimension Data

Improve Enterprise Email Systems with HP Messaging Services
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how HP Messaging Services can increase the reliability and performance of email systems, and help better manage your infrastructure with consistent, efficient and cost-competitive services.
Posted: 04 Sep 2014 | Published: 30 Apr 2013

Hewlett-Packard Limited

Fast IT: Sourcing Disruptive Innovation
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco recently announced new Unified Computing System innovations to address the need for business agility and orchestration. You can simplify your data centre with an integrated infrastructure that enables you to reallocate your IT budget towards innovative technologies to meet changing business goals.
Posted: 04 Nov 2014 | Published: 04 Sep 2014

Cisco Systems, Inc.
 
 
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