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Feb 11, 2012

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Call Centres Services

Call Centres Services Reports

Case Study: la Caixa - Bank takes customer and employee support to the next level sponsored by Hewlett-Packard Limited CASE STUDY: With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

Debunking Security Concerns with Hosted Call Centers sponsored by inContact WHITE PAPER: This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Cloud Security

The Case for Infrastructure Convergence sponsored by HPM Networks WHITE PAPER: This resource presents key questions every IT pro should ask before employing converged infrastructure solutions in their IT environment. Posted: 10 Jan 2012 \| Published: 10 Jan 2012 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| IT Management Services \| Server Hardware \| Server Management \| Server Virtualization

Analyst Industry Brief: Latest Innovations in End User Experience Management sponsored by Aternity ANALYST BRIEF: This resource presents a newer and better way to monitor and manage application environments with leading-edge automation. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: Application Infrastructure \| Applications Management \| Applications Management Services \| Downtime \| IT Management \| IT Management Services \| IT Service Management

CW+: How to build, secure, manage and measure IT workloads sponsored by ComputerWeekly.com WHITE PAPER: Computing infrastructure today is highly versatile and this has many benefits for businesses. Unfortunately, it also has downsides; use that infrastructure unintelligently and costs can get out of control. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management

Evaluation of managed print service suppilers sponsored by ComputerWeekly.com WHITE PAPER: In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: Communications Networks \| Communications Software \| IT Services \| Networking \| Networking Hardware \| Outsourcing

White paper: Building a Flexible IT Architecture sponsored by ComputerWeekly.com WHITE PAPER: Tools such as service-oriented architecture and business processmanagement are increasingly important to building an IT infrastructurethat meets customer needs and responds to market demands. Posted: 18 Oct 2011 \| Published: 18 Oct 2011 TOPICS: IT Management \| IT Management Services

Gartner: Decide now if you will become a money-making CIO sponsored by ComputerWeekly.com ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Workforce

Quote, Propose and Close: 5 Steps To Building Winning Sales Proposals sponsored by ConnectWise WHITE PAPER: This paper details a five step process for building winning sales proposals, to help you increase your proposal success rate and maximize business profits. Posted: 06 Jan 2012 \| Published: 06 Jan 2012 TOPICS: IT Management \| IT Management Services \| Marketing \| Sales \| Sales Force Automation

How a Center of Excellence Can Boost Automation Benefits sponsored by BMC-Accenture WHITE PAPER: Today’s organizations are looking towards automation as a way to reduce costs and improve efficiency. Automation can help reduce capital expenditures by enabling businesses to retire administrative applications. It also minimizes risks and lowers labor costs. Access this resource to learn more about what automation can do for your company. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| Systems Management

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