Call Centers Services White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

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Call Centers Services

Call Centers Services Reports

Debunking Security Concerns with Hosted Call Centers sponsored by inContact WHITE PAPER: This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. Posted: 16 Sep 2011 \| Published: 16 Sep 2011 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Cloud CRM \| Cloud Security

Case Study: la Caixa - Bank takes customer and employee support to the next level sponsored by Hewlett-Packard Limited CASE STUDY: With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. Posted: 05 Jan 2012 \| Published: 05 Jan 2012 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Service

Gartner: Decide now if you will become a money-making CIO sponsored by ComputerWeekly.com ANALYST BRIEF: This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Services \| IT Workforce

Gartner: The role of the IT department in mergers and acquisitions sponsored by ComputerWeekly.com WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Infrastructure \| IT Management \| IT Services \| Mergers and Acquisitions

IT pay and bonus prospects in 2011 sponsored by ComputerWeekly.com WHITE PAPER: ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR. THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Services \| IT Workforce

CW+: Special Report on Oracle sponsored by ComputerWeekly.com WHITE PAPER: This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management

White paper: Building a data-driven IT infrastructure sponsored by ComputerWeekly.com WHITE PAPER: Data will be at the heart of decision-making as companies return to growth and the public sector looks for greater efficiency. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management

CW+: Special Report on CA Technologies sponsored by ComputerWeekly.com WHITE PAPER: CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments. Posted: 20 Oct 2011 \| Published: 20 Oct 2011 TOPICS: IT Management \| IT Management Services

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development sponsored by ComputerWeekly.com EZINE: In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. Posted: 19 Dec 2011 \| Published: 19 Dec 2011 TOPICS: Application Development \| Careers \| IT Management \| IT Services \| Outsourcing \| Software Development Tools \| Web Development

Computer Weekly Buyers' Guide: Cloud Computing sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: Cloud Computing \| Cloud Management \| IT Best Practices \| IT Management \| IT Management Services \| IT Service Management \| IT Services

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