IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
IT service management (ITSM) software is a necessary component of successful IT management, but choosing an ITSM vendor and dealing with customization can be a huge pain. Should the business support IT in customizing this software to fit its needs, despite the complexity and cost?
This resource explores the opportunity that software-as-a-service (SaaS) presents for IT service management (ITSM). Read on now to learn about the financial and operational benefits you can realize with a cloud-based delivery model.
It's no secret that many organizations suffer from a huge gap between business and IT departments. If yours is one of them, don't lose hope -- IT service management can help bridge that gap. Watch this comprehensive webcast to explore how to improve quality of IT services and gain competitive advantage.
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