G-Cloud Report: Service Management, Organisation & Governance Approach
sponsored by ComputerWeekly.com
WHITE PAPER:
Phase 1 of the Government Data Centre Strategy Programme identified the feasibility of consolidating existing Public Sector data centres and accelerating the provision of cloud computing to the Public Sector (G-Cloud) and suitable offerings and procurement terms (Application Store) for all UK Public Sector organisations.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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IT Innovation - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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G-Cloud Report: Service Specification Approach
sponsored by ComputerWeekly.com
WHITE PAPER:
The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Ovum: CIO trends for 2011
sponsored by ComputerWeekly.com
WHITE PAPER:
The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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A Simple Guide to the Efficient Enterprise
sponsored by Dell, Inc. and Intel
WHITE PAPER:
Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.
Posted: 05 Apr 2010 | Published: 05 Apr 2010
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:
This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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Velocity Video: Accelerate your Journey to Virtualization and the Cloud
sponsored by CA Technologies.
VIDEO:
Cloud computing and virtualization are two buzz words that have caught the IT world by storm. This video highlights the benefits and challenges of each initiative as you contemplate making the shift to these environments. Learn more here.
Posted: 13 Jun 2011 | Premiered: 13 Jun 2011
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A Simple Guide to the Efficient Enterprise
sponsored by Dell and VMware
WHITE PAPER:
Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management.
Posted: 14 May 2010 | Published: 14 May 2010
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Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO:
Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011
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Service Desk to Service Management - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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