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CSLIP Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Case Study: Europ Assistance Overcomes SIP Security and Interoperability Challenges and Ensures High Service Quality
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, see how Europ Assistance (EA) took advantage of a session border controller to accelerate the implementation of their SIP trunking service. Additionally, see the benefits EA saw as a result, including mitigating service incompatibilities, safeguarding IT assets, and more.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Oracle Corporation

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this brief resource, you will discover how to unify your UC technologies under one management platform to ease IP and call quality troubleshooting. Read on now to streamline your UC service delivery and improve IT collaboration.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Security Report Card: Do You Meet NIST Standards?
sponsored by LogRhythm, Inc.
WHITE PAPER: The collection, management, and analysis of log data is integral to meeting many NIST-CSF requirements, and precautions taken can be summarized in five words: identify, protect, detect, respond, and recover. This white paper outlines the complete updated NIST-CSF guidelines, and highlights one comprehensive log management and analysis solution.
Posted: 04 Aug 2015 | Published: 31 Dec 2014

LogRhythm, Inc.

IPv6 Timeline: The Road to a New Protocol
sponsored by Hewlett Packard Enterprise
EGUIDE: This IPv6 timeline lists the major milestones in the history of the protocol, describing how – and why – it became what it is today.
Posted: 02 Jan 2013 | Published: 02 Jan 2013

Hewlett Packard Enterprise

RE/MAX Premier Realty Sets Itself Apart from the Competition with IP Telephony from ShoreTel
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how a converged communications system increased communications and connectivity for one organization, in turn helping them provide superior customer service and availability to their customers.
Posted: 06 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Prepare Your Network for the Future: Embrace IPv6
sponsored by Hewlett Packard Enterprise
EGUIDE: This E-Guide from explores the importance of IPv6 and why it should be on every enterprise's short-term to-do list. View now to uncover how this influential protocol will shape your enterprise now and in the future.
Posted: 02 Jan 2013 | Published: 02 Jan 2013

Hewlett Packard Enterprise

The Path to Private Cloud: 6 Things You Need to Know
sponsored by BlueCat
WHITE PAPER: Access this resource for 6 valuable lessons on virtualization and the cloud. Explore a more scalable IP address management (IPAM) solution that bridges the gap between your data center and private cloud by offering increased agility to meet current and future demands.
Posted: 06 Nov 2013 | Published: 06 Nov 2013


Prepare for the Future of Integrated Communications
sponsored by AT&T Corp
WHITE PAPER: Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them.
Posted: 27 Mar 2012 | Published: 13 Dec 2011

AT&T Corp

IPv6 Addressing Plan Basics
sponsored by Infoblox
WHITE PAPER: Creating an IPv6 addressing plan is one of the most important pre-adoption tasks you have. This white paper details the technical and business requirements of deploying IPv6 and also provides a sample plan. View now to learn more!
Posted: 26 Apr 2013 | Published: 26 Apr 2013

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