CRO

WHITE PAPER: Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

WHITE PAPER: This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.

Posted: 13 Jan 2012 | Published: 13 Jan 2012

WHITE PAPER: As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.

Posted: 18 Nov 2011 | Published: 18 Nov 2011

WHITE PAPER: Access this white paper to learn about an innovative platform that can help your business minimize downtime, balance workloads, and easily shift resources across the cloud.

Posted: 17 Oct 2011 | Published: 17 Oct 2011

WHITE PAPER: If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

WHITE PAPER: This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session.

Posted: 13 Jan 2012 | Published: 13 Jan 2012

EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

Posted: 19 Oct 2011 | Published: 19 Oct 2011

WHITE PAPER: In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

Posted: 17 Jan 2012 | Premiered: 17 Jan 2012