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CRO Reports
 
Customers Come First: A Metro Bank Microsoft Dynamics Case Study
sponsored by Microsoft
WEBCAST: This webcast serves as a case study of Metro Bank, and explains how they revolutionize banking by using their CRM as their customer platform. Click here to see the highlights of Microsoft Dynamics at work.
Posted: 12 Aug 2015 | Premiered: Dec 31, 2013

Microsoft

Improving Customer Service with Twitter
sponsored by Freshdesk Inc.
WHITE PAPER: Twitter can provide business value but this is challenging to achieve if you don't know where to start. This white paper details how Twitter can be utilized in tandem with a helpdesk service to maximize efficiency in your customer interactions and promote your business.
Posted: 26 Aug 2015 | Published: 31 Dec 2011

Freshdesk Inc.

2015 Guide to Retail Technologies and Strategies
sponsored by IBM
WHITE PAPER: This guide highlights effective approaches for retailers to enhance online and digital customer interactions, as well as identify financially sound business models and growth initiatives. Discover three imperatives organizations must get right and the tools to help them get there.
Posted: 03 Aug 2015 | Published: 30 Jan 2015

IBM

Case Study: Humana Makes Software Development Customer-Centric
sponsored by Pivotal
VIDEO: In this exclusive video, you'll discover how your organization can design and build a unique, personalized customer experience. Watch now to learn from Humana's success.
Posted: 22 Jul 2015 | Premiered: 07 Jul 2015

Pivotal

Beyond The Shopping Cart: Strategies for Taking Your Business to New Markets
sponsored by Avalara
WHITE PAPER: Discover the top concerns surrounding ecommerce and learn valuable information about online sales tax in this white paper. In addition, uncover 4 key questions essential for helping your business succeed online and identifying new opportunities.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Avalara

Acquire, Grow, and Retain Customers: The Business Imperative for Big Data and Analytics
sponsored by IBM
WHITE PAPER: This white paper presents strategies for gaining a holistic view of your customers with big data and analytics. Discover detailed approaches for effectively using these technologies as well as four beneficial outcomes.
Posted: 05 Aug 2015 | Published: 31 Dec 2013

IBM

Deliver the Best Action with Predictive Customer Intelligence
sponsored by IBM
VIDEO: This brief video provides a window into applying predictive analytics to customer information. Find out how to deliver the best action to your front line so your audience will have the optimal customer experience.
Posted: 30 Jul 2015 | Premiered: 30 Jul 2015

IBM

Enable Your Digital Value Chain with a Digital Business Platform
sponsored by SAP America, Inc.
WHITE PAPER: This white paper discusses how to create innovative business models, optimize business processes, and improve agility to avoid missing sales and profits in the digital era. By learning how to simplify these strategies, you can run your business in real-time.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

SAP America, Inc.

Contact Lens Retailer Protects Revenue and Improves Efficiency with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY: This case study details how this specific contact lens retailer was able to automate and track phone calls to verify orders using speech and text analytic software. Discover how your organization can reap similar benefits by devising your own strategy.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.

Intelligent Self-Service and Personalization: Rethink the Customer Experience
sponsored by Genesys
WHITE PAPER: In this guide, you'll learn how to equip your contact center with an integrated approach to self-assisted and proactive services that deliver on customer needs as well as revenue generation. Access now for helpful considerations on how to master this balancing act.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

Genesys
 
 
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