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CROReports
 
Transforming Customer Service in Financial Services: The 10 Rules
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out why understanding and engaging customers is critical in order to successfully leverage both new and existing technologies, and uncover the 10 rules for transforming customer service in financial services.
Posted: 01 Jul 2014 | Published: 31 May 2014

Hewlett-Packard Company

Case Study: Manufacturing Company Increases Business, Reduces Cost
sponsored by Microsoft India
CASE STUDY: This case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
Posted: 18 Jun 2014 | Published: 31 May 2012

Microsoft India

CRM in the World of Buyer 2.0 - Professional selling has never been more challenging
sponsored by Microsoft India
WHITE PAPER: This white paper explains why the sales environment is more complex than ever before. It also explains how adopting a CRM solution that can support sales process enablement, sales agility and sales mobility is critical to driving competitive advantage.
Posted: 19 May 2014 | Published: 19 May 2014

Microsoft India

Improve Your Customer Experience and Call Center with Mobile Applications
sponsored by Genesys
WHITE PAPER: Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

5 Step Plan for Personal Content Delivery
sponsored by SDL
WHITE PAPER: Uncover the 5 key steps to ensure the right content gets to the right customer.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

SDL

Using SMS for Marketing: A Beginner’s Resource
sponsored by StrikeIron
WHITE PAPER: One of the simplest ways to connect with your customers is one they use daily with their friends -- SMS, or text message. In this buyer's guide, learn all about the use of SMS for a variety of customer relationship management (CRM).
Posted: 30 May 2014 | Published: 30 May 2014

StrikeIron

ERP Consolidation: And Then There Was One
sponsored by SearchManufacturingERP
EBOOK: Multiple ERP systems and mobile and cloud computing technologies are adding to the ERP integration challenges facing organizations today.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

SearchManufacturingERP

5 Key Questions You Should Ask When Considering a Cloud-Based Contact Center
sponsored by KANA
WHITE PAPER: Many organizations are turning to cloud-based contact centers for their CRM efforts, but before you jump on the cloud bandwagon, it's important to get a feel for the environment, use cases, and drivers. In this white paper, discover five essential questions you should ask before investing in a cloud-based contact center technology
Posted: 19 Jun 2014 | Published: 19 Jun 2014

KANA

Godrej & Boyce - New CRM Solution Empowers Employees, Improves Efficiency and Revenues
sponsored by Microsoft India
WHITE PAPER: This case study tells how one manufacturing company was able to automate and shorten the sales cycle and improve both efficiency and customer loyalty with Microsoft Dynamics CRM 2011 software.
Posted: 16 Jun 2014 | Published: 30 Aug 2013

Microsoft India

IT Services Company Reimagines CRM to Support Growth
sponsored by Microsoft India
VIDEO: Wipro, an IT services and consulting company, needed a robust analytics platform and a CRM system with the ability to measure every opportunity, in order to create and foster better customer relationships. Watch this video to learn how Wipro achieved those goals by implementing a new CRM system.
Posted: 27 May 2014 | Premiered: 20 Mar 2014

Microsoft India
 
 
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