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CROReports
 
Cloud-Based Agent Performance Optimization Applications: The Last Great Shift to the Cloud
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Constellation Research: Turbo Charging Sales with Better Leads and Next Gen SFA: Moving Beyond Traditional Sales Force Automation
sponsored by Oracle Corporation
WEBCAST: Join R "Ray" Wang, Chairman & Principal Analyst with Constellation Research, in this webcast as he describes how to take advantage of the data growth coming from today's social, mobile, and cloud environments.
Posted: 09 Sep 2014 | Premiered: Sep 9, 2014

Oracle Corporation

Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
ANALYST REPORT: Contact center infrastructure evaluations remain technically complex processes. If you are looking to select the contact center platform right for your specific requirements and deliver sustainable competitive customer experiences, this report is a must read.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Genesys

Getting There From Here: Moving Data Science Into the Boardroom
sponsored by SAS
WHITE PAPER: Learn how big data analytics can result in deeper customer insights, new business leads, and greater profit.
Posted: 29 Sep 2014 | Published: 29 Sep 2014

SAS

Dollar Bank Cashes In on Customer Experience Enhancements
sponsored by IBM
WHITE PAPER: Find out how Dollar Bank is reinventing their online experience by utilizing real-time insight into exactly what online customers see and do on their website.
Posted: 17 Sep 2014 | Published: 27 Jun 2014

IBM

Webcast-Why Exceptional Digital Experiences are critical in achieving competitive advantage
sponsored by IBM
WEBCAST: Attend the following webcast to see what it takes to deliver a rich and engaging digital experience, improve website and app stickiness, and ultimately, create a positive brand association and position of authority in the market place.
Posted: 16 Sep 2014 | Premiered: Sep 16, 2014

IBM

Aberdeen Knowledge Brief: Configure/Price/Quote: Better, Faster Sales Deals Enabled
sponsored by Oracle Corporation
WHITE PAPER: In this Aberdeen Group report, learn why it may be in your best interest to deploy Configure/Price/Quote (CPQ) technologies to help reduce the friction in the final stages of the sales cycle.
Posted: 05 Sep 2014 | Published: 31 May 2014

Oracle Corporation

Best Practices for Sales Performance Management
sponsored by Oracle Corporation
ANALYST REPORT: While many people assume sales reps are cutthroat and competitive with their own coworkers, recent research by the Aberdeen Group begs to differ. In this research report, explore the core competencies and technology enablers that Best-in-Class organizations rely on for superior sales performance.
Posted: 20 Aug 2014 | Published: 31 Jul 2013

Oracle Corporation

Oracle CPQ Cloud Service Overview
sponsored by Oracle Corporation
VIDEO: Tune into this video to learn how you can leverage the power of sales process automation to increase productivity and improve your bottom line. Oracle Configure/Price/Quote (CPQ) can help your company sell products and services faster and more accurately – watch now to learn more.
Posted: 04 Sep 2014 | Premiered: 07 Apr 2014

Oracle Corporation

The Content Marketing Challenges – Exposed
sponsored by IBM
WHITE PAPER: Dive deep into the challenges and inefficiencies of today's marketing production cycle, and find out how marketers can take control of the entire content marketing process.
Posted: 16 Oct 2014 | Published: 31 Aug 2014

IBM
 
 
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