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CRO Reports
Secrets to Bolstering Customer Experience Management Strategies
sponsored by IBM
EGUIDE: In this e-guide, experts reveal how mining the right customer data can get you one step closer to engaging consumers on a personalized level. In addition, you'll learn why contact centers are the real stars of the customer journey.
Posted: 14 Oct 2015 | Published: 14 Oct 2015


Uponor drives digital maturity to deliver multichannel user experiences
sponsored by Sitecore
CASE STUDY: But Upnor wanted to launch two audience-specific portal sites to provide customer focused content via the web so they chose one vendor to help them reach their goal. Access this case study now to learn what solution Upnor chose and how they were able to increase sales leads by 50%.
Posted: 19 Nov 2015 | Published: 19 Nov 2015


Conversation Index: Sharing Customer Content to Boost Sales and Insights
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper to learn how sharing customer content across a network of retail and brand partners leads to better sales, insights, and search traffic – and why there's no such thing as "enough" user-generated content.
Posted: 23 Nov 2015 | Published: 23 Nov 2015


WEDI: The Consumer-Driven Mobile-First Healthcare of Tomorrow
sponsored by IBM
WHITE PAPER: This guide illustrates how trends in consumerization and technology are transforming healthcare, and outline key challenges and opportunities on the road ahead. Read on to learn more about the consumer-driven mobile-first healthcare of tomorrow.
Posted: 29 Oct 2015 | Published: 29 Oct 2015


7 ways the mobile consumer changes everything
sponsored by Bazaarvoice
WHITE PAPER: Discover how this new mobile customer is changing the retail landscape in this white paper. Download now to get 7 tips to help you attract and keep the mobile focused consumers.
Posted: 23 Nov 2015 | Published: 23 Nov 2015


Advanced Analytics for Common In-Store Retail Issues
sponsored by IBM
VIDEO: This brief video features a short demo that demonstrates how you can improve merchandising and assortment decisions with analytics. Tune in to further your understanding of how the relationship between merchandise lines can identify variances in behavior that you can consider for future merchandising.
Posted: 14 Oct 2015 | Premiered: 02 Jun 2015


Differentiate by Providing Predictive Experiences
sponsored by 24/7 Customer
WHITE PAPER: Customers expect that providers will know all about their relationship and will put that data to work to engage them at the right time in the right channel, to help complete their sales and service journeys. Access this white paper now to learn how your business can take advantage of predictive analytics to create exceptional experiences.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: In this e-guide, experts provide best practices and tactics to help overcome customer data integration challenges. Access and learn how to create a social media strategy to drive connection, in addition to leveraging your social CRM approach with the right company culture.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


8 Ways to Build Your Brand Using Social Media
sponsored by Sysomos
WHITE PAPER: Discover how to take advantage of the incredible opportunities available in the social space with eight tips in the following guide.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Enabling New Levels of Customer Engagement with Predictive Analytics
sponsored by IBM
WHITE PAPER: Access this white paper and uncover the questions you'll be able to answer with a combined predictive- and social-analytics strategy. Additionally, you'll learn 6 key positive outcomes you can gain with predictive-powered customer insights.
Posted: 14 Oct 2015 | Published: 30 Jun 2015

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