CRM White Papers ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care ) Software Downloads, Definition and Webcasts

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Jun 19, 2013

Business of Information Technology > Business Management >
CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM Reports
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Achieving customer loyalty with customer analytics sponsored by IBM WHITE PAPER: This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. Posted: 11 Feb 2013 \| Published: 31 Oct 2012 TOPICS: CRM \| Customer Loyalty \| Data Mining \| Web 2.0

Cashing in on Customer Insight sponsored by IBM WHITE PAPER: In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management. Posted: 07 Feb 2013 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Retention \| Customer Service \| Data Analytics \| Data Mining \| Predictive Analytics \| Web 2.0

Learning How To Learn Hadoop sponsored by Global Knowledge WHITE PAPER: Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: CRM \| Data Analytics \| Data Mining \| Fraud Protection

The Business of Social Business sponsored by IBM WHITE PAPER: Access this in-depth resource to explore a study based on the responses of more than 1,100 individuals and interviews with more than two dozen executives from leading organizations. Discover how organizations are leveraging new social approaches to create valued customer experiences, increase workforce productivity and effectiveness, and more. Posted: 04 Feb 2013 \| Published: 30 Nov 2012 TOPICS: CRM \| CRM Best Practices \| Productivity \| Social Computing \| Web 2.0

Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM sponsored by Hewlett-Packard Limited WEBCAST: In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs. Posted: 04 Feb 2013 \| Premiered: Feb 4, 2013 TOPICS: Cloud Computing \| Cloud CRM \| Cloud Storage \| CRM \| CRM Services \| Software as a Service

Sap business suite now available on Sap Hana sponsored by ComputerWeekly.com ANALYST REPORT: This analyst report from Nucleus Research assess the impact of SAPs decision to power SAP Business Suite by its SAP HANA in memory database technology. Posted: 01 Feb 2013 \| Published: 01 Feb 2013 TOPICS: CRM \| Data Management \| Database Architectures \| Databases \| Enterprise Asset Management Software \| Financial Management \| Human Resources Management \| Manufacturing Software \| Memory \| Microsoft SQL Server 2008 R2 \| Oracle (Product) \| Procurement \| Product Life Cycles \| Relational Database Management Software \| SAP (Product) \| Supply Chain Management \| Unstructured Data

CW Special Report on Oracle sponsored by ComputerWeekly.com WHITE PAPER: This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy. Posted: 01 Feb 2013 \| Published: 01 Feb 2012 TOPICS: Apache \| Business Intelligence \| CRM \| Database Design \| Databases \| ERP \| ERP Software \| IT Asset Management \| IT Asset Management Software \| IT Management Services \| IT Managers \| IT Service Management \| Java \| Linux \| Linux Server Hardware \| Oracle (Product) \| PeopleSoft (Product) \| Solaris \| Virtual Machine

Innovations in Marke ing: Optimizing the Sales Channel with Better Information sponsored by SAP America, Inc. WHITE PAPER: View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now. Posted: 31 Jan 2013 \| Published: 31 Jan 2013 TOPICS: Access Control \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Mining \| Data Mining Software \| SAP (Product)

CW Special Report on Microsoft sponsored by ComputerWeekly.com IT BRIEFING: This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance. Posted: 25 Jan 2013 \| Published: 25 Jan 2013 TOPICS: CRM \| CRM Analytics \| CRM Software \| ERP \| ERP Software \| Internet Explorer \| Microsoft Certificate Programs \| Microsoft Excel \| Microsoft Exchange \| Microsoft Exchange Server 2010 \| Microsoft Hyper-V \| Microsoft Office \| Microsoft Office XP \| Microsoft Outlook \| Microsoft SQL Server 2008 R2 \| Microsoft System Center \| Microsoft Virtual Server \| Server Software \| Windows \| Windows 7 \| Windows Azure \| Windows Server Software \| Windows XP

Gartner: CIO Leadership Forum sponsored by Gartner BROCHURE: Access this resource to learn about the upcoming Gartner CIO Leadership Forum on 11-13 March 2013 in Sofitel Heathrow, London, UK.The agenda will feature comprehensive tracks to drill down on the topics that most interest you, with track sessions tagged to help you create a customized agenda based on your IT role, experience level and key focus. Posted: 23 Jan 2013 \| Published: 23 Jan 2013 TOPICS: CIOs \| CRM \| Leadership

Video: Evolving to Social Intelligence sponsored by Hewlett-Packard Limited VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Posted: 21 Jan 2013 \| Premiered: 27 Sep 2012 TOPICS: CRM \| Customer Loyalty \| Unstructured Data \| Web 2.0

Drive social intelligence to engage with customers in ways that were previously impossible. sponsored by Hewlett-Packard Limited RESOURCE: It's now possible to leverage social intelligence by combining insight from your customers' social media behavior with the classic customer intelligence from conventional marketing and CRM. Access this helpful resource to start on the path to gain the full potential of social intelligence. Posted: 21 Jan 2013 \| Published: 21 Jan 2013 TOPICS: CRM \| Customer Loyalty \| Customer Satisfaction \| Web 2.0

Creating Brand Advocates -- Connected Intelligence & Brand Advocates. sponsored by Hewlett-Packard Limited VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Posted: 21 Jan 2013 \| Premiered: 04 Nov 2012 TOPICS: Brand Loyalty \| Branding \| CRM \| Web 2.0

Oracle Magazine: Modernize your IT sponsored by Oracle Corporation UK Ltd WHITE PAPER: This issue of Oracle ONE Magazine offers advice on ridding your organization of complex, outdated IT and explores how Oracle can make this modernization simple. Posted: 18 Jan 2013 \| Published: 31 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| CRM \| Database Administration \| Database Administrators \| Database Management \| Database Managers \| Databases \| Downtime \| IT Management \| Platform as a service \| Security

Magic Quadrant for Master Data Management of Customer Data Solutions, Oct 2012 sponsored by IBM WHITE PAPER: In this in-depth examination, Gartner present its Magic Quadrant for MDM of customer data offerings. Continue on to examine relevant technology providers on the basis of their completeness of vision relative to the market and their ability to execute on that vision. Posted: 17 Jan 2013 \| Published: 18 Oct 2012 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Master Data Management

Five Services to Grow Your Business in 2013 sponsored by ConnectWise WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: CRM \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Help Desk Management \| Help Desk Management Services \| Identity Management \| Intrusion Prevention \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Mobile Device Management \| Network Operations Centers \| Network Service Providers \| Professional Services Automation Software \| VoIP

Deploying Customer Service in the Cloud sponsored by Oracle Corporation UK Ltd WHITE PAPER: Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage. Posted: 20 Dec 2012 \| Published: 30 Nov 2012 TOPICS: Cloud Computing \| Cloud Management \| Contact Center Management \| CRM \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center sponsored by Aspect WHITE PAPER: For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more. Posted: 20 Dec 2012 \| Published: 20 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Mobile CRM

The Business Value of CX: Attracting New Customers sponsored by Oracle Corporation UK Ltd VIDEO: You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Deliver a Great Customer Experience sponsored by Oracle Corporation UK Ltd VIDEO: With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

Customer Experience: Empower Your Agents sponsored by Oracle Corporation UK Ltd VIDEO: View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Business Value of CX: Keeping Your Customers sponsored by Oracle Corporation UK Ltd VIDEO: Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences. Posted: 19 Dec 2012 \| Premiered: 19 Dec 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Personalization Driving E-Commerce sponsored by Limelight Networks, Inc. EGUIDE: Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: Best Practices \| CRM \| CRM Best Practices \| eCommerce \| eCommerce Services \| Mobile CRM \| Social Networking

CRM Initiatives for Improved Customer Experience sponsored by Limelight Networks, Inc. EGUIDE: Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Support Software

What if? Unleashing the Potential of Digital Signage sponsored by Insight PRESENTATION TRANSCRIPT: In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: Advertising \| Collaboration \| Collaborative Product Development \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Digital Asset Management

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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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