CRM White Papers ( eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care ) Software Downloads, Definition and Webcasts

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Nov 24, 2009

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CRM
ALSO CALLED: eCRM, Client Relationship Management, Dealing with Customers, Relationship Management, CRO, Enterprise CRM, Customer Relationship Management, Relationship Marketing, Customer Relationship Optimization, Customer Relations, Customer Care DEFINITION: Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.Service assurance can involve … Definition continues below.
CRM Reports
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60 TB of Savings in 4 Days: EMC IT’s Informatica Data Archive Proof of Concept sponsored by EMC Corporation WHITE PAPER: This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization. Posted: 20 Nov 2009 \| Published: 20 Nov 2009 TOPICS: CRM \| Data Center Management \| Data Centers \| Data Collection \| Data Governance \| Data Management \| Data Modeling \| Data Storage \| Oracle (Product)

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies sponsored by Pivotal CRM, a CDC Software solution PODCAST: This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. Posted: 18 Nov 2009 \| Premiered: 18 Nov 2009 TOPICS: Application Development \| Application Infrastructure \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Microsoft Exchange \| Microsoft Office \| Microsoft Outlook \| Office Applications Software

Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth sponsored by Sun Microsystems, Inc. PRODUCT LITERATURE: Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack. Posted: 16 Nov 2009 \| Published: 16 Nov 2009 TOPICS: Applications Management \| CRM \| CRM Software \| Open Source \| Server Hardware \| Server Management \| Solaris \| Storage Hardware

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER: This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| CTOs \| IT Departments \| IT Management \| IT Service Management \| IT Utility Services \| TCO

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER: This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. Posted: 11 Nov 2009 \| Published: 11 Nov 2009 TOPICS: .NET \| ActiveX \| AJAX \| Application Performance Management \| Application Performance Management Software \| ASP.NET \| ASP.NET AJAX \| CIOs \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Thin Client Software

Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise sponsored by IBM WHITE PAPER: This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime. Posted: 10 Nov 2009 \| Published: 10 Nov 2009 TOPICS: Business IT Alignment \| CRM \| ERP \| IT Spending \| Server Virtualization \| Server Virtualization Software \| UNIX \| VM \| VMware

WebUI Studio Premier 2009 R1 SP1 sponsored by Intersoft Solutions TRIAL SOFTWARE: WebUI Studio 2009 R1 Premier® edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications. Posted: 03 Nov 2009 \| Published: 03 Nov 2009 TOPICS: .NET \| ASP \| ASP.NET \| ASP.NET AJAX \| CRM \| Dashboards \| Data Visualization \| ERP \| Web Development \| Web Development Tools \| Web Services

Take a Holistic Approach to Business-Driven Security sponsored by IBM WHITE PAPER: This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success. Posted: 28 Oct 2009 \| Published: 28 Oct 2009 TOPICS: Business IT Alignment \| Business Management \| Business Processes \| CRM \| Risk Management \| Security Management \| Security Threats \| SOA \| Vulnerability Management

How to Maximize Revenue by Sending Targeted Promotions to Customers sponsored by Infor CRM WHITE PAPER: This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Posted: 23 Oct 2009 \| Published: 23 Oct 2009 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Market Trends \| Marketing

Focusing on High-Tech Manufacturers sponsored by Infor CRM WHITE PAPER: This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Posted: 23 Oct 2009 \| Published: 23 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success sponsored by Infor CRM WHITE PAPER: This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Posted: 23 Oct 2009 \| Published: 23 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Manufacturing \| Manufacturing Industry

Optimize Customer Experience to Achieve Competitive Advantage sponsored by Wipro Technologies WHITE PAPER: Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. Posted: 21 Oct 2009 \| Published: 21 Oct 2009 TOPICS: Banking Industry \| CRM \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Surveys

Which Off-line CRM solution for Field Force? sponsored by Wipro Technologies WHITE PAPER: This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. Posted: 21 Oct 2009 \| Published: 21 Oct 2009 TOPICS: CRM \| CRM Software \| Mobile CRM \| Mobile Workers \| PDA Software \| Sales and Marketing Software \| Sales Representatives \| SAP (Product)

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer sponsored by Oracle Corporation WHITE PAPER: Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Software \| Customer Profiles \| Dashboards \| Reporting Software \| Sales \| Sales Channels \| Sales Representatives

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives sponsored by Vovici WHITE PAPER: In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

Customer Experience IQ Report sponsored by Vovici WHITE PAPER: The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Web 2.0

7 Habits of Highly Successful Surveys sponsored by Vovici WHITE PAPER: Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Posted: 20 Oct 2009 \| Published: 20 Oct 2009 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Service Best Practices

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER: This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Posted: 19 Oct 2009 \| Published: 19 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI sponsored by SAP America Inc CASE STUDY: Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| Customer Data Integration \| Reporting Software \| SAP (Product)

Management Excellence: Leveraging Technology and Techniques sponsored by Oracle Corporation WHITE PAPER: One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Performance Management \| CRM \| Enterprise Applications Software \| Oracle (Product) \| Risk Management \| Supply Chain Management

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions sponsored by SAP America Inc CASE STUDY: Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. Posted: 13 Oct 2009 \| Published: 13 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Data Integration \| Customer Data Management \| Data Warehouses \| Databases \| Reporting Software \| SAP (Product)

Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting sponsored by SAP America Inc CASE STUDY: Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis. Posted: 12 Oct 2009 \| Published: 12 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Data Warehouse Architectures \| Data Warehouses \| Reporting Software \| SAP (Product)

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry sponsored by SAP America Inc WHITE PAPER: Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments. Posted: 12 Oct 2009 \| Published: 12 Oct 2009 TOPICS: Business Intelligence \| CRM \| Customer Data Management \| Customer Interaction Services \| Data Governance \| Data Warehouses \| Retail Trade Industry \| SAP (Product) \| Supply Chain Management

How to Embrace CRM and Make it Succeed in Your Organization sponsored by SYSPRO WHITE PAPER: This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Posted: 12 Oct 2009 \| Published: 12 Oct 2009 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| ERP

Avatars Proven to Increase Advertising Effectiveness sponsored by Humanity Interactive CASE STUDY: Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness. Posted: 09 Oct 2009 \| Published: 09 Oct 2009 TOPICS: Advertising \| Click-Throughs \| CRM \| CRM Analytics \| CRM Services \| Market Research \| Market Segments \| Market Trends \| Marketing \| Marketing Information Systems \| Online Advertising \| Online Marketing \| Search Engine Marketing

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CRM DEFINITION (continued): … quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC). Service level management involves the monitoring and management of the quality …

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