Five customer experience management lessons learned from ‘Breaking Bad’
sponsored by TechTarget Customer Experience
EGUIDE:
Access this expert e-guide to learn more about customer experience management through the experiences of fictional character Walter White from the popular television series "Breaking Bad." Read on to learn how Kimberly Samuelson of Laserfiche, draws parallels between marketing strategies and the illegal drug business.
Posted: 25 Nov 2013 | Published: 25 Nov 2013
|
|
|
Social media listening pulls direct opinion, focus groups get personal
sponsored by TechTarget Customer Experience
EGUIDE:
This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM).
Posted: 22 Nov 2013 | Published: 22 Nov 2013
|
|
|
From Disney to dishwashers: Digital CRM to change customer experience
sponsored by TechTarget Customer Experience
EGUIDE:
Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization.
Posted: 22 Nov 2013 | Published: 22 Nov 2013
|
|
|
Best Practices in Customer Experience Management
sponsored by TechTarget Customer Experience
EGUIDE:
This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 19 Nov 2013 | Published: 19 Nov 2013
|
|
|
Engaging Customers: New Lessons around Customer Behavior
sponsored by TechTarget Customer Experience
EGUIDE:
This expert e-guide counts down five customer experience management (CEM) practices that drive success. Also inside, learn how one organization executed an effective mobile CEM strategy. Read on to learn more.
Posted: 19 Nov 2013 | Published: 19 Nov 2013
|
|
|
How Top Performing Organizations Embrace Web Content Management & Ecommerce Intergration
sponsored by e-Spirit AG
WHITE PAPER:
Access the following white paper to uncover the strategies and tools that the top performing organizations are using to effectively reach their consumer audience. Discover how to craft a powerful digital presence, integrate key tools, and more.
Posted: 04 Feb 2014 | Published: 04 Feb 2014
|
|
|
Customer Strategies & Technologies Summit 2014
sponsored by Gartner
BROCHURE:
View this brochure to learn about Gartner's 2014 Customer Strategies and Technologies Summit, taking place on April 28-29, 2014 in London, UK. Get a sneak preview of the schedule of events, including keynote speeches from Gartner VPs and solution provider sessions.
Posted: 04 Feb 2014 | Published: 31 Dec 2013
|
|
|
E-Guide: Rethinking WCM for Effective Customer Experience Management
sponsored by Bridgeline Digital
EGUIDE:
Access the following expert e-guide to uncover the 3 rules your WCM initiative needs to follow to help ensure an optimized web presence and successful overall CEM.
Posted: 29 Jan 2014 | Published: 29 Jan 2014
|
|
|
Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
sponsored by IBM
EGUIDE:
In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
Posted: 29 Jan 2014 | Published: 29 Jan 2014
|
|
|
Three Ways Online Anonymity Hurts Businesses and Consumers
sponsored by Gigya
WHITE PAPER:
While protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.
Posted: 27 Jan 2014 | Published: 31 Dec 2013
|
|
|
Billing as a Strategy for Building Customer Loyalty and Retention
sponsored by Fusebill
WHITE PAPER:
This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
Posted: 30 Dec 2013 | Published: 30 Dec 2013
|
|
|
Puzzling: Finding the Missing Pieces of your Customer Picture
sponsored by IBM
WEBCAST:
In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
Posted: 27 Dec 2013 | Premiered: Sep 3, 2013
|
|
|
The Mobile Engagement Market: Top Providers and Offerings
sponsored by Hewlett-Packard Enterprise
ANALYST REPORT:
This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success.
Posted: 20 Dec 2013 | Published: 06 Aug 2013
|
|
|
Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER:
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012
|
|
|
Omnichannel Shoppers Trendagram
sponsored by Hewlett-Packard Enterprise
WHITE PAPER:
This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.
Posted: 18 Dec 2013 | Published: 31 Aug 2013
|
|
|
Social Business, Collaboration Takes the Enterprise into Uncharted Waters
sponsored by TechTarget Business Analytics
EZINE:
Access this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI.
Posted: 16 Dec 2013 | Published: 16 Dec 2013
|
|
|
To Pump up Data Volume, Connect Customer Channels
sponsored by TechTarget Customer Experience
EBOOK:
In this chapter of our e-book series Improving the Customer Experience Through Technology, CRM professionals explain what it takes to maintain a single view of a customer's history and contact information, how multichannel organizations keep all that data in order -- and how they keep it from falling into the wrong hands.
Posted: 10 Dec 2013 | Published: 10 Dec 2013
|
|
|
Big data and analytics for a holistic customer journey
sponsored by IBM
WHITE PAPER:
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience.
Posted: 25 Nov 2013 | Published: 31 Aug 2013
|
|
|
Elkay: Cloud Integration in Manufacturing
sponsored by IBM
WEBCAST:
Access the following webcast to gain a firsthand look at an integration solution that can effectively decrease implementation from months to hours.
Posted: 25 Nov 2013 | Premiered: Nov 25, 2013
|
|
|
Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER:
This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 15 Nov 2013 | Published: 31 May 2013
|
|
|
Choose a Branding Agency: 5 Social Media Questions You Need to Ask
sponsored by Oracle Corporation
WHITE PAPER:
The following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand.
Posted: 13 Nov 2013 | Published: 13 Nov 2013
|
|
|
How Satisfied Are Your Customers?
sponsored by IBM
WHITE PAPER:
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
|
|
|
8 Steps to a Better Social Media Strategy
sponsored by Oracle Corporation
WHITE PAPER:
The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet.
Posted: 05 Nov 2013 | Published: 05 Nov 2013
|
|
|
IBM Watson Engagement Advisor
sponsored by IBM
WHITE PAPER:
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service.
Posted: 01 Nov 2013 | Published: 01 Nov 2013
|
|
|
IBM Marketing Performance Analytics
sponsored by IBM
WHITE PAPER:
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
Posted: 31 Oct 2013 | Published: 31 Oct 2013
|
|