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CKM Reports
 
Seamless Service and Commerce Drives online conversions
sponsored by Oracle Corporation
WHITE PAPER: Access this exclusive white paper to learn more about seamless service and commerce, to drive your online sales through outstanding customer support. Read on to get 5 best practices for delivering seamless service and commerce.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Oracle Corporation

Take your first step into big data with five use cases
sponsored by IBM
WHITE PAPER: Uncover the top 5 use cases that can be your first step into utilizing big data effectively.
Posted: 03 Dec 2014 | Published: 30 Jun 2014

IBM

Advanced Case Management - Where Customer Satisfaction and Employee Empowerment Come Together
sponsored by IBM
WHITE PAPER: This exclusive whitepaper covers the importance of case management regardless of your industry.
Posted: 30 Jul 2014 | Published: 06 Dec 2012

IBM

Customer Data: How to Create Insights and Overcome Challenges
sponsored by SearchCRM
EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience -- but the best strategy still includes human insight.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

SearchCRM

Wow Your Customers With Great Customer Experience in the Cloud
sponsored by Genesys
WHITE PAPER: In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.
Posted: 10 Mar 2015 | Published: 31 Dec 2014

Genesys

Case Study: AP (Thailand) Public Co.Ltd.
sponsored by IBM
CASE STUDY: AP (Thailand) Public Co. Ltd. needed a way to precisely segment sales campaigns, increase customer response, and develop a better understanding of their customer needs. The following white paper explores how they attained those goals as well as reduced the data analytics cycle by 57% all by using the right data analytics solution.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

IBM

Mind Shift: Giving customers what they want, when they want it
sponsored by Infor
WHITE PAPER: What does it really take to deliver the most effective customer experiences these days? Consult the following white paper to learn about the top 7 constituents of an effective customer experience strategy.
Posted: 17 Nov 2014 | Published: 17 Nov 2014

Infor

Field Service Management in the Cloud
sponsored by Oracle Corporation
WHITE PAPER: Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions
Posted: 12 Mar 2015 | Published: 31 Dec 2014

Oracle Corporation

How to Keep Up with Digital Trends
sponsored by The Pulse Network
WEBCAST: Watch this in-depth webcast to learn more about managing your digital information.
Posted: 09 Mar 2015 | Premiered: Feb 10, 2015

The Pulse Network

Good Service, Happy Customers: Oracle Cloud Customer Service and Support
sponsored by Oracle Corporation
VIDEO: Watch this quick video to learn more about the benefits of using Oracle customer service and support platforms to deliver impeccable customer experiences that drive sales and increase revenue with the ease of cloud technology.
Posted: 04 Mar 2015 | Premiered: 28 Sep 2012

Oracle Corporation
 
 
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