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CKM Reports
The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation
VIDEO: Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.
Posted: 13 Mar 2015 | Premiered: 25 Oct 2012

Oracle Corporation

Bring “Dead” Leads Back to Life
sponsored by Conversica
WHITE PAPER: This white paper describes the tool PHP support company Zend used to engage consistently and persistently with leads, as well as increase conversion rate by 18%. Learn how even leads that are considered "dead" can be leveraged with the right lead management strategy.
Posted: 16 Sep 2015 | Published: 16 Sep 2015


A Digital Upgrade Hits the Campus
sponsored by Unit4
WHITE PAPER: This detailed white paper discusses an enterprise software system that replaces legacy student information systems and provides solutions for meeting institutional growth aspirations. Access now to see how this student management system can help you meet your students' expectations and increase your ROI.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


High Velocity Analytics Take the Customer Experience to the Next Level
sponsored by IBM
WHITE PAPER: In this informative resource learn how the combination of IBM FlashSystem and IBM Tealeaf can produce a highly scalable data ingest and access solution, accelerating IBM Tealeaf analytics and providing business value by delivering faster, more responsive analysis and replay results.
Posted: 03 Nov 2015 | Published: 02 Nov 2015


How to Make Money or Save Money With Data and Analytics
sponsored by Information Builders
WHITE PAPER: Find the answer to your organisation's ROI woes in this helpful resource, which discusses the value of data monetisation. Explore ways to make money from your data, in addition to strategies on leveraging information to save funds.
Posted: 15 Apr 2015 | Published: 15 Apr 2015

Information Builders

Dept. of Veterans Affairs Implements CRM, Streamlines 6 Programs Into Single System
sponsored by Green Beacon Solutions
CASE STUDY: This case study focuses on the U.S. Department of Veterans Affairs' implementation of a CRM solution that enabled them to streamline 6 critical services programs into a single system, creating a more customer-centric environment.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Green Beacon Solutions

Customer Data: Why Quality Overrides Quantity + a 4-Step Approach to Remediation
sponsored by Harte Hanks
WHITE PAPER: In the following article, you'll learn how a simple change in mindset can help you understand what quality data can do for your organization. Discover trustworthy reporting and truer insights that can be achieved by approaching data beyond its sheer size.
Posted: 21 Sep 2015 | Published: 30 Jul 2015

Harte Hanks

Stop Mis-Targeting Your Customers: Managing Data for B2C
sponsored by Rackspace
WHITE PAPER: In this brief case study, find out how Appreciation Engine was able to help business better understand their customers when they used Rackspace Cloud Databases. Access now and learn how to use their strategy to handle your data in a cost-effective manner while addressing your growing data needs.
Posted: 28 Sep 2015 | Published: 29 Jul 2015


Big Data Exploration: Discover What's Relevant to your Business and Make Better Decisions
sponsored by IBM
WHITE PAPER: Access this white paper to discover details on five high-value use cases to gain value from big data, so you can outpace competitors in an agile market.
Posted: 15 Sep 2015 | Published: 31 Mar 2015


How Personalized, Compliant Service Boosts Loyalty and Avoids Liability
sponsored by Oracle Corporation
WHITE PAPER: Access this informative white paper to learn more about the complex relationship between compliance and personalization. Get 5 steps to boost loyalty and avoid liability.
Posted: 12 Mar 2015 | Published: 12 Mar 2015

Oracle Corporation
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