Join IBM in the following webcast for a look at a new generation of solutions that can apply Analytics to mine vast stores of customer data and extract a complete picture of the customer and behavior to provide contact centers and customer experience executives with the information they need to create lasting customer engagement.
Gartner recently released the Magic Quadrant for Contact Center Infrastructure 2014, an annual report analyzing the contact center infrastructure vendors. Gartner positions vendors based on Completeness of Vision and Ability to Execute.
As the world becomes more connected through the Web, it is becoming increasingly vital that businesses know how to engage customers by delivering personalized customer experiences. So in short, how do you do it and what technology do you need to get you there? Check out this white paper to find out now.
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