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CKM Reports
 
Optimizing the Digital User Experience
sponsored by Hewlett Packard Enterprise
PODCAST: A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.
Posted: 22 Nov 2016 | Premiered: Nov 14, 2016

Hewlett Packard Enterprise

Analytics and the Customer Journey: 7 Best Practices for Delivering a Better Customer Experience
sponsored by SAS
WHITE PAPER: This white paper explores how you can identify the critical factors that detract from a customer experience as well as decide how to rebuild positive experiences by mapping the customer journey. Uncover the 7 best practices for delivering a better customer experience and get helpful advice on data management, metrics, and more.
Posted: 09 Sep 2016 | Published: 09 Sep 2016

SAS

Plug-and-Play POS: How Point-of-Sales is Entering a New Market Model
sponsored by Intel
WEBCAST: Discover how POS is entering the new IoT market model, and take advantage of plug-and-play POS to vastly improve the customer experience. Tune in as experts demonstrate 3 simple steps to POS implementation, and more.
Posted: 06 Oct 2016 | Premiered: Oct 6, 2016

Intel

How IoT-Enabled Platforms Are Transforming Retail
sponsored by Microsoft
WHITE PAPER: Taking advantage of digital, omni-channel retailing opportunities means architecting the customer journey across the pantheon of smart, connected devices and platforms. Find out how a unified IoT platform and business strategy can help you deliver targeted, differentiated experiences, increase employee engagement, and more.
Posted: 28 Oct 2016 | Published: 28 Oct 2016

Microsoft

Enhance the Customer Experience with Advanced Analytics
sponsored by Microsoft
WHITE PAPER: No one has time to organize massive volumes of customer data to find the most relevant information. This resource reveals how advanced analytics can empower you to forecast demand more accurately, create more targeted and effective marketing campaigns, and more.
Posted: 23 Mar 2016 | Published: 23 Mar 2016

Microsoft

Five Ways CRM Tools Improve Constituent Relationships
sponsored by Infor
WHITE PAPER: When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.
Posted: 08 Sep 2016 | Published: 31 Dec 2015

Infor

Maximizing Moments of Truth: Optimizing Customer Interactions
sponsored by SAS
WHITE PAPER: The following resource reveals the 5 types of customer data you should be collecting and analytics strategies that automate marketing campaigns, optimize customer engagement, and more.
Posted: 07 Sep 2016 | Published: 07 Sep 2016

SAS

Building the Business Case for a Service Desk
sponsored by LogicNow
WHITE PAPER: The old adage "Garbage In, Garbage Out" is exactly what you'll get if your service desk application isn't simple to use and simplicity is a key ingredient. Access this white paper to ensure the processes you have in place will achieve the level of success you are looking for with your MSP business.
Posted: 01 Apr 2016 | Published: 30 Dec 2015

LogicNow

What I've Learned from 5,000 Data Breaches
sponsored by AllClear ID
WHITE PAPER: As data breaches continue to increase, consumer expectations follow behind and expect well-orchestrated response time. Plan out how affected customers will be notified and supported throughout the entire data breach response process, from notification, to protection, to fraud resolution.
Posted: 29 Jun 2016 | Published: 01 May 2016

AllClear ID

API Management Platforms: Seamless Integration between Physical and Digital Worlds
sponsored by TIBCO Software Inc.
WHITE PAPER: Explore how an API management platform provides seamless integration across multiple channels and ensures easy communication between your company and its employees, customers, and partners. Find out how retail companies like Coca Cola have already started to leverage APIs to change the transaction experience and boost customer relations.
Posted: 16 Nov 2016 | Published: 22 Sep 2015

TIBCO Software Inc.
 
 
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