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CKM Reports
 
Case Study: American Cancer Society Adopts a Comprehensive Constituent View
sponsored by Gigya
CASE STUDY: The American Cancer Society needed to more efficiently and securely manage the identities of its volunteers, donors, and participants. This case study discusses the authentication strategy that enabled them to capture and organize more data about their constituents' identities to make complete user profiles.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Gigya

Customer experience strategy hinges on insight from analytics
sponsored by [24]7 Customer, Inc.
EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

A Better Way to Know Your Customers and Grow Your Business
sponsored by Microsoft
BROCHURE: Small and midsize businesses (SMBs) that make technology a business advantage outshine competitors, growing revenue 15% faster every year. Discover 4 ways that using CRM technology as a differentiator can make you stand out to your customers, and will help you grow your business.
Posted: 29 Aug 2016 | Published: 31 Dec 2015

Microsoft

Anticipate and Predict Customer Needs with Cloud-Based Analytics
sponsored by zendesk (bime by)
CASE STUDY: This case study explores how Miniclip, a London-based gaming company, leveraged cloud-based, self-service analytics to empower both technical and non-technical users. Find out how they created a centralized view of customer data with company-wide access to core business metrics.
Posted: 29 Aug 2016 | Published: 29 Aug 2016

zendesk (bime by)

What I've Learned from 5,000 Data Breaches
sponsored by AllClear ID
WHITE PAPER: As data breaches continue to increase, consumer expectations follow behind and expect well-orchestrated response time. Plan out how affected customers will be notified and supported throughout the entire data breach response process, from notification, to protection, to fraud resolution.
Posted: 29 Jun 2016 | Published: 01 May 2016

AllClear ID

Analytics and the Customer Journey: 7 Best Practices for Delivering a Better Customer Experience
sponsored by SAS
WHITE PAPER: This white paper explores how you can identify the critical factors that detract from a customer experience as well as decide how to rebuild positive experiences by mapping the customer journey. Uncover the 7 best practices for delivering a better customer experience and get helpful advice on data management, metrics, and more.
Posted: 09 Sep 2016 | Published: 09 Sep 2016

SAS

CRM Strategies That Will Keep Customers Coming Back
sponsored by Infor
RESOURCE: If you already have a CRM solution, there's a good chance that you are not taking full advantage of it. Many CRM strategies are failing to meet their full potential. Access this infographic to discover how to patch the holes in your CRM strategy.
Posted: 05 Jul 2016 | Published: 30 Jun 2015

Infor

Popular Technologies Enrich Customer Experience Strategies
sponsored by SearchCRM
EBOOK: To improve customer experience, companies need to tune into the different platforms consumers use, unify data silos, integrate information systems and plan thoughtful strategies for engaging customers.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

SearchCRM

Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Departmental Specialization Needed With Analytics
sponsored by SearchBusinessAnalytics
EBOOK: Different departments have different needs. A functional analytics approach may be the best way for companies to handle deployments.
Posted: 01 Jun 2016 | Published: 27 May 2016

SearchBusinessAnalytics
 
 
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