In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
People are quickly navigating to a more mobile environment and many individuals are urging government agencies to develop online services. In the past, certain aspects of online sharing have caused government agencies to hesitate, but this white paper helps outline some of the benefits of online systems.
Faced with tigher budgets, the federal government is also moving into cloud technology. Access this white paper to explore how new technologies are enabling the government to address unique security concerns while reaping cloud benefits.
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