CIS

WHITE PAPER: The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

WHITE PAPER: This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.

Posted: 17 May 2013 | Published: 30 Apr 2013

WHITE PAPER: This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.

Posted: 26 Nov 2012 | Published: 30 Jun 2012

WEBCAST: In this webcast, sit down with a Windows app development expert and explore some success stories of user experience management. Included are case studies of two companies, Netflix and Newegg, that had to find a way to deliver intuitive user access to massive amounts of data across multiple platforms.

Posted: 17 Apr 2013 | Premiered: Mar 20, 2013

WHITE PAPER: Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.

Posted: 08 May 2013 | Published: 31 Dec 2012

EGUIDE: This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.

Posted: 19 Dec 2012 | Published: 19 Dec 2012

EGUIDE: Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.

Posted: 28 Jan 2013 | Published: 28 Jan 2013

WHITE PAPER: Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.

Posted: 20 Aug 2012 | Published: 20 Aug 2012

EGUIDE: This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

Posted: 08 Feb 2012 | Published: 08 Feb 2012