Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Access this on-demand webcast to discover what a cloud infrastructure can provide for your contact center strategy. Tune in to find out what features accompany a cloud solution, and how it can help boost agent productivity by reducing calls and providing contact context.
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