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Business Service Management

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DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.
Business Service Management Reports
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Together, we can work smarter
sponsored by IBM
WHITE PAPER: By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
Posted: 05 Oct 2009 | Published: 05 Oct 2009


How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency
sponsored by Sterling Commerce, An IBM Company
WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
Posted: 11 Sep 2009 | Published: 01 Sep 2009

Sterling Commerce, An IBM Company

Business Value of Sterling Commerce Managed Services for B2B Integration
sponsored by Sterling Commerce, An IBM Company
WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.
Posted: 11 Sep 2009 | Published: 01 Sep 2009

Sterling Commerce, An IBM Company

Sybase Analytic Appliance on IBM Power Systems
sponsored by Sybase, an SAP company
WHITE PAPER: The Sybase Analytic Appliance is revolutionizing the data warehouse appliance market by integrating the leading column-based analytic software with hardware from the industry's number one provider of UNIX systems. Read this paper for more.
Posted: 06 Aug 2009 | Published: 07 Jul 2009

Sybase, an SAP company

The Performance Manager: Turning Information Into Higher Business Performance
sponsored by IBM
WHITE PAPER: Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
Posted: 20 Jul 2009 | Published: 14 Feb 2008


Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Compuware Takes on the BSM Challenge
sponsored by Compuware Corporation
WHITE PAPER: Read this EMA sponsored white paper and learn how Compuware may well be the "sleeper" in Business Service Management with it's acquisition of Proxima Technology and introduction of the Vantage Service Manager.
Posted: 10 Jun 2009 | Published: 28 Jun 2007

Compuware Corporation

Challenges & Strategies for UK Annuity Providers
sponsored by Wipro Technologies
WHITE PAPER: This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009

Wipro Technologies

A Tour of HP Sarbanes-Oxley IT Assessment
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.
Posted: 29 Apr 2009 | Published: 01 Apr 2009

Hewlett Packard Enterprise

Significant and Sustained: Cutting Costs While Achieving Better Performance
sponsored by Accenture
BROCHURE: The current economic downturn requires a strategic approach to cutting IT costs, high-performance businesses successfully reduce overall costs sharply and for the long term, shifting spend toward IT capability and business growth.
Posted: 18 Feb 2009 | Published: 18 Feb 2009


Business Process-Centric Information Technology: Aligning Business and Technology for High Performance
sponsored by Accenture
WHITE PAPER: Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
Posted: 18 Feb 2009 | Published: 18 Feb 2009


Gain Strategic Insight into Business Services and Optimize Availability and Performance
sponsored by IBM
WHITE PAPER: IBM service availability and performance solutions enable you to look across all layers of your service infrastructure to manage tools, information and people more intelligently and dynamically.
Posted: 13 Feb 2009 | Published: 13 Feb 2009


Self-Learning Performance Management Comes of Age
sponsored by Netuitive
WHITE PAPER: Leading analysts explain how new behavior learning technology is helping IT operations achieve truly proactive service management while eliminating useless data and administrative chores.
Posted: 10 Feb 2009 | Published: 10 Feb 2009


Optimizing Virtual Environments Requires Self-Learning Performance Management
sponsored by Netuitive
WHITE PAPER: The explosive growth of virtualization is rapidly breaking down the connection between infrastructure and application performance. Learn how to thrive despite increasingly complex environments.
Posted: 10 Feb 2009 | Published: 10 Feb 2009


ITIL V3 and the PMBOK® - Distinct but Complementary
sponsored by Global Knowledge
WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
Posted: 10 Dec 2008 | Published: 10 Dec 2008

Global Knowledge

Presentation Transcript: Selling the CIO on Business Services
sponsored by Alcatel-Lucent
PRESENTATION TRANSCRIPT: This transcript is a printable version of the video presented by enterprise expert Gary Audin which is designed to help service providers sell beyond connectivity.
Posted: 01 Oct 2008 | Published: 01 Oct 2008


Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
sponsored by Bowen & Groves
PRESS RELEASE: Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 16 Sep 2008 | Published: 22 Jul 2008

Bowen & Groves

Using Enterprise Systems to Gain Uncommon competitive Advantage
sponsored by Accenture
WHITE PAPER: Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes.
Posted: 27 Jun 2008 | Published: 01 Jan 2007


Business Service Management - ASG's Business Service Platform (BSP)
sponsored by ASG Software Solutions
SOFTWARE LISTING: ASG's Business Service Platform (BSP) is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance.
Posted: 27 Mar 2008 | Published: 01 Mar 2008

ASG Software Solutions

Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005


Pharma's New Worldview: Transforming R&D through Emerging Markets
sponsored by IBM Line of Business
WHITE PAPER: This paper addresses new market forces that are compelling them to consider a range of alternatives, including outsourcing and offshore opportunities.
Posted: 27 Feb 2008 | Published: 01 Oct 2006

IBM Line of Business

WebEx MeetMeNow
sponsored by WebEx Communications, Inc.
TRIAL SOFTWARE: Secure hosting of online meetings allows small to medium-sized businesses (SMBs) to cost-effectively collaborate with remote employees and partners. Try this free 14-day Web conferencing software trial to learn the benefits of secure online meetings.
Posted: 30 Jan 2007 | Premiered: 30 Jan 2007

WebEx Communications, Inc.

BMC CONTROL-M Business Process Integration Suite
sponsored by BMC Software, Inc.
WHITE PAPER: Learn about a business process integration suite that enables managing batch jobs and real-time processes as a single business service.
Posted: 01 Nov 2006 | Published: 01 Nov 2006

BMC Software, Inc.

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: 09 Oct 2006 | Published: 01 Feb 2007

Enterprise Management Associates (EMA)

Top 10 Misconceptions about Performance and Availability Monitoring
sponsored by Mercury
WHITE PAPER: This white paper will examine 10 common misunderstandings about monitoring and offer suggestions for implementing complete, end-user monitoring strategies that can adapt to today's more complex computing environments.
Posted: 20 Dec 2005 | Published: 01 Dec 2005

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