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Business Service Management

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DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.
Business Service Management Reports
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Infrastructure Management Is Not Enough: The New IT Operations Imperative
sponsored by Mercury
WHITE PAPER: Infrastructure management is not enough to ensure enterprise applications are meeting business goals because users experience applications, NOT infrastructure.
Posted: 20 Dec 2005 | Published: 01 Dec 2005


Top 10 Misconceptions about Performance and Availability Monitoring
sponsored by Mercury
WHITE PAPER: This white paper will examine 10 common misunderstandings about monitoring and offer suggestions for implementing complete, end-user monitoring strategies that can adapt to today's more complex computing environments.
Posted: 20 Dec 2005 | Published: 01 Dec 2005


ITIL Best Practices: Maximizing the Business Value of IT
sponsored by Mercury
WHITE PAPER: Find out how Mercury helps organizations maximize the business value of IT with ITIL best practices in change management, service-level management and across the application lifecycle.
Posted: 10 May 2005 | Published: 01 May 2005

101 - 103 of 103 Matches Previous Page    3 4 5    Next Page
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