BPM Quarterly eZine: BPM in the cloud: Reaping rewards, avoiding pitfalls
sponsored by IBM
EZINE:
Experts say that a growing number of organizations use cloud computing to support their business process management (BPM) initiatives—and with good reason, considering the potential benefits. But the cloud comes with challenges that smart companies can address using the expert advice in this issue of ebizQ.com's BPM Quarterly.
Posted: 08 Dec 2011 | Published: 08 Dec 2011
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Tip Guide: DCM and analytics: Looking at the big picture with Michael Dortch
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this Q&A, Constellation Research analyst and ebizQ blogger Michael Dortch shares insight and advice about dynamic case management (DCM), analytics, and a bigger-picture view of case management.
Posted: 07 Dec 2011 | Published: 05 Dec 2011
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Tip Guide: Moving DCM beyond healthcare: Steven Spear discusses architecture, collaboration and more
sponsored by IBM
EGUIDE:
As dynamic case management (DCM) moves into the broader business world, one of its biggest drivers is the need to ensure that knowledge workers have access to the right information at the right time. In this tip guide, readers will learn what author and MIT professor Steven J. Spear sees as the key trends in DCM's ongoing expansion and evolution.
Posted: 07 Dec 2011 | Published: 05 Dec 2011
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Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
Posted: 07 Dec 2011 | Published: 05 Dec 2011
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Tip Guide: Case History: How DCM helped one global company improve customer service everywhere
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. Inside, learn how one global institution built a dynamic case management (DCM) architecture to better serve its customers all over the world.
Posted: 06 Dec 2011 | Published: 05 Dec 2011
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Crafting a DCM architecture: Principles, priorities and components to consider
sponsored by IBM
EGUIDE:
Designing a dynamic case management (DCM) architecture is more of an art—really, a balancing act—than a science. In this expert e-guide, readers will learn to address key principles and considerations involved in designing an effective DCM architecture, and incorporate organizational values and priorities into such an architecture.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Social/collaborative trends, techniques and technologies for case management
sponsored by IBM
EGUIDE:
In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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By enhancing ‘knowledge work,’ DCM generates new value in the enterprise
sponsored by IBM
EGUIDE:
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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How social/collaborative approaches can build bridges in case management
sponsored by IBM
EGUIDE:
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Building on a BPM framework: Can it work for DCM?
sponsored by IBM
EGUIDE:
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Five guidelines for avoiding common social-collaboration challenges in case management
sponsored by IBM
EGUIDE:
This Tip Guide offers expert advice for avoiding social/collaborative headaches in case management. Also included are key findings from ebizQ.com's own just-completed survey of business and IT professionals who are using case management at their organization.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Designing a DCM architecture for enhanced decision-making and collaboration
sponsored by IBM
EGUIDE:
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this expert e-guide, readers will learn to build "bridges" to extend case management activity across the enterprise, and enable more effective collaboration and decision-making.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Four tried-and-true best practices for effective case management
sponsored by IBM
EGUIDE:
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.
Posted: 21 Nov 2011 | Published: 17 Nov 2011
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Using analytics in DCM: Techniques and tips for doing the job well
sponsored by IBM
EGUIDE:
Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Tip Guide: Technology choices and business buy-in: Two more factors for successful DCM implementation
sponsored by IBM
EGUIDE:
Read this expert e-guide to learn how to use communication and flexibility to create an effective dynamic case management (DCM) architecture, provide consistent ongoing maintenance for that architecture, address critical questions about the technology itself, and obtain business support for and involvement in DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Communication and flexibility: Building blocks for a DCM architecture with strong ROI
sponsored by IBM
EGUIDE:
In order to achieve desired case outcomes and experience return on investment from dynamic case management (DCM), consistent, ongoing maintenance is required. Read this Tip Guide to learn key strategies for DCM maintenance.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Try these 7 expert tips for successfully using analytics in DCM
sponsored by IBM
EGUIDE:
A growing number of companies are revving up their dynamic case management (DCM) efforts with analytics technology. This technology helps users detect patterns, spot trends and gain other insights from their case information. This Tip Guide offers seven expert tips for combining the two technologies for maximum success.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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Tip Guide-- DCM and analytics: Better together- and better for customers, too
sponsored by IBM
EGUIDE:
Companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. This Tip Guide introduces the trend, and provides examples of how analytics can be used to enhance DCM.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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DCM and analytics: Guidelines for linking the two for maximum impact
sponsored by IBM
EGUIDE:
Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation.
Posted: 18 Nov 2011 | Published: 07 Nov 2011
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eGuide: Challenges and best practices for building the best case management architecture
sponsored by IBM
EGUIDE:
This e-guide continues ebizQ.com's exploration of best practices in architecture and other aspects of case management. This installment describes how dynamic case management (DCM) is moving beyond its historical origins in the healthcare industry into other fields.
Posted: 15 Nov 2011 | Published: 01 Oct 2011
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eGuide: Strategies for building the best case-management architecture
sponsored by IBM
EGUIDE:
This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, learn how to approach the technology choices involved and when to consider a case management framework based on business process management (BPM) software or other technologies.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Strategies for building the best advanced case management architecture, Part I
sponsored by IBM
EGUIDE:
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Collaboration and case management: Trends, challenges and expert advice
sponsored by IBM
EGUIDE:
This e-guide takes a look at the use of collaboration and social networking strategies and tools for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Using social and collaborative approaches to take case management to the next level, Part II
sponsored by IBM
EGUIDE:
This e-guide features expert insight about and best practices for using social and collaborative techniques and technology in case management.
Posted: 15 Nov 2011 | Published: 11 Nov 2011
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eGuide: Applying business rules for more effective advanced case management
sponsored by IBM
EGUIDE:
Read this expert e-guide to learn what business needs are driving the adoption of both business rules and case management technologies, how business rules technology is being put to use in case management and other areas, how to prepare for and implement rules in case management, and where business rules and case management trends are heading.
Posted: 11 Nov 2011 | Published: 07 Nov 2011
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