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Business Process Management

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ALSO CALLED: Process Management, BPM
DEFINITION: Business process management (BPM) is a systematic approach to improving an organization's business processes. BPM activities seek to make business processes more effective, more efficient, and more capable of adapting to an ever-changing environment. BPM is a subset of infrastructure management, the administrative area of concern dealing with maintenance and optimization of an organization's equipment  … 
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Business Process Management Reports
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IT outsourcing: What to do when your contract is about to end
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Outsourcing contracts worth billions are up for renewal in the next few years. In this special report, Computer Weekly examines how unprecedented change is complicating the CIO's renewal decision.
Posted: 03 Feb 2016 | Published: 03 Feb 2016

ComputerWeekly.com

The Art of IT Management
sponsored by ComputerWeekly.com
BOOK: What makes a good manager? Robina Chatham offers some pointers in this extract from her book, The Art of IT Management.
Posted: 25 Jan 2016 | Published: 25 Jan 2016

ComputerWeekly.com

Delivering Value-Based Healthcare: Episodes of Care Analytics for Providers, Payers, and ACOs
sponsored by SAS
RESEARCH CONTENT: In this interview with J. Peter Chingos, a Senior Industry Consultant of Health Analytics Practice, you will discover the benefits EOC analytics provides, as well as the challenges associated with implementation. Read on now to answer your burning questions about EOC and learn how EOC is enabling more predictive analytics.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

SAS

IBM COGNOS BUSINESS INTELLIGENCE 10.2.2 ICON REFERENCE GUIDE
sponsored by Global Knowledge
WHITE PAPER: Use this invaluable guide as a key to master all the different icons in IBM Cognos Business Intelligence 10.2.2. Icons are sorted by their location within the suite and their functionality.
Posted: 24 Dec 2015 | Published: 24 Dec 2015

Global Knowledge

BPM, BAM, and How Your Sales Team Can Make the Best of Both
sponsored by ConnectWise
EGUIDE: In this expert e-guide, learn the importance of both business process management and business process automation, as well as the important distinctions between the two. Additionally, explore the impact of cloud technology on BPM vendors, as well as best practices for boosting sales team quotas.
Posted: 22 Dec 2015 | Published: 22 Dec 2015

ConnectWise

Sensible one page thoughts on performance – Organisational Change
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Ludo Houdenaert, an independent management consultant, offers advice on managing organisational change.
Posted: 04 Dec 2015 | Published: 04 Dec 2015

ComputerWeekly.com

How to Measure Your IT Department for Better Service Delivery
sponsored by Global Knowledge
WHITE PAPER: From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Global Knowledge

How to Overcome Analytical Bias to Become a Stronger Decision Maker
sponsored by Global Knowledge
WHITE PAPER: Learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Global Knowledge

A Convenient Way to Manage Portal Access
sponsored by Global Knowledge
WHITE PAPER: Managing users' access to an organization's resources via portals is convenient with IBM's WebSphere Portal Scripting Interface. Compare tools available to the portal administrator and identify some use cases where IBM's Portal Scripting Interface may be the ideal choice. Review basic commands and find out how to create custom scripts.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Global Knowledge

Opportunity On Demand: The Rise of the Composable Enterprise
sponsored by MuleSoft
WHITE PAPER: This white paper explains just what a composable enterprise is and gives advice for adopting the composable model in your organization. Read on to learn how you can revitalize your business for the pace and demands of the 21st century.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

MuleSoft

What You Need to Know Before Implementing Infrastructure as a Service (IaaS)
sponsored by Global Knowledge
WHITE PAPER: In this white paper, get an overview of IaaS options, and learn the advantages and disadvantages of the different options available. Additionally, find out what you need to know before implementing IaaS, and what to consider during implementation.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Global Knowledge

What's New in the CompTIA Network (N10-006) Exam
sponsored by Global Knowledge
WHITE PAPER: CompTIA has raised the bar for Network+ candidates. The new certification exam has significant changes to the five "domains" or knowledge areas with new content related to security, cloud, data-center and operational concerns, and troubleshooting. There is also a greater emphasis on wireless networking and VoIP.
Posted: 30 Oct 2015 | Published: 30 Oct 2015

Global Knowledge

SPSS Tips & Tricks
sponsored by Global Knowledge
WHITE PAPER: Stay on top of your SPSS game with this printable job aid!
Posted: 28 Oct 2015 | Published: 20 Oct 2015

Global Knowledge

ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

Preparing a Future-Proof, Fail-Safe BPM Strategy
sponsored by Kofax from Lexmark
EGUIDE: In this expert e-guide, learn best practices to avoid BPM project pitfalls, as well as why predictive analytics and event processing are the future of BPM.
Posted: 10 Feb 2016 | Published: 28 Jan 2016

Kofax from Lexmark

Best Practices for Boosting Sales and Navigating MSP Pricing
sponsored by Quosal
EGUIDE: In this expert e-guide, discover insights into the sales process and learn how more organized management can help you bust quotas. Also, explore the methods managed service providers leverage—both homegrown and commercial—that help them nail down their pricing calculations.
Posted: 02 Feb 2016 | Published: 28 Jan 2016

Quosal

How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER: In this white paper, learn 8 best practices that can empower your team to deliver exceptional services to your customers, including: treat everything as a ticket, automate service workflows, leverage remote monitoring, and 5 more.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

How to Make Better Business Decisions in Less Time
sponsored by IBM
VIDEO: This brief video demonstrates how you can use mobile-accessible business analytics to capture fleeting opportunities, address risk, and get better business outcomes. Learn how you can boost performance management so your enterprise can be more agile, profitable, and innovative.
Posted: 17 Dec 2015 | Premiered: 30 Mar 2015

IBM

Information, Technology and Innovation in Business Management, Part 1: Schumpeter's Gale
sponsored by IBM
WHITE PAPER: In this white paper, learn about the role and impact of information technology on management to date, and which of these recent developments will combine to have a transformative impact in the near future. Additionally, learn what to keep in mind when selecting a business analytics software option.
Posted: 16 Dec 2015 | Published: 30 Sep 2014

IBM

A Case Study in Critical Business Analytics and Profitability: The Harbin Railway Bureau
sponsored by IBM
CASE STUDY: In this case study, you will discover how the Harbin Railway Bureau transformed its reporting process, with a 99% improvement over previous weeks, by running business-critical reports in near-real time. Read on to learn how to make business decisions based on critical analytical insights instead of guesswork.
Posted: 16 Dec 2015 | Published: 16 Dec 2015

IBM

Improving Planning, Budgeting and Forecasting with Advanced Analytics
sponsored by IBM
WHITE PAPER: This report, based on a survey of 167 organizations of all sizes, uncovers the challenges organizations face when using performance data, the steps needed to create a base-line budget. Access now and you'll also find tactics for taking planning to the next level through advanced analytics, as well as the benefits of predictive business solutions.
Posted: 16 Dec 2015 | Published: 29 Aug 2014

IBM

Internet of Things (IoT) Reports and Videos
sponsored by SAP
WHITE PAPER: Access this resource portal to find a rich collection of Internet of Things (IoT) reports and videos revealing the technological, economic, and social impacts of the hyper-connected economy.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

SAP

Grupo Financiero Banorte Relies on this Analytics System for Tailor Made Customer Service
sponsored by IBM
WEBCAST: In this webcast, learn how Grupo Financiero Banorte was able to generate real-time, tailored, value-offered campaigns to its clients with one analytics system option. See how they integrated a centralized data team that provided a clearer understanding of business processes to dramatically improve efficiency and faster data delivery.
Posted: 30 Oct 2015 | Premiered: Jan 23, 2015

IBM

Best Practices When Designing a Business Process Management Infrastructure
sponsored by MuleSoft
WHITE PAPER: In this white paper, get an overview of BPM and how an ESB can complement it. Additionally, learn best practices for selecting business process management and enterprise service bus options, and the benefits of implementing one enterprise service bus option.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

MuleSoft
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BUSINESS PROCESS MANAGEMENT DEFINITION (continued): …  and core operations.A business process is a set of coordinated tasks and activities, conducted by both people and equipment, that will lead to accomplishing a specific organizational goal. The Business Process Management Initiative (BPMI), a non-profit organization, exists to promote the standardization of common business processes, as a means of furthering e-business and business-to-business (B2B) development. To this end, the organization has developed the Business Process Modeling Language (BPML), an Extensible Markup Language (XML)-based metalanguage for modeling business processes.Getting … 
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