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Business Modeling Reports
 
Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

Expert Checklist: 11 Steps for Aligning Your BC/DR Program with Business Needs
sponsored by SearchStorage.com
EGUIDE: This e-guide provides an expert checklist for developing a successful business continuity program, designed with the specific needs of your organization in mind.
Posted: 25 Jul 2013 | Published: 25 Jul 2013

SearchStorage.com

6 Ways to Nurture your Business During Growth Spurts
sponsored by ConnectWise
WHITE PAPER: Driving business growth is as much about working smart as it is about working hard. The following white paper examines many of the typical challenges that face businesses and offers 6 ways to nurture your business for success.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

ConnectWise

SAP NetWeaver BPM White Paper - Bruce Silver
sponsored by SAP America, Inc.
WHITE PAPER: Business process management provides a new management discipline, a new suite of software technologies and tools, and a new IT implementation style based on concrete links between strategy and execution. This white paper explains SAP's place in the BPM landscape and describes its new offering in that arena, NetWeaver BPM.
Posted: 08 Jun 2009 | Published: 01 Jan 2009

SAP America, Inc.

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens
sponsored by IBM Line of Business
WHITE PAPER: This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.
Posted: 27 Feb 2008 | Published: 01 Aug 2006

IBM Line of Business

First Contact Resolution
sponsored by Pegasystems
EBOOK: Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.
Posted: 10 May 2011 | Published: 10 May 2011

Pegasystems

The Impact of Work Force Agility on Business
sponsored by SkillSoft Corporation
WHITE PAPER: This paper examines the qualities of business agility, the challenges that restrain agility and how leadership, technology, business-critical information and other organizational aspects can improve an organization's agile ability.
Posted: 08 Apr 2008 | Published: 08 Apr 2008

SkillSoft Corporation

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.
Posted: 14 Apr 2009 | Premiered: Apr 14, 2009

SAP America, Inc.

Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Executive Survey
sponsored by IBM Line of Business
WHITE PAPER: To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper.
Posted: 17 Jun 2008 | Published: 01 Oct 2007

IBM Line of Business

The Enterprise of the Future: Implications for the CIO
sponsored by IBM
WHITE PAPER: The purpose of this paper is to highlight the key insights from the IBM Global CEO Study and relate them to the new CIO challenge: driving transformation as "change leaders" and implementing transformation as "change agents".
Posted: 11 Feb 2009 | Published: 10 Feb 2009

IBM
 
 
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