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Business Metrics

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ALSO CALLED: Business Performance Metrics, Sales Metrics
DEFINITION: A business metric is any type of measurement used to gauge some quantifiable component of a company's performance, such as return on investment (ROI), employee and customer churn rates, revenues, EBITDA, and so on. Business metrics are part of the broad area of business intelligence, which comprises a wide variety of applications and technologies for gathering, storing, analyzing, and providing access  … 
Definition continues below.
Business MetricsReports
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

EH&S Performance Management for Governance, Risk and Compliance
sponsored by ESS
WHITE PAPER: Business complexity, increasing regulations and market security are driving the adoption of a structured approach to governance, risk and compliance. Learn how performance management can help your organization manage and reduce business risk.
Posted: 09 Jul 2007 | Published: 01 Jun 2007

ESS

Globalization: Gaining Leverage from Size and Scope
sponsored by E2open
WHITE PAPER: Read this white paper to learn key considerations a company should review before embarking on a globalization initiative that will assist in minimizing costs, maximizing new revenue opportunities and increasing competitiveness.
Posted: 15 May 2007 | Published: 01 May 2007

E2open

TDWI Report: Best Practices for Deploying Dashboards and Scorecards
sponsored by TDWI content provided by Advizor Solutions
WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.
Posted: 01 Sep 2006 | Published: 01 Jul 2006

TDWI content provided by Advizor Solutions

Choosing a Load Testing Strategy
sponsored by Borland Software Corporation
WHITE PAPER: Compromising performance testing means applications are prone to failure, users cannot trust them, and developers and IT spend their time chasing problems rather than building the next generation application.
Posted: 24 May 2006 | Published: 01 Apr 2006

Borland Software Corporation

How to Implement Technology Portfolio Management
sponsored by Borland Software Corporation
WHITE PAPER: Technology Portfolio Management is an essential component of any complete Technology Governance strategy. Understand the Technology Portfolio Management process and introduce Portfolio Management into your organization.
Posted: 24 May 2006 | Published: 01 Apr 2006

Borland Software Corporation

7 Leading Applications of Business Intelligence Software
sponsored by MicroStrategy Incorporated
BOOK: This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices.
Posted: 03 May 2006 | Published: 31 Dec 2005

MicroStrategy Incorporated
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BUSINESS METRICS DEFINITION (continued): … A business metric is any type of measurement used to gauge some quantifiable component of a company's performance, such as return on investment (ROI), employee and customer churn rates, revenues, EBITDA, and so on. Business metrics are part of the broad area of business intelligence, which comprises a wide variety of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. Systematic approaches, such as the balanced scorecard methodology, can be employed to transform an organization's mission statement and business strategy into specific and quantifiable goals, and to monitor the organization's performance in terms of achieving those goals.

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