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Bandwidth Auctions Reports
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Role-Based Access Control in Avaya Aura
sponsored by Global Knowledge
WHITE PAPER: Take an in-depth look at how to improve role-based access control and review the process for creating and assigning new user-roles on this advanced communications systems management tool. Learn more about how it can help enhance collaboration in your enterprise today.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

Global Knowledge

Seamless Data Pump
sponsored by Avnet
WHITE PAPER: This white paper explores a way to reduce the complexity of the service delivery process and standardize the on boarding process. You'll learn how this is possible through rapidly discovering the customer's hardware and software assets and provide detailed information of the assets such as manufacturer, OS, version, model, serial number, etc.
Posted: 26 Feb 2015 | Published: 04 Feb 2015

Avnet

Securing Microsoft Exchange 2010 with Symantec™ SSL Certificates
sponsored by Symantec Corporation
WHITE PAPER: This guide will help you take the guesswork out of implementing SSL for Exchange 2010, making it easier than ever to get the SSL certificate you need for a successful and secure Exchange implementation, and to take advantage of powerful capabilities such as Subject Alternative Names (SANs).
Posted: 12 Jan 2015 | Published: 02 Jul 2014

Symantec Corporation

Should You Outsource Infrastructure?
sponsored by Rackspace
WHITE PAPER: In this informative guide, gain the knowledge you need to make a detail, informed assessment of the financial side of the outsourcing decision.
Posted: 03 Sep 2014 | Published: 07 Aug 2014

Rackspace

Simplify the Planning Process for Data Center Projects
sponsored by Schneider Electric
WHITE PAPER: In this paper, you'll learn the practical steps you can follow in order to cut costs by simplifying and shortening the planning process while improving the quality of your plan.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

Schneider Electric

Simplifying and Conquering Mission-Critical Workload Challenges with Next-Gen Infrastructure
sponsored by Dell, Inc.
ANALYST REPORT: In this white paper, discover the benefits of working with vendors that can support mission-critical workloads for cloud computing, mobility, and data analytics initiatives in today's data centers. Plus, learn about new suites of hardware and software with integrated support and management capabilities.
Posted: 31 Aug 2014 | Published: 31 Jul 2014

Dell, Inc.

Robert Walters - Global IP VPN
sponsored by Telstra Global
CASE STUDY: This exclusive case study discusses how a global recruitment firm was able to use a VPN solution to provide branch offices and mobile workers with reliable and high-performing network resources, allowing them to stay connected, productive, and efficient.
Posted: 20 Jun 2014 | Published: 20 Jun 2014

Telstra Global

ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
sponsored by SDL Web Content Management Solutions Division
WHITE PAPER: This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
Posted: 20 Jul 2009 | Published: 01 Jun 2009

SDL Web Content Management Solutions Division

Roundtable: Green IT: Making sustainability a corporate game-changer
sponsored by ComputerWeekly.com
WHITE PAPER: To discuss 'green' issues, C8 Consulting and document imaging manufacturer Kyocera Mita invited a number of specialists to give their views on the role of ‘green’ and making sustainability a corporate game-changer in the future.
Posted: 27 Dec 2012 | Published: 21 Jun 2010

ComputerWeekly.com

Royal Flying Doctor Service Customer Success Story
sponsored by BlackBerry
CASE STUDY: Access this case study to learn how a BlackBerry solution helped the RFDS Western Operations team overcome challenges, and enabled them to provide the state population with the necessary medical support.
Posted: 16 Sep 2011 | Published: 16 Sep 2011

BlackBerry

Sangoma Session Border Controllers: SBC Series
sponsored by Sangoma Technologies
WHITE PAPER: Sangoma has introduced the most cost-effective, easiest to provision and easiest to manage line of enterprise SBCs on the market. The three available options offer maximum flexibility when selecting a solution.
Posted: 30 May 2013 | Published: 30 May 2013

Sangoma Technologies

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage

Securing the Foundation of Information Technology (IT) Systems
sponsored by Trusted Computer Solutions
WHITE PAPER: This paper explains how there is no one process to make any organization 100% secure, but establishing a company-wide security policy based on industry-standard best practices is a good place to start. Many of these best practices can be implemented as part of the operating system assessment and lock down process.
Posted: 12 Jan 2010 | Published: 12 Jan 2010

Trusted Computer Solutions

Seeing the Big Picture: A Corporate Guide to Better Decisions through IT
sponsored by SAP America, Inc.
WHITE PAPER: Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organisation.
Posted: 28 Sep 2009 | Published: 28 Sep 2009

SAP America, Inc.

Selecting the Right Class Server UPS
sponsored by Eaton Corporation
WEBCAST: This brief video offers key insight to help you select the server-class uninterruptible power supply (UPS) that meets your short- and long-term business needs.
Posted: 17 Jan 2014 | Premiered: Jan 17, 2014

Eaton Corporation

September CIO Decisions Ezine: Architecting a Nimble Enterprise
sponsored by SearchCIO.com
EZINE: Agile and lean are the cornerstones of many a successful IT strategy, but what if a CIO works in a sector that hasn't yet embraced the agile enterprise?
Posted: 06 Sep 2013 | Published: 06 Sep 2013

SearchCIO.com

Service Catalog and the CMDB: Partner in Improving IT Service Quality and Controlling Costs
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER: In this informative research report, noted ITSM expert Hank Marquis discusses the benefits of considering the Service Catalog and the CMDB as partners that work together to improve IT service quality, control IT costs, and align IT with the..
Posted: 09 Aug 2007 | Published: 01 May 2007

Enterprise Management Associates (EMA)

Seven Key Considerations for Successful Deployment of Unified Communications
sponsored by Dimension Data.
WHITE PAPER: Integrating all forms of communication - from telephony to email, web conferencing to instant messaging (IM) - helps to deliver a richer communications environment that ultimately results in cost savings and productivity increases. Before embarking on such a journey there are a number of elements that require careful consideration.
Posted: 08 Jun 2010 | Published: 01 Dec 2007

Dimension Data.

Shenzhen Telecom
sponsored by Pitney Bowes Group 1 Software
CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: 01 Jul 2008 | Published: 01 Jul 2008

Pitney Bowes Group 1 Software

ShoreTel Communicator: Transforming the Way People Work With UC
sponsored by ScanSource & ShoreTel
WHITE PAPER: Discover how a powerful unified communications (UC) application can help any employee in any organization connect to people and information – no matter where they are located or what platform they are using.
Posted: 02 Aug 2012 | Published: 29 Apr 2011

ScanSource & ShoreTel

ShoreTel Small Business Edition: Simple Communications That Grow With Your Business
sponsored by ScanSource & ShoreTel
WHITE PAPER: Uncover the details of a unified communications (UC) system that provides powerful, feature-rich, scalable, productivity-boosting UC to small businesses at an affordable price point.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SIP Management: Top benefits and potential challenges
sponsored by Metaswitch Networks
EGUIDE: This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges.
Posted: 27 Sep 2011 | Published: 27 Sep 2011

Metaswitch Networks

Six Lessons Learned as Hospitals Journey to Smartphone Utopia
sponsored by BlackBerry
WHITE PAPER: This white paper reviews six lessons hospitals have learned as they incorporate smartphones into their existing enterprise communications infrastucture.
Posted: 06 Aug 2010 | Published: 06 Aug 2010

BlackBerry

Smarter Computing and Breakthrough IT Economics
sponsored by IBM
WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.
Posted: 14 Feb 2012 | Published: 14 Feb 2012

IBM
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