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May 21, 2013

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Gartner: Best practices for I&O for cloud-readiness sponsored by ComputerWeekly.com ANALYST BRIEF: Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. Posted: 14 Jan 2013 \| Published: 14 Jan 2013 TOPICS: Cloud Computing \| Cloud Management \| Contingency Planning \| Infrastructure Management \| Infrastructure Services \| ITIL \| Managing Change \| Operational Support Systems \| Risk Management \| Service Creation \| Service Level Management \| Service Process Optimization Software \| SLA \| Software as a Service \| Virtual Desktop Infrastructure

Creative Commentary: The Business Value of a Developer Operations Bridge sponsored by SERENA Software, Inc. WHITE PAPER: Read this white paper to learn how to successfully integrate your development and operations management processes after an ALM implementation to: gain trust and alignment between the two teams, increase user satisfaction with IT, and increase business value and risk management. Posted: 03 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Application Development \| Application Integration \| Application Life-Cycle Management \| Application Life-Cycle Management Software \| Application Performance Management \| Application Performance Management Software \| Business Process Management \| Business Processes \| Operational Support Systems

Shenzhen Telecom sponsored by Pitney Bowes Group 1 Software CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. Posted: 01 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Billing Services \| Communications Systems \| Customer Service \| Management Service Providers \| Operational Support Systems \| Telecommunications Services

Business Agility Insights Issue 1 sponsored by eBizQ EZINE: Read this expert ebizQ.com e-zine to learn how business process management (BPM), complex event processing (CEP), case management, and decision management systems can help you boost your operational efficiency and intelligence. Posted: 18 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Business Process Management \| Business Process Management Software \| Decision Support Systems \| Operational Metrics (Systems) \| Operational Support Systems

Improving Tools and Techniques to Combat Malware Evolution sponsored by Webroot WHITE PAPER: Some researchers are working hard to create tools that strengthen malware analysis and improve security. Read this expert guide to learn more about what look look for in malware and the threat actors behind the scenes. Posted: 09 Oct 2012 \| Published: 09 Oct 2012 TOPICS: Malware \| Operational Support Systems \| Security \| Security Managers \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

Oracle Advanced Customer Services: Solution Support Center sponsored by Oracle Corporation WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. Posted: 18 Feb 2008 \| Premiered: Feb 18, 2008 TOPICS: Business Process Management \| Customer Service \| IT Management \| Operating Systems \| Operational Support Systems \| Oracle (Product)

Baseline Discovery Audit Datasheet sponsored by BMC-Accenture WHITE PAPER: This exclusive resource presents a baseline discovery auditing solution to help you gain insight into key infrastructure and application dependencies in your environment, before embarking on cloud, automation, or proactive operations initiatives. Posted: 29 Aug 2011 \| Published: 29 Aug 2011 TOPICS: Asset Management (Finance) \| Auditing (Finance) \| Cloud Computing \| Data Center Management \| Data Centers \| IT Management \| Operational Support Systems

Multiple Job Scheduling Environments sponsored by RevSoft WHITE PAPER: Most companies have separate Environments for their Enterprise Resource Planning. In this paper learn how Rev Scheduler comes shipped with multiple Environments so even at initial installation you have a multiple Environment Scheduler in place. Posted: 10 Sep 2008 \| Published: 09 Sep 2008 TOPICS: Application Development \| ERP \| Install Programs \| Job Scheduling Software \| Operational Support Systems \| Quality Control \| Testing

Portugal Telecom Optimizes Its Data Center to Serve Expanding National Telco Market with Parallels sponsored by Parallels, Inc. CASE STUDY: Read this case study to learn the benefits of choosing Parallels Sitebuilder solution for Portugal Telecom's internet services future as well as the automation benefits of increased revenue, a decrease in operation costs, and a decreased time-to-market for customized service plans. Posted: 09 Apr 2010 \| Published: 09 Apr 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Cost Benefit Analysis \| CRM \| Data Centers \| Hosting Services \| Operational Support Systems \| Telecom Provisioning \| Web Site Design Services

The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value sponsored by Metastorm WHITE PAPER: This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM. Posted: 28 Feb 2008 \| Published: 01 Jan 2007 TOPICS: BPM \| Business Operations \| Business Processes \| Enterprise Architectures \| Integration \| Knowledge Management \| Knowledge Management Software \| Model Driven Architecture \| Operational Support Systems

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