Customer Case Study First Rate
sponsored by Cherwell
CASE STUDY:
This brief case study demonstrates how First rate Exchange aved time and resources with out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized members of the IT team.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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Customer Case Study Super Group
sponsored by Cherwell
CASE STUDY:
Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.
Posted: 25 Jan 2013 | Published: 24 Jan 2013
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CW Buyer's Guide: IPV6 Migration
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This Computer Weekly Buyer's guide takes you through the steps you need to take to migrate to IPv6 and explains the potential impact on your business.
Posted: 26 Jul 2012 | Published: 05 Feb 2012
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CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER:
This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identif y the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011
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CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER:
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 12 Aug 2010
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CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses
sponsored by ComputerWeekly.com
WHITE PAPER:
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.
Posted: 21 Oct 2011 | Published: 20 Sep 2010
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CW+: Quocirca report: Effective public sector citizen communication
sponsored by ComputerWeekly.com
WHITE PAPER:
The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change.
Posted: 21 Oct 2011 | Published: 12 Aug 2010
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CW+: Quocirca report: Valuable business connections – a review for SMEs
sponsored by ComputerWeekly.com
WHITE PAPER:
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost.
Posted: 21 Oct 2011 | Published: 25 Aug 2010
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Drive More Value from Your IT Assets
sponsored by ServiceNow
WHITE PAPER:
Access this resource to learn about a leading IT Asset Management solution that enables IT departments to consolidate legacy systems and automate asset lifecycles easily with a single system.
Posted: 20 Nov 2012 | Published: 20 Nov 2012
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Empowering People on the Move - The Delivery of tomorrow's Business Services
sponsored by Cherwell
WHITE PAPER:
This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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Enterprise Cloud Services video
sponsored by Hewlett-Packard Limited
VIDEOCAST:
Watch this brief videocast to discover the challenges you face when your IT system isn't performing at the level it should be, then learn how bridging the gap through cloud computing can help you get the most value out of your IT systems and gain a competitive edge.
Posted: 16 Aug 2012 | Premiered: Aug 16, 2012
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Ethernet vs. T1S for Internet Access
sponsored by Comcast
WHITE PAPER:
This whitepaper explains the differences between Ethernet dedicated internet access and T1 dedicated Ethernet access to help you understand which will be more flexible and cost-effective within your enterprise.
Posted: 01 Mar 2013 | Published: 31 Jan 2012
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Evaluation of managed print service suppilers
sponsored by ComputerWeekly.com
WHITE PAPER:
In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence.
Posted: 24 Oct 2011 | Published: 25 Jan 2011
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Control IT With Configuration Audit and Control
sponsored by Tripwire, Inc.
WHITE PAPER:
Learn how establishing a change policy that enforces all changes are auditable and authorized, and all unauthorized changes are investigated, can enable IT organizations to reach compliance, security, and availability goals
Posted: 01 Mar 2007 | Published: 01 Feb 2007
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Converged Networks
sponsored by Azzurri
WHITE PAPER:
Discover converged network solutions that can help your organization achieve the communications infrastructure you need, aligned to the strategy and objectives you set in place.
Posted: 21 Feb 2012 | Published: 21 Feb 2012
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Cool IT Equipment Efficiently to Lower Energy Use and Cut Costs
sponsored by Upsite Technologies, Inc.
WHITE PAPER:
To optimize your data center infrastructure, consider these four practical best practice steps that Upsite's engineers have devised for solving cooling inefficiencies through proper airflow management.
Posted: 14 Oct 2008 | Published: 09 Oct 2008
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Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected
sponsored by Polycom, Inc.
WHITE PAPER:
This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers.
Posted: 18 Oct 2011 | Published: 18 Oct 2011
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Delivering SOA Solutions: Service Lifecycle Management.
sponsored by IBM
WHITE PAPER:
With service-oriented architecture (SOA), once-siloed business functions, IT processes and data are exposed as services that can be reused--across departments, lines of business (LOBs) and even entire organizations.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER:
Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011
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Discovery Communications Continues Global Expansion with Help from Savvis Managed Services
sponsored by SAVVIS
WHITE PAPER:
Savvis delivers a complex, fully managed infrastructure for Discovery to support its real-time advertising deliverables, ad sales, scheduling, and programming for all its international operations. Savvis’ solution allows Discovery to take advantage of a broad portfolio of managed services.
Posted: 25 Jun 2010 | Published: 25 Jun 2010
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Dynamic Business Process Management for Communications Service Providers
sponsored by IBM
WHITE PAPER:
In today’s demanding environment, communications service providers across all lines of business are struggling to increase their business agility to remain competitive. This paper explores how companies are achieving agility by adopting dynamic business process management (BPM) with telecommunications industry standards. Read on to learn more.
Posted: 02 Aug 2010 | Published: 21 Apr 2010
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Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 06 Oct 2008 | Published: 03 Oct 2008
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Email Marketing Goes Social
sponsored by Silverpop Systems Inc.
WHITE PAPER:
Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: 26 Nov 2008 | Published: 26 Nov 2008
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Enterprise Backup and Recovery Considerations: How to Maintain Your Restore-Readiness
sponsored by Sirius Computer Solutions
WHITE PAPER:
IT systems are vulnerable to a variety of disruptions. This paper will focus on common processes and procedures that should be part of any effective enterprise backup/restore system.
Posted: 08 Jul 2009 | Published: 26 Jun 2009
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Enterprise Portal Rationalization: Using a Service-Oriented Architecture to Stop Web Asset Sprawl
sponsored by Oracle Corporation
WHITE PAPER:
This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl.
Posted: 03 Apr 2009 | Published: 01 Mar 2009
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