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Automatic Number Identification Systems

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ALSO CALLED: ANI
DEFINITION: ANI (Automatic Number Identification) is a service that provides the receiver of a telephone call with the number of the calling phone. The method of providing this information is determined by the service provider (such as AT&T, MCI, Sprint, and so forth). The service is often provided by sending the digital tone multi frequency (DTMF) tones along with the call. Home users of ANI can screen  … 
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Automatic Number Identification Systems Reports
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Cisco Telepresence Zones
sponsored by Global Knowledge
WHITE PAPER: The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion.
Posted: 01 Apr 2013 | Published: 01 Apr 2013

Global Knowledge

Conquering the sys-admin challenge
sponsored by ComputerWeekly.com
ANALYST REPORT: This report from Quocirca presents new data on how well organisations are able to automate their sys-admin procedures, manage the use of privilege and satisfy the requirements of auditors.
Posted: 29 Oct 2012 | Published: 29 Oct 2012

ComputerWeekly.com

Customer Case Study First Rate
sponsored by Cherwell
CASE STUDY: This brief case study demonstrates how First rate Exchange aved time and resources with out-of-the-box configuration of key ITIL processes made for a quick and easy implementation, enabling easy development of new functionality by all authorized members of the IT team.
Posted: 24 Jan 2013 | Published: 24 Jan 2013

Cherwell

Customer Case Study Super Group
sponsored by Cherwell
CASE STUDY: Frustrated with their current IT service desk, Super Group, a broad-based supply chain management business, was on the lookout for a system that provided ITIL out-of-the-box, could be adopted and modified to meet changing business needs, and was cost effective and efficient. Read this case study to find out where they turned.
Posted: 25 Jan 2013 | Published: 24 Jan 2013

Cherwell

CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER: This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identif y the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011

ComputerWeekly.com

CW+: Quocirca report: Communications technology – be prepared to be flexible
sponsored by ComputerWeekly.com
WHITE PAPER: Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems.
Posted: 21 Oct 2011 | Published: 12 Aug 2010

ComputerWeekly.com

CX-E - The Industry's Most Interoperable UC Solution
sponsored by AVST
WHITE PAPER: Uncover details about the industry's most interoperable, private cloud unified communications (UC) platform that can help you solve your most critical UC business challenges with solutions for mobile, voice, business processes, and interoperability.
Posted: 04 Apr 2013 | Published: 31 Aug 2012

AVST

Case Study: Unified Communications and Indiana University Medical Group
sponsored by CDW Corporation
CASE STUDY: When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
Posted: 08 Sep 2009 | Published: 01 Sep 2009

CDW Corporation

Case Study: Voorhees College
sponsored by NEC Corporation
CASE STUDY: Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.
Posted: 01 Oct 2009 | Published: 25 Aug 2009

NEC Corporation

Cash In On Your Old PBX System
sponsored by Cisco Systems, Inc.
PRODUCT OVERVIEW: Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications.
Posted: 04 May 2010 | Published: 04 May 2010

Cisco Systems, Inc.

CDW Services: Unified Communications
sponsored by CDW Corporation
WHITE PAPER: Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: 08 Feb 2010 | Published: 22 Jan 2009

CDW Corporation

Cisco Intercompany Media Engine for Dummies Section 1: SIP Alone Doesn't Cut It
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TECHNICAL ARTICLE: To help address the many questions about the Cisco Intercompany Media Engine, Wade Hamblin and Hakim Mehmood from the product team will post a "for Dummies" blog every 2 weeks to explain the basics and help you understand what it is, how it works, and why you should care.
Posted: 18 Mar 2010 | Published: 04 Dec 2009

Cisco Systems, Inc.

Cloud rEvolution: A Workbook for Cloud Computing in the Enterprise
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WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.
Posted: 17 Nov 2010 | Published: 17 Nov 2011

CSC

Cloud-Based Services Accelerate Public Sector Adoption of Video Collaboration
sponsored by Polycom, Inc.
WHITE PAPER: The cloud is growing as a choice for government at all levels and globally. Why? Two big reasons: budget cuts and a need to streamline operations to provide more innovative, efficient services to a demanding, increasingly tech-savvy public.
Posted: 06 Sep 2012 | Published: 06 Sep 2012

Polycom, Inc.

Communication and collaboration in 2020: Inside UC’s faster future
sponsored by Sprint
EGUIDE: Uncover what unified communications and collaboration (UCC) are bound to look like by the year 2020 and learn what advances will truly reform your workplace’s UCC capabilities.
Posted: 21 May 2012 | Published: 21 May 2012

Sprint

Comparing Servers for Oracle Database 11g Upgrades
sponsored by HP & Intel®
EBOOK: In this e-book, readers can View a technical comparison of four servers capable of running Oracle 11g and determine Which edition of Oracle 11g best fits their needs. Additionally, expert advice is given on in-place upgrade vs. a migration upgrade.
Posted: 21 May 2010 | Published: 21 May 2010

HP & Intel®

Computer Weekly - 1 May 2012: The technology behind the England football team
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.
Posted: 30 Apr 2012 | Published: 01 May 2012

ComputerWeekly.com

Control IT With Configuration Audit and Control
sponsored by Tripwire, Inc.
WHITE PAPER: Learn how establishing a change policy that enforces all changes are auditable and authorized, and all unauthorized changes are investigated, can enable IT organizations to reach compliance, security, and availability goals
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Tripwire, Inc.

Converged Communications: People and Applications in Synch
sponsored by Dell, Inc.
WHITE PAPER: A unified communications platform can provide collaboration tools necessary for a company to gain a competitive edge by increasing employee productivity and improving work flows and processes. Learn about an approach that can help simplify the process of transitioning to a unified communications platform.
Posted: 23 May 2011 | Published: 23 May 2011

Dell, Inc.

Cool IT Equipment Efficiently to Lower Energy Use and Cut Costs
sponsored by Upsite Technologies, Inc.
WHITE PAPER: To optimize your data center infrastructure, consider these four practical best practice steps that Upsite's engineers have devised for solving cooling inefficiencies through proper airflow management.
Posted: 14 Oct 2008 | Published: 09 Oct 2008

Upsite Technologies, Inc.

Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected
sponsored by Polycom, Inc.
WHITE PAPER: This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers.
Posted: 18 Oct 2011 | Published: 18 Oct 2011

Polycom, Inc.

Delivering SOA Solutions: Service Lifecycle Management.
sponsored by IBM
WHITE PAPER: With service-oriented architecture (SOA), once-siloed business functions, IT processes and data are exposed as services that can be reused--across departments, lines of business (LOBs) and even entire organizations.
Posted: 20 Aug 2008 | Published: 20 Aug 2008

IBM

Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011

IBM

Discovery Communications Continues Global Expansion with Help from Savvis Managed Services
sponsored by SAVVIS
WHITE PAPER: Savvis delivers a complex, fully managed infrastructure for Discovery to support its real-time advertising deliverables, ad sales, scheduling, and programming for all its international operations. Savvis’ solution allows Discovery to take advantage of a broad portfolio of managed services.
Posted: 25 Jun 2010 | Published: 25 Jun 2010

SAVVIS

Document Solutions IP Faxing versus Conventional Faxing: A Critical Analysis
sponsored by Premiere Global Services
WHITE PAPER: This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: 10 Oct 2008 | Published: 10 Oct 2008

Premiere Global Services
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AUTOMATIC NUMBER IDENTIFICATION SYSTEMS DEFINITION (continued): …  callers. ANI is commonly used by emergency center dispatchers to save the caller having to report the information and, when necessary, to help locate callers. A telephone company's 9-1-1 service to a public safety point usually includes the ANI feature.In a call center, ANI displays the number of the calling party to the call center agent in real time. Among other things, the call center can use the information to forward calls to different people for different geographic areas. ANI was originally developed by AT&T for internal long-distance billing purposes. ANI is not related to newer … 
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