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Automatic Number Identification Systems

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DEFINITION: ANI (Automatic Number Identification) is a service that provides the receiver of a telephone call with the number of the calling phone. The method of providing this information is determined by the service provider (such as AT&T, MCI, Sprint, and so forth). The service is often provided by sending the digital tone multi frequency (DTMF) tones along with the call. Home users of ANI can screen  … 
Definition continues below.
Automatic Number Identification Systems Reports
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EGUIDE: In this expert guide, Zeus Kerravala explains five main advantages of UCaaS solutions over on-premises deployments and Tom Nolle explains exactly how to calculate the ROI of UC strategies. Read more to learn how your company can quantify the advantages of switching to a UCaaS approach.
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An Overview of the Enterprise Service Desk Vendor Landscape
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WHITE PAPER: This report is intended for CIOs seeking to select a solution for enterprise service desk, and designed for enterprises in which service desk use cases may include seamless movement between on-demand and on-premise. Access this research to reevaluate and help your organization understand what's new in the enterprise service desk market.
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An Upgrade Path to Enterprise Unified Communications
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WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
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WHITE PAPER: This white paper examines a cloud-based UC platform that will ensure you modernize your communications to enhance your collaborative business practices. Access it now to build a consistent experience with optimized UC.
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ASG Perfman 2020 Overview: IT Capacity Planning for Today and in the Future
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WHITE PAPER: Read the following solution overview to uncover an IT capacity planning and management system that can boost IT service levels, lower costs, and provide insights that allow data center professionals to make better decisions.
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Avaya Aura Communication Manager COR/FRL/AAR Simplified
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WHITE PAPER: This white paper provides a useful list of Avaya Site Administration commands that will allow you to control what kind of calls employees are authorized to make and ensure least cost routing of outbound calls to keep phone bills down.
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Global Knowledge

Back to the Future: The Hybrid Organisation: People
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WHITE PAPER: This ‘thought paper’ draws a parallel between young people in the 1960s and 1970s, the group that became known as the baby boomer generation and young people of today, often termed Generation Y or Digital Natives.
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Best Practices for the Next-Generation Data Centre
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WHITE PAPER: This white paper discusses some of the best practices organizations can adopt to ensure that their journey to the next-generation data center remains on track.
Posted: 01 Sep 2015 | Published: 01 Sep 2015

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Bolstering Network Security in a BYOD World
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WHITE PAPER: This white paper discusses how you can stop the threats introduced by BYOD trends by implementing comprehensively visibility into all network traffic.
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EGUIDE: In this expert e-guide, hear from Emma Snider who shares tips on how to choose your next HR IT system. Also, Beth Stackpole discusses the growing popularity of talent analytics as a means of improving HR decision-making.
Posted: 30 Sep 2015 | Published: 30 Sep 2015


Agile IT Helps Customers Choose Aviva Health
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CASE STUDY: Aviva Health found itself hampered by an ageing and inflexible IT environment and a complex set of highly manual processes. In partnership with IBM, Aviva UK Health designed and built an agile, dynamic solution which is now being rolled out to other areas of the business. Access this case study now for a detailed look at this transition.
Posted: 06 Dec 2010 | Published: 06 Dec 2010


Allied Solutions Moves IP Telephony System to CDW Data Center
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CASE STUDY: As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
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AmeriMerchant Video
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VIDEOCAST: This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.
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Avaya Fabric Connect Makes Multicast Simple (Really)
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Avaya Video Collaboration Solution for IP Office
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WHITE PAPER: In the age of the globally-dispersed business, IT and organizational leaders are searching for ways to improve collaboration. This data sheet introduces a video collaboration solution that can make meetings more productive, efficient, and meaningful for organizations of all sizes.
Posted: 14 Jun 2013 | Published: 14 Jun 2013


Benefits of Unified Messaging in Exchange Server 2007
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Posted: 10 Dec 2008 | Published: 10 Dec 2008

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WHITE PAPER: The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP.
Posted: 28 Apr 2008 | Published: 01 Apr 2008

CA Technologies.

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WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.
Posted: 09 Apr 2013 | Published: 02 Oct 2012


Beyond Job Scheduling:The Road To Enterprise Process Automation
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WHITE PAPER: This white paper demonstrates the ever-increasing value of enterprise process automation and outlines a set of requirements for truly achieving it.
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BI for Small and Mid-sized Businesses
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WHITE PAPER: This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.
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WHITE PAPER: To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs.
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Blackberry Enterprise Server v4.1 Service Pack 6
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WEBCAST: The BlackBerry Enterprise Solution provides push-based access to email; calendar, contacts, tasks and notes; instant messaging; web-based applications and services and enterprise applications.
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WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013


Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

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AUTOMATIC NUMBER IDENTIFICATION SYSTEMS DEFINITION (continued): …  callers. ANI is commonly used by emergency center dispatchers to save the caller having to report the information and, when necessary, to help locate callers. A telephone company's 9-1-1 service to a public safety point usually includes the ANI feature.In a call center, ANI displays the number of the calling party to the call center agent in real time. Among other things, the call center can use the information to forward calls to different people for different geographic areas. ANI was originally developed by AT&T for internal long-distance billing purposes. ANI is not related to newer … 

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