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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Advantages of UC Modernization
sponsored by Avaya TSG
WHITE PAPER: Identify how you can lower the cost of ownership of your communications system while improving functionality. Included is a focus on promoting mobility, security, and integration in rapidly expanding enterprises.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Avaya TSG

Evaluation: Video Collaboration Service
sponsored by Blue Jeans Network
WHITE PAPER: In this evaluation, Wainhouse Research tests one of the leading cloud-based video conferencing bridging services. Discover what analysts are saying about its strengths, weaknesses, and more.
Posted: 06 Jul 2016 | Published: 27 Feb 2015

Blue Jeans Network

Ansible Tower in the Software Development Lifecycle
sponsored by Red Hat
WHITE PAPER: Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

Red Hat

10 Ways to Reduce TCO with Converged Infrastructure Unified Management
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Explore the top 10 methods for leveraging unified management platforms within converged infrastructures to lower TCO. Boost the agility of the IT department by reading this expert white paper, and learn how to accelerate app deployments and automate operations by unifying management of this infrastructure.
Posted: 05 Jul 2016 | Published: 05 Jul 2016

Dell, Inc. and Intel®

ServiceNow ServiceWatch Economic Impact Study
sponsored by ServiceNow
CASE STUDY: This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow
 
 
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