The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations, increasing employee satisfaction and producutivity.
This white paper will give you an understanding of how predictive service operations can help your business to anticipate infrastructure and application demands—and resolve IT problems—before they occur.
Access this white paper to learn all about the Skype for Business platform, the challenges it brings in network maintenance and operations, and the types of capabilities IT departments need to ensure the network meets user expectations for full productivity benefits.
Discover how your organization can fully capture these diverse data sets in a powerful and flexible repository allowing for rapid advanced analysis insights discovery and actionable intelligence. Access this resource now to learn how machine learning can help your Telco company take control of your data to improve customer experience.
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