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Automatic Call Distributor Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: This research paper discusses how hundreds of organizations feel about multiple-sourced hybrid IT, how to predict upcoming service needs, and how to manage IT acquisition in a way that will optimize environments.
Posted: 01 Sep 2015 | Published: 30 Apr 2014


The Top 6 Services Every Small Business Should Outsource
sponsored by Avalara
WHITE PAPER: This white paper highlights the top 6 services that every business should be outsourcing, allowing you to refocus your priorities as a business owner or manager, and avoid wasting time. Read on to delve into the details of this advice.
Posted: 10 Aug 2015 | Published: 10 Aug 2015


Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015


A Practical Guide to Choosing the Right IT Systems
sponsored by Oracle & Intel
WHITE PAPER: In the following white paper, learn about the importance of choosing the right IT systems. Read on now and learn about the potential downfalls of choosing the inappropriate systems for your niche, where to turn for advice on the right systems, and more.
Posted: 22 Sep 2015 | Published: 22 Sep 2015

Oracle & Intel

ServiceNow Podcast: Has the Inbox Killed Productivity?
sponsored by ServiceNow
PODCAST: In the following podcast, learn about the various ways business can improve employee and management productivity by addressing manual processes like email and spreadsheets. Tune in now and get started on the right path to a more effective, productive, and cost effective business.
Posted: 23 Sep 2015 | Premiered: Sep 18, 2015

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