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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

IT Alerting To Reduce Mean Time to Resolution and Restore IT Services Faster
sponsored by EverBridge Inc.
WHITE PAPER: When you face a major IT problem do you know how you're going to keep your customers calm and your response team informed? In this white paper learn about a cloud-based platform that helps you do just that with the ability to reach out through multiple platforms, automated escalation of alerts, and more.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

EverBridge Inc.

Three Steps to Managing Skype for Business Call Quality
sponsored by Nectar Corp
EGUIDE: IT leaders implementing and operating Skype for Business are often concerned about how they can provide excellent call quality and voice performance. So, what can you do to ensure the best experience as you transition to Skype for Business? In this expert e-guide, learn the three key steps for call quality success with Skype for Business.
Posted: 21 Feb 2017 | Published: 17 Feb 2017

Nectar Corp

Cybersecurity and Overcoming the Intelligence Disconnect
sponsored by BAE Systems
RESEARCH CONTENT: Cybersecurity is now a business risk issue like any other. In this research report, discover how to unite the two different perspectives of the C-Suite and IT decision-makers, especially in regards to what threats they think are greatest, who's accountable for defense, how to use outsourcing, and more.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

BAE Systems

Enabling the New Connected Workspace
sponsored by RingCentral
WHITE PAPER: Cloud phone systems grew up with mobile networks, new internet-based communications tools, and cloud business apps, making them ideally suited to today's enterprises. Learn how a cloud communications system can benefit your enterprise in this white paper.
Posted: 21 Feb 2017 | Published: 30 Nov 2015

RingCentral

Business Agility Drives the Need for Workstream Communications and Collaboration
sponsored by RingCentral
WHITE PAPER: To empower your collaboration, workstream communications and collaboration (WCC) adoption must become a top priority. Learn how to deploy WCC tools and provide your business with essential communications and collaboration functionality.
Posted: 23 Feb 2017 | Published: 31 Aug 2015

RingCentral
 
 
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