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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Multifactor Authentication Security School
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT: In this virtual security classroom, Michael Cobb, a renowned security author with over 20 years of experience in the IT industry, surveys the latest authentication methods and technologies coming onto the market.
Posted: 16 Dec 2014 | Premiered: 15 Dec 2014

SearchSecurity.com

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

Why is Schneider Electric the Right Choice for Prefabricated Data Centers?
sponsored by Schneider Electric
VIDEO: So why is Schneider Electric the right choice for prefabricated data centers? This video examines the proven experience, broad offering of prefab modules, detailed designs, and industry-leading, integrated DCIM software that put Schneider Electric ahead when it comes to prefabricated data centers.
Posted: 30 Oct 2014 | Premiered: 13 Jan 2014

Schneider Electric

Cloud Computing & Mobile Technologies: Giving Government an Extra Dimension
sponsored by OpenText
WHITE PAPER: View this white paper to examine the steps to implement and initiate to secure clod and mobile strategies. Discover how these leveraging these disruptive services can help to better serve citizens who desire on-demand service. Read on to learn how your government organization can benefit from new channels.
Posted: 18 Dec 2014 | Published: 26 Nov 2013

OpenText

Breakthrough efficiency gains through systems management innovation
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Find out how a server portfolio with embedded management capabilities can enable you to manage infrastructure hardware from mobile devices, as well as implement automated, policy-based operations.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

Dell, Inc. and Intel®

What Does the Future of the Workplace Look Like?
sponsored by Citrix Online Go To Meeting
WHITE PAPER: View this informative white paper to find out how employees can communicate and collaborate effectively, especially with the amount of resources within reach.
Posted: 06 Jan 2015 | Published: 31 Dec 2014

Citrix Online Go To Meeting
 
 
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