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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

How the Top Nine Private Cloud Software Suites Stack Up
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: In this report, you'll assess the state of the private cloud market and identify the top nine private cloud software providers and how they stack up against each other. Download now to explore how private cloud computing has evolved over the years and discover the top trends in the market today.
Posted: 18 Jan 2017 | Published: 19 Jan 2016

Hewlett Packard Enterprise

Pay Only For What You Use With This Consumption-Based It Infrastructure Package
sponsored by Hewlett-Packard Enterprise
RESOURCE: In this infographic discover a service which offers a consumption-based IT payment that aligns cash flow to actual capacity usage, so you don't need to worry about over or under purchasing the breadth of your IT infrastructure.
Posted: 20 Jan 2017 | Published: 20 Jan 2017

Hewlett-Packard Enterprise

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

Automated Deployment of Docker Hosts on Bare-metal Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Delve into this paper to discover how to deploy Docker hosts and execute containerized apps on bare-metal infrastructure. Designed for IT architects, admins, and DevOps developers, you'll receive a step-by-step walkthrough of the deployment process, best practices for configuration management, and more.
Posted: 17 Jan 2017 | Published: 31 Dec 2015

Hewlett Packard Enterprise
 
 
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