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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

CIOs: 3 IT Imperatives to Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: This resource presents key insights from a recent CIO leadership forum in which senior IT leaders shared strategies for IT innovation. Learn the 3 imperatives that these leaders used to transform their enterprise.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

ServiceNow

Key Use Cases for Intelligent IT Operations Management
sponsored by VMware, Inc.
WHITE PAPER: In this white paper, uncover the key use cases of intelligent IT operations management and see how it can help you manage a growing IT infrastructure in regards to storage, cloud infrastructures, power, cooling, and more.
Posted: 22 Mar 2016 | Published: 22 Mar 2016

VMware, Inc.

Curbing Colocation Costs: Your 5 Questions Answered on Data Center Outsourcing
sponsored by CenturyLink Business
EGUIDE: There are more IT outsourcing options than ever before, but with additional choices come more pitfalls to consider before making a colocation commitment. In this expert e-guide, Clive Longbottom, renowned ITC industry analyst, will walk you through a 10-point checklist to aid you in ranking potential colocation companies.
Posted: 11 Apr 2016 | Published: 06 Apr 2016

CenturyLink Business

CIO and IT leadership survey
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: IT budgets are increasing and IT leaders have more influence at board level as organisations invest in agile, innovative projects, according to this survey by IT management consultant Coeus Consulting.
Posted: 08 Apr 2016 | Published: 08 Apr 2016

ComputerWeekly.com

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group

Accelerated Big Data Adoption: Telecom Provider Case Study
sponsored by Hortonworks
CASE STUDY: Big data in fraud protection can be challenging for telecom providers and many other businesses. Discover how one provider was able to save over $1.4M by accelerating their fraud protection program on Hadoop.
Posted: 28 Mar 2016 | Published: 28 Mar 2016

Hortonworks
 
 
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