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Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

HP Service Manager and HP uCMDB Plug-in for VMware vRealize Orchestrator
sponsored by Avnet
WHITE PAPER: This resource examines explores a new way to bridge the gap between your VMware-based virtualization layer and IT Service Management by enabling enterprise operational process automation to improve process efficiency and reduce manual labor.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Avnet

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Revamp Your Communication Strategy To Help Improve Clinical Decisions
sponsored by Unify
VIDEO: This video explains how Birmingham Children's Hospital was able to deploy a communications system that could help streamline clinical decision processes.
Posted: 06 Mar 2015 | Premiered: 02 May 2014

Unify

Create brand evangelists with CNAM
sponsored by Flowroute
WHITE PAPER: Read this white paper now to discover how you can boost sales with something as easy as improving your caller ID presence.
Posted: 11 Mar 2015 | Published: 31 Dec 2014

Flowroute

Boost Workforce Mobility and Productivity with Unified Communications
sponsored by iCore Networks
WHITE PAPER: Read more to learn more about the UC vendor market and how you can determine which provider is the right fit for your company's specific needs.
Posted: 23 Mar 2015 | Published: 23 Mar 2015

iCore Networks
 
 
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