IT Systems  >   Communications Systems  >   Telecommunications Systems  >   Telephony Systems  >  

Automatic Call Distributor

RSS Feed    Add to Google    Add to My Yahoo!
Automatic Call Distributor Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

How to Land Bigger Customers with Reliable IT and Improved Mobility
sponsored by Intermedia.Net
CASE STUDY: In this webcast, you will learn how Longhorn Lockers upgraded their IT infrastructure for both PBX and hosted exchange with a new unified communications (UC) platform. Discover how to improve your customer service, sales, and internal communications with UC.
Posted: 06 Oct 2015 | Published: 06 Oct 2015


Forbes Blog: When Do Cloud Databases Make Sense?
sponsored by Oracle Corporation
RESOURCE: This blog considers cloud databases, and when they are the right fit for your needs. Read now to see what companies are turning to the cloud for their infrastructure, with consideration for competitive differentiation and rapid, responsive scalability.
Posted: 03 Nov 2015 | Published: 03 Nov 2015

Oracle Corporation

5 Strategies for Implementing Standardization Practices as Part of a Digital Workplace Transformation
sponsored by AVI-SPL
WHITE PAPER: This white paper explores common barriers that inhibit the implementation of standardization practices as well as 5 steps for overcoming these barriers. Read on to see how a standardization solution can improve your enterprise's productivity, collaboration, and innovation and enable a digital workspace with integrated tools and applications.
Posted: 02 Nov 2015 | Published: 02 Nov 2015


Architecting the Composable Enterprise
sponsored by MuleSoft
WHITE PAPER: This whitepaper dives into the world of composable IT, or the concept of modular, restructurable infrastructure. Access now to see how companies that leverage this mentality are keeping ahead of trends while remaining profitable, and what challenges they are facing.
Posted: 05 Nov 2015 | Published: 05 Nov 2015


Prognosis for Unified Communications
sponsored by IR
WHITE PAPER: Access this white paper to discover the benefits of enabling your conference calls with a voice support team, leading to fewer dropped calls and fast recovery.
Posted: 23 Oct 2015 | Published: 23 Oct 2015

Visit - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement