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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Winning security use cases in the Computer Weekly European 2014 Awards
sponsored by ComputerWeekly.com
CASE STUDY: Warwick Ashford presents five IT security case studies selected from the winners of Computer Weekly's European User Awards.
Posted: 17 Nov 2014 | Published: 17 Nov 2014

ComputerWeekly.com

Carrier Grade Reliability: What a Difference a '9' Makes!
sponsored by Wind River Systems, Inc.
WHITE PAPER: This white paper discusses the challenges that telecom service providers grapple with as they attempt to maintain service and network availability while continuing to refine their networks and introducing new network-based functions, such as network function virtualization.
Posted: 03 Oct 2014 | Published: 29 Sep 2014

Wind River Systems, Inc.

US Auto Dealership Saves $350,000 per Year with Session Border Controller Solution
sponsored by Sangoma Technologies
CASE STUDY: This exclusive case study takes an in-depth look at how one auto dealership was able to save $350,000 per year with a custom VoIP solution. Read on to learn more.
Posted: 07 Nov 2014 | Published: 07 Nov 2014

Sangoma Technologies

Fast IT: Sourcing Disruptive Innovation
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco recently announced new Unified Computing System innovations to address the need for business agility and orchestration. You can simplify your data centre with an integrated infrastructure that enables you to reallocate your IT budget towards innovative technologies to meet changing business goals.
Posted: 27 Nov 2014 | Published: 28 Nov 2014

Cisco Systems, Inc.

Thrive, Survive or Perish - How the New Style of IT Changes Service Delivery
sponsored by Hewlett-Packard Company
VIDEO: View this webcast to learn about the new style of IT and how you can provide improved service delivery. Discover a converged console solution that automates every day maintenance tasks to liberate your admins to pursue innovative and transformative projects.
Posted: 08 Dec 2014 | Premiered: 05 Nov 2014

Hewlett-Packard Company

Total Economic Impact SMARTnet Calculator
sponsored by Cisco Systems, Inc.
ASSESSMENT TOOL: This assessment tool shows you how you can save on your network spending by calculating your total economic impact.
Posted: 08 Jul 2014 | Published: 24 Jun 2014

Cisco Systems, Inc.
 
 
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