Automatic Call Distributor

WHITE PAPER: Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

Posted: 21 Dec 2011 | Published: 21 Dec 2011

CASE STUDY: Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.

Posted: 29 Apr 2009 | Published: 29 Apr 2009

WHITE PAPER: Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs.

Posted: 18 Sep 2009 | Published: 18 Sep 2009

WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Access this resource to find out how the University of Maryland Medical Center was able to migrate to a new PACS system that enabled improvements in areas such as collaboration, availability and business intelligence.

Posted: 15 Nov 2011 | Published: 15 Nov 2011

WHITE PAPER: So you’re an XP shop and your organization skipped Vista, but is considering taking the plunge to the latest revision of the Longhorn platform: Windows 7. Here are ten things that you should probably know as you get familiar with this new Windows client.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

CASE STUDY: Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: The market for email archiving is growing fast due to a real need for control risk and increased productivity in organizations. Access this Bloor Research paper to explore the email archiving systems and services available. Discover the strengths and weaknesses of major players in the market today.

Posted: 04 Oct 2011 | Published: 04 Oct 2011