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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

5 Ways UC Makes IT a Hero
sponsored by XO Communications
WHITE PAPER: Before the arrival of unified communications (UC), IT departments didn't get much credit. Now, they are responsible for deploying the most productive, effective, and collaborative tool set ever seen in business communications. Read this white paper for five reasons that UC makes IT a hero.
Posted: 26 May 2015 | Published: 26 May 2015

XO Communications

IR Prognosis for UC Performance Management Recommended Solution of Choice
sponsored by IR
VIDEO: Access this short video to how one organization feels about their VoIP monitoring solution and all that it has done to improve their IP Telephony.
Posted: 02 Jun 2015 | Premiered: 02 Jun 2015

IR

How SIP for Enterprise Powers Unified Communications
sponsored by XO Communications
WHITE PAPER: Download and discover everything you need to know about session initiation protocol (SIP) trunking – your answer to an easier transition from distributed voice network to centralized, cost effective VoIP solution.
Posted: 28 May 2015 | Published: 26 Dec 2014

XO Communications

How To Advance Your Enterprise with Hybrid IT
sponsored by Red Hat
WHITE PAPER: This white paper shows you how take full advantage of hybrid IT and avoid any complications it may cause.
Posted: 08 May 2015 | Published: 08 May 2015

Red Hat

Seamless Mobile Engagement for Midsize Companies
sponsored by Avaya
WHITE PAPER: Access this white paper to learn how you can implement a comprehensive collaboration solution that delivers seamless experience for voice, video, and mobility.
Posted: 25 Jun 2015 | Published: 28 Nov 2014

Avaya

Best Practices for Evaluation, Pricing and Cost Savings of Telecommunications Management
sponsored by Calero Software
WHITE PAPER: Access this white paper for a complete buyer's guide to telecommunications management, including information about evaluating solutions, pricing and cost savings.
Posted: 08 Jun 2015 | Published: 08 Jan 2013

Calero Software
 
 
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