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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

The Essential Guide To Workplace Modernization Through Next-Generation Unified Communications
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this e-book, learn the opportunities and challenges of digital transformation, as well as the key UC technologies and deployment models that lead to successful initiatives.
Posted: 17 Feb 2017 | Published: 31 Jan 2017

Cisco Systems, Inc.

Building a Hybrid Cloud: Your Guide with Bluemix
sponsored by IBM
WHITE PAPER: Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

IBM

Hybrid Cloud Is About Choice
sponsored by IBM
WHITE PAPER: Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
Posted: 17 Feb 2017 | Published: 31 Dec 2016

IBM

Your Enterprise at the Speed of Innovation
sponsored by IBM
RESOURCE: Download this resource to discover a scale-out, scale-up Linux infrastructure that fosters open IT development and collaboration within the enterprise. Learn how to drive innovation that empowers you to simplify, accelerate, and make business decisions faster to drive rapid time to value.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

IBM

Comprehensive Cloud Security Enhancing enterprise security for UCaaS
sponsored by RingCentral
WHITE PAPER: To ensure your cloud communications are safe, it's in your best bet interest to choose a cloud communications provider that has designed its infrastructure, products, and network with security in mind. Learn how you can ensure you're picking a cloud communications provider that guarantees protection.
Posted: 22 Feb 2017 | Published: 29 Jul 2016

RingCentral
 
 
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