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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Fast IT: Accelerating Innovation in the IoE Era
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco offers you the tools to supercharge your IT department to give you a competitive edge. Integrated infrastructure, intercloud strategy, and application programmability are just three of the solutions towards a Fast IT department. Read on to learn how Cisco enables you to dominate the IoE economy.
Posted: 03 Nov 2014 | Published: 01 Jan 2014

Cisco Systems, Inc.

Thrive, Survive or Perish - Compute Economics in the New Style of IT
sponsored by HP & Intel® (Processeur Intel® Xeon®)
WEBCAST: View this in-depth webcast to learn about the "new style" of IT and how you can leverage your staff to overcome the workload and data analytics pressures and obstacles presented today.
Posted: 29 Dec 2014 | Premiered: Nov 24, 2014

HP & Intel® (Processeur Intel® Xeon®)

Boost User Insight and Productivity with HP In Context Analytics
sponsored by Hewlett-Packard Limited
VIDEO: This short video describes HP In Context Analytics, which applies enterprise-grade search and analytics functions to heighten information availability within IM conversations.
Posted: 28 Aug 2014 | Premiered: 28 Aug 2014

Hewlett-Packard Limited

When Cloud-Based UC Makes Sense
sponsored by Dimension Data
EGUIDE: This expert E-Guide highlights the evolution of cloud-based UC, the key advantages and what you can expect for the near future. Read on to learn more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Dimension Data

Data Center Projects - System Planning
sponsored by Schneider Electric
WHITE PAPER: In this paper, you'll learn the practical steps you can follow in order to cut costs by simplifying and shortening the planning process while improving the quality of your plan.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

Schneider Electric

Rethinking IT To Drive Business Value
sponsored by Hewlett-Packard Company
WHITE PAPER: Access this informative resource to discover how to align IT with the enterprise to accelerate time to service, redefine cost, and boost workload performance. Read on to discover how a converged infrastructure can optimize your organization's operational areas.
Posted: 04 Dec 2014 | Published: 01 Oct 2014

Hewlett-Packard Company
 
 
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