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SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Educast: Seamless Collaboration Leveraging WebRTC
sponsored by Oracle Corporation
WEBCAST: You have most likely heard of WebRTC, but are you certain of what it is or how it works? In this webcast, discover the values and benefits of mating WebRTC with your UCC strategy to enable seamless collaboration.
Posted: 29 Sep 2016 | Premiered: Mar 31, 2016

Oracle Corporation

Building a Better Office 365 is Easier Than You Think
sponsored by Box
WHITE PAPER: In the cloud, there's no place for silos. User-friendly, cloud-based platforms offer a single repository for all your content, so it's easy to organize, move and secure practically everything. This article discusses embracing and enhancing an Office 365 deployment with cloud based content management, collaboration, and security.
Posted: 29 Sep 2016 | Published: 29 Sep 2016


Understanding Unified Communications As A Service
sponsored by MASERGY
WHITE PAPER: Cloud-based unified communications (UC) takes full advantage of cloud technology, and it offers complete support for your mobile workers. This white paper is a complete buyer's guide to cloud-based UC. Access now to make sure your purchasing the right cloud-based UC for your enterprise.
Posted: 17 Oct 2016 | Published: 29 Jul 2016


Say Goodbye to Communication Complexities
sponsored by Microsoft
WHITE PAPER: This resource outlines common problems with unified communications tools and tool selection. Uncover tips and strategies for enabling collaboration, protecting sensitive information, and integrating communication channels.
Posted: 19 Oct 2016 | Published: 19 Oct 2016


Case Study: How Secrid Stays Connected to Sell Globally
sponsored by NetSuite
VIDEO: Watch this 2 minute case study to learn how Secrid, a secure wallet designer based in the Netherlands, uses a platform to sell their products around the world and coordinate with sales teams in an easy-to-navigate environment.
Posted: 17 Oct 2016 | Premiered: 16 Mar 2016

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