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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Supercharge Your Virtual Management
sponsored by Quest
PRODUCT LITERATURE: You are tasked with meeting aggressive app performance SLAs while reducing license costs and managing an increasingly complex virtual infrastructure. Access this white paper to learn how to protect your growing virtual environments automatically and recover in minutes with zero impact on your users, as if the outage never happened.
Posted: 21 Jul 2017 | Published: 21 Jul 2017

Quest

Baloise Bank SoBa Migrates Core Banking Application to Red Hat Enterprise Linux
sponsored by Red Hat
CASE STUDY: Learn from Baloise Bank SoBa's migration of its core banking app from a proprietary UNIX environment to Red Hat Enterprise Linux, how to reduce TCO with Linux. Read on to see how Baloise Bank SoBa completed batch processes up to four times faster, and take advantage of this open source platform to achieve much more in your organization.
Posted: 11 Jul 2017 | Published: 31 Dec 2016

Red Hat

Converged vs. Hyper-converged Infrastructure: The Bottom Line
sponsored by Pure Storage
EGUIDE: In this guide, contributors from SearchConvergedInfrastructure lay out the differences between converged and hyper-converged infrastructure storage. Read on to finally get the bottom line from our experts on the divergence between CI and HCI storage, with specific appliance examples.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

Building A Foundation for I.T. Modernization
sponsored by Red Hat
WHITE PAPER: In this solution brief, learn how by basing your IT transformation on a foundation of open-source Linux software, and a trustworthy hardware partner, you can ensure ambitious and far-reaching benefits.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

Red Hat

Should Your Enterprise Deploy a Software-Defined Data Center?
sponsored by Lenovo and Intel
ANALYST REPORT: Is a software-defined data center suitable for your enterprise? In this report, two IT analysts will help you answer this very question, outlining implementation recommendations. Read on to also learn which projects gain the most value from an SDDC, 5 pillars of the SDDC business case, and more.
Posted: 21 Jul 2017 | Published: 27 Apr 2017

Lenovo and Intel
 
 
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