Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Watch this informative webcast to hear executives from 8x8 reflect on their culture of innovation and discuss why it matters to customers and to the cloud communications industry. You'll find out how their patents and technologies have changed the business communications market.
Looking for ways to cook up success with online media? This white paper highlights how to satisfy user experiences by delivering reliable content with reduced network congestion, and more.
This case study highlights how Nottinghamshire Health Informatics Service improved their flexibility and performance by updating their VDI infrastructure with Pivot3 vSTAC appliances. Access this white paper now to increase the efficiency of the IT department in your healthcare institution and maximum ROI for the IT infrastructure.
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