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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Transforming Roles in Healthcare Through Collaborative Digital Technologies
sponsored by Arkadin
WHITE PAPER: This informative white paper describes the ways in which the health care industry is evolving from the manual, analog process to which we are all accustomed to a more automated, digital future.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

Arkadin

The Manager’s Guide to Leading Teams Under Flexible Work Arrangements
sponsored by Citrix Online Go To Meeting
WHITE PAPER: This white paper offers managers insightful suggestions on how to implement flexwork programs within their teams, from helpful technologies to management tips.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

Citrix Online Go To Meeting

2013 Global Video Conferencing Technology Leadership Award
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive resource discusses how one industry leader is blazing a path for video collaboration technologies, providing the most efficient and effective platform for collaboration, communication and innovation.
Posted: 28 May 2014 | Published: 28 May 2014

Vidyo, Inc.

Webcast: Embracing Video Communication Technology
sponsored by Vidyo, Inc.
WEBCAST: This informative webcast examines the rise of pervasive video communications and discusses how your organization can embrace the technology and easily overcome the obstacles you will inevitably face.
Posted: 29 May 2014 | Premiered: May 29, 2014

Vidyo, Inc.

Making Business Communication More Productive: The Impact of Better Collaboration in the Mid-Market
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: This informative white paper explores how your organization can improve their collaboration and communication processes with the right solutions, providing helpful tips from companies that have successfully changed their own communications strategies.
Posted: 11 Jul 2014 | Published: 11 Jul 2014

Hewlett-Packard Limited and Intel ®
 
 
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