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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

DevOps Best Practices in Release and Deployment Management
sponsored by MicroFocus
WHITE PAPER: Explore DevOps best practices for transforming release and deployment management. Find out how to break down the walls between your IT and development teams, and uncover tips on how to optimize your use of automation, integrate your deployment/delivery toolchain, and more.
Posted: 16 Nov 2017 | Published: 16 Nov 2017

MicroFocus

CW Benelux November 2017
sponsored by ComputerWeekly.com
EZINE: The Netherlands is seen as a pioneering country which often takes different approaches to solving problems. It is a small country with limited resources and often finds itself using innovative methods to keep up.
Posted: 03 Nov 2017 | Published: 09 Nov 2017

ComputerWeekly.com

Modernizing IT Starts with Hyper-Converged
sponsored by Dell EMC and Intel®
WHITE PAPER: Go inside and learn how Dell EMC's VxRail Hyper-converged Appliance could be the right technology on which to base your virtual IT environment. Hear what real-world users had to say about this appliance's manageability, performance, reliability, and more.
Posted: 08 Nov 2017 | Published: 08 Nov 2017

Dell EMC and Intel®

Why Windows 10? Why Now? A Guide to Migrating Without Hassle
sponsored by Dell EMC
RESOURCE CENTER: Migrating to a new operating system can be a headache, but it doesn't have to be with the right strategy in place. PC lifecycle management tools eliminate much of the hassle especially when it comes to Windows 10 adoption. Read on to learn why now is the time to move to Windows 10 and see how to remove the hurdles faced by early adopters.
Posted: 14 Nov 2017 | Published: 14 Nov 2017

Dell EMC

Eight Tips for Mastering Migration
sponsored by Carbonite
EBOOK: The biggest current concern in cloud computing is no longer security; it's migration. Every organization is going to have to deal with cloud migration sooner or later. Use this e-book as a reference when you plan out your cloud migration roadmap to work around common migratory pains.
Posted: 14 Nov 2017 | Published: 14 Nov 2017

Carbonite
 
 
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