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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Increasing Employee Satisfaction with Modern Unified Communications
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn how a modern UC solution can provide benefits for both end users and departments like HR and operations, increasing employee satisfaction and producutivity.
Posted: 14 Jul 2015 | Published: 14 Jul 2015

Vodafone/Cisco

Seamless Mobile Engagement for Midsize Companies
sponsored by Avaya
WHITE PAPER: Access this white paper to learn how you can implement a comprehensive collaboration solution that delivers seamless experience for voice, video, and mobility.
Posted: 25 Jun 2015 | Published: 28 Nov 2014

Avaya

Deliver Better Services: A Journey to Predictive Service Operations
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper will give you an understanding of how predictive service operations can help your business to anticipate infrastructure and application demands—and resolve IT problems—before they occur.
Posted: 10 Jul 2015 | Published: 29 Nov 2013

Hewlett-Packard Company

The Importance of Proactive Network Management in Skype for Business
sponsored by Nectar Corp
WHITE PAPER: Access this white paper to learn all about the Skype for Business platform, the challenges it brings in network maintenance and operations, and the types of capabilities IT departments need to ensure the network meets user expectations for full productivity benefits.
Posted: 22 Jul 2015 | Published: 22 Jul 2015

Nectar Corp

Infographic: Windows vs RHEL TCO
sponsored by Red Hat
RESOURCE: The following infographic demonstrates the top 5 statistics why enterprises go with Linux when they need greater performance from their IT environment. Access now to learn more.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

Improve Customer Service & Satisfaction with Big Data and Machine Learning
sponsored by Hortonworks
RESOURCE: Discover how your organization can fully capture these diverse data sets in a powerful and flexible repository allowing for rapid advanced analysis insights discovery and actionable intelligence. Access this resource now to learn how machine learning can help your Telco company take control of your data to improve customer experience.
Posted: 11 Jun 2015 | Published: 31 Dec 2014

Hortonworks
 
 
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