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Automatic Call Distributor Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Empowering User Collaborative Experiences with Voice and Video
sponsored by Polycom, Inc.
WHITE PAPER: This white paper surveys a host of voice and video collaboration solutions that will enable highly intuitive, secure, and scalable personal and group collaboration. Continue reading to learn how to drive interoperability in your organization.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Polycom, Inc.

Considering Layered Security? 14 Questions to Ask
sponsored by VSS Monitoring
WHITE PAPER: Today's networks and data centers are a critical asset to organizations of every size. This white paper serves as a guideline when considering layered network security solutions, ensuring that your enterprise stays ahead of ever-advancing security and network threats. Click here to see your security questions answered.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

VSS Monitoring

5 Guidelines to Boost Productivity and Enable Unified Communications
sponsored by Polycom, Inc.
WHITE PAPER: In this white paper, you will learn 5 guidelines for enhancing UC&C in your business, including the use of unified messaging, Wi-Fi calling, and conference bridges. Read on to access these 5 tips for remote collaboration.
Posted: 19 Aug 2015 | Published: 19 Aug 2015

Polycom, Inc.

A New Approach to Staying Connected in the Changing Meeting Environment
sponsored by Polycom, Inc.
WHITE PAPER: This white paper serves as a guide for employing and enhancing video collaboration in your organization, and examines how you can create a fast paced, nimble, highly collaborative work environment.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

QlikView Advances Quality Improvement and Outcomes Reporting at Texas Children’s Hospital
sponsored by Qlik
CASE STUDY: Texas Children's Hospital is an internationally recognized, full-care pediatric hospital located in Houston.  This white paper reveals how Texas Children's Hospital was able to optimize its EMR system to be able to present useful information to employees across the organization.
Posted: 27 Aug 2015 | Published: 31 Dec 2014

Qlik
 
 
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