In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.
IT relies on availability as the measurement to confirm that everything is working as it should -- you want availability to be at "5 nines", or working 99.999 percent of the time. But is availability really the best indicator of IT success?
It's not uncommon for business to have scenario like this: all your performance metrics are giving you the green light, but your customers are still complaining about poor quality service. Unfortunately, simply measuring the performance of your IT systems and components isn't enough to ensure top-notch user experience.
Thirty-five percent of consumers say they would never use a mobile app again if it contained incorrect product data. This brief resource explores how the global standards body GS1 established the Global Data Synchronization Network (GDSN) as a means of combatting outdated, inconsistent product information.
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM.
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