Airlines

WHITE PAPER: For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.

Posted: 24 Oct 2011 | Published: 24 Oct 2011

CASE STUDY: Australia's QR Limited decided to move its SAP applications and databases from a mainframe and DB2 environment to the Microsoft® Application Platform, including Microsoft SQL Server® 2005 database software running on a geocluster supported by the Windows Server® 2003 Enterprise Edition operating system.

Posted: 28 Dec 2009 | Published: 28 Dec 2009

WHITE PAPER: This resource presents how IT solution providers can grow through a targeted approach to marketing and sales by focusing on specific industries or types of businesses.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: This paper shows how SuperLoader directly addresses the increased storage requirements and shrinking resources of smaller, distributed organizations, the need to centrally administer and simply manage distributed data, the security, data restoration.

Posted: 29 Jul 2004 | Published: 29 Jul 2004

WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.

Posted: 20 Nov 2005 | Premiered: 20 Nov 2005

CASE STUDY: Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand.

Posted: 09 Nov 2011 | Published: 09 Nov 2011

CASE STUDY: Read this paper to find out why the FAA's System Wide Information Management program selected four open source service-oriented architecture (SOA) components to combine with its other development and management tools to create an enterprise infrastructure that will be deployed between 2010 and 2015 to support NextGen satellite air traffic control.

Posted: 07 Dec 2011 | Published: 07 Dec 2011

WHITE PAPER: Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

EZINE: In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

Posted: 12 Dec 2011 | Published: 12 Dec 2011

EVENT: In this week's Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

EZINE: The IT in Europe virtual data centre e-zine covers the effects of virtualisation on data centres, including management headaches. Discover the challenges posed by an ever-increasing number of virtual resources and access three case studies from the Best of VMworld Europe 2011 User Awards.

Posted: 08 Dec 2011 | Published: 08 Dec 2011

WHITE PAPER: In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.

Posted: 29 Sep 2011 | Published: 29 Sep 2011

WHITE PAPER: Read this white paper for an explanation of how business process management melds with complex event processing. The combination nets intelligent business processes that react to changing business conditions in real time, providing continuous visibility-in short, an instantly responsive enterprise.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

CASE STUDY: To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.

Posted: 04 Nov 2010 | Published: 04 Nov 2010

EGUIDE: Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: With the launch of vSphere 4, VMware introduces a new version of the hypervisor, ESX 4.0 and the management interface, vCenter. Some key benefits offered by this release are greater resource efficiency, management control and freedom of choice for virtual datacenter storage resources and connectivity options.

Posted: 10 Aug 2009 | Published: 10 Aug 2009

WHITE PAPER: A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

Posted: 28 Dec 2011 | Published: 28 Dec 2011

EGUIDE: This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.

Posted: 06 Feb 2012 | Published: 06 Feb 2012

EGUIDE: This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

DATA SHEET: The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more!

Posted: 13 Oct 2009 | Published: 13 Oct 2009

WHITE PAPER: This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

EBOOK: This e-book presents an overview of WCM technology trends and offers expert advice on choosing the right WCM tools for the job.

Posted: 09 Dec 2011 | Published: 09 Dec 2011

WHITE PAPER: Agility is the foundation of today’s instant-on enterprise. This resource explains how you can jump-start enterprise agility in five easy steps with a converged infrastructure. Discover the benefits of an instant-on infrastructure, as well as the features and advantages of a converged infrastructure solution.

Posted: 07 Nov 2011 | Published: 07 Nov 2011

WHITE PAPER: This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Posted: 13 Mar 2009 | Published: 13 Mar 2009

WHITE PAPER: This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Posted: 01 May 2009 | Published: 01 May 2009

WHITE PAPER: This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

Posted: 07 Feb 2012 | Published: 07 Feb 2012