Agents

WHITE PAPER: This paper discusses leadership development and the role of technology-based learning in leadership development programs.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

JOURNAL ARTICLE: This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WEBCAST: Find out how IBM Case Manager and IBM Content Analytics can help public sector organizations more effectively manage case files and how government workers can do more work in a shorter period of time.

Posted: 20 Mar 2012 | Premiered: 20 Mar 2012

WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more.

Posted: 30 Jan 2012 | Published: 30 Jan 2012

IT BRIEFING: Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WEBCAST: As virtualization becomes more widespread throughout data centers, the need to explore different backup solutions becomes more critical. View this webcast to learn how agentless backup can benefit your dynamic, virtualized data network.

Posted: 15 Feb 2012 | Premiered: 15 Feb 2012

WHITE PAPER: Check out this brief resource for George Crump's take on anti-agent sentiment and the agentless approach to backup solutions.

Posted: 10 May 2012 | Published: 10 May 2012

WHITE PAPER: Get Greg Shields' answers to agent-based vs. agentless VMware and Hyper-V backup questions in this white paper.

Posted: 25 May 2012 | Published: 25 May 2012

WHITE PAPER: Check out this white paper to keep up with the latest in virtual backup operations. Learn about the impact virtualization has on existing backup solutions, discover the potential of agentless backup, learn about an integrated virtual backup and data protection solution and more.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WHITE PAPER: What's the difference between agent and agentless backup for virtual environments? Learn how admins can simplify backup for mixed and virtual environments with agentless backup in this resource. Explore the pros and cons of both methods, and discover how admins can integrate the two techniques for the best of both worlds.

Posted: 15 Feb 2012 | Published: 15 Feb 2012

WHITE PAPER: This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

Posted: 16 Sep 2011 | Published: 16 Sep 2011

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

WHITE PAPER: This paper outlines the five fundamentals for a successful FCR program.

Posted: 25 Apr 2012 | Published: 25 Apr 2012

EGUIDE: Explore virtual backup best practices and get answers to frequently asked questions in this expert e-guide. Gain tips and strategies for optimizing your backup processes for virtualized environments to ensure comprehensive data protection and disaster recovery.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WHITE PAPER: This resource takes an in-depth look at a hybridized network monitoring solution that allows you to segment your own IT infrastructure while creating whatever boundaries you need to treat other business units as distinct entities.

Posted: 08 May 2012 | Published: 08 May 2012

WHITE PAPER: Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

Posted: 20 Mar 2012 | Published: 20 Mar 2012

SOFTWARE DOWNLOAD: In this simple yet comprehensive package proven in millions of installations worldwide, you'll get a total solution for data backup, system restoration and disaster recovery. Download now for a fully-functioning version Symantec Backup Exec 2012 Small Business Edition which includes most Backup Exec Agents and Options.

Posted: 18 Apr 2012 | Premiered: 18 Apr 2012

WHITE PAPER: The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.

Posted: 06 Nov 2009 | Published: 06 Nov 2009

EGUIDE: Companies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package.

Posted: 16 Mar 2011 | Published: 16 Mar 2011

WHITE PAPER: Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: Read this paper to learn how to enable a fast, scalable, fault-tolerant distributed foundation for data management that runs dynamically across the many-machine, many-core, memory-based computing topologies that today's organizations are assembling from existing IT resources and pay-as-you-go clouds.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

WHITE PAPER: This essential resource explores how a unified cloud management platform can help you monitor, optimize and streamline IT operations to accelerate service delivery and maximize resource utilization.

Posted: 08 May 2012 | Published: 08 May 2012