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Address Book Software Reports
Vendor Comparison: Web Content Management
sponsored by IBM
RESEARCH CONTENT: This Gartner vendor analysis explores the trends in the web content management market today, breaks down vendor strengths and cautions, and offers expert tips for WCM selection.
Posted: 14 Sep 2015 | Published: 09 Oct 2014


Do-It-Yourself E-Discovery: How to Avoid the Top 5 Pitfalls
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper explores the top 5 pitfalls of do-it-yourself e-discovery and offers expert tips on how to avoid them.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

Hewlett-Packard Company

Mobile File Management Case Study: The Government of Basel-Stadt, Switzerland
sponsored by Acronis
WHITE PAPER: In this white paper, you'll learn how the government of Basel-Stadt, Switzerland implemented a successful mobile file management solution to enable a productive mobile workforce. Read on to discover how to give your employees access to critical files, while preventing security breaches and preserving version control.
Posted: 01 Jul 2015 | Published: 28 Nov 2014


The Secrets of Effective SharePoint Deployments
sponsored by SearchContentManagement
EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011


Your Planning Guide for Collaboration and Content in the Cloud
sponsored by Dropbox for Business
WHITE PAPER: In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Dispelling Myths & Revealing Truths about Email Management with SharePoint
sponsored by Colligo Networks Inc.
WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
Posted: 18 May 2011 | Published: 18 May 2011

Colligo Networks Inc.

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Avon Products: Avon gets a Training Program Makeover With SpringCM
sponsored by SpringCM
CASE STUDY: Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements.
Posted: 18 Mar 2011 | Published: 18 Mar 2011


Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008

Inova Solutions
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