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Customer Testimonial: Lee Hasson of Open English
sponsored by Five9
VIDEO: Discover how your organization can gain the same benefits as Open English in your contact center management system by watching this short video.
Posted: 01 Jun 2015 | Premiered: 18 Dec 2014

Five9

2014's Planning Guide for Collaboration and Content - Does It Still Work Today?
sponsored by Dropbox for Business
WHITE PAPER: Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

The secrets of effective SharePoint deployments
sponsored by SearchContentManagement
EBOOK: An eBook to effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011

SearchContentManagement

Customer Testimonial: Chittaranjan Desai of Siemens
sponsored by Five9
VIDEO: Learn how the Siemens Shared Services division moved from an on-premise solution to an alternative to save cost, increase flexibility, and more effectively support over 60,000 employees.
Posted: 01 Jun 2015 | Premiered: 22 Dec 2014

Five9

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Dispelling Myths & Revealing Truths about Email Management with SharePoint
sponsored by Colligo Networks Inc.
WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
Posted: 18 May 2011 | Published: 18 May 2011

Colligo Networks Inc.

Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008

Inova Solutions

Avon Products: Avon gets a Training Program Makeover With SpringCM
sponsored by SpringCM
CASE STUDY: Avon employs more than 5 million independent representatives - all of whom must receive in-depth, up-to-date training to ensure Avon’s continued success as the largest direct marketer on the planet. So when Avon sought to makeover its training program, it chose to go the SaaS route in order to implement it quickly with minimal support requirements.
Posted: 18 Mar 2011 | Published: 18 Mar 2011

SpringCM

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance
sponsored by Metalogix
WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Metalogix
 
 
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