Actionable Metrics

WHITE PAPER: In this whitepaper, you will learn about the different entry points for BPM, ways of ramping up process initiatives, organizational and cultural challenges that BPM practitioners face, and the critical success factors for BPM.

Posted: 06 Feb 2009 | Published: 06 Feb 2009

WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

Posted: 08 Dec 2011 | Published: 07 Dec 2011

WHITE PAPER: This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution.

Posted: 10 Mar 2009 | Published: 10 Mar 2009

WHITE PAPER: Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.

Posted: 04 Feb 2008 | Published: 01 Feb 2007

WEBCAST: Attend this fast-paced presentation and hear from Dan Rawsthorne, as he introduces Agile Release Planning, which is actually the development of a release strategy that must be implemented in an agile way.  Dan shows you how a Release Plan is generated, and then shows how the Release Plan is monitored and managed with metrics from sprint to sprint.

Posted: 10 May 2010 | Premiered: May 10, 2010

WHITE PAPER: Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.

Posted: 31 Oct 2011 | Published: 31 Oct 2011

WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.

Posted: 19 Jul 2011 | Published: 19 Jul 2011

VIDEO: CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.

Posted: 22 Nov 2011 | Premiered: 22 Nov 2011

WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Posted: 16 Jul 2010 | Published: 16 Jul 2010

CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.

Posted: 25 Feb 2008 | Published: 01 Jan 2006