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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Microsoft's introduction of New Videoconferencing Technology
sponsored by Logitech Inc.
WEBCAST: Watch this webcast to discover how a new videoconferencing technology delivers center of room control that dramatically simplifies the meeting joint control experiences, allowing users to make a call, join an existing meeting, see the roster of attendees, and change the layout to full screen video – all from one single, centrally located control.
Posted: 07 Jul 2017 | Premiered: May 24, 2016

Logitech Inc.

Making Video Communications Frictionless
sponsored by Zoom Video Communications
WHITE PAPER: When considering video webinar solutions, features like premium audio, easy set-up and registration, and an interactive experience probably top your list. Discover 18 key features of the Zoom Video Webinars now to learn whether it's the right fit for your business.
Posted: 05 Apr 2017 | Published: 31 Jan 2017

Zoom Video Communications

Create Your Classroom in the Cloud
sponsored by Zoom Video Communications
WHITE PAPER: Many educational institutions are starting to utilize cloud collaboration tools to empower learning and administration. In this short paper, learn about a cloud collaboration suite over 5,600 schools are using for virtual classrooms, online courses, TA hours and more.
Posted: 31 Mar 2017 | Published: 30 Dec 2016

Zoom Video Communications

Run Skype for Business as a Secure Virtual App
sponsored by Citrix
WHITE PAPER: Organizations of every size are adopting virtualized Skype for Business as the perfect solution to meet user expectations and security requirements. Learn more.
Posted: 17 Aug 2017 | Published: 17 Aug 2017

Citrix

Unified Communications with XenApp and XenDesktop
sponsored by Citrix
WHITE PAPER: Learn how to provide users with the Microsoft Skype for Business, Cisco Jabber, Avaya one-X Communicator or Vidyo performance they need today.
Posted: 10 May 2017 | Published: 15 Dec 2016

Citrix

Vendor Landscape: Video Conferencing
sponsored by Avaya
WHITE PAPER: This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
Posted: 12 Aug 2013 | Published: 12 Aug 2013

Avaya

Visual Collaboration's Changing and Critical Role in the Modern Enterprise
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines how your organization can continually increase the business value of video collaboration, from expanding your telepresence outside the boardroom to effective management tools for IT.
Posted: 15 Jul 2013 | Published: 15 Jul 2013

Cisco Systems, Inc.

Skype for Business: Preparing Your Organization for Deployment
sponsored by Dimension Data
EGUIDE: This expert e-guide explains what you need to know before diving into a Skype for Business deployment. Access now to learn how to prepare your infrastructure and organization by taking a hybrid approach to deployment that focuses on end-user training and adoption.
Posted: 02 Sep 2016 | Published: 01 Sep 2016

Dimension Data

Video-Ready - Campus Network
sponsored by Cisco Systems, Inc.
WHITE PAPER: Why should your network be "Video-Ready"? Video applications have enabled enterprises to significantly increase worker productivity, improve collaboration, reduce costs, and streamline and optimize business operations. This paper dicusses the factors that will accelerate adoption of video solutions over the next few years.
Posted: 22 May 2009 | Published: 01 May 2008

Cisco Systems, Inc.
 
 
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