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Transforming Roles in Healthcare Through Collaborative Digital Technologies
sponsored by Arkadin
WHITE PAPER: This informative white paper describes the ways in which the health care industry is evolving from the manual, analog process to which we are all accustomed to a more automated, digital future.
Posted: 25 Jul 2014 | Published: 25 Jul 2014

Arkadin

Vidyo Enabled Customer Service & Support
sponsored by Vidyo, Inc.
WHITE PAPER: This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

When Cloud-Based UC Makes Sense
sponsored by Windstream Communications
EGUIDE: In this expert e-guide, learn about the benefits of cloud-based UC and how this new strategy can enhance business collaboration.
Posted: 17 Mar 2014 | Published: 17 Mar 2014

Windstream Communications

Analyst's take: Business impact of Facebook in the workplace
sponsored by ComputerWeekly.com
WHITE PAPER: Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day.
Posted: 21 Oct 2011 | Published: 09 Feb 2011

ComputerWeekly.com

Get Ready for Unified Communications!
sponsored by Arkadin
WHITE PAPER: This informative guide explores a 5 step plan for smooth, effective implementation of your newly acquired unified communications platform.
Posted: 20 May 2014 | Published: 20 May 2014

Arkadin

Achieving ROI from Enterprise Communications: A Revolutionary Approach
sponsored by Thunderhead
WHITE PAPER: This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.
Posted: 08 Jul 2011 | Published: 08 Jul 2011

Thunderhead

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs
sponsored by Aspect
WHITE PAPER: Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Maximizing ROI with the Microsoft-Polycom Unified Communications Solution
sponsored by Polycom, Inc.
WHITE PAPER: This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
Posted: 11 Jul 2011 | Published: 10 Aug 2010

Polycom, Inc.

Lync Server 2010 Solution Architectures
sponsored by Dell, Inc.
WHITE PAPER: This Microsoft Lync Server 2010 solution architecture manual contains possible configurations that can be used to architect your Lync 2010 infrastructure. Samples can serve as a blueprint for organizations with similar requirements. Each organization’s requirements can differ greatly and include items not accounted for in these configurations.
Posted: 15 Jun 2011 | Published: 15 Jun 2011

Dell, Inc.

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM
 
 
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