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ACDSReports
 
Seven Blueprints for Contact Center Modernization
sponsored by Genesys
WHITE PAPER: Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center.
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Genesys

The Blueprint to Contact Center Modernization- Replacing Your ACD
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Four Steps Toward Virtualizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership.
Posted: 14 Mar 2014 | Published: 31 Jan 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

SIP contact centers: Key benefits and potential challenges
sponsored by NACR
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

NACR

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Unified Communications as a Service: Moving UC to the Cloud
sponsored by NextPlane
EGUIDE: This expert guide from SearchNetworking.com discusses the motivations behind using UCaaS along with what kinds of services are currently available and how they're being utilized.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

NextPlane

The Future of Finance Is Now: Part Three
sponsored by Workday
WEBCAST: In this 5-part video series, Mark Nittler, vice president of enterprise strategy at Workday, explains how legacy finance systems can't keep up with the needs of today's enterprise. You'll learn how the next generation of financial management focuses on speed, agility, cost, and insights—all delivered in the cloud.
Posted: 26 Mar 2014 | Premiered: Feb 19, 2014

Workday

When Cloud-Based UC Makes Sense
sponsored by Windstream Communications
EGUIDE: In this expert e-guide, learn about the benefits of cloud-based UC and how this new strategy can enhance business collaboration.
Posted: 17 Mar 2014 | Published: 17 Mar 2014

Windstream Communications
 
 
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