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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Improve Customer Service & Satisfaction with Big Data and Machine Learning
sponsored by Hortonworks
RESOURCE: Discover how your organization can fully capture these diverse data sets in a powerful and flexible repository allowing for rapid advanced analysis insights discovery and actionable intelligence. Access this resource now to learn how machine learning can help your Telco company take control of your data to improve customer experience.
Posted: 11 Jun 2015 | Published: 31 Dec 2014

Hortonworks

Major Regional Medical Center chooses Tintri for VDI
sponsored by Tintri
WEBCAST: This video features a major regional medical center that needed a VDI solution that could deliver more efficiency and IOPS. Watch now to find out how they improved performance and responsiveness, giving IT more time to spend on system improvements and new technology.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Tintri

5 Use Cases of Critical Communication in a Healthcare Network
sponsored by EverBridge Inc.
WHITE PAPER: This white paper explores the specific challenges faced by Renown Health to reveal 5 use cases for implementing critical communication solutions in a large healthcare network.
Posted: 26 Jun 2015 | Published: 26 Jun 2015

EverBridge Inc.

Closing the Mobility Cost Gaps with SIP Trunking Services
sponsored by XO Communications
EGUIDE: Access this expert guide and learn you can take advantage of SIP trunking to reduce the costs of your mobile unified communications efforts.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

XO Communications

Document Management Capabilities that Maximize Performance
sponsored by Actuate
WHITE PAPER: Organizations produce a high volume of credit card bills, bank statements, insurance policies, and other customer communications. To leverage this content, you'll need to convert documents from one format to another as required. Access this white paper to assess the traits of a rewarding document transformation system.
Posted: 04 May 2015 | Published: 04 May 2015

Actuate

Inside the capacity management process
sponsored by TeamQuest Corporation
EGUIDE: This e-guide pinpoints the economics of the capacity management process, how to interpret capacity management metrics, and the four resource bottlenecks to consider in the capacity management process.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

TeamQuest Corporation
 
 
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