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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Infographic: Health IT Networking Insights, Trends
sponsored by Avaya TSG
WHITE PAPER: How do new and emerging networking technologies affect health IT specifically? Access this infographic to learn how telemedicine, mobile, cloud computing, virtualization, and more, are being used in a healthcare setting to benefit patients, as well as medical professionals.
Posted: 30 Jun 2016 | Published: 31 May 2016

Avaya TSG

Unlock the Possibilities of HPE Synergy and Emerging Infrastructure Types
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This exclusive white paper introduces a new approach to IT architecture, the composable infrastructure. Inside, learn about the first, purpose-built platform for composable infrastructure, and examine the technology services that can help you succeed with this innovative approach to modern IT infrastructure.
Posted: 08 Jul 2016 | Published: 31 Dec 2015

Hewlett Packard Enterprise

The Gartner Top 10 Recommended IT Cost Optimization Ideas, 2016
sponsored by Gartner
ANALYST BRIEF: This exclusive analyst from Gartner provides techniques that are proven to consistently deliver year-over-year cost reduction, without costs returning back. Download now to review the top 10 recommendations including, creating shared-service organization for IT services, leveraging cloud services, and more.
Posted: 14 Jul 2016 | Published: 03 Feb 2016

Gartner

3 Buying Principles for Unified Communications Products
sponsored by Avaya CenturyLink
EGUIDE: Perfect your process of making UC purchasing decisions by distilling it into 3 core buying principles. By digging into these strategies you can learn what combination of deployment models will work best for your enterprise.
Posted: 18 Jul 2016 | Published: 13 Jul 2016

Avaya CenturyLink

Working Remotely Infographic
sponsored by ReadyTalk
RESOURCE: Learn the ways that both employees and companies benefit from a policy of remote working. Complete with statistics and visuals, access now to see how your enterprise can be more productive, attract more employees, grow employee engagement, and more.
Posted: 18 Jul 2016 | Published: 18 Jul 2016

ReadyTalk
 
 
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