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ACDS Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Cox Automotive Drives On-Time Delivery of IT Resources with Cloud Previsioning
sponsored by Red Hat
CASE STUDY: Discover how to deliver self-service access to, and drive the rapid delivery of, IT resources by adopting IaaS to manage all enterprise cloud infrastructures. Read on to merge multiple data sources with one cloud management platform that will also speed innovation and simplify IT provisioning.
Posted: 12 Oct 2016 | Published: 31 Dec 2015

Red Hat

Infrastructure Automation - Cognizant Infrastructure Services
sponsored by Cognizant Technology Solutions
VIDEO: In this concise two minute video, you will learn about how a service provider helped this company transform their IT operations through a four phase approach in order to better support their current business model, as well as enable a new level of business performance and innovation.
Posted: 12 Oct 2016 | Premiered: 28 Jan 2016

Cognizant Technology Solutions

The State of The Unified Communications Industry in 2016
sponsored by Vyopta
WHITE PAPER: What is it really like to be professional in the UC industry? This whitepaper highlights survey results from 450+ UC professionals to help answer the top 14 pressing questions on unified communications.
Posted: 14 Oct 2016 | Published: 14 Oct 2016


Educast: Seamless Collaboration Leveraging WebRTC
sponsored by Oracle Corporation
WEBCAST: You have most likely heard of WebRTC, but are you certain of what it is or how it works? In this webcast, discover the values and benefits of mating WebRTC with your UCC strategy to enable seamless collaboration.
Posted: 29 Sep 2016 | Premiered: Mar 31, 2016

Oracle Corporation

CW Middle East Oct to Dec 2016
sponsored by
EZINE: In this quarter's CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world.
Posted: 17 Oct 2016 | Published: 20 Oct 2016
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