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ACDS Reports
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

An Upgrade Path to Enterprise Unified Communications
sponsored by ThinkingPhones
WHITE PAPER: Read this brief white paper to discover how nterprises are taking advantage of the benefits of cloud unified communications without losing the quality of their old systems.
Posted: 17 Mar 2015 | Published: 01 Jan 2015

ThinkingPhones

SIP Trunking: Mass Connection for the Uber Connected Future
sponsored by Flowroute
WEBCAST: This webcast teaches you the benefits of SIP trunking and helps you decide if SIP trunking is the next step to improving your communications.
Posted: 11 Mar 2015 | Premiered: Aug 27, 2014

Flowroute

Gartner's Magic Quadrant for IT Risk Management 2015
sponsored by Modulo
WHITE PAPER: This white paper examines the strengths and weaknesses of several ITRM platforms and provides insight into the market. View now to uncover the need to know facts about ITRM and how to choose the platform right for your organization.
Posted: 06 Apr 2015 | Published: 10 Mar 2015

Modulo

Three Ways to Achieve Fast and Affordable IT in an Always-On World
sponsored by VMware
ESSENTIAL GUIDE: This guide outlines three key ways to achieve fast and affordable IT services while still maintaining control of your data center budget. Discover a virtualization platform that delivers all three of these essential capabilities for meeting your business SLAs while containing costs.
Posted: 26 Mar 2015 | Published: 31 Dec 2014

VMware

Building a Business Case for a Semantic Interoperability Platform
sponsored by Compressus
WHITE PAPER: Read this white paper to learn how data sharing through effective interoperability software can bridge multiple IT systems and share information in concise, actionable formats.
Posted: 09 Apr 2015 | Published: 09 Apr 2015

Compressus
 
 
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