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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

DBS Bank Partners with Pivotal Cloud Foundry to Accelerate Innovation for Customers
sponsored by Dell EMC and Intel®
RESOURCE: Discover how DBS Bank progressed from traditional legacy systems to run cloud-native applications on a platform that improved its IT operations from the front office to back-end processes. Read on to learn how to deliver services to customers exponentially faster and update apps to evolve with user needs, with built-in automation.
Posted: 07 Jun 2017 | Published: 31 Aug 2016

Dell EMC and Intel®

How to Build (and Scale) with Microservices
sponsored by AppDynamics
EBOOK: Read this e-book to gain an in-depth look on the essentials of microservices, encapsulated in four short chapters, which include, how microservices differ from service-oriented architecture, obstacles in visibility and monitoring after migration, and more.
Posted: 21 Jul 2017 | Published: 21 Jul 2017

AppDynamics

The Masiello Group is Propelling Growth & Connectivity with UCaaS
sponsored by Windstream Communications
CASE STUDY: Find out how The Masiello Group was able to leverage UCaaS to improve communication with their agents, and most importantly, with their customers.
Posted: 12 Jun 2017 | Published: 29 May 2015

Windstream Communications

Digital Journey with DevOps
sponsored by Atos
VIDEO: IT will play an increasingly ambitious role in the years to come. As we push forward with digital transformation, DevOps will step into the spotlight. This webcast highlights the importance of DevOps practices and the role this new way of computing will improve the customer journey.
Posted: 21 Jun 2017 | Premiered: 23 Nov 2016

Atos

Are Cloud Managed Services The Right Financial Choice for Your Business? Talk to Your CFO
sponsored by IBM
ANALYST REPORT: CIOs and CFOs are coming together to better understand how their cloud managed services decisions impact their business' bottom lines, rather than just the IT department's budget. Access this analyst report to see what each perspective brings to the table and how they empower each other in the decision-making process.
Posted: 26 Jun 2017 | Published: 26 Jun 2017

IBM
 
 
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