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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

8 Simple Steps to Bring Shadow IT into the Light
sponsored by Rackspace
WHITE PAPER: This in-depth white paper outlines the 8 essential steps for IT professionals to drag Shadow IT into the light and regain control of their organization.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Rackspace

Thrive, Survive or Perish - How the New Stlye of IT Changes Business Performance
sponsored by HP & Intel® (Processeur Intel® Xeon®)
VIDEO: Tune in to this informative and detailed webcast to learn hoq an infrastructure optimizing solution lowers cost while reducing time to deliver service to the organization. Watch now to learn how to enable IT to become a change agent and to be a factor in increased ROI.
Posted: 30 Dec 2014 | Premiered: 14 Nov 2014

HP & Intel® (Processeur Intel® Xeon®)

How Data Centre Infrastructure Management Software Improves Planning and Cuts Operational Costs
sponsored by Schneider Electric
WHITE PAPER: Access this white paper to examine a series of examples of how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Posted: 23 Dec 2014 | Published: 23 Dec 2014

Schneider Electric

Optimize App Development and Testing with Off-Premises Environments
sponsored by Rackspace
WHITE PAPER: This helpful white paper examines a new managed virtualization service that can extend your development and testing environment to more efficient outsourced infrastructures without sacrificing IT control.
Posted: 03 Sep 2014 | Published: 18 Jul 2014

Rackspace

The Service Innovation Mandate in Telecommunications
sponsored by CA Technologies.
WHITE PAPER: This paper provides an overview of the key strategies telecommunications companies can pursue in order to most fully capitalize on the opportunities afforded by APIs. Read on to learn more.
Posted: 11 Nov 2014 | Published: 31 Oct 2014

CA Technologies.

Putting People Back at the Center by Putting Their Offices at Their Fingertips
sponsored by IBM
TRANSCRIPT: This resource explores how mobile and social and mobile ideas can work together—allowing people to collaborate, engage, contribute and create regardless of their location.
Posted: 20 Jan 2015 | Published: 20 Jan 2015

IBM
 
 
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