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ACDS Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013


Transform Your B2B Community with Faster, Simpler Onboarding, Management and Collaboration
sponsored by IBM
WHITE PAPER: In this white paper discover how you can transform your B2B community with faster, simpler onboarding, management and collaboration. Read on to learn how a centralized point of control to manage and monitor your onboarding and ongoing interactions can change the way your business handles multi-enterprise relationships.
Posted: 12 Oct 2015 | Published: 31 Aug 2014


Brian Madden and John Gobron Talk Virtualization in Healthcare
sponsored by Aventura
WEBCAST: In this webcast, independent analyst and blogger Brian Madden hosts as he discusses VDI and desktop virtualization with healthcare technology provider CEO John Gobron. Tune in and you'll also learn how to apply situational awareness to virtualized environments.
Posted: 14 Oct 2015 | Premiered: Oct 14, 2015


Boost HR Systems to the Next Level
sponsored by SAP
EGUIDE: In this expert e-guide, hear from Emma Snider who shares tips on how to choose your next HR IT system. Also, Beth Stackpole discusses the growing popularity of talent analytics as a means of improving HR decision-making.
Posted: 30 Sep 2015 | Published: 30 Sep 2015


Video: Managing an Efficient Data Center
sponsored by IBM
VIDEO: This video explores a managed services strategy that can eliminate the challenges of maintaining and managing your data center infrastructure so you can focus on creating innovative solutions.
Posted: 11 Nov 2015 | Premiered: 06 Jan 2014

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