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May 18, 2013

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ACDS Reports

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

SIP contact centers: Key benefits and potential challenges sponsored by NACR EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Launch-pad demo: IBM SmartCloud Monitoring sponsored by IBM VIRTUAL ENVIRONMENT: This interactive resource examines an advanced cloud monitoring tool designed to help you gain visibility into your cloud infrastructure through innovative health dashboards and analytics. Explore the features and benefits, hear what the experts are saying and view a brief product demo of this platform in action. Posted: 03 May 2013 \| Premiered: 03 May 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Management \| IT Management Services \| IT Systems

CX-E - The Industry's Most Interoperable UC Solution sponsored by AVST WHITE PAPER: Uncover details about the industry's most interoperable, private cloud unified communications (UC) platform that can help you solve your most critical UC business challenges with solutions for mobile, voice, business processes, and interoperability. Posted: 04 Apr 2013 \| Published: 31 Aug 2012 TOPICS: Cloud Computing \| Collaboration \| Interoperability \| Messaging Software \| Mobile Workers \| Private Cloud \| Private cloud computing \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Software

How to Get Rid of Stage Fright Before Your Next Presentation sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Matt Abrahams, communication and presentation expert, explores how you can shake your stage fright to present with confidence. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

Freemium vs. Desktop Video Conferencing: The Value of Being Built for Business sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief explores the productivity value of video conferencing tools, highlighting the key features and criteria you'll need to select the right solution for you. Posted: 01 Apr 2013 \| Published: 01 Apr 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Communications Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services

Building Reliable IP Telephony Systems sponsored by Channel Transformation Alliance WHITE PAPER: Reliability and availability are paramount when it comes to telephony. This whitepaper details a unique approach to providing reliable Voice over IP (VoIP) and how it truly delivers on its promise of "five-nines" reliability. View now to learn more! Posted: 15 May 2013 \| Published: 31 Aug 2012 TOPICS: IP PBX \| IP Telephony \| PBX \| Telephone Switches \| Telephones \| Telephony Services \| Telephony Systems \| VoIP

Amplify Teams: Amplify collective effort. Dramatically improve performance sponsored by Siemens Enterprise Communications WHITE PAPER: Uncover the key pillars and technologies available today that can help dramatically improve team performance within your dispersed enterprise. Posted: 03 Apr 2013 \| Published: 31 Oct 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Mobile Workers \| Real Time Conferencing Software \| Remote Users \| Unified Messaging \| Videoconferences

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