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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Unified Communications with App and Desktop Virtualization
sponsored by Citrix
WHITE PAPER: The modern workforce is globally-dispersed, but requires real-time collaboration tools that replicate "in person" speeds. Access this white paper to learn how incorporating application and desktop management tools improves the performance of your unified communications tools.
Posted: 11 Oct 2017 | Published: 31 Dec 2015

Citrix

Data Insights and Control for the Service Provider Business Model
sponsored by NetApp
WHITE PAPER: Read this white paper to learn proven strategies for providing successful infrastructure service lifecycle management. Then, you'll explore a program that can compare metrics consistently across vendors and platforms, attach costs to any data collected, and more.
Posted: 29 Sep 2017 | Published: 31 Aug 2017

NetApp

The Future of Unified Communications
sponsored by ShoreGroup
RESOURCE: As unified communications (UC) and collaboration technology is growing in popularity, your organization needs to be prepared. In this resource, learn how to future-proof your UC strategy.
Posted: 01 Nov 2017 | Published: 24 Oct 2017

ShoreGroup

CloudForms Management for VMware Environments
sponsored by Red Hat
DATA SHEET: Download this datasheet to accelerate service delivery, and reduce the time spent on low-value tasks, with a management tool that continuously monitors your VMware environments, and includes a self-service portal backed by automated provisioning and configuration for complete life-cycle management.
Posted: 31 Oct 2017 | Published: 31 Oct 2017

Red Hat

Business Communications Transformation: Best-in-Class Communications can be a Competitive Advantage
sponsored by Vonage
WHITE PAPER: In this IDC white paper, learn how companies across different industries are seeking to improve their UC maturity to help improve customer experience and bottom-line business results.
Posted: 06 Nov 2017 | Published: 31 Oct 2017

Vonage
 
 
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