The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
sponsored by HP & Intel® (Processeur Intel® Xeon®)
Tune in to this informative and detailed webcast to learn hoq an infrastructure optimizing solution lowers cost while reducing time to deliver service to the organization. Watch now to learn how to enable IT to become a change agent and to be a factor in increased ROI.
Access this white paper to examine a series of examples of how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
This helpful white paper examines a new managed virtualization service that can extend your development and testing environment to more efficient outsourced infrastructures without sacrificing IT control.
This paper provides an overview of the key strategies telecommunications companies can pursue in order to most fully capitalize on the opportunities afforded by APIs. Read on to learn more.
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