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ACDS Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Video: Managing an Efficient Data Center
sponsored by IBM
VIDEO: This video explores a managed services strategy that can eliminate the challenges of maintaining and managing your data center infrastructure so you can focus on creating innovative solutions.
Posted: 11 Nov 2015 | Premiered: 06 Jan 2014


Server Management: Imrpove Availability and Reduce Costs
sponsored by IBM
WHITE PAPER: This report is a guide for the 10-step process that will ensure a smooth managed infrastructure service implementation.
Posted: 01 Sep 2015 | Published: 16 Apr 2014


The Top 6 Benefits of Switching to Enterprise Voice UC&C
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights the top 6 benefits behind one software-based UC solution that will expedite all your collaborative initiatives. Read on here to learn how to access the following benefits that will lower the total cost of your enterprise communications.
Posted: 21 Aug 2015 | Published: 21 Aug 2015

Polycom, Inc.

Maximizing Profitability with Cloud Collaboration for your Business
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, learn about a converged unified communication option that enables multi-model communication on diverse end points. See the benefits and capabilities this tool offers, including extensive security features, platform flexibility and extensibility, and more.
Posted: 04 Nov 2015 | Published: 31 Jul 2015

Oracle Corporation

What Are the Motivators Behind Enterprise Tablet Adoption?
sponsored by MXN Corporation
EGUIDE: This exclusive e-guide highlights the eight driving factors behind enterprise tablet adoption. Access this e-guide now to key into the best practices for IT managers dealing with mobile device management, mobile workers, and more.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

MXN Corporation

Automated ITSM Enhances E-Government Services
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.
Posted: 16 Nov 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise
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