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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

2016 North American Hosted IP Telephony and UCaaS Company of the Year Award
sponsored by RingCentral
WHITE PAPER: Don't leave yourself at risk of choosing the wrong UCaaS provider. Discover Frost & Sullivan's 2016 IP telephony and UCaaS provider of the year in this resource.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

RingCentral

8 Considerations Before Choosing an Enterprise-Class Cloud Communications Solution
sponsored by RingCentral
WHITE PAPER: It's important to evaluate unified communications as a service (UCaaS) providers and platforms carefully to ensure you choose the best option for your organization. Learn 8 questions that will guide your evaluation of potential UCaaS providers.
Posted: 20 Feb 2017 | Published: 31 Aug 2016

RingCentral

The Best of Both Worlds: Using a Hybrid Approach to Boost IT Agility
sponsored by HPE and Intel®
WHITE PAPER: Can't choose between on-premise and cloud infrastructures? Get both. Access this white paper to review the conversation surrounding hybrid IT and how it addresses SMBs' concerns about their current IT infrastructures.
Posted: 13 Feb 2017 | Published: 31 Aug 2016

HPE and Intel®

Building a Hybrid Cloud: Your Guide with Bluemix
sponsored by IBM
WHITE PAPER: Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.
Posted: 17 Feb 2017 | Published: 17 Feb 2017

IBM

Three Steps to Managing Skype for Business Call Quality
sponsored by Nectar Corp
EGUIDE: IT leaders implementing and operating Skype for Business are often concerned about how they can provide excellent call quality and voice performance. So, what can you do to ensure the best experience as you transition to Skype for Business? In this expert e-guide, learn the three key steps for call quality success with Skype for Business.
Posted: 21 Feb 2017 | Published: 17 Feb 2017

Nectar Corp
 
 
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