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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Securing Microsoft Exchange 2010 with Symantec™ SSL Certificates
sponsored by Symantec Corporation
WHITE PAPER: This guide will help you take the guesswork out of implementing SSL for Exchange 2010, making it easier than ever to get the SSL certificate you need for a successful and secure Exchange implementation, and to take advantage of powerful capabilities such as Subject Alternative Names (SANs).
Posted: 12 Jan 2015 | Published: 02 Jul 2014

Symantec Corporation

Cloud IT: The Impact of Cloud Supply Chain Platforms on the Role of IT
sponsored by GT Nexus
WHITE PAPER: In this valuable white paper learn more about the impact of cloud supply chain platforms on the role of IT and how you can better prepare your team for the challenges they may face.
Posted: 19 Feb 2015 | Published: 19 Feb 2015

GT Nexus

Achieving Control Over Data Center Implementations and Operations
sponsored by Avocent
WHITE PAPER: Access this white paper to learn how certain data center management solutions can provide both access control and holistic monitoring services to ensure reliable, secure, and cost effective data center implementations.
Posted: 24 Nov 2014 | Published: 31 Jul 2010

Avocent

Communication and Collaboration and the Next Generation of PowerEdge
sponsored by Dell, Inc. and Intel®
VIDEO: Check out this brief video to learn about a set of next generation servers designed for collaboration and communications workloads. You'll learn how this solution provides optimal performance and responsiveness, expanded local storage options, vastly improved message access time, and more.
Posted: 09 Oct 2014 | Premiered: 09 Oct 2014

Dell, Inc. and Intel®

Video Communications Benefits for Midmarket
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this exclusive resource to find out how video communications are benefiting midmarket enterprises and what your organization can do to take advantage of the new technology.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Total Economic Impact SMARTnet Calculator
sponsored by Cisco Systems, Inc.
ASSESSMENT TOOL: This assessment tool shows you how you can save on your network spending by calculating your total economic impact.
Posted: 08 Jul 2014 | Published: 24 Jun 2014

Cisco Systems, Inc.
 
 
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