New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
It's important to evaluate unified communications as a service (UCaaS) providers and platforms carefully to ensure you choose the best option for your organization. Learn 8 questions that will guide your evaluation of potential UCaaS providers.
Can't choose between on-premise and cloud infrastructures? Get both. Access this white paper to review the conversation surrounding hybrid IT and how it addresses SMBs' concerns about their current IT infrastructures.
Access this white paper to discover why a hybrid cloud approach is best for the future of integrated IT service delivery. Delve into three deployment models, and discover which best meets your application needs and provides the resiliency to deliver predictable, continuous service.
IT leaders implementing and operating Skype for Business are often concerned about how they can provide excellent call quality and voice performance. So, what can you do to ensure the best experience as you transition to Skype for Business? In this expert e-guide, learn the three key steps for call quality success with Skype for Business.
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