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ACDS Reports
 
Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER: Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Digital Transformation Success Stories with a Virtualization Platform
sponsored by VMware
EBOOK: Learn from 6 organizations which virtualization platform establishes the infrastructure performance, availability, and efficiency needed for any solid cloud foundation. Read on to see use cases in action for this architecture's universal app platform, including for cloud-native apps, VDI, test/dev and tier-2/3 apps, and more.
Posted: 31 Aug 2017 | Published: 31 Aug 2017

VMware

Tech ONTAP Podcast: Technical Rundown of NetApp's HCI
sponsored by NetApp
PODCAST: By tuning into this podcast, you'll hear an in-depth discussion of the technical features of NetApp's hyper-converged infrastructure. Listen in now as Derek Leslie—Principal Product Manager for NetApp HCI—and Gabriel Chapman—Sr. Manager HCI GTM—discuss how HCI simplifies the provisioning of virtual assets, and which workloads it best suits.
Posted: 14 Aug 2017 | Premiered: Jun 5, 2017

NetApp

Converged vs. Hyper-converged Infrastructure: The Bottom Line
sponsored by Pure Storage
EGUIDE: In this guide, contributors from SearchConvergedInfrastructure lay out the differences between converged and hyper-converged infrastructure storage. Read on to finally get the bottom line from our experts on the divergence between CI and HCI storage, with specific appliance examples.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

5 Ways Updating Your Phone System Drives Business Success
sponsored by ShoreTel
EBOOK: Find out how to future-proof your office phone system for evolving digital demands by uncovering 5 components to consider when evaluating either your existing phone system or a new communications system.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

ShoreTel
 
 
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