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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Step Up to a More Intelligent Infrastructure
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: Access this resource to learn the top reasons to step up to a more intelligent infrastructure. You'll get insight into 5 ways a new server infrastructure can optimize your business. Read on to learn how you can build an IT foundation that delivers maximum uptime, accelerated application performance, and reduced networking complexities and costs.
Posted: 04 Nov 2014 | Published: 30 Sep 2013

Hewlett-Packard Limited and Intel ®

Edison: Streamline Data Protection with IBM Tivoli Storage Manager Operations Center
sponsored by IBM
WHITE PAPER: This resource describes a storage manager that has been an industry-standard data protection solution for two decades. It focuses on more than backup and restore.
Posted: 14 Nov 2014 | Published: 30 Jun 2013

IBM

The New Style of IT
sponsored by Hewlett-Packard Company
VIRTUAL ENVIRONMENT: Access this assessment tool to select up to three areas of infrastructure optimization and see how your views compare to your peers. Discover how to use these statistics to enhance your decision making process.
Posted: 08 Dec 2014 | Premiered: 04 Nov 2014

Hewlett-Packard Company

The Benefits of Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: In this white paper, lean why experts encourage modernizing contact centers. As infrastructure ages, you will see end-of-life status and costly downtime. By modernizing your contact center, you lower costs by reducing hardware and the time spent maintaining outdated infrastructure while increasing revenue by improving customer touch points.
Posted: 01 Dec 2014 | Published: 05 Nov 2014

Genesys

When Cloud-Based UC Makes Sense
sponsored by Dimension Data
EGUIDE: This expert E-Guide highlights the evolution of cloud-based UC, the key advantages and what you can expect for the near future. Read on to learn more.
Posted: 21 Nov 2014 | Published: 21 Nov 2014

Dimension Data

Supporting Mobility with a UC Technology Strategy
sponsored by Windstream Communications
EGUIDE: Learn what standards define mobility, how emerging standards will affect mobile collaboration, and how to evaluate the strength of your unified communications technology strategy.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Windstream Communications
 
 
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