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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Reap the Benefits of Increased Productivity By Connecting Mobile Employees
sponsored by Vodafone
WHITE PAPER: In this solution brief, you will learn how to unlock the value of mobile UC and deliver better operational agility, improved customer engagement, and enhanced employee connectivity. Access this brief now to simplify your collaboration landscape.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Vodafone

Red Hat - IT Modernization Readiness Assessment
sponsored by Red Hat
RESOURCE: In the following exclusive resource, discover if your IT environment is in need of modernization by entering in a few metrics into the provided fields such as your application and database profiles. You will then be given your results as well as your potential TCO savings. Access now to learn more.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

Red Hat

Ready Your Organization for an Enterprise Voice Transition to the Cloud
sponsored by Polycom, Inc.
WHITE PAPER: This exclusive white paper provides an outline for the benefits and considerations of balancing the transition of voice collaboration to the cloud. Continue reading to understand the key benefits UC and collaboration can bring to the modern workplace.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

Empower Business Processes by Modernising IT Infrastructure and Data Centre Performance
sponsored by Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)

Sensible one-page thoughts on performance: The position of IT
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Ludo Houdenaert, an independent management consultant, offers his thoughts on where companies should position IT in their organisations.
Posted: 08 Dec 2015 | Published: 08 Dec 2015

ComputerWeekly.com

A Guide to Enterprise Linux For IBM Z Systems
sponsored by Red Hat
DATA SHEET: In this datasheet, you will discover how to extend your IBM z Systems to accommodate more applications and emerging workloads by implementing Red Hat Enterprise Linux. Read on to better utilize your available computing resources.
Posted: 19 Jan 2016 | Published: 31 Dec 2015

Red Hat
 
 
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