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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

5 Use Cases of Critical Communication in a Healthcare Network
sponsored by EverBridge Inc.
WHITE PAPER: This white paper explores 5 use cases for implementing critical communication solutions in a large healthcare network.
Posted: 26 Jun 2015 | Published: 26 Jun 2015

EverBridge Inc.

10 Sales Quotes to Light a Fire Under Your Team
sponsored by PGi
RESOURCE: Access this resource for 10 key quotes from modern sales experts that will motivate your sales team to use new UC technology to connect with the modern customer.
Posted: 12 Jun 2015 | Published: 21 May 2015

PGi

Performance-enhancing storage boosts healthcare in Thailand
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Access this case study to see how one hospital in Thailand optimized its storage infrastructure by implementing flash. Read on to learn how flash improved the hospital's storage performance.
Posted: 23 Jun 2015 | Published: 30 Nov 2014

Dell, Inc. and Intel®

SIP Trunking or Hosted Telephony: Which Should You Deploy?
sponsored by XO Communications
WHITE PAPER: In this expert guide, UC guru Michael Bradenburg walks you through the process of determining whether SIP trunking or hosted telephony is right for you.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

XO Communications

From Evolution to Revolution: The Journey of Modern Sales
sponsored by PGi
RESOURCE: Access this white paper to learn how the world of sales has evolved into a social phenomenon and discover how you can start taking advantage of social networking, video, and other UC technologies.
Posted: 15 Jun 2015 | Published: 12 May 2015

PGi
 
 
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