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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 27 May 2015 | Published: 31 Dec 2014

IR

Building a Productive Workforce with the Right UCC Solution
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper discusses tips for deploying an HP-empowered Lync UCC solution that improves decision making, increases customer satisfaction and drives business results.
Posted: 11 Jun 2015 | Published: 26 Dec 2014

Hewlett-Packard Limited

Logistics Company Leverages 3 ITSM Tools to Increase Process Speeds
sponsored by Matrix42
CASE STUDY: Access this case study to see how a leading logistics service provider leveraged 3 IT service management (ITSM) tools in a single portal without interrupting its mission-critical IT services during the integration.
Posted: 10 Jul 2015 | Published: 31 Dec 2013

Matrix42

User Engagement Study for Unified Communications Solutions
sponsored by Vodafone/Cisco
WHITE PAPER: Access this white paper to learn about a user engagement study that separates your workforce into fixed, flex, and field worker types to drive rapid and positive user adoption of your new UC solution.
Posted: 15 Jul 2015 | Published: 15 Jul 2015

Vodafone/Cisco

Infographic: Windows vs RHEL TCO
sponsored by Red Hat
RESOURCE: The following infographic demonstrates the top 5 statistics why enterprises go with Linux when they need greater performance from their IT environment. Access now to learn more.
Posted: 02 Jul 2015 | Published: 02 Jul 2015

Red Hat

Major Regional Medical Center chooses Tintri for VDI
sponsored by Tintri
WEBCAST: This video features a major regional medical center that needed a VDI solution that could deliver more efficiency and IOPS. Watch now to find out how they improved performance and responsiveness, giving IT more time to spend on system improvements and new technology.
Posted: 11 Jun 2015 | Premiered: Jun 11, 2015

Tintri
 
 
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