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ACDS Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

The Risks of Legacy Data Centers: Expert Perspectives
sponsored by Eaton
WHITE PAPER: Learn why your organization should modernize your data center to overcome 8 key challenges facing legacy IT infrastructure. Read on to see how upgrading your data center's mechanical and electrical infrastructure can boost reliability, flexibility, and scalability while reducing operational spending.
Posted: 07 Jun 2016 | Published: 07 Jun 2016

Eaton

The Buyer's Guide to Innovation Management Platforms
sponsored by Spigit
WHITE PAPER: Did you know that advanced crowd science algorithms will surface innovations with the highest potential? Discover 5 criteria with which you should scrutinize potential innovation management platforms to distinguish their offerings. Read on to determine how to foster innovation and sustained customer engagement.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

Spigit

How IP Telephony Systems Enable Businesses to Leverage the Power of UC
sponsored by ShoreTel
WHITE PAPER: Hear the case for a fully converged IP telephony environment that is built to leverage the best features of UC and also have the capacity to incorporate valuable third party add-ons.
Posted: 27 May 2016 | Published: 31 Dec 2013

ShoreTel

Effectively Manage Multi-Vendor Communications Environments
sponsored by IR
WHITE PAPER: Does your organization experience voice quality issues during global conferences? Learn now about ways to bring insight and control to complex, multi-vendor, multi-technology unified communications environments.
Posted: 20 May 2016 | Published: 20 May 2016

IR

Small Footprint VoIP Management
sponsored by IR
WHITE PAPER: As IR's senior consultant in the Americas, Rick Scheidegger was challenged with providing minimal impact call processing management. Learn how he gained deep insight into call processing performance during high-volume call completions.
Posted: 02 Jun 2016 | Published: 02 Jun 2016

IR

Metrics to Measure Software Asset Management Success
sponsored by Snow Software
WHITE PAPER: What does "good" software asset management look like? Uncover 8 ways to measure the strengths and weaknesses of your software asset management program.
Posted: 14 Jun 2016 | Published: 14 Jun 2016

Snow Software
 
 
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