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ACDSReports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Comparing the Total Cost of Ownership of TDM and SIP Contact Centres
sponsored by Genesys
WHITE PAPER: Are you paying too much to run your ACD/PBX based Contact Centre? Does your traditional hardware-based infrastructure stand in your way when trying to offer new services? Are you locked into a vendor with a proprietary platform? Get this white paper on Comparing the Total Cost of Ownership of TDM and SIP Contact Centre.
Posted: 03 Jul 2014 | Published: 30 Nov 2012

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Making Business Communication More Productive: The Impact of Better Collaboration in the Mid-Market
sponsored by Hewlett-Packard Limited and Intel ®
WHITE PAPER: This informative white paper explores how your organization can improve their collaboration and communication processes with the right solutions, providing helpful tips from companies that have successfully changed their own communications strategies.
Posted: 11 Jul 2014 | Published: 11 Jul 2014

Hewlett-Packard Limited and Intel ®

Avaya Aura Communication Manager COR/FRL/AAR Simplified
sponsored by Global Knowledge
WHITE PAPER: This white paper provides a useful list of Avaya Site Administration commands that will allow you to control what kind of calls employees are authorized to make and ensure least cost routing of outbound calls to keep phone bills down.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Global Knowledge

A New Tune for Telephony? What MS Lync Really Means
sponsored by SearchUnifiedCommunications.com
EBOOK: This white paper provides answers to a number of major questions surrounding Microsoft Lync. Read now to decide whether Lync is the best solution for your company's communications needs.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

SearchUnifiedCommunications.com

High-Quality, Scalable Video Communication for Any Context
sponsored by Vidyo, Inc.
WHITE PAPER: This exclusive white paper takes an in-depth look at a software platform that enables you to embed point-to-point and interactive multi-point video, audio, and collaboration inside your own applications, workflows and web portals, allowing you to deliver the right communication when and where you need it.
Posted: 27 May 2014 | Published: 27 May 2014

Vidyo, Inc.

Why Click-to-Video is Coming to Enterprise Apps and Workflows
sponsored by Vidyo, Inc.
WEBCAST: This crucial webcast takes an in-depth look at how video collaboration technology is advancing and working its way into the modern enterprise.
Posted: 27 May 2014 | Premiered: May 27, 2014

Vidyo, Inc.
 
 
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