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ACDS Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


IT Without Boundaries: Choosing Between Conventional or Agile IT?
sponsored by Red Hat
WHITE PAPER: Why should you have to choose between conventional and agile IT? News just in: you don't have to anymore. This white paper explains how organizations can operate more efficiently and become more agile at the same time. Access this research to see how you can balance conventional and agile IT.
Posted: 27 Aug 2015 | Published: 27 Aug 2015

Red Hat

Turning IT into an Engine of Business Creativity
sponsored by Colt IT Services
WHITE PAPER: In the following white paper, uncover how leading IT professionals make decisions, how they respond to various challenges, and discover how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt IT Services

ASG Perfman 2020 Overview: IT Capacity Planning for Today and in the Future
sponsored by ASG
WHITE PAPER: Read the following solution overview to uncover an IT capacity planning and management system that can boost IT service levels, lower costs, and provide insights that allow data center professionals to make better decisions.
Posted: 05 Aug 2015 | Published: 05 Aug 2015


Boost HR Systems to the Next Level
sponsored by SAP
EGUIDE: In this expert e-guide, hear from Emma Snider who shares tips on how to choose your next HR IT system. Also, Beth Stackpole discusses the growing popularity of talent analytics as a means of improving HR decision-making.
Posted: 30 Sep 2015 | Published: 30 Sep 2015


A Cloud-Enabled Communications Case Study: Platinum Partners
sponsored by ThinkingPhones
WEBCAST: In this webcast, Paul Poteat, Chief Technology Officer at Platinum Partners, briefly discusses how his organization accelerated its enterprise mobility with cloud communications services. View this video now to learn how to drive intelligent communications in your enterprise, using a cloud-enabled collaboration platform.
Posted: 01 Sep 2015 | Premiered: Jul 28, 2015

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