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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Delivering multichannel customer communication without replacing legacy systems
sponsored by GMC Software
WHITE PAPER: Learn why your organization should upgrade your legacy CCM application to offer multichannel communication capabilities to deliver a seamless experience to your customers at any touch point. Read this valuable white paper to uncover more about legacy software adaption and how you can save money.
Posted: 15 Apr 2015 | Published: 31 Dec 2013

GMC Software

Magic Quadrant for Unified Communications Gartner Study
sponsored by Microsoft
WHITE PAPER: In this white paper, Gartner provides extensive research into 11 UC vendors, giving you a buyer's guide to help you wade through the deep pool of potential providers.
Posted: 14 Apr 2015 | Published: 08 Aug 2014

Microsoft

Hosted PBX: The Solution to Telecom Headaches
sponsored by XO Communications
PRODUCT DEMO: In this short video, you'll learn about how one potential hosted PBX solution can take all of the hassle out of telecommunications management.
Posted: 03 Apr 2015 | Premiered: 16 Apr 2013

XO Communications

Field Service Management in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In today's digital world, cloud applications are used to run many mission-critical tasks for enterprises. Read this white paper to learn how cloud applications allow you to constantly improve your systems, ensuring operational efficiency and excellent customer service.
Posted: 23 Apr 2015 | Published: 31 Dec 2014

Oracle Corporation UK Ltd

Research Report: Trusting a Vendor in the UCC Industry
sponsored by 8x8, Inc.
WHITE PAPER: This white paper guides you through the challenges of trusting a UCC provider and explains how you can improve your business with the right vendor.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

8x8, Inc.
 
 
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