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ACD Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Forbes Blog: When Do Cloud Databases Make Sense?
sponsored by Oracle Corporation
RESOURCE: This blog considers cloud databases, and when they are the right fit for your needs. Read now to see what companies are turning to the cloud for their infrastructure, with consideration for competitive differentiation and rapid, responsive scalability.
Posted: 03 Nov 2015 | Published: 03 Nov 2015

Oracle Corporation

In It Together: Data and Population Health Management
sponsored by
EBOOK: This handbook focuses on population health management from data analytics and a new approach to the business of medical care. As a management strategy, it gives providers a way to commit to patients and financial goals.
Posted: 21 Sep 2015 | Published: 21 Sep 2015

Orchestration for Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: This white paper explores how to make complex procedures easy to repeat while reducing the possibility of human errors. Discover an evolved approach to orchestration that erases the barriers between people, process and technology.
Posted: 09 Sep 2015 | Published: 09 Sep 2015


Brian Madden and John Gobron Talk Virtualization in Healthcare
sponsored by Aventura
WEBCAST: In this webcast, independent analyst and blogger Brian Madden hosts as he discusses VDI and desktop virtualization with healthcare technology provider CEO John Gobron. Tune in and you'll also learn how to apply situational awareness to virtualized environments.
Posted: 14 Oct 2015 | Premiered: Oct 14, 2015


Transform Your B2B Community with Faster, Simpler Onboarding, Management and Collaboration
sponsored by IBM
WHITE PAPER: In this white paper discover how you can transform your B2B community with faster, simpler onboarding, management and collaboration. Read on to learn how a centralized point of control to manage and monitor your onboarding and ongoing interactions can change the way your business handles multi-enterprise relationships.
Posted: 12 Oct 2015 | Published: 31 Aug 2014

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