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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Deliver Better Services: A Journey to Predictive Service Operations
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper will give you an understanding of how predictive service operations can help your business to anticipate infrastructure and application demands—and resolve IT problems—before they occur.
Posted: 10 Jul 2015 | Published: 29 Nov 2013

Hewlett-Packard Company

Troubleshooting Unified Communications Issues
sponsored by IR
WHITE PAPER: Access this white paper to learn about a new solution to finding the root of UC problems, and discover how you can gain additional insight to equipment failure.
Posted: 01 Jun 2015 | Published: 26 Dec 2014

IR

5 Pillars of API Management with CA Technologies
sponsored by CA Technologies.
WHITE PAPER: View this white paper to learn about each of the 5 pillars API management.
Posted: 10 Jun 2015 | Published: 31 Dec 2014

CA Technologies.

What is the Real TCO of Unified Communications?
sponsored by XO Communications
EGUIDE: In this expert guide, you'll gain deep insight into the true TCO of UC solutions from various vendors, giving you the information necessary to find the best possible value.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

XO Communications

Closing the Mobility Cost Gaps with SIP Trunking Services
sponsored by XO Communications
EGUIDE: Access this expert guide and learn you can take advantage of SIP trunking to reduce the costs of your mobile unified communications efforts.
Posted: 08 Jun 2015 | Published: 08 Jun 2015

XO Communications

World's first Cloud-enabled G20 Leaders' Summit
sponsored by Dimension Data
CASE STUDY: This case study explains how they deployed a fully consumptive solution for network, including WiFi, security, BYOD management, and a bespoke virtualized desktop to provide a seamless user experience.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

Dimension Data
 
 
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