RJR Technology was looking for a cloud-based automatic dialing system to integrate with their clients' business software. View this brief case to learn about the cloud-based predictive dialer that RJR implemented, and how easily it integrates with the clients' existing customer relationship management (CRM) systems.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Unified communications is ever-changing and revolutionizing the way organizations collaborate. However, with these technologies come new trends to take hold of and rising vendors to keep an eye on. Complete this short survey and gain access to Tracking the Fast Changing Unified Communications Market: An essential guide to managing the rapid change.
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