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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

BIMODAL IT: The Path to Agility
sponsored by Red Hat
RESOURCE: In the following informative infographic, learn how a bimodal approach to IT can enable far greater IT agility at a manageable cost.
Posted: 13 Apr 2016 | Published: 13 Apr 2016

Red Hat

Security and Compliance: Two Must-Haves for Federal Data Center Environments
sponsored by CyrusOne
CASE STUDY: Access this case study to discover how your organization can achieve secure and compliant data center colocation. Read on to meet your evolving data center infrastructure requirements, and deliver the reliability your mission-critical IT environments demand.
Posted: 29 Mar 2016 | Published: 31 Dec 2015

CyrusOne

Case Study: Prefabricated Micro Data Center Approach Solves 133-Year-Old Design Challenge
sponsored by Schneider Electric
CASE STUDY: Tune into this brief video to discover how prefabricated data center modules support the construction and 24/7 business operations of the Sagrada Familia. Watch now to learn how their new IT infrastructure allows the church to respond to continuously changing business requirements with high reliability and flexibility.
Posted: 02 May 2016 | Published: 21 Oct 2015

Schneider Electric

Skills and sourcing trends for successful IT strategy
sponsored by ComputerWeekly.com
EBOOK: In this presentation from our CW500 event, Louise McCarthy, director of IT transformation at the European Bank of Reconstruction and Development, shares her experiences of overhauling IT sourcing strategy at major private and public sector organisations.
Posted: 19 Apr 2016 | Published: 19 Apr 2016

ComputerWeekly.com

Development Platform Fulfills on the Vision for Communications-Enabled Business Applications
sponsored by Avaya
WHITE PAPER: This resource discusses how businesses are embracing communications-enabled applications. By integrating communications tools and information into your collaboration, you'll be able to meet today's evolving business climate.
Posted: 31 Mar 2016 | Published: 31 Dec 2014

Avaya

Positioning Your Hospitality Cloud to Deliver the Next-Generation Hotel Guest Experience
sponsored by Mitel Networks Limited
WHITE PAPER: Discover in this paper how to leverage the power of the cloud to integrate your existing voice services with hospitality applications and workflows, in order to revolutionize the way you manage operations and staff.
Posted: 12 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited
 
 
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