This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Examine the value of linking IT projects with business to help realize innovative digital strategies for handling growth and customer satisfaction. Discover how to integrate IT and business strategies successfully and learn how to shift from a cost center to a value center to achieve greater relevance.
It's important to evaluate unified communications as a service (UCaaS) providers and platforms carefully to ensure you choose the best option for your organization. Learn 8 questions that will guide your evaluation of potential UCaaS providers.
Providing users quality video conferencing is vital to making it an effective collaboration tool. There are five elements that are critical to the success of a room-based video conferencing environment. Discover these 5 critical elements in this resource.
Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.
Hybrid cloud computing integrates cloud resources with traditional IT infrastructure to ensure security, high performance, and accelerated application delivery. Read this resource to discover how you can leverage hybrid cloud to extend IT's agility and support new business models.
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