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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

The Total Economic Impact of Polycom Voice Solutions for Skype for Business
sponsored by Polycom, Inc.
WHITE PAPER: Access this Forrester report and learn more about a framework to examine your return on investment (ROI) by deploying several of these emerging unified communications (UC) technologies.
Posted: 20 Nov 2015 | Published: 31 Jan 2014

Polycom, Inc.

The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013

Cisco

Best Practices for Boosting Sales and Navigating MSP Pricing
sponsored by Quosal
EGUIDE: In this expert e-guide, discover insights into the sales process and learn how more organized management can help you bust quotas. Also, explore the methods managed service providers leverage—both homegrown and commercial—that help them nail down their pricing calculations.
Posted: 02 Feb 2016 | Published: 28 Jan 2016

Quosal

Ready Your Organization for an Enterprise Voice Transition to the Cloud
sponsored by Polycom, Inc.
WHITE PAPER: This exclusive white paper provides an outline for the benefits and considerations of balancing the transition of voice collaboration to the cloud. Continue reading to understand the key benefits UC and collaboration can bring to the modern workplace.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

What to Look for in Cloud-based Unified Communications
sponsored by SearchUnifiedCommunications.com
EBOOK: This expert guide will help you decide which UC applications are best for the cloud. Access this exclusive guide to address the issues that accompany a move to the cloud, as well as provide criteria for evaluating providers that should be on your short list.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

SearchUnifiedCommunications.com

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014

IBM
 
 
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