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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying and Conquering Mission-Critical Workload Challenges with Next-Gen Infrastructure
sponsored by Dell, Inc.
ANALYST REPORT: In this white paper, discover the benefits of working with vendors that can support mission-critical workloads for cloud computing, mobility, and data analytics initiatives in today's data centers. Plus, learn about new suites of hardware and software with integrated support and management capabilities.
Posted: 31 Aug 2014 | Published: 31 Jul 2014

Dell, Inc.

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

Multifactor Authentication Security School
sponsored by SearchSecurity.com
VIRTUAL ENVIRONMENT: In this virtual security classroom, Michael Cobb, a renowned security author with over 20 years of experience in the IT industry, surveys the latest authentication methods and technologies coming onto the market.
Posted: 16 Dec 2014 | Premiered: 15 Dec 2014

SearchSecurity.com

Seamless Data Pump
sponsored by Avnet
WHITE PAPER: This white paper explores a way to reduce the complexity of the service delivery process and standardize the on boarding process. You'll learn how this is possible through rapidly discovering the customer's hardware and software assets and provide detailed information of the assets such as manufacturer, OS, version, model, serial number, etc.
Posted: 26 Feb 2015 | Published: 04 Feb 2015

Avnet

Fast IT: Sourcing Disruptive Innovation
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco recently announced new Unified Computing System innovations to address the need for business agility and orchestration. You can simplify your data centre with an integrated infrastructure that enables you to reallocate your IT budget towards innovative technologies to meet changing business goals.
Posted: 04 Nov 2014 | Published: 04 Sep 2014

Cisco Systems, Inc.

The Service Innovation Mandate in Telecommunications
sponsored by CA Technologies.
WHITE PAPER: This paper provides an overview of the key strategies telecommunications companies can pursue in order to most fully capitalize on the opportunities afforded by APIs. Read on to learn more.
Posted: 11 Nov 2014 | Published: 31 Oct 2014

CA Technologies.
 
 
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