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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Fast IT: Accelerating Innovation in the IoE Era
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco offers you the tools to supercharge your IT department to give you a competitive edge. Integrated infrastructure, intercloud strategy, and application programmability are just three of the solutions towards a Fast IT department. Read on to learn how Cisco enables you to dominate the IoE economy.
Posted: 03 Nov 2014 | Published: 01 Jan 2014

Cisco Systems, Inc.

What You Really Want From Infrastructure Management
sponsored by CA Technologies.
WHITE PAPER: Explore this brief white paper to learn about a system that gives you unified visualization into your infrastructure, software, and apps. Discover how you can gain a customizable single-pain-of-glass view in a simple interface to ensure systems uptime.
Posted: 26 Dec 2014 | Published: 22 Sep 2014

CA Technologies.

Thrive, Survive or Perish - Accelerate Service Delivery
sponsored by HP & Intel® (Processeur Intel® Xeon®)
VIDEO: View this webcast to learn about the new style of IT and how you can provide improved service delivery. Discover a converged console solution that automates every day maintenance tasks to liberate your admins to pursue innovative and business-transformative projects.
Posted: 30 Dec 2014 | Premiered: 05 Nov 2014

HP & Intel® (Processeur Intel® Xeon®)

The New Style of IT
sponsored by Hewlett-Packard Company
VIRTUAL ENVIRONMENT: Access this assessment tool to select up to three areas of infrastructure optimization and see how your views compare to your peers. Discover how to use these statistics to enhance your decision making process.
Posted: 08 Dec 2014 | Premiered: 04 Nov 2014

Hewlett-Packard Company

The Rise of UC Applications
sponsored by SearchUnifiedCommunications.com
EBOOK: Unified communications applications are increasingly important to enterprise users who want communications functions incorporated into their existing systems, including cloud- and premises-based options. Employees need to learn about the advantages of streamlining communications, and how UC applications may simplify UC integration issues.
Posted: 12 Jan 2015 | Published: 12 Jan 2015

SearchUnifiedCommunications.com

The Service Innovation Mandate in Telecommunications
sponsored by CA Technologies.
WHITE PAPER: This paper provides an overview of the key strategies telecommunications companies can pursue in order to most fully capitalize on the opportunities afforded by APIs. Read on to learn more.
Posted: 11 Nov 2014 | Published: 31 Oct 2014

CA Technologies.
 
 
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