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ACD Systems Reports
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013


SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Tech Spend Trends: Top 3 IT investments in 2015
sponsored by Avalara
WHITE PAPER: This white paper reveals what IT executives will be spending their 13% budget increase on in 2015. Click through now to discover the top 3 tech trends for this year.
Posted: 05 Aug 2015 | Published: 05 Aug 2015


Reselling Hosting Services: The Top 5 Questions
sponsored by Hostway Corporation
WHITE PAPER: But what should designers and developers look for in a potential reselling partner? This white paper outlines five essential questions to ask when partnering with a reseller, bolstering your business helping it capture a larger section of the marketplace. Read on to see how to answer your concerns.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Hostway Corporation

A New User's Guide: Optimizing Your Video Network Performance
sponsored by Vyopta
EBOOK: In order to optimize your video network performance in UC/video environments, you need the right analytics tools for your enterprise. This e-book discusses several solutions and key insights for those enterprises new to video collaboration analytics (such as how to optimize diverse, multi-vendor video networks).
Posted: 03 Aug 2015 | Published: 03 Aug 2015


ServiceNow Podcast: Has the Inbox Killed Productivity?
sponsored by ServiceNow
PODCAST: In the following podcast, learn about the various ways business can improve employee and management productivity by addressing manual processes like email and spreadsheets. Tune in now and get started on the right path to a more effective, productive, and cost effective business.
Posted: 23 Sep 2015 | Premiered: Sep 18, 2015


The Top 10 Reasons to Consider Hosted Collaboration Solutions
sponsored by Cisco
WHITE PAPER: This white paper examines ten reasons you should use hosted collaboration services, and what you should look for in those solution providers.
Posted: 01 Oct 2015 | Published: 28 Feb 2013

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