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7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Compete Big by Achieving Business Outcomes with Improved IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Access this white paper to find out how eight different companies drove significant business benefits by deploying converged infrastructure technologies.
Posted: 06 Jun 2016 | Published: 06 Jun 2016

HPE and Intel®

Bringing Your Server Infrastructure into the Modern Age
sponsored by HPE and Intel®
ANALYST REPORT: Dive into this report headfirst to learn why running your business on outdated servers will impact productivity—and profitability—for SMBs. Read on to discover how to utilize state-of-the-art server technology to boost app performance and reliability, lower IT infrastructure costs, and improve end-user satisfaction.
Posted: 09 Jun 2016 | Published: 03 Jun 2016

HPE and Intel®

5 Must-Haves for Highly Manageable Infrastructure
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Discover in this white paper 5 reasons investing in highly manageable infrastructure will help IT support changing business needs while reducing TCO. Access now to examine the critical criteria to which IT architecture should meet, including the capabilities of automation, simplification, workload optimization, and more.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Dell, Inc. and Intel®

Advantages of UC Modernization
sponsored by Avaya TSG
WHITE PAPER: Identify how you can lower the cost of ownership of your communications system while improving functionality. Included is a focus on promoting mobility, security, and integration in rapidly expanding enterprises.
Posted: 30 Jun 2016 | Published: 31 Dec 2015

Avaya TSG

Scale Your Enterprise with a Next-Gen Data Center
sponsored by Dell, Inc. and Intel®
RESOURCE: Inflexible, outdated data center hardware no longer fits the bill for the digital next-gen enterprise—which must be optimized for both modern and legacy workloads. Learn to deploy a future-ready data center with converged infrastructure—comprising flexible IT building blocks of servers, storage and networking.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Dell, Inc. and Intel®
 
 
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