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ACD Systems Reports
SIP contact centers: Key benefits and potential challenges
sponsored by
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper analyzes a modern service management platform, discussing how new IT trends have forced service management to change.
Posted: 28 Aug 2015 | Published: 31 Mar 2015


Building Next Generation End-to-End IP Communications Architecture
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how to build a next-gen IP communications architecture in your organization, delivering enterprise-grade connectivity, security, and control with a software-driven core. Access this paper to learn how to centralize your UC services and policies.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

Oracle Corporation

Brian Madden and John Gobron Talk Virtualization in Healthcare
sponsored by Aventura
WEBCAST: In this webcast, independent analyst and blogger Brian Madden hosts as he discusses VDI and desktop virtualization with healthcare technology provider CEO John Gobron. Tune in and you'll also learn how to apply situational awareness to virtualized environments.
Posted: 14 Oct 2015 | Premiered: Oct 14, 2015


Insights Beyond the Call with Real-Time Analytics
sponsored by IR
WHITE PAPER: Access this guide to gain an understanding of how real time analytics can prevent repeated problems and improve performance in your UC environment.
Posted: 28 Oct 2015 | Published: 28 Oct 2015


Turning IT into an Engine of Business Creativity
sponsored by Colt IT Services
WHITE PAPER: In the following white paper, uncover how leading IT professionals make decisions, how they respond to various challenges, and discover how the processes they use can meet the challenges of the new digital economy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Colt IT Services

Architecting the Composable Enterprise
sponsored by MuleSoft
WHITE PAPER: This whitepaper dives into the world of composable IT, or the concept of modular, restructurable infrastructure. Access now to see how companies that leverage this mentality are keeping ahead of trends while remaining profitable, and what challenges they are facing.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

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