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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 11 Aug 2016 | Published: 11 Aug 2016

Red Hat

Cut Through the Hype of Hyper-Converged
sponsored by NTT ICT
VIDEO: Get informed about the truth behind hyper-converged infrastructure in the following webcast featuring HPE's Director of Software-Defined Storage, Rob Strechay. Learn where this technology fits, where it doesn't; how to utilize it in your own business and more.
Posted: 05 Aug 2016 | Premiered: 16 Dec 2015

NTT ICT

Communication Integration Drives Business App Productivity
sponsored by Hewlett Packard - Intel Xeon
EGUIDE: Integrating communication into your business applications can make your life easier. Learn how pairing mobility and the cloud create the perfect opportunity for communication integration and discover the benefits of integrating communication into your business applications.
Posted: 18 Aug 2016 | Published: 16 Aug 2016

Hewlett Packard - Intel Xeon

Rapidly Deploying an Easy-to-Manage, Reliable Virtualized Infrastructure
sponsored by NTT ICT
WHITE PAPER: Access this lab validation report to discover if one virtualized, hyper-converged infrastructure rises to meet the workload, budgeting, and mobility needs of your business. Examine from this report hands-on testing and validation for this appliance, with particular attention to ease of deployment, TCO improvement, and scalability.
Posted: 08 Aug 2016 | Published: 31 Jan 2016

NTT ICT

2016 CIO Agenda: An India Perspective
sponsored by Gartner
ANALYST REPORT: This exclusive Gartner CIO survey reveals why CIOs in India grapple with the evolution of digital business within their enterprises, and demonstrates how to mitigate these challenges. Read on to discover expert recommendations on embracing digitization, including how to adopt bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner
 
 
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