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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Meeting the Video Demands of Millennials
sponsored by Cisco Systems, Inc.
WHITE PAPER: Meeting the video demands of millennials can be a daunting task. They expect fast, consistent video that can work on a variety of platforms in an instant.How do you keep up with the video demands of this group?Access this resource that takes a deeper look at this audience's video demands and interests.
Posted: 25 May 2017 | Published: 31 Jan 2017

Cisco Systems, Inc.

The Secret to Ensuring Company-Wide Adoption of Unified Communications
sponsored by Fuze
WHITE PAPER: This e-book explains how to best serve employee needs with Unified Communications as a Service, and how to drive its widespread adoption.
Posted: 15 May 2017 | Published: 31 Jan 2017

Fuze

Customer Study: vSphere, Infrastructure Virtualization, and the Path to Digital Innovation
sponsored by VMware
WHITE PAPER: Learn to establish a virtual infrastructure which integrates a universal app platform with intelligent operations management to help you achieve your cloud and digital initiatives. From six organizations, you'll discover how to use a virtualization architecture that's as adaptive as your business.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

VMware

How to automate your manual data center tasks
sponsored by Cherwell
ESSENTIAL GUIDE: Access this e-Guide now to learn how workflow automation tools can help save your team time and energy, lower expenses, and generate records that meet regulatory compliance requirements.
Posted: 12 Jun 2017 | Published: 12 Jun 2017

TOPICS:  IT Systems
Cherwell

Modernizing the IT Infrastructure: A Special Edition E-book
sponsored by VMware
EBOOK: In this special edition e-book, you'll dial down on the challenges the digital economy places on IT infrastructures as they adopt the software-defined data center model. Access now to select your own modernization path, with advice on choosing between an integrated stack or adopt the build-it-yourself approach to achieve greater responsiveness.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

VMware
 
 
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