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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Five Ways to a More Competitive Enterprise
sponsored by XO Communications
WHITE PAPER: This white paper presents a communications system designed to be easily manageable, affordable and efficient.
Posted: 02 Mar 2015 | Published: 02 Mar 2015

XO Communications

Simplify the Planning Process for Data Center Projects
sponsored by Schneider Electric
WHITE PAPER: In this paper, you'll learn the practical steps you can follow in order to cut costs by simplifying and shortening the planning process while improving the quality of your plan.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

Schneider Electric

Turn Data into Knowledge
sponsored by Hewlett-Packard Company
WHITE PAPER: In this white paper, discover one solution that collects user-generated data and transforms it into a self-service help desk. By engaging users to have conversations on a platform as easy and intuitive as Facebook or Twitter, your IT organization mines data to create a self-help portal.
Posted: 26 Nov 2014 | Published: 18 Jun 2014

Hewlett-Packard Company

Navigate IT Automation With Ease
sponsored by Automic
WHITE PAPER: Access this informative how-to guide to navigate IT automation and learn how it can pay off within your organization.
Posted: 24 Feb 2015 | Published: 24 Feb 2015

Automic

Avoid Paying Today for Systems You’ll Need Tomorrow
sponsored by HP India
WHITE PAPER: This white paper examines a flexible investment strategy IT strategy that can eliminate the need to front-load IT investments by aligning usage with payments.
Posted: 23 Feb 2015 | Published: 23 Feb 2015

HP India

The True Costs of Business Phones
sponsored by ShoreTel
WHITE PAPER: IT professionals face the challenge of delivering improved collaboration capabilities while also minimizing cost of operations.  Consequently, understanding the ability of IP Telephony (IPT) and unified communications (UC) solutions to provide robust technology affordably is critical for overall IT success.
Posted: 12 Aug 2014 | Published: 12 Aug 2014

ShoreTel
 
 
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