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ACD Systems

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ACD Systems Reports
 
Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER: Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

The Importance of Flash Storage in a Hybrid IT World
sponsored by Hewlett Packard Enterprise
RESEARCH CONTENT: This white paper from ESG research explores how flash storage can improve both the effectiveness and efficiency of many facets of this newly flexible and dynamic hybrid IT world. Read on to find out more, as well as four concrete benefits achieved upon implementation.
Posted: 05 Oct 2017 | Published: 31 May 2017

Hewlett Packard Enterprise

CW Nordics August 2017
sponsored by ComputerWeekly.com
EZINE: The Nordic region, known for its startup companies, is a good platform for fintech companies to set up as consumers are conducive to digital banking services. In this issue, discover how major companies in the financial industry are partnering with startups and launching fintech initiatives and much more.
Posted: 23 Aug 2017 | Published: 24 Aug 2017

ComputerWeekly.com

Analyst Report: The Next Steps in Digital Transformation
sponsored by SAP
WHITE PAPER: Presented here are the results of an IDC worldwide survey of 3,904 small and midsize business decision makers, from which you can benchmark your digital transformation progress. Read on to additionally access 3 concrete takeaways to solidify your investment roadmap in support of these digital initiatives.
Posted: 05 Oct 2017 | Published: 31 Jan 2017

SAP

Driving Voice and Video Usage with Skype for Business
sponsored by Vyopta
RESOURCE: In this resource, learn how to make the transition to new UC strategies - like Skype for Business - without impacting security and customer satisfaction.
Posted: 25 Sep 2017 | Published: 25 Sep 2017

Vyopta
 
 
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