This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
To ensure predictable and error free processes, Carphone Warehouse replaced its homegrown scripts with a business automation platform. Read this case study to find out which platform they chose and how it enabled them to cut over 100,000 lines of code from their systems.
Is your organization planning on buying social software in the near future? IT Central Station's guide, Social Software Vendor Analysis: Microsoft vs. Jive can help you make the most informed purchasing decisions. This guide provides first hand user reviews and experiences of top enterprise level social software vendors and their products.
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