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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Open hybrid cloud- building your path to the cloud
sponsored by Global Knowledge
ANALYST BRIEF: This white paper offers an 8 step guide to building your path to cloud adoption. Access now to see how this solution Allows your enterprise launch new applications using agile software methods, cloud-based platforms, and containers.
Posted: 13 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

Application Security and DevOps: What Is the True State of Security in DevOps?
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper sums up some of the best practices for secure application deployment and offers informational tips on how to integrate between application security and DevOps teams. It also highlights multiple gaps that still exist between the opportunity to have security as a natural part of DevOps and the reality of current implementations.
Posted: 23 Nov 2016 | Published: 01 Oct 2016

Hewlett Packard Enterprise

Top Lessons from 2016: How to Accelerate Digital Transformations
sponsored by Hewlett-Packard Enterprise
EBOOK: Discover how to implement faster digital transformations with strategies for accelerating time to value, insights, trust, and engagement. Uncover some of the top lessons learned from 2016 for faster app delivery, DevOps, Agile development, IT management, hybrid cloud computing, big data, and more.
Posted: 06 Jan 2017 | Published: 06 Jan 2017

Hewlett-Packard Enterprise

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Examine how to accelerate IT services delivery and maintain control across multi-cloud environments with a cloud management platform (CMP). Read this resource to view a CMP that scales resources on-demand, continuously monitors resource utilization, reduces OpEx and CapEx, and more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware
 
 
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