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ACD Systems Reports
 
Strategies for Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER: Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case.
Posted: 14 Nov 2013 | Published: 14 Nov 2013

Genesys

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Selecting Strategic Unified Communications Approaches
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper serves as a guide for selecting the right unified communications approached for your business, and UC&C strategies to maximize on your ROI. Read on to view this portfolio of UC features.
Posted: 14 Aug 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecom
sponsored by IBM
WHITE PAPER: This guide highlights the changes CSPs must make in order to develop a deeper understanding of customer preferences. Learn what it takes to improve business processes and increase your use of time-critical big data analytics.
Posted: 03 Sep 2015 | Published: 31 Oct 2013

IBM

A Guide to Monitoring Your Enterprise UC Environment
sponsored by ShoreTel
WHITE PAPER: This white paper serves as an overview of how to monitor your unified communications (UC) solution, and provides several guidelines for maintaining and decreasing operational costs. Access this guide now to see improvements in your enterprise WAN bandwidth and more.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

ShoreTel

Be Your Own Chief Cloud Officer with Service-Centric IT
sponsored by Dell, Inc.
WHITE PAPER: Cloud technology puts you at the center of business transformation. In this white paper, you will learn how to transition your organization from infrastructure-centric to service-centric IT with first-rate cloud solutions to improve agility, service levels, and user experience.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Dell, Inc.

Considering Layered Security? 14 Questions to Ask
sponsored by VSS Monitoring
WHITE PAPER: Today's networks and data centers are a critical asset to organizations of every size. This white paper serves as a guideline when considering layered network security solutions, ensuring that your enterprise stays ahead of ever-advancing security and network threats. Click here to see your security questions answered.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

VSS Monitoring
 
 
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