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Jun 18, 2013

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ACD Systems Reports

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Finally, a Simple Way to Deploy a Customer Contact Center sponsored by Contactual (Now 8x8, Inc.) WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. Posted: 11 Feb 2010 \| Published: 11 Feb 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| IVR \| PBX \| VoIP

SIP contact centers: Key benefits and potential challenges sponsored by NACR EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations sponsored by CosmoCom, Inc. WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. Posted: 27 May 2008 \| Published: 01 Jan 2008 TOPICS: Automatic Call Distribution Systems \| Best Practices \| Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Outsourcing \| Unified Messaging

Cisco Unified Communications Manager Express sponsored by Global Knowledge WHITE PAPER: Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For small-to-medium sized companies, the Cisco Communications Manager Express, or CUCME, can enable business-class telephony with lower operational costs. Posted: 18 Jun 2013 \| Published: 21 May 2013 TOPICS: Call Center Software \| Call Centers \| Call Waiting Services \| PSTN \| Routers \| SIP \| SMBs \| Telephony Systems \| Unified Messaging \| VoIP

Top Ten Enterprise Communications Predictions for 2013 sponsored by Siemens Enterprise Communications WHITE PAPER: This resource aims to explore what the future of enterprise communications holds by detailing the top ten predictions for 2013 and what they will mean for your communications strategy. Posted: 04 Apr 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Mobile Workers \| Real Time Enterprise \| Remote Users \| Social Computing \| Social Networking \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Virtual Offices

The Total Cost of Ownership Benchmarking Study for Unified Communications sponsored by Channel Transformation Alliance WHITE PAPER: This Aberdeen Group report provides analysis on the total cost of ownership (TCO) associated with IP and legacy TDM telephony systems. View now for insight on various solutions and how they compare on eight metrics on upfront CAPEX and OPEX, as well as recurring costs. Posted: 14 May 2013 \| Published: 31 Jan 2012 TOPICS: Capital Expenditures \| IP Telephony \| Systems Management \| TCO \| Telephony Systems \| Training \| Unified Messaging

IBM PureApplication System Brochure sponsored by IBM WHITE PAPER: This resource explores how you can realize a smarter computing approach by embracing expert integrated systems. Inside, learn how these systems can deliver key benefits, including increased efficiency, simplified management, greater control, and more. Posted: 06 Jun 2013 \| Published: 31 Jan 2013 TOPICS: CIOs \| Expert Systems \| Information Technology Professionals \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems \| Systems Implementation \| Systems Integration \| Systems Maintenance \| Systems Management \| Systems Operations

IP Telephony TCO for the SME: Think Beyond Equipment Cost sponsored by Channel Transformation Alliance WHITE PAPER: This Aberdeen Group report unveils the results of a survey on IP telephony (IPT) usage in small-to-midsize-enterprises (SMEs). View now to uncover the initial and recurring costs of IPT and learn which system SMEs are benefitting from most when it comes to systems complexity and TCO. Posted: 14 May 2013 \| Published: 31 Dec 2012 TOPICS: Instant Messaging \| IP \| IP Telephony \| Small Businesses \| Telephony Systems \| Unified Messaging \| Web Conferences

Cisco TelePresence: Use Telepresence to Improve Five Essential Areas of Your Organization sponsored by Cisco WHITE PAPER: In this resource, learn about an innovative video communications solution that provides a real-time, in-person collaboration experience, regardless of geographic location. Learn how you can improve decision-making, time to market, and more by reading on now. Posted: 28 May 2013 \| Published: 28 May 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Collaborative Product Development \| Communications Networks \| Communications Software \| Communications Systems \| Globalization \| Video Chat Software \| Video Services \| Video Telephones \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

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