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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Boost HR Systems to the Next Level
sponsored by IBM
EGUIDE: This solution spotlight highlights which HCM market trends you should be paying attention to. Inside, find expert tips on how to choose your next HR IT system, as well as key insight on the increasing popularity of including talent analytics to improve HR decision-making.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

IBM

City of Tempe Utilizes Address Validation Tool to Build Data Warehouse
sponsored by Melissa Data Corp
CASE STUDY: Discover how the city of Tempe was able to validate addresses to the highest level of accuracy in this case study. Learn about Tempe's unique data quality challenges and how your organization can learn from their progress.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Melissa Data Corp

Enterprise Video Conferencing Updates to Know Now
sponsored by Avaya
EGUIDE: Read this expert guide to learn how enterprises can take advantage of videoconferencing and collaboration to keep up with the latest desktop, cloud and mobile technologies.
Posted: 04 Jun 2015 | Published: 04 Jun 2015

Avaya

The Top 5 Ways Hosted PBX with Unified Communications Can Help Your Enterprise
sponsored by XO Communications
WHITE PAPER: Access this white paper now to learn the 5 ways hosted PBX with unified communications can bring your communications systems into the new age of business without breaking the bank.
Posted: 08 May 2015 | Published: 08 May 2015

XO Communications

Prevent a Healthcare Data Breach in 5 Steps
sponsored by EverBridge Inc.
WHITE PAPER: This white paper explores the 5 key communication steps a healthcare organization should take after a data breach to ensure a quick resolution.
Posted: 23 Jun 2015 | Published: 23 Jun 2015

EverBridge Inc.

The Changing Face of Unified Communications
sponsored by NEC
WHITE PAPER: Download and discover the key emerging technologies in the UC market and learn how you can keep up with trends to enhance customer engagement in mobile business.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

NEC
 
 
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