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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

7 Things You Didn't Know Were Possible with Self Service and Automation
sponsored by Avaya CenturyLink
WHITE PAPER: New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

Land Rover BAR Propels Britain's Top Sailing Team with Dell EMC VxRail Hyper-converged Appliance
sponsored by Dell EMC
VIDEO: Land Rover BAR requires supporting infrastructure that will propel them to success. Tune into this brief video to learn how hyper-converged appliance adoption paved the path for them to improve their ability to analyze racing data. Learn how they achieve real-time data-driven decision-making.
Posted: 02 Mar 2017 | Premiered: 02 Mar 2017

Dell EMC

Case Study: ABLE Distributors
sponsored by Nerdio
CASE STUDY: Download this case study to find out how Nerdio's private cloud storage solution with a phased in virtual desktop infrastructure helped Able Distributors properly manage rapid company growth and streamline communications between offices.
Posted: 21 Mar 2017 | Published: 21 Mar 2017

Nerdio

Case Study: Lloyd Industries adopts cloud-based solution
sponsored by Nerdio
CASE STUDY: Download this case study to find out how adopting Nerdio's cloud-based system and using virtual desktops, enabled one company to eliminate the cost of buying new hardware and software, and streamline communication.
Posted: 21 Mar 2017 | Published: 21 Mar 2017

Nerdio

Four Must-Haves for a Modern Virtualization Platform
sponsored by VMware, Inc.
WHITE PAPER: In order to succeed in the digital economy, learn how to enable your virtualization platform to simplify the customer experience, enable intelligent operations management, and more. Read on to address 4 fundamentals your virtualization architecture must encompass.
Posted: 06 Mar 2017 | Published: 31 Dec 2016

VMware, Inc.
 
 
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