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ACD Systems Reports
 
SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
WHITE PAPER: This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Posted: 27 May 2008 | Published: 01 Jan 2008

CosmoCom, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Unified Communications Case Study: Insight Between the Lines
sponsored by IR
WHITE PAPER: PGDS knew it needed deeper insight into their communications obstacles, fast. Discover how this financial services group was able to provide end-to-end performance management and reporting for unified communications.
Posted: 17 May 2016 | Published: 17 May 2016

IR

Protect Investments and Future Proof Existing Video Systems
sponsored by StarLeaf
WHITE PAPER: Identify one way to swiftly improve your existing video communication systems.
Posted: 16 May 2016 | Published: 16 May 2016

StarLeaf

Total Cost of Ownership Comparison: Communications Platform
sponsored by SPS Commerce, Inc.
RESEARCH CONTENT: This report discusses the cost differential between 3 communications systems providers, with a particular focus on the total cost of ownership.
Posted: 10 May 2016 | Published: 31 Dec 2015


Seven Collaboration Tactics for Midsize Businesses
sponsored by SPS Commerce, Inc.
WHITE PAPER: Experts say by 2017 half of employers will require employees to bring their own devices to work. This resource highlights 7 ways that new collaboration technology not only allows employees to work more flexibly, but also enhances your ability to support bring-your-own-device policies, and confront changing communication patterns.
Posted: 03 May 2016 | Published: 31 Dec 2014


Curbing Colocation Costs: Your 5 Questions Answered on Data Center Outsourcing
sponsored by CenturyLink Business
EGUIDE: There are more IT outsourcing options than ever before, but with additional choices come more pitfalls to consider before making a colocation commitment. In this expert e-guide, Clive Longbottom, renowned ITC industry analyst, will walk you through a 10-point checklist to aid you in ranking potential colocation companies.
Posted: 11 Apr 2016 | Published: 06 Apr 2016

CenturyLink Business

CW@50 - What was making the news in May
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: The National Museum of Computing has trawled the Computer Weekly archives for another selection of articles highlighting significant articles published in the month of May over the past five decades.
Posted: 10 May 2016 | Published: 09 May 2016

ComputerWeekly.com
 
 
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