411 Services White Papers, Software Downloads, Definition and Webcasts

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May 25, 2013

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411 Services Reports

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

3 Common Pitfalls to SLM—And How to Avoid Them sponsored by CA Nimsoft WHITE PAPER: Access this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services. Posted: 05 Mar 2013 \| Published: 05 Mar 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Service Level Management

How To Leverage Standards Based Automation for Explosive Growth sponsored by N-able Technologies WEBCAST: Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level. Posted: 18 Dec 2012 \| Premiered: Jul 25, 2012 TOPICS: Backups \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Disaster Recovery \| IT Outsourcing Services \| IT Service Management \| IT Services \| Management Service Providers \| Sales \| Sales Channels \| Server Management \| SMBs

Don't Miss the Business Continuity Sales Window sponsored by Datto, Inc. WHITE PAPER: Because backup disaster recovery (BDR) technology only reveals its value when things don't go as planned, it can be a tricky sell for IT services firms. Read this white paper to learn a four-step process for engaging clients on this topic and effectively selling them DR/BC products and services. Posted: 01 Feb 2013 \| Published: 01 Feb 2013 TOPICS: Backup Software \| Business Continuity Planning \| Business Continuity Planning Software \| Channel Management \| Disaster Recovery \| IT Services

You Won't Lose Sleep with Datto's Business Continuity sponsored by Datto, Inc. CASE STUDY: In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime. Posted: 01 Feb 2013 \| Published: 01 Feb 2013 TOPICS: Business Continuity Planning \| Disaster Recovery \| IT Service Management \| IT Services

Survive™ Disaster Recovery Square One Children’s Center Case Study sponsored by Industrial Defender WHITE PAPER: This case study discusses a private non-profit's bounce back from a devastating tornado and includes a breakdown of the survival timeline - from twister touchdown to the DR service provider welcoming displaced employees into their office so payroll could be processed on time. Posted: 15 Mar 2013 \| Published: 15 Mar 2013 TOPICS: Backups \| Data Recovery \| Data Replication \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| IT Services

Guide to Successful IT Business Services sponsored by Hewlett-Packard Limited EGUIDE: This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation. Posted: 06 Aug 2012 \| Published: 06 Aug 2012 TOPICS: Application Development \| Business Process Management \| Business Process Management Software \| Business Processes \| CRM \| CRM Services \| IT Management \| IT Management Services \| IT Services

The Busy IT Pros Guide to Vulnerability Management: Top 5 Tips for Avoiding Preventable Attacks sponsored by Lumension WHITE PAPER: Many businesses suffer attacks because they leave their endpoints unpatched and insecurely configured. Protecting every aspect of your organizations valuable information is an essential part of the security process. This white paper provides five tips for avoiding preventable attacks and creating a comprehensive vulnerability management plan. Posted: 17 Jul 2012 \| Published: 29 Feb 2012 TOPICS: Endpoint Security \| IT Managers \| IT Services \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

SysAid IT Success Story: LG Electronics, Canada sponsored by SysAid Technologies Ltd CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform. Posted: 06 Sep 2012 \| Published: 06 Sep 2012 TOPICS: Help Desks \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

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