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Why ITIL® is Important
sponsored by Global Knowledge
WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: 16 Apr 2012 | Published: 16 Apr 2012

Global Knowledge

3 Common Pitfalls to SLM—And How to Avoid Them
sponsored by CA Nimsoft
WHITE PAPER: Access this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services.
Posted: 05 Mar 2013 | Published: 05 Mar 2013

CA Nimsoft

How To Leverage Standards Based Automation for Explosive Growth
sponsored by N-able Technologies
WEBCAST: Discover how leveraging standards-based automation can help you become the best MSP possible, doubling your growth and scalability and taking your service offerings to the next level.
Posted: 18 Dec 2012 | Premiered: Jul 25, 2012

N-able Technologies

Don't Miss the Business Continuity Sales Window
sponsored by Datto, Inc.
WHITE PAPER: Because backup disaster recovery (BDR) technology only reveals its value when things don't go as planned, it can be a tricky sell for IT services firms. Read this white paper to learn a four-step process for engaging clients on this topic and effectively selling them DR/BC products and services.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Datto, Inc.

You Won't Lose Sleep with Datto's Business Continuity
sponsored by Datto, Inc.
CASE STUDY: In this case study, learn how IT service provider ProMission Projects prepared for and dealt with the crash of a manufacturing client's legacy hardware. Discover how virtualizing the client's server offsite allowed ProMission to keep production running until the replacement server could be installed, and thus avoid the significant cost of downtime.
Posted: 01 Feb 2013 | Published: 01 Feb 2013

Datto, Inc.

Survive™ Disaster Recovery Square One Children’s Center Case Study
sponsored by Industrial Defender
WHITE PAPER: This case study discusses a private non-profit's bounce back from a devastating tornado and includes a breakdown of the survival timeline - from twister touchdown to the DR service provider welcoming displaced employees into their office so payroll could be processed on time.
Posted: 15 Mar 2013 | Published: 15 Mar 2013

Industrial Defender

Guide to Successful IT Business Services
sponsored by Hewlett-Packard Limited
EGUIDE: This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation.
Posted: 06 Aug 2012 | Published: 06 Aug 2012

Hewlett-Packard Limited

The Busy IT Pros Guide to Vulnerability Management: Top 5 Tips for Avoiding Preventable Attacks
sponsored by Lumension
WHITE PAPER: Many businesses suffer attacks because they leave their endpoints unpatched and insecurely configured. Protecting every aspect of your organizations valuable information is an essential part of the security process. This white paper provides five tips for avoiding preventable attacks and creating a comprehensive vulnerability management plan.
Posted: 17 Jul 2012 | Published: 29 Feb 2012

Lumension

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral
sponsored by RingCentral
PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed.
Posted: 29 Oct 2012 | Published: 29 Oct 2012

RingCentral

SysAid IT Success Story: LG Electronics, Canada
sponsored by SysAid Technologies Ltd
CASE STUDY: This case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.
Posted: 06 Sep 2012 | Published: 06 Sep 2012

SysAid Technologies Ltd
 
 
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