Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Today's business phone systems are designed to eliminate the financial and operational challenges posed by older systems. Access this e-book to uncover the hidden costs of neglecting your phone system and what you should be looking for in a modern phone enterprise phone system.
How can an IT service provider for the financial and insurance industry provide the most up-to-date services to ensure that clients meet both regulatory and customer expectations? Access this case study to learn how one IT outsourcicng partner was able to reduce costs while optimizing processes with cloud technology.
If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Discover how to reduce SAP licensing costs with holistic Software Asset Management. Download this resource to examine five key initiatives to drive significant SAP savings—and avoid the pitfalls of overspending.
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