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NASA: Increasing Cloud Efficiency with Ansible Tower
sponsored by Red Hat
CASE STUDY: Download this case study to examine how NASA leveraged cloud-based, scalable IT automation to simplify configuration management and scheduling of their complex cloud environment. Learn how NASA better equipped itself to manage its AWS and achieved near real-time RAM and disk monitoring.
Posted: 13 Jan 2017 | Published: 13 Jan 2017

Red Hat

Shadow IT Guide: Protect Data and Avoid Compliance Violations
sponsored by Globalscape
WHITE PAPER: Are you sure that employees are only using IT-sanctioned ways of transferring data? If the answer is "no," then your sensitive data may be vulnerable. In this guide from Globalscape, you'll learn: what shadow IT is and its drawbacks, how to identify signs of a shadow IT problem, how to reduce shadow IT, and more.
Posted: 07 Nov 2016 | Published: 31 Oct 2016

Globalscape

3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

How to Build (and Scale) with Microservices
sponsored by AppDynamics
EBOOK: Read this e-book to gain an in-depth look on the essentials of microservices, encapsulated in four short chapters, which include, how microservices differ from service-oriented architecture, obstacles in visibility and monitoring after migration, and more.
Posted: 21 Jul 2017 | Published: 21 Jul 2017

AppDynamics

Effectively leveraging cloud-based contracts
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

ComputerWeekly.com

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the rootcause of service issues. No more war room finger pointing, just rock-solid service availability.
Posted: 07 Aug 2017 | Published: 30 Nov 2016

ServiceNow

The Unified Communications Buyer's Guide to Cutting Costs & Boosting Productivity
sponsored by Fuze
WHITE PAPER: Learn why many organizations are ditching their legacy unified communications for cloud-based UC.
Posted: 11 May 2017 | Published: 30 Dec 2016

Fuze

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

Middle East IT Priorities 2017
sponsored by ComputerWeekly.com
EGUIDE: This year's Computer Weekly and TechTarget IT Priorities survey has revealed that over half of IT decision makers at Middle East based organisations are planning on reducing how much they send of IT staff, despite the growing importance of IT to business.
Posted: 06 Feb 2017 | Published: 07 Feb 2017

ComputerWeekly.com
 
 
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