4-1-1 Calls White Papers, Software Downloads, Definition and Webcasts

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May 20, 2013

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4-1-1 Calls

4-1-1 Calls Reports

7 Essential Benefits of Hybrid Cloud Backup sponsored by Datto, Inc. WHITE PAPER: Check out this white paper to discover what a hybrid cloud is, how it applies to data backup, and the seven unique benefits of a hybrid cloud platform for SMB data backup. Posted: 28 Jan 2013 \| Published: 28 Jan 2013 TOPICS: Backup Software \| Disaster Recovery \| Hybrid clouds \| IT Services \| Private Cloud \| Public Cloud \| SMBs \| VARs

Mobile Apps Stores sponsored by ComputerWeekly.com ANALYST BRIEF: Juniper Research analyses the growing market for mobile apps in this report extract. Posted: 09 Mar 2012 \| Published: 09 Mar 2012 TOPICS: HTML \| ROI \| Smart Phones \| Tablet PC \| Telecommunications Industry \| Telecommunications Services \| Telecommunications Software

Software Education Series Part One: A Guide to Service Catalogues sponsored by Cherwell WHITE PAPER: This white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well. Posted: 25 Jan 2013 \| Published: 23 Jan 2013 TOPICS: CIOs \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Service Management \| IT Services \| Service Creation Tools \| Service Level Management

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: "Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business." Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Service Management \| CIOs \| IT Asset Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: Find out how next-gen IT solutions are flexible, intuitive, social and powerful – and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business Development \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| IT Asset Management \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight sponsored by Pitney Bowes Group 1 Software WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more! Posted: 15 Mar 2013 \| Published: 15 Mar 2013 TOPICS: Analytic Applications Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services

SIP Migration Made Easy sponsored by Intelepeer WEBCAST: This webcast details the issues involved in migrating to SIP trunking and provides a step-by-step approach that will help you enhance communications and collaboration within your enterprise while simultaneously simplifying the network and reducing costs. View now to learn more! Posted: 15 Apr 2013 \| Premiered: Mar 25, 2013 TOPICS: Collaboration \| Communications Systems \| SIP \| Telecommunications Carrier Systems \| Telecommunications Services \| Telecommunications Systems \| Unified Messaging \| VLAN \| VoIP

Turn Challenges into a competitive edge sponsored by Hewlett-Packard Limited VIDEO: Access this video to find out how HP will help you solve complex business problems by providing the right cloud solution for you and your organization. Posted: 28 Aug 2012 \| Premiered: 28 Aug 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| IT Asset Management \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

Best Practices for Migrating to a New Service Desk Platform sponsored by Nimsoft, Inc. WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

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