Bitpipe: CRM Research

Top 10 Most Overlooked Causes of Trouble in a Cisco Network

Thu, 05 Nov 2009 24:00:00 EST

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Published by: Global Knowledge

Global Trade Management Landscape of Vendors

Thu, 05 Nov 2009 24:00:00 EST

This report takes a close look at the capabilities of the software vendors that are addressing the Global Trade Management (GTM) market and summarizes their functionality and ability to address the different kinds of risk in the global supply chain. Published by: SAP America Inc

Spend Analysis: Pulling Back the Cover on Savings

Wed, 01 Oct 2008 24:00:00 EDT

As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets. Published by: SAP America Inc

The Trends and Direction of Enterprise Architecture (EA)

Sun, 01 Feb 2009 24:00:00 EST

Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility. Published by: Infosys Technologies Limited

Take Control of Your Assets and Take Control of Your Costs

Wed, 04 Nov 2009 24:00:00 EST

In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments. Published by: Numara Software

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics)

Wed, 04 Nov 2009 24:00:00 EST

This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. Published by: myDIALS Inc.

A Guide to the Value of Reliable Data in Retail Banking

Mon, 02 Nov 2009 24:00:00 EST

Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking. Published by: DataFlux Corporation

A Guide to the Value of Reliable Data in Manufacturing

Mon, 02 Nov 2009 24:00:00 EST

This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data. Published by: DataFlux Corporation

WebUI Studio Premier 2009 R1 SP1

Tue, 03 Nov 2009 24:00:00 EST

WebUI Studio 2009 R1 Premier® edition is expertly designed to solve the most complex enterprise-level web development requirements. It offers the ultimate toolset for building dynamic and powerful next-generation Rich Internet Applications. Published by: Intersoft Solutions

Gartner's Magic Quadrant for IT Event Correlation and Analysis

Tue, 03 Nov 2009 24:00:00 EST

Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis. Published by: BMC Software, Inc

Giving Trade Companies a Fast Start

Tue, 10 Mar 2009 24:00:00 EDT

Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs. Published by: SAP AG

Force.com Cloud Platform Drives Huge Time to Market and Cost Savings

Fri, 30 Oct 2009 24:00:00 EDT

IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform. Published by: Salesforce.com

A Better Bottom Line - Implementing Efficient Business Solutions

Fri, 01 Feb 2008 24:00:00 EST

Efficient operations help you better control costs and enable you to offer more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas. Published by: SAP AG

How Technology Can Help You Expand Your Business

Sat, 01 Dec 2007 24:00:00 EST

Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales. Published by: SAP AG

The 10 Worst Practices for Technical Support and How to Overcome Them

Thu, 29 Oct 2009 24:00:00 EDT

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology. Published by: NTR Global

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment

Thu, 29 Oct 2009 24:00:00 EDT

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. Published by: NTR Global

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support

Thu, 29 Oct 2009 24:00:00 EDT

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. Published by: NTR Global

Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers

Tue, 01 Apr 2008 24:00:00 EDT

This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth. Published by: SAP AG

Ready Access to Real-Time Data Helps Small Businesses Thrive

Fri, 01 Feb 2008 24:00:00 EST

Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more! Published by: SAP AG

Self-Service is Coming to IT Service Delivery…What You Need to Know

Wed, 28 Oct 2009 24:00:00 EDT

User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap. Published by: Surgient

Take a Holistic Approach to Business-Driven Security

Thu, 06 Mar 2008 24:00:00 EST

This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success. Published by: IBM

Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure

Wed, 28 Oct 2009 24:00:00 EDT

Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment. Published by: Surgient

The Total Economic Impact Of DMExpress

Mon, 25 Aug 2008 24:00:00 EDT

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. Published by: Syncsort

What Every IT Manager Should Know About Users' Real Need for BI

Thu, 22 Oct 2009 12:45:00 EDT

In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment. Published by: Tableau Software

Are You Ready for Economic Bounce Back?

Tue, 27 Oct 2009 24:00:00 EDT

This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy. Published by: Micro Focus UK

Scandinavian Airlines Modernize Business Intelligence Capabilities While Lowering Costs by Re-using Existing Applications

Tue, 27 Oct 2009 24:00:00 EDT

Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs. Published by: Micro Focus UK

Self-Service Provisioning for Dynamic Data Centers

Tue, 27 Oct 2009 24:00:00 EDT

Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery. Published by: Surgient

How to expand enterprise reporting and capitalize on the benefits of BI

Tue, 27 Oct 2009 24:00:00 EDT

Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting. Published by: Sybase, Inc.

Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses

Mon, 26 Oct 2009 24:00:00 EDT

The SAP® Business One application offers a single, affordable way to manage your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth. Published by: SAP AG

Lean Scheduling and Execution

Tue, 01 May 2007 24:00:00 EDT

This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles. Published by: SAP AG

Supply Chain Cost-Cutting Strategies

Fri, 07 Aug 2009 24:00:00 EDT

Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction. Published by: SAP AG

Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions

Thu, 22 Oct 2009 24:00:00 EDT

Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment. Published by: Sun Microsystems, Inc.

Advanced Reporting for Salesforce

Mon, 19 Oct 2009 24:00:00 EDT

As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions. Published by: SAP BusinessObjects

How to Maximize Revenue by Sending Targeted Promotions to Customers

Fri, 23 Oct 2009 24:00:00 EDT

This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue. Published by: Infor CRM

Focusing on High-Tech Manufacturers

Fri, 23 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

Fri, 23 Oct 2009 24:00:00 EDT

This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. Published by: Infor CRM

The Case for Investing in Business Analytics Technology

Fri, 23 Oct 2009 24:00:00 EDT

Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention. Published by: SAS Institute Inc.

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

Thu, 22 Oct 2009 24:00:00 EDT

This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. Published by: Infor CRM

Cashing in on Customer Intelligence in the Financial Services Industry

Thu, 22 Oct 2009 24:00:00 EDT

In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage. Published by: Infor CRM

Optimize Customer Experience to Achieve Competitive Advantage

Wed, 21 Oct 2009 24:00:00 EDT

Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. Published by: Wipro Technologies

Which Off-line CRM solution for Field Force?

Wed, 21 Oct 2009 24:00:00 EDT

This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. Published by: Wipro Technologies

In-database Analytics Demystified

Tue, 20 Oct 2009 24:00:00 EDT

In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits. Published by: Sybase, Inc.

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

Wed, 21 Oct 2009 24:00:00 EDT

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. Published by: Dolphin Corporation

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

Thu, 01 Oct 2009 24:00:00 EDT

Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. Published by: Oracle Corporation

7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

Tue, 20 Oct 2009 24:00:00 EDT

In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives. Published by: Vovici

Customer Experience IQ Report

Tue, 20 Oct 2009 24:00:00 EDT

The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty. Published by: Vovici

7 Habits of Highly Successful Surveys

Tue, 20 Oct 2009 24:00:00 EDT

Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! Published by: Vovici

Virtual Seminar Session: The Case for Investing in Business Analytics Technology

Thu, 22 Oct 2009 10:30:00 EDT

This webcast -- featuring insights from Dan Vesset, IDC’s Vice President of Business Analytics – delves into why so many organizations are turning to query and reporting, advanced analytics, and data warehousing technology and services to automate and support decision-making processes. Published by: SAS Institute Inc.

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

Mon, 19 Oct 2009 24:00:00 EDT

This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. Published by: Pivotal CRM, a CDC Software solution

Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst

Mon, 19 Oct 2009 24:00:00 EDT

In an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst. Published by: Birst

Intelligent Secure Cloud Archiving for Application Data

Thu, 15 Oct 2009 24:00:00 EDT

Iron Mountain’s Archive Services Platform API provides developers with the ideal remedy to take control of their data archiving challenges. A Web services interface allows developers to easily integrate their data-intensive applications, using almost any programming language, with Iron Mountain’s ultra-secure, highly scalable archive. Published by: Iron Mountain Digital

The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation

Wed, 14 Oct 2009 24:00:00 EDT

Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle. Published by: TAKE Supply Chain

CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI

Tue, 13 Oct 2009 24:00:00 EDT

Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports. Published by: SAP America Inc

Management Excellence: Leveraging Technology and Techniques

Sat, 01 Nov 2008 24:00:00 EDT

One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. Published by: Oracle Corporation

Picis Transforms Healthcare Processes with Business Intelligence from Business Objects

Tue, 13 Oct 2009 24:00:00 EDT

Find out how Picis incorporated business intelligence (BI) reporting and analysis technology from SAP BusinessObjects in the development of the Picis CareSuite family of products. You'll also learn how they comprise best practice applications for automating and documenting their business and clinical processes in their acute care departments. Published by: SAP America Inc

Acxiom Deploys Business Intelligence for Best-of-Breed Solutions

Tue, 13 Oct 2009 24:00:00 EDT

Find out how Acxiom, specializing in providing customer and information management solutions for companies around the world, uses SAP BusinessObjects Business Intelligence (BI) solutions to transform consumer data into actionable BI. Published by: SAP America Inc

Maximizing Customer Value with Oracle Business Intelligence Applications

Sat, 01 Dec 2007 24:00:00 EST

This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet. Published by: Oracle Corporation

Maximizing Operational Efficiency with Oracle Business Intelligence Applications

Sat, 01 Dec 2007 24:00:00 EST

Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting

Mon, 12 Oct 2009 24:00:00 EDT

Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment advisors and plan sponsors to build and change statements on an ad hoc basis. Published by: SAP America Inc

Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry

Tue, 31 Mar 2009 24:00:00 EDT

Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments. Published by: SAP America Inc

How to Embrace CRM and Make it Succeed in Your Organization

Mon, 12 Oct 2009 24:00:00 EDT

This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers. Published by: SYSPRO

Make CRM Work the Way Salespeople Do

Thu, 08 Oct 2009 24:00:00 EDT

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs. Published by: Oracle Corporation

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative

Thu, 08 Oct 2009 24:00:00 EDT

In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. Published by: BoxTone

Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending

Thu, 08 Oct 2009 24:00:00 EDT

Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches. Published by: IBM

Dell Deployment Design and Implementation

Wed, 07 Oct 2009 24:00:00 EDT

The Dell Project and Program Management approach enables the alignment of all elements of a client deployment. This standardized and easy-to-understand framework can be tailored as necessary to complement and integrate with existing customer processes. Published by: Dell, Inc. and Intel

How to Optimize Lead Nurturing to Pump Up Your Sales Pipeline

Wed, 07 Oct 2009 24:00:00 EDT

In this paper you will learn how the roles and responsibilities of marketers has evolved since the web has become a big part of your customer’s buying process. Read on to learn how you can optimize lead nurturing to pump up your sales pipeline. Published by: Genius.com

Dell Virtualization: Simplifying the Path to Profit

Tue, 23 Jun 2009 24:00:00 EDT

This webinar will explain Dell's virtualization approach and discuss Dell's virtualization optimized technologies; explaining the methodologies and approaches taken to help you work with customers to bundle more solutions and services when selling virtualization solutions. Published by: Dell, Inc. and Intel

Content Mapped to Buying Stages Powers Nurturing Results

Wed, 07 Oct 2009 24:00:00 EDT

This guide will show you five steps you can take to turn the creation of customer-centric content into a core competency and map that information for right-time delivery that keeps your prospects focused on the success you can help them achieve. Published by: Genius.com

The Science and Art of Selling

Wed, 07 Oct 2009 24:00:00 EDT

This white paper shows how scientific studies of marketing and sales effectiveness are now yielding information that can help an organization better tune its sales and marketing efforts. Published by: Genius.com

Creating Sales Opportunities with Lead Scoring

Wed, 07 Oct 2009 24:00:00 EDT

Lead scoring is often touted as the new secret sauce that transforms marketing from art to science. This guide will walk you through the process step-by-step, ensuring you have just what you need to drive continuous lead engagement, satisfy the needs of your salespeople, and play a key role in the generation of revenues. Published by: Genius.com

Improve Lead Generation and Clean Up Your Pipeline: Generate Better Leads for Better Sales Results

Wed, 07 Oct 2009 24:00:00 EDT

Quality leads result in easier/better sales. It is also agreed that taking time away from selling to generate leads cuts into sales productivity. Closer alignment between sales and marketing could improve both of these factors and reduce the disconnect that exists today. Read on to learn how to attack these costly and divisive issues. Published by: Genius.com

Chapter 3: SaaS on the Rise, but Does It Deliver?

Wed, 07 Oct 2009 24:00:00 EDT

The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks. Published by: SearchCRM

From Business Intelligence to Business Optimization

Mon, 05 Oct 2009 24:00:00 EDT

This whitepaper, written by Hurwitz and Associates, talks about moving from Business Intelligence to Business Optimization and the road to increased business benefits. Published by: IBM

Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Mon, 05 Oct 2009 24:00:00 EDT

This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

Fri, 02 Oct 2009 24:00:00 EDT

According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle. Published by: Oracle Corporation

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees

Thu, 01 Oct 2009 24:00:00 EDT

With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. Published by: IBM

Delivering Identity Management Results in 30 Days

Tue, 29 Sep 2009 24:00:00 EDT

Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today. Published by: Oracle Corporation

ERP in SMB: Exploring Growth Strategies

Thu, 15 Nov 2007 24:00:00 EST

This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. Published by: SAP

Security in the Call Center: Verifying Customer Identities without the Inconvenience

Fri, 18 Sep 2009 24:00:00 EDT

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. Published by: RSA, The Security Division of EMC

Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates

Tue, 08 Sep 2009 24:00:00 EDT

The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve. Published by: RSA, The Security Division of EMC

2009 Annual Study: France Enterprise Encryption Trends

Wed, 09 Sep 2009 24:00:00 EDT

Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection. Published by: PGP Corporation

Proven Strategies for Successfully Deploying An Electronic Health Records Solution

Tue, 22 Sep 2009 24:00:00 EDT

This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. Published by: Kofax, Inc.

VI Service Desk Version 4.0.1 - Free 30 Day Trial!

Fri, 18 Sep 2009 24:00:00 EDT

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. Published by: Velocity Integrations Software, Inc.

AventX Attachment Printer for Oracle EBS in 11i e-AM Module

Fri, 18 Sep 2009 24:00:00 EDT

This presentation will demonstrate how AventX will allow users to print work orders and corresponding attachments from both forms and self service. Watch as the actual process of printing with AventX Attachment Printer is demonstrated to show just how easy and simple printing work orders and their attachments in the Oracle EBS can be. Published by: STR Software

AventX Attachment Printer for Oracle EBS in R12 eAM Module

Fri, 18 Sep 2009 24:00:00 EDT

In this presentation you will view the actual process of printing work orders and their corresponding attachments. Watch to learn just how easy printing work orders with attachments can be with AventX Attachment Printer. Published by: STR Software

Enhance Customer Loyalty through Higher Responsiveness

Wed, 01 Apr 2009 24:00:00 EDT

The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications. Published by: Oracle Corporation

Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?

Wed, 01 Jul 2009 24:00:00 EDT

Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors. Published by: IBM

Virtual Desktop Management: Reducing Infrastructure Costs

Thu, 17 Sep 2009 24:00:00 EDT

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent. Published by: HP, Vmware and AMD

Relavis Mobilizer: Mobilizing Lotus Notes Made Simple

Wed, 16 Sep 2009 24:00:00 EDT

Mobilizing your business applications has never been easier than with Relavis Mobilizer. It is the only complete platform for developing, deploying and managing your mobile Lotus Notes data. With Relavis Mobilizer, there are no limits. Published by: Relavis Corporation

Relavis CRM: Exclusively for Lotus Notes

Wed, 16 Sep 2009 24:00:00 EDT

CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects. Published by: Relavis Corporation

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid

Sat, 01 Sep 2007 24:00:00 EDT

Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. Published by: Siperian, Inc.

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time

Wed, 16 Sep 2009 24:00:00 EDT

The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. Published by: Siperian, Inc.

Midmark Aims for Excellence with Efficient Products and Support

Wed, 16 Sep 2009 24:00:00 EDT

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. Published by: LogMeIn, Inc.

Giving Nurses More Time to Care

Wed, 16 Sep 2009 24:00:00 EDT

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. Published by: LogMeIn, Inc.

Optimizing The Value of Your Subscriber Data

Tue, 01 Sep 2009 24:00:00 EDT

Mobile network operators are not exploiting the full value of their most valuable asset—their subscriber information. While mobile network operators may be sitting on a gold mine of subscriber data, they do not have the tools they need to exploit it. This paper explains the avenues available to take advantage of their subscriber information. Published by: Hewlett-Packard Company

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server

Tue, 01 Sep 2009 24:00:00 EDT

Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets. Published by: Hewlett-Packard Company

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile

Tue, 01 Sep 2009 24:00:00 EDT

This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives. Published by: Hewlett-Packard Company

For Ceridian, it Pays to Provide High-Quality Support

Wed, 16 Sep 2009 24:00:00 EDT

This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. Published by: LogMeIn, Inc.

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices

Wed, 16 Sep 2009 24:00:00 EDT

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. Published by: LogMeIn, Inc.

Legacy Tools: Not Built for Today's Helpdesk

Wed, 16 Sep 2009 24:00:00 EDT

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. Published by: LogMeIn, Inc.

Communications Skills for Remote Support

Wed, 16 Sep 2009 24:00:00 EDT

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. Published by: LogMeIn, Inc.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment

Tue, 15 Sep 2009 24:00:00 EDT

This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team. Published by: CDC Global Services - Catalyst

CRM Strategy Guide: Leveraging your customers

Tue, 15 Sep 2009 24:00:00 EDT

Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction. Published by: Sun Microsystems, Inc.

Customer Relationship Management: The Winning Strategy in a Challenging Economy

Wed, 08 Apr 2009 24:00:00 EDT

In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. Published by: Microsoft

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

Mon, 14 Sep 2009 24:00:00 EDT

This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. Published by: Microsoft

CRM and Social Networking: Engaging the Social Customer

Tue, 09 Jun 2009 24:00:00 EDT

As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. Published by: Microsoft

Rational Agile Development Solutions eKit

Fri, 11 Sep 2009 24:00:00 EDT

Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs. Published by: IBM

Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Fri, 11 Sep 2009 24:00:00 EDT

This webcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

Podcast: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis

Thu, 10 Sep 2009 24:00:00 EDT

This podcast shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness. Published by: TIBCO Spotfire Division

The Leader in On-Demand Call Centers: Five9 Product Overview

Thu, 10 Sep 2009 24:00:00 EDT

Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9. Published by: Five9

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers

Thu, 10 Sep 2009 24:00:00 EDT

Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. Published by: Five9

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

Thu, 10 Sep 2009 24:00:00 EDT

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. Published by: Five9

The BI Survey 8: The World's Largest Independent BI Survey

Thu, 10 Sep 2009 24:00:00 EDT

Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users. Published by: Board International

High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live

Thu, 10 Sep 2009 24:00:00 EDT

Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously. Published by: Microsoft

Increasing Customer Experience via Rich Information Applications

Wed, 09 Sep 2009 24:00:00 EDT

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience. Published by: Actuate

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities

Fri, 18 Apr 2008 24:00:00 EDT

Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services. Published by: Microsoft

NBA Basketball Team Scores with Sales Force Automation Tool

Fri, 11 Apr 2008 24:00:00 EDT

Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. Published by: Microsoft

Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

Mon, 14 Apr 2008 24:00:00 EDT

The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0. Published by: Microsoft

Enhance Your Business Banking Client Relationships with RIA Technologies

Thu, 10 Sep 2009 24:00:00 EDT

Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace. Published by: Actuate

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

Tue, 22 Jul 2008 24:00:00 EDT

Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. Published by: Microsoft

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage

Tue, 15 Apr 2008 24:00:00 EDT

After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. Published by: Microsoft

Teachers Association Turns to Centralized Data Repository to Improve Member Service

Wed, 16 Apr 2008 24:00:00 EDT

The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM. Published by: Microsoft

Microsoft Dynamics CRM Online Case Study: High Five Sportswear

Wed, 09 Sep 2009 24:00:00 EDT

Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. Published by: Microsoft

Microsoft Dynamics CRM Online Case Study: Data Reduction Systems

Wed, 09 Sep 2009 24:00:00 EDT

Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management. Published by: Microsoft

Introduction to Microsoft Dynamics CRM Online

Wed, 09 Sep 2009 24:00:00 EDT

This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. Published by: Microsoft

Drive Real-World Business Processes with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. Published by: Microsoft

Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile

Wed, 09 Sep 2009 24:00:00 EDT

In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions. Published by: Microsoft

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. Published by: Microsoft

Improve Customer Relationships Using the 2007 Office System

Wed, 09 Sep 2009 24:00:00 EDT

This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Published by: Microsoft

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. Published by: Microsoft

Taking Relationship Management to a New Level with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. Published by: Microsoft

Grow Your Business with the Visibility to Capture More Sales Opportunities

Wed, 09 Sep 2009 24:00:00 EDT

In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. Published by: Microsoft

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. Published by: Microsoft

Grow Your Business with Microsoft Dynamics CRM

Wed, 09 Sep 2009 24:00:00 EDT

View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales. Published by: Microsoft

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting

Wed, 09 Sep 2009 24:00:00 EDT

View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Published by: Microsoft

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention

Wed, 09 Sep 2009 24:00:00 EDT

In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on. Published by: Infor CRM

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit

Wed, 09 Sep 2009 24:00:00 EDT

This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. Published by: Microsoft

Transforming Customer Service into a Strategic Asset

Wed, 06 Feb 2008 24:00:00 EST

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. Published by: Microsoft

Do Extraordinary Things Everyday with Microsoft Dynamics CRM!

Wed, 09 Sep 2009 24:00:00 EDT

In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. Published by: Microsoft

Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0

Wed, 09 Sep 2009 24:00:00 EDT

View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business. Published by: Microsoft

Increase Sales Productivity by Creating a Connected and Collaborative Sales Force

Wed, 09 Sep 2009 24:00:00 EDT

Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you win new business, as well as keep the business you already have. Published by: Microsoft

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Wed, 09 Sep 2009 24:00:00 EDT

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. Published by: Microsoft

Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online

Sat, 02 May 2009 24:00:00 EDT

The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM. Published by: Microsoft

A Guide to Successful CRM Implementations

Tue, 08 Sep 2009 24:00:00 EDT

Successful CRM implementations require 3 basic fundamentals - methodology, management, and continuous improvement. This white paper addresses key components of a CRM implementation methodology which will ensure success: Project Team Organization, Implementation Roadmap, Project Lifecycle, and Post-implementation Approach. Published by: Relavis Corporation

Help Desk Authority Professional Edition - 30 Day Free Trial!

Tue, 08 Sep 2009 24:00:00 EDT

How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. Published by: ScriptLogic Corporation

Remote Support Center Solution - 30 Day Free Trial!

Tue, 08 Sep 2009 24:00:00 EDT

Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm. Published by: ScriptLogic Corporation

Case Study: Aligning Network Security with Business Goals

Fri, 06 Mar 2009 24:00:00 EST

Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy. Published by: CDW Corporation

Anatomy of a Siebel CRM Archiving Project

Fri, 01 Feb 2008 24:00:00 EST

The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. Published by: IBM

Leveraging Enterprise Data Virtual Seminar: How to Innovate and Integrate BI for Business Inexpensively

Thu, 22 Oct 2009 09:00:00 EDT

This unique virtual seminar will provide new ideas and actionable tactics for integrating and designing BI systems for maximum performance - and provide tips to better leverage data from business applications such as ERP, CRM, SAP and Oracle, as well as other enterprise vendors. Published by: SearchDataManagement

Winning the Future: The Business Case for Rapid Transformation

Thu, 27 Aug 2009 24:00:00 EDT

Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses. Published by: Progress Software

PODCAST: Break free from high application costs and application backlog with Enterprise Mashups

Fri, 28 Aug 2009 24:00:00 EDT

Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed podcast. Published by: IBM

Wealth Management Firms Choose CRM to Improve Productivity and Client Service

Tue, 25 Aug 2009 24:00:00 EDT

To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. Published by: Microsoft

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution

Fri, 18 Apr 2008 24:00:00 EDT

Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user.. Published by: Microsoft

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team

Tue, 21 Oct 2008 24:00:00 EDT

Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... Published by: Microsoft

Solutions Provider Improves Productivity with Flexible Implementation Methodology

Fri, 29 Jun 2007 24:00:00 EDT

Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... Published by: Microsoft

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional

Thu, 28 Jun 2007 24:00:00 EDT

This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). Published by: Microsoft

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Fri, 25 Jul 2008 24:00:00 EDT

After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. Published by: Microsoft

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

Thu, 05 Jun 2008 24:00:00 EDT

When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. Published by: Microsoft

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction

Fri, 18 Apr 2008 24:00:00 EDT

When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM... Published by: Microsoft

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent

Tue, 15 Apr 2008 24:00:00 EDT

Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. Published by: Microsoft

B2B Lead Gen: Marketing ROI Performance & Evaluation Study

Mon, 01 Dec 2008 24:00:00 EST

MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Published by: Citrix Online

The Virtual Presenter's Series: Start Right. Design Right. Present Right.

Wed, 19 Aug 2009 24:00:00 EDT

View this on-demand Webinar series with Roger Courville, Webinar expert and author of the new book, The Virtual Presenter's Handbook, for a 3-part Webinar series on how to plan, design, and present your own Web events like a pro. Published by: Citrix Online

Business Wire hosts award-winning events for client education with GoToWebinar

Wed, 24 Jun 2009 24:00:00 EDT

Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. Published by: Citrix Online

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar

Mon, 23 Mar 2009 24:00:00 EDT

This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. Published by: Citrix Online

Using Webinars to Engage Prospects

Wed, 19 Aug 2009 24:00:00 EDT

View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. Published by: Citrix Online

9 Management Practices for Exceptional Webinars

Wed, 19 Aug 2009 24:00:00 EDT

This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign. Published by: Citrix Online

Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars

Mon, 01 Dec 2008 24:00:00 EST

Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. Published by: Citrix Online

What Causes Webinar Attendees to Bail

Wed, 19 Aug 2009 24:00:00 EDT

Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations. Published by: Citrix Online

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools

Wed, 19 Aug 2009 24:00:00 EDT

This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools. Published by: Citrix Online

How to Market and Sell Services with Webinars

Mon, 01 Jun 2009 24:00:00 EDT

This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget. Published by: Citrix Online

Improving Marketing Measurements, Operations, & ROI

Wed, 19 Aug 2009 24:00:00 EDT

Struggling to determine the impact of your lead-generation efforts? Making blind marketing decisions and hoping for the best? View this Webinar archive with Jim Lenskold, author of the recent MarketingProfs ROI study, to discover what sets the top tier of "highly effective and efficient" marketing organizations apart from others. Published by: Citrix Online

Multi-Channel Mayhem: Tapping the Customer Experience for Competitive Advantage

Thu, 20 Aug 2009 24:00:00 EDT

This webcast focuses on results from compelling research that is focused on multi-channel customer management. This research will help marketers better manage the multi-channel customer experience and develop future strategies. Published by: SAS Institute Inc.

Tips from the Trade – Competing on Web Analytics

Thu, 20 Aug 2009 24:00:00 EDT

In these troubling economic times, the online channel has been one of the more successful areas of business, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Published by: SAS Institute Inc.

Tips from the Trade – How to Execute Campaigns That Deliver ROI

Thu, 20 Aug 2009 24:00:00 EDT

Watch this webcast to learn how changing your approach to campaign management, and using predictive analytics to drive decision-making can allow you to deliver more of a return on investment (ROI). Published by: SAS Institute Inc.

A Guide To CRM ROI

Thu, 13 Aug 2009 24:00:00 EDT

The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative. Published by: Relavis Corporation

Mobilizing Enterprise Applications

Wed, 19 Aug 2009 24:00:00 EDT

Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction. Published by: Relavis Corporation

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People"

Thu, 01 Mar 2007 24:00:00 EST

By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software. Published by: Microsoft

Sales and Marketing: The New Power Couple

Mon, 01 Dec 2008 24:00:00 EST

This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. Published by: Microsoft

Improving Sales Productivity: An Opportunity for Sales and IT Leadership

Tue, 01 Apr 2008 24:00:00 EDT

The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments. Published by: Microsoft

Québec City International Modernizes Airport to Draw More Travelers, With Collaboration From Cisco and HP

Tue, 20 Jan 2009 24:00:00 EST

In January of 2009, Cisco and HP announced Québec City's Jean Lesage International Airport (Aéroport de Québec) has completed the modernization of its airport terminal using solutions from the two companies. This press release details the vital roles these companies played. Published by: Hewlett-Packard Company

ITSM guidance: ITIL V3 Update

Fri, 07 Aug 2009 24:00:00 EDT

In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path. Published by: SkillSoft Corporation

Cisco SMB Solutions: Work Wherever You Want

Sun, 16 Aug 2009 24:00:00 EDT

Where will you conduct business today? Chances are that you, your colleagues, or your employees will spend time out of the office. These days, it's not necessary to spend eight hours in the office to put in a full-day's work. Published by: Cisco Systems, Inc.

Break free from high application costs and application backlog with Enterprise Mashups

Wed, 26 Aug 2009 14:00:00 EDT

Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed webcast. Published by: IBM

Best Practices in Reconciliation: A Practical Guide for Asset Managers

Tue, 01 Jul 2008 24:00:00 EDT

This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. Published by: Advent Software, Inc

Advent Portfolio Exchange Demo

Tue, 01 Jul 2008 24:00:00 EDT

Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. Published by: Advent Software, Inc

Sales Order Management Solutions: Perfect Order Fulfillment for Wholesale Distributors

Fri, 07 Aug 2009 24:00:00 EDT

In today's wholesale distribution business climate, order management is crucial to corporate success. Read how the right software support can introduce superior end-to-end order management performance into your organization to make the critical difference. Published by: SAP America Inc

Producing to Order: Discrete Manufacturers and Customer Demand

Fri, 07 Aug 2009 24:00:00 EDT

Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. Published by: SAP America Inc

Reading the Signals: Process Manufacturers and Customer Demand

Fri, 07 Aug 2009 24:00:00 EDT

Are you on a path to demand-driven manufacturing? This white paper explores how respondents to an Economist Intelligence Unit survey are pursuing demand-driven agendas - linking them with efforts to boost operational efficiency and sustain growth. Published by: SAP America Inc

More Than a Vision: SAP's Perfect Plant in the Chemical Industry

Fri, 07 Aug 2009 24:00:00 EDT

Find out what ARC has to say about SAP's progress towards turning the "perfect plant vision" into reality by leveraging the chemical industry value network. SAP is also well-aligned with ARC's thought leadership models related to collaborative manufacturing Management. Published by: SAP America Inc

A Premium on Efficiency: Midsize Manufacturers Confront the Obstacles to Growth

Fri, 07 Aug 2009 24:00:00 EDT

How do best-in-class midsize manufacturers continue to grow in a tough economy? This research report, conducted by EIU, outlines measures manufacturers implement to continue expanding even while coping with the strains of softening demand in key markets, rising input costs, and downward pressure on prices. Published by: SAP America Inc

Microsoft Dynamics CRM - Sports Organizations

Thu, 30 Jul 2009 24:00:00 EDT

For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers. Published by: Microsoft

Chill Factore Video Case Study

Thu, 30 Jul 2009 24:00:00 EDT

The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy. Published by: Microsoft

Infor CRM Epiphany for Insurance

Wed, 01 Jul 2009 24:00:00 EDT

The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. Published by: Infor CRM

Infor CRM for Travel & Leisure

Wed, 01 Jul 2009 24:00:00 EDT

Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels. Published by: Infor CRM

Infor CRM Epiphany for Hospitality

Wed, 01 Jul 2009 24:00:00 EDT

Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. Published by: Infor CRM

Infor CRM Epiphany For Consumer Products

Wed, 01 Jul 2009 24:00:00 EDT

Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability. Published by: Infor CRM

Leicester City Football Club Video Case Study

Fri, 24 Jul 2009 24:00:00 EDT

Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! Published by: Microsoft

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs

Thu, 23 Jul 2009 24:00:00 EDT

How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

Pivotal CRM: Built For Sales

Thu, 23 Jul 2009 24:00:00 EDT

In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them. Published by: Pivotal CRM, a CDC Software solution

Infor Permission-based Marketing Campaigns

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Published by: Infor CRM

Infor CRM Interaction Advisor

Wed, 22 Jul 2009 24:00:00 EDT

Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Published by: Infor CRM

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. Published by: Infor CRM

Innovative Marketing Strategies for Individual and Personal Lines Insurers

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability. Published by: Infor CRM

Making Interactions More Intelligent Across All Channels in the Retail Finance Industry

Wed, 22 Jul 2009 24:00:00 EDT

In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction. Published by: Infor CRM

Increase Your Returns Using Event-Based Marketing

Wed, 22 Jul 2009 24:00:00 EDT

Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. Published by: Infor CRM

Drive Business Processes: Achieving the "Last Mile" of Business Productivity

Thu, 01 Mar 2007 24:00:00 EST

Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service. Published by: Microsoft

Securing the Flow of Information: Software as a Service and Your Confidential Data

Fri, 17 Jul 2009 24:00:00 EDT

This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity. Published by: Esker Inc.

The Performance Manager: Turning Information Into Higher Business Performance

Thu, 14 Feb 2008 24:00:00 EST

Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions. Published by: IBM

NIBCO, INC: Integrating Inbound Sales Order Automation

Fri, 10 Jul 2009 24:00:00 EDT

In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. Published by: Esker Inc.

Retaining Customers in Today's Economic Landscape: Improving SAP Order Management

Fri, 10 Jul 2009 24:00:00 EDT

This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. Published by: Esker Inc.

The Total Economic Impact™ Of Esker DeliveryWare

Fri, 10 Jul 2009 24:00:00 EDT

Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today. Published by: Esker Inc.

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy

Fri, 10 Jul 2009 24:00:00 EDT

This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. Published by: Esker Inc.

The Top 5 Challenges in Processing Customer Orders And How To Solve Them

Fri, 10 Jul 2009 24:00:00 EDT

This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success. Published by: Esker Inc.

Tough Economic Times Demand Tough Choices in Business Intelligence

Wed, 08 Jul 2009 24:00:00 EDT

This white paper will focus on the acquisition of Business Objects by SAP and the pain points caused by the uncertainty of SAP's product roadmaps and the difficulty of integrating their products. It will then outline some effective business intelligence strategies. Published by: IBM

Customer case studies using HP Business Availability Center

Mon, 01 Jun 2009 24:00:00 EDT

Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. Published by: Hewlett-Packard Company

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction

Thu, 01 May 2008 24:00:00 EDT

This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. Published by: Hewlett-Packard Company

The Great Debate: Buy Versus Build

Tue, 23 Jun 2009 24:00:00 EDT

This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. Published by: Oracle Corporation

How the Fastest Growing Companies Use Business Intelligence

Fri, 19 Jun 2009 24:00:00 EDT

This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage. Published by: Information Builders

Analyzing the Total Cost of a Global Service Desk

Wed, 01 Apr 2009 24:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Published by: CompuCom Systems, Inc.

Six Mistakes Companies Are Making Today and How You Can Avoid Them

Fri, 19 Jun 2009 24:00:00 EDT

Organizations need technology that can unlock the value of information. Information can drive new insights to help transform and significantly improve the business, especially critical in an uncertain economy. This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to... Published by: SAP BusinessObjects

10 Ways To Use ERP To Lean The Manufacturing Supply Chain

Fri, 19 Jun 2009 24:00:00 EDT

This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices. Published by: IFS

How Your Medium-Size Business Can Join the Business Intelligence (BI) Revolution

Fri, 19 Jun 2009 24:00:00 EDT

This webcast discusses the latest advances in business intelligence solutions for medium-sized businesses. Watch this webcast to learn how your mid-sized company can make the most out of BI. Published by: Birst

It's Time to "Go Commando" - The Birst Sales Survival Guide for 2009

Fri, 19 Jun 2009 24:00:00 EDT

Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully. Published by: Birst

Why You Should Take a Holistic Approach to ITIL and Service Support

Mon, 15 Jun 2009 24:00:00 EDT

In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Published by: BMC Software, Inc

Service Desk Consolidation Cuts Costs and Increases Service Quality

Mon, 15 Jun 2009 24:00:00 EDT

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. Published by: BMC Software, Inc

Ride the Express Lane in the Journey to Speed ITIL® Adoption

Mon, 15 Jun 2009 24:00:00 EDT

The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through... Published by: BMC Software, Inc

Unlock the Hidden IT Opportunities in Troubled Economic Times

Mon, 15 Jun 2009 24:00:00 EDT

IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and... Published by: BMC Software, Inc

7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy

Wed, 17 Jun 2009 24:00:00 EDT

Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that. Published by: SAP BusinessObjects

Visibility Through The Funnel: Integrating Advanced Analytics with Salesforce for Greater Insight in the Business

Wed, 17 Jun 2009 24:00:00 EDT

This Beagle Research Group Profile examines how analytics solutions such as OnDemand solutions by Business Objects can help Salesforce users to strategically leverage sales and other data. Published by: SAP BusinessObjects

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs

Mon, 15 Jun 2009 24:00:00 EDT

Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Published by: BMC Software, Inc

Seven Ways ITIL Can Help You in an Economic Downturn

Mon, 15 Jun 2009 24:00:00 EDT

IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... Published by: BMC Software, Inc

Decide to Survive: Four Imperatives that make Decision Management Essential in Today's Uncertain Environment

Sun, 01 Feb 2009 24:00:00 EST

Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. Published by: FICO

Crossing the Chasm Between the Service Desk and Operations

Mon, 15 Jun 2009 24:00:00 EDT

IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups. Published by: BMC Software, Inc

Practices and Trends in Enterprise Application Management

Mon, 22 Dec 2008 24:00:00 EST

Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports. Published by: Compuware Corporation

Video White Paper: Seven Tips for Profiting from Lean Times with CRM

Wed, 10 Jun 2009 24:00:00 EDT

The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Published by: Oracle Corporation

How Do You Evaluate Which On-Demand CRM Solution is Right for You?

Thu, 08 Jan 2009 24:00:00 EST

The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in times of recession, provided there is a bona fide business need and the initiative can reliably be expected to create additional revenue or save money. Published by: Oracle Corporation

Connect and Empower Mobile Salespeople

Wed, 10 Jun 2009 24:00:00 EDT

Read this free white paper to see how mobile CRM will give your sales team a winning record on the road. Published by: Oracle Corporation

Maximizing CRM Effectiveness During Lean Times

Wed, 10 Jun 2009 24:00:00 EDT

When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results. Published by: Oracle Corporation

Creating Enduring Customer Relationships

Wed, 10 Jun 2009 24:00:00 EDT

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Published by: Oracle Corporation

Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences

Mon, 09 Mar 2009 24:00:00 EDT

This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective. Published by: Oracle Corporation

Selling Through A Slump: An Industry-by-Industry Playbook to Help You Prepare for the Recovery

Wed, 10 Jun 2009 24:00:00 EDT

Selling in a recession is tough. And simply doing more of the same is not the way to survive, much less thrive, in a recession. There are important dos and don'ts in times like these. This eBook is your industry-specific roadmap out of the economic slump. Published by: Oracle Corporation

Differentiate Your Company with Complete CRM

Wed, 10 Jun 2009 24:00:00 EDT

This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. Published by: Oracle Corporation

Self-Service That Really Serves

Wed, 10 Jun 2009 24:00:00 EDT

To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Published by: Oracle Corporation

Web 2.0 and Sales Process Management

Wed, 10 Jun 2009 24:00:00 EDT

How can Web 2.0 systems and applications support management of sales processes? Read this white paper to find out! Published by: Oracle Corporation

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them

Tue, 09 Jun 2009 24:00:00 EDT

This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. Published by: Pivotal CRM, a CDC Software solution

Numara Track It! - Change Management Webinar

Mon, 08 Jun 2009 24:00:00 EDT

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... Published by: Numara Software

Numara Software Webinar - Track It!

Mon, 08 Jun 2009 24:00:00 EDT

Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices. Published by: Numara Software

Best Practices of the Best-Run Sales Organizations

Mon, 01 Jun 2009 24:00:00 EDT

Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. Published by: SAP America Inc

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital

Sun, 01 Jul 2007 24:00:00 EDT

Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. Published by: SAP America Inc

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis

Fri, 05 Jun 2009 24:00:00 EDT

There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. Published by: SAP America Inc

Operational Excellence: The New Lever of Profitability and Competitive Advantage

Thu, 01 Jan 2009 24:00:00 EST

The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance. Published by: SAP America Inc

Managing IT in a Downturn: Beyond Cost Cutting

Sat, 01 Nov 2008 24:00:00 EDT

Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Published by: SAP America Inc

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market

Tue, 02 Jun 2009 24:00:00 EDT

In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. Published by: SAP America Inc

Identity-Enabled Web Services: Standards-based Identity for Web 2.0 - Today

Fri, 05 Jun 2009 24:00:00 EDT

Web Services are emerging as the preeminent method for program-to-program communication across corporate networks as well as the Internet. Securing Web Services has been a challenge until recently. This White Paper discusses how Identity-Enabled Web Services works, and why it is important. Published by: Ping Identity Corporation

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis

Tue, 02 Jun 2009 24:00:00 EDT

The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... Published by: SAP America Inc

Oracle Business Brief: Keeping hold of your customers, especially in tough economic conditions

Mon, 05 Jan 2009 24:00:00 EST

Midsized companies often feel challenged by their deep pocketed competitors. However, being a midsized business actually makes you more agile in the market. However, this agility is dependent on your ability to manage data, information, and develop processes. This paper will outline how Oracle can help assist your data management solutions. Published by: Oracle Corporation

ONE Oracle News for Midsize Organizations - Issue 05

Thu, 04 Jun 2009 24:00:00 EDT

In this issue of ONE, Oracle takes a look at how insight combined with effective customer-facing processes can help you rise above your competition while at the same time gaining loyalty with your customers. Published by: Oracle Corporation

Reaping The Benefits of Next Generation Dashboards

Tue, 02 Jun 2009 24:00:00 EDT

The need for timely and succinct business intelligence (BI) continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. But increasingly, it is not just C-level executives and upper management who need access to business intelligence. Published by: SAP America Inc

Overall Approach To Data Quality ROI

Tue, 02 Jun 2009 24:00:00 EDT

Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. Published by: SAP America Inc

Developing A Universal Approach To Cleansing Customer And Product Data

Tue, 02 Jun 2009 24:00:00 EDT

Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Published by: SAP America Inc

Data Quality: A Survival Guide For Marketing

Tue, 02 Jun 2009 24:00:00 EDT

Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. Published by: SAP America Inc

Business Intelligence for the Small to Medium Sized Business (SMB)

Tue, 02 Jun 2009 24:00:00 EDT

Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI. Published by: SAP America Inc

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration

Tue, 02 Jun 2009 24:00:00 EDT

Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. Published by: SAP America Inc

Differentiating With Technical Support, a JBoss Customer Support Study

Fri, 01 Aug 2008 24:00:00 EDT

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. Published by: JBoss, a Division of Red Hat

Learn how to Enhance your Online Customer Relationships

Tue, 05 May 2009 24:00:00 EDT

To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Published by: Actuate

Let Customer Feedback Do the Driving

Thu, 31 May 2007 24:00:00 EDT

As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Published by: SPSS Inc. Worldwide Headquarters

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI

Wed, 31 Dec 2008 24:00:00 EST

This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys™ 3.0 - Specifications - Get the most value from your surveys with text analysis

Tue, 05 May 2009 24:00:00 EDT

Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program. Published by: SPSS Inc. Worldwide Headquarters

The Customer-Driven Innovation Series: The Predictive Enterprise

Sat, 01 Dec 2007 24:00:00 EST

Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work. Published by: SPSS Inc. Worldwide Headquarters

Expand Your Reach: Mastering Multi-Modal Survey Research

Tue, 14 Apr 2009 11:00:00 EDT

Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak. Published by: SPSS Inc. Worldwide Headquarters

A Smarter Start: Preparing Data with SPSS Statistics Base

Thu, 12 Feb 2009 01:00:00 EST

Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data. Published by: SPSS Inc. Worldwide Headquarters

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models

Thu, 05 Mar 2009 11:00:00 EST

Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance. Published by: SPSS Inc. Worldwide Headquarters

Turning Results into Rewards: Survey Analysis and Reporting

Thu, 26 Feb 2009 11:00:00 EST

Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference. Published by: SPSS Inc. Worldwide Headquarters

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses

Thu, 12 Feb 2009 11:00:00 EST

Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. Published by: SPSS Inc. Worldwide Headquarters

Boost ROI with Faster, Easier, VISUAL Analytics

Tue, 24 Feb 2009 11:00:00 EST

Join us at this live webcast and learn how you can:

Use RFM analysis to quickly rank customers for high-return marketing
Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning
and more

Published by: SPSS Inc. Worldwide Headquarters

Effective Strategies for Capturing the Voice of the Customer

Thu, 12 Mar 2009 11:00:00 EDT

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. Published by: SPSS Inc. Worldwide Headquarters

Coinstar Selects the Most Profitable Machine Locations

Mon, 04 May 2009 24:00:00 EDT

Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details. Published by: SPSS Inc. Worldwide Headquarters

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS

Mon, 04 May 2009 24:00:00 EDT

Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. Published by: SPSS Inc. Worldwide Headquarters

Publisher Targets Most Profitable Subscribers with SPSS

Mon, 04 May 2009 24:00:00 EDT

To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more. Published by: SPSS Inc. Worldwide Headquarters

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining

Mon, 04 May 2009 24:00:00 EDT

This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. Published by: SPSS Inc. Worldwide Headquarters

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider. Published by: SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You

Fri, 01 May 2009 24:00:00 EDT

This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector. Published by: SPSS Inc. Worldwide Headquarters

Better Reporting, Better Results: Successful Strategies from the Field

Tue, 17 Mar 2009 11:00:00 EDT

Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast. Published by: SPSS Inc. Worldwide Headquarters

Empower Your Consumer Research Department with Predictive Analytics

Fri, 01 May 2009 24:00:00 EDT

In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS. Published by: SPSS Inc. Worldwide Headquarters

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting

Mon, 27 Apr 2009 24:00:00 EDT

Help Desk vs. Service Desk: Which One is Right for You

Thu, 05 Mar 2009 24:00:00 EST

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. Published by: Numara Software

Achieving Service Excellence Across The Enterprise - Leveraging Cross-Enterprise Workflow to Organize Around the Customer

Sun, 01 Feb 2009 24:00:00 EST

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. Published by: Numara Software

Dell's SMART Approach to Workload Automation

Fri, 17 Apr 2009 24:00:00 EDT

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. Published by: BMC Software, Inc

Desktop Authority Password Self-Service Version 4.1.1

Fri, 10 Apr 2009 24:00:00 EDT

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. Published by: ScriptLogic Corporation

Accelerating Enterprise Application ROI

Mon, 01 Dec 2008 24:00:00 EST

Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades. Published by: Oracle Corporation

Plugging In the Universal Adapter

Thu, 01 Jan 2009 24:00:00 EST

Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs. Published by: Oracle Corporation

Social CRM Comes of Age

Wed, 01 Apr 2009 24:00:00 EDT

Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Published by: Oracle Corporation

Value-driven product management: Six keys to product success

Thu, 01 Jan 2009 24:00:00 EST

This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products. Published by: IBM

Effective Negotiating: 5 Rules for Smooth Transactions

Fri, 13 Mar 2009 24:00:00 EDT

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. Published by: Global Knowledge

Giving Trade Companies a Fast Start: SAP All-in-One Fast Start Program

Tue, 10 Mar 2009 24:00:00 EDT

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast

Tue, 03 Mar 2009 24:00:00 EST

Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast

Tue, 03 Mar 2009 24:00:00 EST

View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. Published by: Cast Iron Systems

Cross-Channel Campaign Management - Next Generation Multichannel Marketing

Mon, 02 Mar 2009 24:00:00 EST

This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts. Published by: Infor CRM

Simplify Oracle CRM On Demand Integration

Mon, 23 Feb 2009 24:00:00 EST

Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. Published by: Cast Iron Systems

Who Are My Best Customers?

Fri, 20 Feb 2009 24:00:00 EST

Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. Published by: SPSS Inc. Worldwide Headquarters

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. Published by: SPSS Inc. Worldwide Headquarters

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. Published by: SPSS Inc. Worldwide Headquarters

Hard Hat Area: Myths and Pitfalls of Data Mining

Fri, 20 Feb 2009 24:00:00 EST

The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners. Published by: SPSS Inc. Worldwide Headquarters

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics

Fri, 20 Feb 2009 24:00:00 EST

To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs. Published by: SPSS Inc. Worldwide Headquarters

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics

Fri, 20 Feb 2009 24:00:00 EST

This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom. Published by: SPSS Inc. Worldwide Headquarters

Empowering the Mobile Enterprise

Fri, 20 Feb 2009 24:00:00 EST

This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity. Published by: Pivotal CRM, a CDC Software solution

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success

Fri, 20 Feb 2009 24:00:00 EST

This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. Published by: Pivotal CRM, a CDC Software solution

Client Relationship Management for Asset Managers

Fri, 20 Feb 2009 24:00:00 EST

This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster. Published by: Pivotal CRM, a CDC Software solution

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity. Published by: Pivotal CRM, a CDC Software solution

How to Ensure That Your Employees Will Want to Use CRM

Fri, 20 Feb 2009 24:00:00 EST

This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. Published by: Pivotal CRM, a CDC Software solution

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty

Fri, 20 Feb 2009 24:00:00 EST

This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. Published by: Pivotal CRM, a CDC Software solution

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market

Fri, 20 Feb 2009 24:00:00 EST

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs

Fri, 20 Feb 2009 24:00:00 EST

This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Published by: Pivotal CRM, a CDC Software solution

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Fri, 20 Feb 2009 24:00:00 EST

This paper explores core principles companies can use to help them select a CRM system. Published by: Pivotal CRM, a CDC Software solution

Business Process-Centric Information Technology: Aligning Business and Technology for High Performance

Wed, 18 Feb 2009 24:00:00 EST

Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance. Published by: Accenture

PCI DSS Compliance in the UNIX/Linux Datacenter Environment

Mon, 16 Feb 2009 24:00:00 EST

Read this whitepaper to discover a solution that enables IT organizations to create a secure access control infrastructure through granular authorization and "delegation" of the UNIX/Linux root or super user password to users based on their role and duties in the organization. Published by: BeyondTrust Corporation

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2

Wed, 11 Feb 2009 24:00:00 EST

This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. Published by: Talend

Integrating SAP Data in the Information System Using Open Source Data Integration

Tue, 10 Feb 2009 24:00:00 EST

This Technical Note discusses Talend's data integration capabilities for SAP and covers Talend's SAP connectors, as well as additional SAP-dedicated tools. Published by: Talend

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA)

Tue, 10 Feb 2009 24:00:00 EST

The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users. Published by: Global Knowledge

6 Best Practices for Preventing Enterprise Data Loss

Thu, 05 Feb 2009 24:00:00 EST

Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements. Published by: RSA, The Security Division of EMC

2009 Security Mega Trends Survey

Mon, 02 Feb 2009 24:00:00 EST

This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months. Published by: Lumension

A New Mandate for IT

Sun, 01 Apr 2007 24:00:00 EDT

Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. Published by: SAP America Inc

Warehouse Management Today: Balancing Financial Pressures and Growing Demands

Fri, 23 Jan 2009 24:00:00 EST

This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs. Published by: SAP America Inc

Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions

Fri, 23 Jan 2009 24:00:00 EST

To avoid a 7.96% increase in logistics costs, companies should follow the roadmap of Best in Class companies, which have been able to reduce costs or keep them flat via supply chain transformation. Published by: SAP America Inc

Operational Excellence: Enabling Sustained Growth Spotlight on the Americas

Fri, 23 Jan 2009 24:00:00 EST

Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. Published by: SAP America Inc

Best Practices in Complex Equipment Manufacturing, Sales, and Service

Fri, 23 Jan 2009 24:00:00 EST

This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. Published by: SAP America Inc

Seven Tips for Profiting from Lean Times with CRM

Mon, 26 Jan 2009 24:00:00 EST

With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. Published by: Oracle Corporation

What is Your Recession Sales Strategy?

Mon, 26 Jan 2009 24:00:00 EST

This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target. Published by: Oracle Corporation

Best Practices in the Call Center: A Customer Touch-Point Methodology

Mon, 26 Jan 2009 24:00:00 EST

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. Published by: Oracle Corporation

How to Assure ERP Success: Taking Ownership

Mon, 12 Jan 2009 24:00:00 EST

CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Published by: IFS

Four Common ERP Implementation Mistakes

Mon, 12 Jan 2009 24:00:00 EST

Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Published by: IFS

Leverage ERP for Sales & Operations Planning

Mon, 12 Jan 2009 24:00:00 EST

Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. Published by: IFS

The Friendly Face of IT: User-friendly IT Management

Tue, 06 Jan 2009 24:00:00 EST

This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. Published by: Numara Software

Getting Started with Master Data Management

Wed, 24 Dec 2008 24:00:00 EST

This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management. Published by: DataFlux Corporation

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen

Wed, 24 Dec 2008 24:00:00 EST

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. Published by: IQMS

Voice Architectures and Deployment Models

Wed, 10 Dec 2008 24:00:00 EST

Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. Published by: Global Knowledge

Increase Profits and Customer Satisfaction in the Communications Industry

Fri, 05 Dec 2008 24:00:00 EST

Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. Published by: Infor CRM

Addressing the challenges of implementing a customer-centric strategy

Fri, 05 Dec 2008 24:00:00 EST

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. Published by: Infor CRM