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	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsCRM Research</title> 
	<link>http://www.bitpipe.com?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 01 Dec 2009 18:01:03 EST</lastBuildDate>
	<pubDate>Tue, 01 Dec 2009 18:01:03 EST</pubDate>  <item> <title><![CDATA[The Seven Major Obstacles on the Road to Managed Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259706963_553.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits
   Published by: N-able Technologies]]></description>
		<pubDate>Tue, 01 Dec 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Finding the Way Home: How to Design Your At-Home Agent Framework]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259701181_15.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
   Published by: inContact]]></description>
		<pubDate>Tue, 01 Dec 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Trends and Changing Landscape of DDoS Threats and Protection]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259693384_763.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    In March 2009, VeriSign commissioned Forrester Consulting to conduct a study, which included 400 respondents from the US and Europe and was designed to provide quantitative data regarding today's DDoS threats and companies' defense strategies against these threats. In this report you'll explore key findings of this study.
   Published by: VeriSign&#174;  (UK, Middle East, Africa)]]></description>
		<pubDate>Mon, 06 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259612814_522.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.
   Published by: IBM]]></description>
		<pubDate>Mon, 30 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Culture of Customer Satisfaction:  How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259169134_110.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Wed, 19 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Measuring and Improving Customer Satisfaction in the Insurance Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259167791_683.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Learn how leading insurers use MarketTools&reg; CustomerSat&trade; to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[9 Critical Steps in Designing Enterprise-Wide Feedback Systems]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259162605_851.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Saving At-Risk Customers and Revenue Through Survey Action Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259163262_836.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
   Published by: MarketTools, Inc.]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Increasing Competitiveness and Reducing Costs in Today's Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259095056_582.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
   Published by: Microsoft Corporation India Pvt Ltd]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Total Economic Impact&trade; Of Progress Actional Management for Interconnected Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259094267_807.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.
   Published by: Progress Software]]></description>
		<pubDate>Tue, 24 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[60 TB of Savings in 4 Days: EMC IT&#146;s Informatica Data Archive Proof of Concept]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258665495_52.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper illustrates the ability to reduce the data growth challenge seen with EMC&#146;s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
   Published by: EMC Corporation]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Podcast: The End User Experience: Flexible Computing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258640266_192.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This podcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Podcast: The End User Experience: The Working End User]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258639565_835.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Thu, 19 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258583628_613.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Last Software You'll Ever Buy? The CRM Platform as Development Platform]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258582998_426.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business&#146; processes.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The End User Experience: The Working End User]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258557469_533.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.
   Published by: Intel Technology Provider]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enable Your Workforce with True Anytime, Anywhere Connectivity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258065633_12.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
   Published by: Dell, Inc.]]></description>
		<pubDate>Mon, 01 Dec 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Podcast: Enabling Total Spend Analysis in the Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258473044_751.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's.
   Published by: TIBCO Spotfire Division]]></description>
		<pubDate>Tue, 17 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enabling Total Spend Analysis in the Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258471884_361.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Hear TIBCO Spotfire's John Callan discuss how you can perform total spend analysis, drive supplier consolidation, identify maverick spend in a user-friendly, visual analysis environment and address a range of KPI's.
   Published by: TIBCO Spotfire Division]]></description>
		<pubDate>Tue, 17 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258409110_17.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Consolidating and virtualizing application, web, and database tiers for enterprise Oracle&reg; Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
   Published by: Sun Microsystems, Inc.]]></description>
		<pubDate>Mon, 16 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optimize Your SAP Applications and Maximize Your Return on Investment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258063351_598.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.
   Published by: CDC Global Services &#45; Catalyst]]></description>
		<pubDate>Thu, 12 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Service Catalog Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258058170_282.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
   Published by: Axios Systems]]></description>
		<pubDate>Thu, 05 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257981397_636.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257980703_193.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
   Published by: Microsoft]]></description>
		<pubDate>Mon, 01 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257980731_306.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
   Published by: Pivotal CRM, a CDC Software solution]]></description>
		<pubDate>Wed, 11 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257967279_118.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft&reg; Online Services helped them reach their goals.
   Published by: Microsoft]]></description>
		<pubDate>Sun, 01 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257873809_869.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.
   Published by: IBM]]></description>
		<pubDate>Tue, 14 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[10 Quick Wins for Sales & Marketing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257802735_738.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.
   Published by: ZoomInfo]]></description>
		<pubDate>Mon, 09 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Selling to the C-Level: How to Convince Company Leaders to Buy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257801396_169.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
   Published by: ZoomInfo]]></description>
		<pubDate>Mon, 09 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Do-It-Yourself BI Done Right: The Secret Sauce is SaaS]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257788839_82.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
   Published by: myDIALS Inc.]]></description>
		<pubDate>Thu, 19 Nov 2009 11:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Top 10 Most Overlooked Causes of Trouble in a Cisco Network]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257515829_986.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
   Published by: Global Knowledge]]></description>
		<pubDate>Thu, 05 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Trends and Direction of Enterprise Architecture (EA)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257383457_568.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
   Published by: Infosys Technologies Limited]]></description>
		<pubDate>Sun, 01 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Take Control of Your Assets and Take Control of Your Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257377373_319.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
   Published by: Numara Software]]></description>
		<pubDate>Wed, 04 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257371161_620.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
   Published by: myDIALS Inc.]]></description>
		<pubDate>Wed, 04 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Guide to the Value of Reliable Data in Retail Banking]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257189894_4.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
   Published by: DataFlux Corporation]]></description>
		<pubDate>Mon, 02 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Guide to the Value of Reliable Data in Manufacturing]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257188187_52.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
   Published by: DataFlux Corporation]]></description>
		<pubDate>Mon, 02 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner's Magic Quadrant for IT Event Correlation and Analysis]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257265269_369.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Before investing in an event management solution, you&#146;ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Tue, 03 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Giving Trade Companies a Fast Start]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256841549_931.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.
   Published by: SAP AG]]></description>
		<pubDate>Tue, 10 Mar 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Force.com Cloud Platform Drives Huge Time to Market and Cost Savings]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256938185_97.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
   Published by: Salesforce.com]]></description>
		<pubDate>Fri, 30 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Better Bottom Line - Implementing Efficient Business Solutions]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256925628_170.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Efficient operations help you better control costs and enable you to offer
more competitive pricing and terms to your customers. SAP Business One, a single, affordable application designed for small businesses, lets you streamline operations, access accurate information quickly, and get a 360-degree view of key business areas.
   Published by: SAP AG]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Technology Can Help You Expand Your Business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256924726_589.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Your company's growing fast. Your days are consumed with the flurry of activities it takes to manage that expansion. With the right business management software, you can integrate your business, improve customer service, make more informed business decisions, and move into online sales.
   Published by: SAP AG]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256834526_720.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
   Published by: NTR Global]]></description>
		<pubDate>Thu, 29 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256831879_149.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This white paper will explore 10 of the &quot;worst practices&quot; that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
   Published by: NTR Global]]></description>
		<pubDate>Thu, 29 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Selection Criteria for Remote Support Tools:  &#147;Best-of-Breed&#148; Products Speed ROI for Technology Investment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256832808_462.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
   Published by: NTR Global]]></description>
		<pubDate>Thu, 29 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Using Market Influence to Grow Your Business: Collaborate with Partners and Win More Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256805877_676.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.
   Published by: SAP AG]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Ready Access to Real-Time Data Helps Small Businesses Thrive]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256797874_192.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the
SAP&reg; Business One application. Read this white paper to learn more!
   Published by: SAP AG]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Self-Service is Coming to IT Service Delivery&#133;What You Need to Know]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256765555_835.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
   Published by: Surgient]]></description>
		<pubDate>Wed, 28 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Take a Holistic Approach to Business-Driven Security]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256756411_408.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
   Published by: IBM]]></description>
		<pubDate>Thu, 06 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Top 10 Reasons to Add Surgient Self-Service to VMware Virtual Infrastructure]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256744636_455.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    Learn the top 10 reasons to add Surgient's self-service provisioning and management to help you get even more from your VMware investment.
   Published by: Surgient]]></description>
		<pubDate>Wed, 28 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Total Economic Impact Of DMExpress]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256740836_612.html?asrc=RSS_BP_KABPCRM]]></link>
		<description><![CDATA[
    The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester&#146;s aim is to clearly show all calculations and assumptions used in the analysis.
   Published by: Syncsort]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

