Bitpipe: CRM Research

Bitpipe: CRM Research http://www.bitpipe.com?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 16 May 2008 11:15:39 EDT Fri, 16 May 2008 11:15:39 EDT <![CDATA[The CRM Value Proposition]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[The Many Faces of Sign On]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[The New Information Agenda: Do You Have One?]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Retaining Global Leadership with Cameleon Multichannel Commerce]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Optimizing Complex Selling and Ordering Processes across Europe]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Streamlining an Inefficient and Complex Sales Process to Improve Performance and Customer Satisfaction]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[10 Reasons to Get Your Support Software as a Service]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Salesforce.com™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[SAP™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle PeopleSoft CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Microsoft Dynamics™ CRM Integration into the Contact Center]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Oracle Siebel Integration into the Contact Center Technical Integration Brief]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Informatica Data Migration Guidebook: Research, Best Practices and ROI]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[IBM pureXML for SOA: Unlocking the Business Value of Information]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Master Data Management: Effective Data Governance]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Techniques and Tools for Data Quality Management]]> Wed, 28 May 2008 14:00:00 EDT <![CDATA[SOA as a Catalyst for Transformation]]> Wed, 21 May 2008 12:00:00 EDT <![CDATA[eCity Sell - Sales Order Management for .Net2.0]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[ROI with ACom3 Commission and Incentive Compensation System]]> Wed, 07 May 2008 24:00:00 EDT <![CDATA[Lean & Green - Reducing Energy Drain for IT Business Gain]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[EMC Documentum Archive Services for SAP]]> Wed, 25 Jan 2006 24:00:00 EST <![CDATA[ESG Report - Thought Leadership Series: Data Management Challenges in the Internet Computing Era]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Boost Profits by Tying CRM to Business Processes through Customer Communication Management]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Customer Communication Management: Accelerating Intelligent Communications]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[The Case for CRM on IBM i]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[ImageMC++: A Complete Solution for Health Claim Processing]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[MC2 Quote-to-Cash - Enterprise Cash-Flow Optimization]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Business Process Outsourcing for Life and Annuities]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Developing an Effective Business Case for WMS - ROI: Measured by Throughput and Efficiency: Not Cutting Heads!]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[A Quick ROI and Low TCO Approach to Mobilizing Enterprise Applications]]> Thu, 15 May 2008 14:00:00 EDT <![CDATA[Great Lakes Improves Customer Service with Docusign Electronic Signature Solution]]> Mon, 28 Apr 2008 24:00:00 EDT <![CDATA[DebtXs: Empowering Consumers with Honorable Alternatives to Bancruptcy]]> Mon, 28 Apr 2008 24:00:00 EDT <![CDATA[How Software as a Service (SaaS) can Solve Real World Business Challenges]]> Wed, 14 May 2008 14:00:00 EDT <![CDATA[Burton Take 5: REST: What Is Everyone Talking About?]]> Wed, 15 Aug 2007 24:00:00 EDT <![CDATA[The Titan 3000 Business Velocity on a New Scale]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration.]]> Mon, 01 Sep 2003 24:00:00 EDT <![CDATA[The Forrester Wave: Service Desk Management Tools, Q2 2008]]> Mon, 07 Apr 2008 24:00:00 EDT <![CDATA[Workers Compensation Management System (WCMS)]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[CS-ENTERPRISE--Complete Enterprise Configuration Management System]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Policy STAR® -- Web-Based P&C Policy Administration]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[CS-PPLM for Automotive Suppliers - Product Launch & Engineering Change Mgmt]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Fiserv Helps Automobile Insurance Company Combine Two Legacy Systems to Centralize Claims Processing]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Perfect How You Project]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Leading Edge Solutions for Pandemics & Other Threats]]> Thu, 24 Apr 2008 24:00:00 EDT <![CDATA[Winning with Web Metrics]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[Using Advanced Analytics to Gain Insights into Your Revenue Stream]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[dn:Director Data Quality and Customer Data Integration]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Enterprise Personalization for the Insurance Industry]]> Thu, 01 Apr 2004 24:00:00 EST <![CDATA[Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Service Level Agreements and Management: Putting Real-World Management in SLM and Next Steps in SLA]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Customer Information Quality Protection and Assessment]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Dialogue Live: The Solution for Intelligent, Interactive Documents]]> Fri, 25 Apr 2008 24:00:00 EDT <![CDATA[Dialogue: The Solution for Enterprise Document Automation]]> Fri, 25 Apr 2008 24:00:00 EDT <![CDATA[IT Problem Management: Improving Processes to Resolve Performance Problems Quickly]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Leveraging Information for Innovation and Competitive Advantage]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[QUALITY AWARDS III: Compellent Shakes up the Midrange Array Competition]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Channel Performance Outlook 2008]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Business Gain from How You Retain]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Mastering the Coalition to Leverage and Optimize Sales Effectiveness (CLOSE) New York, NY]]> Tue, 22 Jan 2008 24:00:00 EST <![CDATA[Oracle Customer Services Resource Center]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Top Five Things to Do to Prepare for an Oracle Upgrade]]> Mon, 21 Apr 2008 24:00:00 EDT <![CDATA[Oracle Fusion Middleware for Siebel]]> Mon, 21 Apr 2008 24:00:00 EDT <![CDATA[Avoiding Data Quality Failure: Identifying Data Quality Pitfalls before They Happen]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Pay-for-Performance: A Practical Guide to Merit-Based Compensation Planning]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Business Performance Management with On-Demand Software for Mid-Sized Companies]]> Mon, 01 May 2006 24:00:00 EDT <![CDATA[Delivering the Power of Choice with Microsoft Dynamics CRM]]> Thu, 17 Apr 2008 24:00:00 EDT <![CDATA[Seeing Clearly: The Benefits of an Intuitive Enterprise Solution]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Dispatch Direct for Field Service Automation]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct: Concrete Cutting Service Provider]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Field Service Automation - No Longer a "Maybe" but a "Must"]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence]]> Wed, 16 Apr 2008 09:00:00 EDT <![CDATA[Contact Center Costs: The Case for Telecommuting Agents]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[10 Minutes to Closing a Deal Faster]]> Mon, 14 Apr 2008 24:00:00 EDT <![CDATA[Supply Chain Opportunity Assessment for Processes and Performance]]> Mon, 14 Apr 2008 24:00:00 EDT <![CDATA[Readers' Choice Awards]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Editor's Desk: Fool's Game]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Accelerate Your SOA Projects through Service Simulation]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[Find Out How Much You Can save on Your Desktop Infrastructure Using VDI and the Pano Logic Virtual Desktop Solution]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Business Rule Management Systems and Financial Services: Equifax as a Case Study]]> Tue, 01 Mar 2005 24:00:00 EST <![CDATA[Fraud Prevention and Detection for Credit and Debit Card Transactions]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Before & After: Quantifying Business Rule Results in Key Banking Applications]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Lending and Credit Solution Brief]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Financial Giant Cuts Costs through Offshore Testing Services]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[IDC Vendor Spotlight: Pragmatic yet Visionary ERP Requirements Driving Manufacturing Companies]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Measuring Service Effectiveness]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Scribe Adapter for Microsoft Dynamics]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[Scribe Adapter for Microsoft Dynamics GP]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[Scribe Adapter for Microsoft Dynamics NAV]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[Scribe Adapter for Salesforce]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[Scribe Adapter for SalesLogix]]> Tue, 08 Apr 2008 24:00:00 EDT <![CDATA[How Cellular South Identified Service Coverage Areas and Improved Customer Service]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Large School District Transitions from Kronos to GHG for Their Time & Attendance Solution]]> Mon, 07 Apr 2008 24:00:00 EDT <![CDATA[The Top 5 Reasons to Buy a Time and Attendance Solution Today]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[The Business Case for On-Demand Business Intelligence]]> Wed, 23 Apr 2008 14:00:00 EDT <![CDATA[Freedom from Data Quality Issues with a Comprehensive Zero Based Open Source Solution]]> Mon, 07 Apr 2008 24:00:00 EDT <![CDATA[Can Your Contact Center Handle a Disaster?]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[The Business Value of Social Networking Applications]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[Agile and Collaborative Design: Rally SoftwareEngages with Customers for Product Innovation]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Accelerating Enterprise Application ROI]]> Thu, 01 Jan 2004 24:00:00 EST <![CDATA[Inventory Optimization Can Increase Your Profitability]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[Verint Solutions in Action AAA Washington: A Case Study]]> Fri, 01 Dec 2006 24:00:00 EST <![CDATA[Top 10 Tips on Getting Started with Speech Analytics]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Analytics-driven Workforce Optimization: An Essential Approach to Enterprise]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Speech Analytics - Best Practices and Customer Case Studies]]> Thu, 03 Apr 2008 24:00:00 EDT <![CDATA[FACTS® CLAIMS & ENCOUNTERS™]]> Mon, 01 Jan 2001 24:00:00 EST <![CDATA[FACTS Defined Contribution System (FACTS DCS) - Advanced Technologies for Expert Health Claims Management]]> Thu, 01 Jan 2004 24:00:00 EST <![CDATA[FACTS® Web™]]> Mon, 01 Jan 2001 24:00:00 EST <![CDATA[Accelerating Information System Interoperability for Secured Business Processes Automation]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[The Road to Implementation: How to Access and Buy Business Management Software]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Making the Move: What to Do When You've Outgrown QuickBooks]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[Contract Signature Management: Streamlining the "Last Mile" of the Sales Process]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Four Essentials for Building Your SharePoint Strategy]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Achieving Service-Level Compliance with Business-Critical Applications]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Inversoft Profanity Solutions]]> Mon, 31 Mar 2008 24:00:00 EDT <![CDATA[Delivering and Measuring Customer Service]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Numara® FootPrints 8: Service Management that Serves the Business]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Numara® Track-It! 8 Overview Webinar]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Hilton Reservations Worldwide]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Virgin Atlantic Airways]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[VW Credit, Inc.]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[PerformanceEdge Overview Demo]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Password Management Survey]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Enabling Operational Business Intelligence (BI) with Real-time Data Integration]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Eliminate Sales Hassles and Close Deals Faster: Accelerating Contract and Signature Processes]]> Wed, 23 Apr 2008 14:00:00 EDT <![CDATA[Application Performance Management: Looking Back, Looking Forward]]> Wed, 26 Mar 2008 24:00:00 EDT <![CDATA[From Reporting to Performance Management - A Roadmap]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Quality Awards III: IBM and Sun Shine among Tape Libraries]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Success Story - Worldspan Streamlines Contract Signing with DocuSign]]> Sat, 02 Sep 2006 24:00:00 EDT <![CDATA[Can a better phone bill reduce churn?]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Accelerate Your Sales with Electronic Signature Technology]]> Wed, 26 Mar 2008 24:00:00 EDT <![CDATA[Cable Communications Industry: Meeting the critical needs of today's cable operators]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Twiddy & Company Realtors Increase Web Revenues Quickly and Reduces Costs with Electronic Signatures]]> Wed, 26 Mar 2008 24:00:00 EDT <![CDATA[Maxcom Telecommunicaciones Updated Billing Processes]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Success Story - Reducing Contract Cycles and Speeding ISO 9000 Certification with E-Signatures]]> Wed, 26 Mar 2008 24:00:00 EDT <![CDATA[Special Brief - Is an eSignature Solution in Your Future?]]> Wed, 26 Mar 2008 24:00:00 EDT <![CDATA[Genesys Global Consumer Survey - 2007]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Why an Output Management Solution Will save You Money]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1]]> Tue, 01 May 2007 24:00:00 EDT <![CDATA[The intelligent Customer Front Door]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Oracle 11g Tutorial: Test Applications Better, Backup Data More Easily, and Encrypt Data for Added Security]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[5 Challenges to Effectively Managing Your Remote Systems]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Ten Tips for Effective Lead Management]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Best Practices for Creating Effective Landing Pages]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Create B2B Relationships, Build Trust and Increase Sales]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Step-by-Step Guide to Aligning Sales and Marketing by Implementing Lead Scoring]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[A Strategic Approach to Enabling Mobile Business Applications]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[CRM QuickStart]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[Let BIO for Microsoft Dynamics SL Help Your Organization]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[Keep Your Customers Happy with Microsoft Dynamics CRM]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[A Model Solution for Textile and Apparel Organizations]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[Disaster Recovery Made Easy with HP BladeSystem and VMware Virtualization - Webcast]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[HP POS System Helps Mayors Improve Customer Service, Gain Selling Time]]> Sat, 01 Apr 2006 24:00:00 EST <![CDATA[Customer Data Security: PCI and Beyond - Benchmark Study 2008]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[HP - rp5700 Point of Sale System]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[HP Delivers at the Point-of-Sale]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Why Middleware Is Now Mainstream]]> Fri, 14 Mar 2008 24:00:00 EDT <![CDATA[Extending Oracle Siebel CRM Oracle Fusion Middleware]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[MapXTreme Java Edition Data Sheet]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Optim Data Growth Solution for Oracle's PeopleSoft Enterprise]]> Thu, 13 Mar 2008 24:00:00 EDT <![CDATA[Optim™ Data Growth Solution for Oracle's Siebel® CRM]]> Thu, 13 Mar 2008 24:00:00 EDT <![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Five lessons learned from successful CRM-ERP integration projects]]> Fri, 14 Mar 2008 09:00:00 EDT <![CDATA[FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Accelerators for WebSphere Portal Deliver SOA Business Value]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[MarketTools Case Study: How EchoSign Automates Contract Signature Applications]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Accelerate the Sales Cycle with Contract Automation and E-Signatures]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Communications and Media Company Proves Gaining Control over Exceptions Results in Greater Customer Retention and Savings]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Effective Data Quality Program Management: Tips and advice]]> Tue, 11 Mar 2008 09:00:00 EDT <![CDATA[Success Model for CRM Implementation]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Avoiding Data Quality Failure: Identifying Data Quality Pitfalls Before They Happen Webcast]]> Tue, 11 Mar 2008 09:00:00 EDT <![CDATA[Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Automating Job Card Generation for Maintenance, Repair and Overhaul]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[MapXtreme 2005 v6.7.1]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[Take Your Customer Service to the Next Level: Are You Providing Your Customers with a Satisfying Experience That Will Keep Them Coming Back?]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights.]]> Fri, 07 Mar 2008 24:00:00 EST <![CDATA[E-Guide: Strategic Planning for Mobile Applications]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Driving Sales Productivity in 2008]]> Wed, 19 Mar 2008 02:30:00 EDT <![CDATA[To Get Promoted in Customer Support, Do These Five Things]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Customer Support Solution]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[IT HelpDesk Solution]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[ExtraView Enterprise - Business Process Management Software]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[Data quality programs: A common sense approach]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[Premises to Keep: CPE as a Critical Success Factor for VoIP Service Providers]]> Fri, 07 Mar 2008 24:00:00 EST <![CDATA[5 Ideas to Ignite IT Success in Your Front Office]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Scribe - Equinox Fitness Case Study]]> Fri, 07 Mar 2008 24:00:00 EST <![CDATA[Realizing the Promise of Integration]]> Tue, 01 May 2007 24:00:00 EDT <![CDATA[Akamai Dynamic Site Solution for the Hotel and Travel Industry]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Determining the Return on Investment of Web Application Acceleration Managed Services- an IDC Study]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[Quantifying the Return on Investment from Deploying Solutions in Midsize Businesses]]> Fri, 01 Sep 2006 24:00:00 EDT <![CDATA[Customer Data Integration Tool's Fuzzy Search Helps Clear up Call Center Confusion]]> Tue, 29 Jan 2008 24:00:00 EST <![CDATA[Redefining Customer Experience to Improve Business Performance]]> Wed, 09 Apr 2008 14:00:00 EDT <![CDATA[Archiving Best Practices: 9 Steps to Successful Information Lifecycle Management]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Predictive Modeling: Improve Pricing, Decision Making and Customer Retention]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Technology Buying and Media Consumption Survey, Report 4]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Mastering the CLOSE: 2008 Event Wrap up and Summary]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Ensuring Organic Customer Growth and Loyalty in the Financial Services Industry]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Advantages of Multivariable Testing]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Aberdeen Report: The Challenge of Multi-Site Warehouse and Order Management]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Migrating Midsize Customers to Oracle 11g Podcast]]> Tue, 04 Mar 2008 09:00:00 EST <![CDATA[But, Will Customer Measurement Improve Our Profits?]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[Automating Your Call Center Feedback]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[Listen and Learn - Improving Operations by Utilizing Customer Feedback]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[What Do You Really Want to Know about Your Customers?]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[How Employee Satisfaction Can Improve Customer Service]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[The Platinum Rule of Service]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[Migrating Midsize Customers to Oracle 11g]]> Tue, 04 Mar 2008 24:00:00 EST <![CDATA[IBM Dynamic Inventory Optimization Solution: Helping Improve the Bottom Line through Inventory Optimization]]> Fri, 01 Sep 2006 24:00:00 EDT <![CDATA[Blueprint to a Billion: 7 Essentials to Achieve Exponential Growth]]> Mon, 03 Mar 2008 09:00:00 EST <![CDATA[Delivering Business Intelligence with Open Source Software]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Blueprint to a Billion: Key Essentials to Achieve Exponential Growth]]> Fri, 29 Feb 2008 09:00:00 EST <![CDATA[Turn Your Website into a Marketing Powerhouse with Content Management, Site Search and Analytics]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Accelerate Business Performance Gains with Manufacturing Execution Systems]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Empowering Business Performance with Contract Signature Automation]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Optimize Your Sales Cycle with Quote to Contract Automation]]>