Most Popular White Papers and Webcasts CRM Research http://www.bitpipe.com?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Tue, 07 Feb 2012 13:50:18 EST Tue, 07 Feb 2012 13:50:18 EST <![CDATA[Improving Sales Effectiveness In a Buyer’s Market]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers]]> Sat, 30 Jul 2011 24:00:00 EDT <![CDATA[TouchPoints TV: Rochelle Schard, Infor]]> Mon, 06 Feb 2012 24:15:00 EST <![CDATA[CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry]]> Tue, 07 Feb 2012 24:00:00 EST <![CDATA[The Social-Powered Enterprise - How social media is transforming your most important disciplines]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[The Social Sales Revolution - 7 steps to get ahead]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[The Customer Loyalty Conundrum]]> Thu, 30 Sep 2010 24:00:00 EDT <![CDATA[The power of Call Centers and Customer Loyalty]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[Social Media-based Customer Loyalty Programs]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[BoldChat Whitepaper: Proactive Chat]]> Mon, 06 Feb 2012 24:00:00 EST <![CDATA[SteelBrick QuoteQuickly Datasheet]]> Fri, 03 Feb 2012 24:00:00 EST <![CDATA[Infographic for the Cloud Usage Index]]> Thu, 02 Feb 2012 24:00:00 EST <![CDATA[Grocer Moves Shopping to the Palm of Customers’ Hands]]> Sat, 31 Dec 2011 24:00:00 EST <![CDATA[Customers, Not Cars Now Drive Auto Importer’s Strategy]]> Mon, 31 Jan 2011 24:00:00 EST <![CDATA[The Effectiveness of Live Chat: A Research Study]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Best Practices for Mobile Device Support]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Protect Your Customer Base by Ensuring the Best Customer Experience]]> Wed, 01 Feb 2012 24:00:00 EST <![CDATA[Global Disaster Recovery (DR) Index 2012]]> Tue, 31 Jan 2012 24:00:00 EST <![CDATA[The Future of Innovation Management: The Next 10 Years]]> Mon, 05 Sep 2011 24:00:00 EDT <![CDATA[CW Buyer's Guide: Customer Relations (CRM)]]> Wed, 05 Oct 2011 24:00:00 EDT <![CDATA[Customer Experience Exchange E-Zine Issue 2]]> Tue, 31 Jan 2012 24:00:00 EST <![CDATA[North American Contact Center Industry 2011: A Mid-Year Update and Forecast]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[The Inner Circle Guide to Speech Analytics]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs]]> Wed, 25 Jan 2012 24:00:00 EST <![CDATA[Making WFM Work: Best Practices and ROI Model]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Smarter Commerce Manufacturing Interactive Guide]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Smarter Commerce for Consumer Electronics White Paper]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[B2B Benchmark Assessment for B2B Services Sector]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Mass Customization for Communications Service Providers Podcast]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Becoming Customer Driven - Enabling Distributed B2B Order Management]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Service. Smarter. Thriving in the age of the empowered customer]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[Sell. Smarter. Thriving in the age of the empowered customer]]> Mon, 30 Jan 2012 24:00:00 EST <![CDATA[IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile]]> Thu, 26 Jan 2012 24:00:00 EST <![CDATA[Benefits of Enabling your Mobile Workforce with BI]]> Tue, 24 Jan 2012 24:01:43 EST <![CDATA[Cognos Business Intelligence for Report Authors]]> Tue, 24 Jan 2012 24:06:54 EST <![CDATA[Operational Intelligence - Boosting Performance with 'Right Time' Business Insight]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[IBM Cognos Collaboration with Lotus Connection]]> Tue, 24 Jan 2012 24:03:29 EST <![CDATA[The Challenge of Mobile Business Intelligence: Developing a Successful Strategy for the New Mobility]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Cincinnati Zoo improves customer experience and enhances performance]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Customer Analytics Pay Off]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Yahoo, Amex talk up different customer service approaches]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Experts say CEM technology can build single view of customer]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Legacy Tools: Not Built for Today's Helpdesk]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[Case Study: For Ceridian, it Pays to Provide High-Quality Support]]> Tue, 24 Jan 2012 24:00:00 EST <![CDATA[What Value can Immidio Offer]]> Mon, 23 Jan 2012 24:00:00 EST <![CDATA[Transform your Service Organization Into a Performance-Driven Leader]]> Mon, 23 Jan 2012 24:00:00 EST <![CDATA[Case Study: Sling Media - A Better Customer Experience with Integrated Support]]> Fri, 20 Jan 2012 24:00:00 EST <![CDATA[Forrester Research: What To Look For In E-Signature Providers]]> Fri, 20 Jan 2012 24:00:00 EST <![CDATA[Forrester Research: Customer Experience Drives E-Signature Adoption]]> Fri, 20 Jan 2012 24:00:00 EST