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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Web 2.0 Research</title> 
	<link>http://www.bitpipe.com/tlist/Web-2.0.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 08 Feb 2012 15:25:11 EST</lastBuildDate>
	<pubDate>Wed, 08 Feb 2012 15:25:11 EST</pubDate>  <item> <title><![CDATA[Gartner predictions around Social CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328305816_109.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tip e-guide from SearchCRM.com features insight from Gartner's 2011  Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are  cropping up in CRM, how social media is affecting CRM strategies and  what the future of social CRM looks like. Published by: Infor CRM]]></description>
		<pubDate>Wed, 08 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Tread carefully with social media-based customer loyalty programs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_989.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social engagement tips from author Qualman]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_390.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this tip guide now to learn how to go about making the first move with your  customers in Web 2.0 and what are the best tactics for engaging and  retaining customers. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner: Social, mobile and analytics to push CRM through 2015]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_206.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tip guide from SearchCRM.com shares Gartner's expert insights on  the fragmented social customer relationship management (CRM) market and how it will continue to evolve in  the next three years. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social-Powered Enterprise - How social media is transforming your most important disciplines]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978926_552.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book is designed to help you embrace the  rise of social media, to harness its power and put it  to work throughout the company. It’s based on our experience helping thousands of companies put the power of social  media to work. It also discusses the benefits of social-powered selling, including  greater reach and better close rates. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social Sales Revolution - 7 steps to get ahead]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978280_594.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a  global manufacturer who is taking orders on Facebook, and a storage  saleswoman who used Twitter and other tools to exceed her quota by 200%. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social Media-based Customer Loyalty Programs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328305816_511.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-guide from our editorial team will teach you how to efficiently  deliver additional value to customers via social media as well as tips  for finding balance when connecting with customers, and expert  engagement tips from social media consultant Erik Qualman. Published by: Infor CRM]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[BoldChat Whitepaper: Proactive Chat]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328184111_140.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[If you are unfamiliar with proactive chat or already have proactive  chat software and want to learn how to make the most of it, then check  out this white paper to gain a strong understanding. Published by: LogMeIn, Inc.]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CW Buyer's Guide: Optimising networks for cloud computing and virtualisation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328026347_407.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This six-page Computer Weekly Buyer's Guide to cloud networking highlights  the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies. Published by: ComputerWeekly.com]]></description>
		<pubDate>Sat, 05 May 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327356968_131.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 26 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327356968_397.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 26 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IBM Cognos Collaboration with Lotus Connection]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327350440_596.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. Published by: IBM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:03:29 EST</pubDate> </item>  <item> <title><![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326497042_49.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. Published by: inContact]]></description>
		<pubDate>Wed, 18 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326903684_660.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system. Published by: Percussion Software, Inc.]]></description>
		<pubDate>Wed, 18 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to retain customer loyalty in the competitive retail market]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326487677_197.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Published by: Infor CRM]]></description>
		<pubDate>Mon, 16 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[E-Guide: Key Strategies for Improving Customer Service in a Down Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326367578_332.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this e-guide and explore key techniques for using Web 2.0 technologies to  improve your customer service, marketing and sales efforts. Discover a sound  customer service strategy for your organization, as well as two types of online  customer service initiatives. Published by: Citrix Online Go To Meeting]]></description>
		<pubDate>Thu, 12 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How Tag Management Improves Site Performance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324480091_76.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper outlines the techniques, and their associated benefits, of tag management to improve site performance. Published by: Tealium]]></description>
		<pubDate>Fri, 23 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Seven C’s Of Web Content Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325700524_160.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper by Forrester Research Inc. highlights the seven C's of web  content management (WCM) and outlines how to start thinking of WCM as more than just  managing content. Published by: Percussion Software, Inc.]]></description>
		<pubDate>Fri, 06 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Unlock the Value of Social Media Data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325619760_888.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this paper now to learn how you can implement social data practices into your current customer analytics program. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Wed, 04 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324503134_944.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses. Published by: Huddle]]></description>
		<pubDate>Thu, 29 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Communication &amp; collaboration in the Enterprise 2.0 world]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324503134_444.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. Published by: Huddle]]></description>
		<pubDate>Thu, 29 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Utilize analytics to drive customer satisfaction and retention]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1323985624_268.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers. Published by: Infor CRM]]></description>
		<pubDate>Fri, 16 Dec 2011 24:05:34 EST</pubDate> </item>  <item> <title><![CDATA[Microsoft Office 365 Small Business - Customer Leave-Behind]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1323375061_100.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this white paper, learn about Microsoft Office 365 for small businesses -- a set of web-enabled tools that let you access your email, documents, contacts, and calendars from virtually anywhere, on almost any device. Published by: Channel Transformation Alliance]]></description>
		<pubDate>Thu, 08 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322583877_461.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries. Published by: Ektron, Inc.]]></description>
		<pubDate>Tue, 06 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social Media in Investment Management White Paper]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322873466_681.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more. Published by: Advent Software, Inc]]></description>
		<pubDate>Mon, 05 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The future of work: Expections of the next-generation workforce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322754682_10.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This report from Cisco provides insight into the mindset, expectations and behaviour of the world's next generation of workers and what this will mean for businesses in preparing to accommodate the demands of this workforce. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 21 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IPV6 Transition – Why the rush ?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322741511_726.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. Published by: ComputerWeekly.com]]></description>
		<pubDate>Thu, 01 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[11 Reasons Why Ektron Should Be On Your WCM Shortlist]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322583877_414.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Many businesses take full advantage of web content management systems for a multitude of reasons, but mostly because they allow business professionals the ability to create, publish and manage content on websites rather than relying totally on IT. Read this paper to get some must-know tips for selecting the right web CMS. Published by: Ektron, Inc.]]></description>
		<pubDate>Wed, 30 Nov 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Navigating the path to satisfying online customer experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321994066_658.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. Published by: Tealeaf]]></description>
		<pubDate>Wed, 23 Nov 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321454506_276.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). Published by: IBM]]></description>
		<pubDate>Thu, 31 Mar 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1320190536_798.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This is a white paper compiled of survey findings on understanding a business' online customer experience. Published by: Tealeaf]]></description>
		<pubDate>Wed, 02 Nov 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CW+ Quocirca report: Standardised battlefield SOA]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319208708_160.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Enabling Network Centric Operations through the provision of inclusive, adaptive information networks in harsh and rapidly changing situations. Published by: ComputerWeekly.com]]></description>
		<pubDate>Thu, 09 Sep 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A realist's guide to building bottom line revenue and customer loyalty with social CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1318622952_364.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Published by: SugarCRM Inc.]]></description>
		<pubDate>Mon, 17 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Building Enterprise Social Communities with Drupal]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1317135140_729.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this white paper to learn about a flexible content management system that will increase your ability to interact with your customers yet controlling how this interaction happens. Published by: Acquia, Inc.]]></description>
		<pubDate>Mon, 03 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drupal Powered Enterprise: Three ways to Capitalize on Drupal as a Platform]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1317135140_368.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to learn about an IT investment for your content management system that will greatly increase efficacy, streamline deployment, organize chaotic multiple web experiences, and increase customer satisfaction. Published by: Acquia, Inc.]]></description>
		<pubDate>Mon, 03 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Are hybrid clouds the path to cloud-computing nirvana?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1307034908_859.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[You’ve likely heard of cloud computing – shared computing resources available over the Internet. But it turns out there’s more than one way to cloud. Read now to learn about public, private and hybrid cloud strategies. Published by: Dell, Inc. and Intel]]></description>
		<pubDate>Mon, 06 Dec 2010 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Retailing in a Social Media World]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1300993080_112.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Wondering how you can use social media channels to join the conversation with your customers? Find out how software solutions can help you capture and analyze massive amounts of social media data and prepare individualized responses while integrating with your business software through a unified IT architecture. Published by: SAP America, Inc.]]></description>
		<pubDate>Thu, 24 Mar 2011 24:00:00 EDT</pubDate> </item>  </channel> </rss>


