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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Social Networking Research</title> 
	<link>http://www.bitpipe.com/tlist/Social-Networking.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 09 Feb 2012 13:15:16 EST</lastBuildDate>
	<pubDate>Thu, 09 Feb 2012 13:15:16 EST</pubDate>  <item> <title><![CDATA[Five Elements for Improving Employee Collaboration]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328667841_669.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover five key technical elements essential to supporting the new model for business communications. Published by: Alcatel-Lucent Enterprise]]></description>
		<pubDate>Thu, 09 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Changing the Conversation in the Workplace]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328667735_45.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover analysis of the findings in two surveys revealing workers’  attitudes about employee engagement, productivity, and communication  technologies. Published by: Alcatel-Lucent Enterprise]]></description>
		<pubDate>Thu, 09 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Perceptions of business technology in the 21st century]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328807323_308.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The Economist Intelligence Unit reviews changing expectations for  technology and assesses their implications for  CIOs, the IT function and  the business. Published by: ComputerWeekly.com]]></description>
		<pubDate>Thu, 09 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Security risks that can affect your industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328650438_990.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment. Published by: Websense, Inc.]]></description>
		<pubDate>Wed, 08 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business Collaborative Conversation Scenarios]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328667502_538.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Take your unified communications to the next level by extending “the conversation” across multiple areas of your business. Published by: Alcatel-Lucent Enterprise]]></description>
		<pubDate>Wed, 08 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner predictions around Social CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328305816_109.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tip e-guide from SearchCRM.com features insight from Gartner's 2011  Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are  cropping up in CRM, how social media is affecting CRM strategies and  what the future of social CRM looks like. Published by: Infor CRM]]></description>
		<pubDate>Wed, 08 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SearchManufacturingERP.com Tip Guide: Manufacturing Social Media Software: Where it Makes Sense]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328646800_204.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Facebook, Twitter, and LinkedIn have taken social media by storm, but widespread adoption of social networking systems in manufacturing has not taken off. In this guide, learn best practices for implementing social media software and highlights of the business benefits provided. Published by: Ariba, Inc.]]></description>
		<pubDate>Wed, 08 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Tread carefully with social media-based customer loyalty programs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_989.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social engagement tips from author Qualman]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_390.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this tip guide now to learn how to go about making the first move with your  customers in Web 2.0 and what are the best tactics for engaging and  retaining customers. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Gartner: Social, mobile and analytics to push CRM through 2015]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328639941_206.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This tip guide from SearchCRM.com shares Gartner's expert insights on  the fragmented social customer relationship management (CRM) market and how it will continue to evolve in  the next three years. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[February Essentials Guide on Threat Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328564694_626.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Today, security pros must fight on multiple fronts as cybercriminals find new ways to exploit customers and their users. In this Information Security Essential Guide, get a comprehensive look into today’s threat landscape and gain new strategies to tackle emerging cyberattacks. Published by: SearchSecurity.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328632494_764.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. Published by: Infor CRM]]></description>
		<pubDate>Tue, 07 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social-Powered Enterprise - How social media is transforming your most important disciplines]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978926_552.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book is designed to help you embrace the  rise of social media, to harness its power and put it  to work throughout the company. It’s based on our experience helping thousands of companies put the power of social  media to work. It also discusses the benefits of social-powered selling, including  greater reach and better close rates. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Social Sales Revolution - 7 steps to get ahead]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327978280_594.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a  global manufacturer who is taking orders on Facebook, and a storage  saleswoman who used Twitter and other tools to exceed her quota by 200%. Published by: Salesforce.com]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social Media-based Customer Loyalty Programs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328305816_511.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-guide from our editorial team will teach you how to efficiently  deliver additional value to customers via social media as well as tips  for finding balance when connecting with customers, and expert  engagement tips from social media consultant Erik Qualman. Published by: Infor CRM]]></description>
		<pubDate>Mon, 06 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Maturing Your DLP Strategy for Today’s Threats]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328195996_766.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Social networks have become a new avenue to cybercriminals today, using social engineering to exploit systems and data. In this expert resource, uncover how social networking is impacting data loss prevention (DLP) strategies and explore eight key questions to ask your vendor to help mature your DLP solution. Published by: Sophos, Inc.]]></description>
		<pubDate>Thu, 02 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Nipping malware in the bud]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328021053_316.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[With social media, IT consumerization and today’s smart device explosion, enterprises are fighting malware on multiple fronts. But fighting malware making its way to the enterprise through social networks, iPhones and Androids, poses unique challenges. In this videocast, we look at some of the emerging antimalware countermeasures. Published by: M86 Security]]></description>
		<pubDate>Wed, 01 Feb 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[M86 Security Labs: Threat Predictions 2012]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327937300_815.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The 2011 threat landscape was dominated by three forceful trends – targeted attacks, social media threats and mobile malware. What does 2012 have in store for organizations and users? This report, prepared by experts at M86 Security Labs, explores the top 10 Web and email security predictions for this year. Published by: M86 Security]]></description>
		<pubDate>Mon, 30 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Building consumerised end-user services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328032779_138.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This report extract from the Corporate Executive Board, presents key  facts and figures on the take up of consumer technology in the workplace. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 05 Oct 2012 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Future of Innovation Management: The Next 10 Years]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328031157_402.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 05 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CW Buyer's Guide: Customer Relations (CRM)]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1328029544_744.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This nine-page Buyer's Guide to Customer Relationsip Management (CRM)  analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 05 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Malware Predictions for 2012]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327609893_109.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[2011 introduced an onslaught of advanced threats, with malware authors deploying more sophisticated technologies to exploit systems and steal valuable information, while generating immense revenue. In this short podcast, an ESET researcher discusses the issues faced in 2011 and offers predictions of what is in store for 2012. Published by: ESET]]></description>
		<pubDate>Thu, 26 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327513037_542.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape. Published by: Dell, Inc. and Intel]]></description>
		<pubDate>Wed, 25 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IBM Cognos Collaboration with Lotus Connection]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327350440_596.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results. Published by: IBM]]></description>
		<pubDate>Tue, 24 Jan 2012 24:03:29 EST</pubDate> </item>  <item> <title><![CDATA[Accenture Technology Vision 2012]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1327335417_968.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 23 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Best Practices for Transforming to a Multi-Channel Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326497042_49.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. Published by: inContact]]></description>
		<pubDate>Wed, 18 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Security Predictions for 2012]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326910399_173.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This pivotal resource offers valuable insight into 7 security predictions for the coming year, as well as ways in which your organization can prepare for whatever lurks on the horizon. Published by: Websense, Inc.]]></description>
		<pubDate>Wed, 18 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326131011_882.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Uncover the latest in consumerization as well as strategies for handling the growing trend. Published by: Dell, Inc. and Intel]]></description>
		<pubDate>Tue, 10 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[HP Social Intelligence Discovery Workshop: Understand the social media opportunity]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325619760_397.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Wed, 04 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Unlock the Value of Social Media Data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325619760_888.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this paper now to learn how you can implement social data practices into your current customer analytics program. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Wed, 04 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enabling Enterprise Mobility: Transform the Mobile Computing Environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325616163_261.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this whitepaper to learn more about enterprise mobility: the changes, effects, and adoption. Published by: Hewlett-Packard Limited]]></description>
		<pubDate>Wed, 04 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Guide To Unified Communications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1325597245_411.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Access this whitepaper to learn more about the “what, why, who and how” of Unified Communications. Published by: Azzurri]]></description>
		<pubDate>Tue, 03 Jan 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324503134_944.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses. Published by: Huddle]]></description>
		<pubDate>Thu, 29 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Is the Future of Business Commerce in Social Media?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324494607_522.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction. Published by: Ariba, Inc.]]></description>
		<pubDate>Thu, 22 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Consumerization and Social Media: Where is the Business Return?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1324586079_335.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper offers analysis of IDC surveys conducted in autumn 2011 of top IT leaders in Europe on the proliferation of social media and new access devices and their implications for business and government organizations. Published by: Dell, Inc. and Intel]]></description>
		<pubDate>Sat, 01 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Unlocking Growth: How open data creates new opportunities for the UK]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1323792552_904.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The use of open data could be a critical factor in determining the success or failure of the UK’s growth agenda, according this report from the business advisory firm Deloitte. Published by: ComputerWeekly.com]]></description>
		<pubDate>Tue, 13 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322583877_461.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries. Published by: Ektron, Inc.]]></description>
		<pubDate>Tue, 06 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Social Media in Investment Management White Paper]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322873466_681.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more. Published by: Advent Software, Inc]]></description>
		<pubDate>Mon, 05 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1322846445_903.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now. Published by: ComputerWeekly.com]]></description>
		<pubDate>Fri, 02 Dec 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Navigating the path to satisfying online customer experience]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321994066_658.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. Published by: Tealeaf]]></description>
		<pubDate>Wed, 23 Nov 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1321454506_866.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. Published by: IBM]]></description>
		<pubDate>Thu, 17 Nov 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Session hijacking September 2011: How to protect your customers and your corporate data]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319552386_88.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This paper explores the findings of a Computing survey that studied how decision makers viewed the threats posed by Firesheep and other hijacking attackers and what they did to mitigate them. View now to discover the key implications of these threats for corporate data security as well as customers and end users of websites. Published by: VeriSign EMEA]]></description>
		<pubDate>Thu, 27 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[BT rolls out Microsoft Sharepoint 2010]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319553873_289.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[BT is to roll out Facebook-style social networking services to its 100,000 employees, in a move it says will help staff collaborate more effectively on projects, whether they are in the office or working remotely. Published by: ComputerWeekly.com]]></description>
		<pubDate>Tue, 01 Jun 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CW+: Quocirca report: Communications technology – be prepared to be flexible]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319223668_490.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. Published by: ComputerWeekly.com]]></description>
		<pubDate>Thu, 12 Aug 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Social media is not just for fun – it can transform your business]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319218373_462.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business. Published by: ComputerWeekly.com]]></description>
		<pubDate>Wed, 19 Jan 2011 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1319205364_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. Published by: ComputerWeekly.com]]></description>
		<pubDate>Mon, 20 Sep 2010 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A realist's guide to building bottom line revenue and customer loyalty with social CRM]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1318622952_364.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Published by: SugarCRM Inc.]]></description>
		<pubDate>Mon, 17 Oct 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Changing Role of Tablets in the Enterprise]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1315594370_642.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This webcast will provide you with a firm understanding of the BlackBerry PlayBook   tablet platform and its overall capabilities. It will also focus  on key partner applications   that can enable greater workforce  performance. Published by: BlackBerry]]></description>
		<pubDate>Thu, 15 Sep 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Social CRM Playbook]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1314138168_564.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. Published by: SugarCRM Inc.]]></description>
		<pubDate>Wed, 31 Aug 2011 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Metrics for Social Customer Service]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1311354719_675.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. Published by: SAP America, Inc.]]></description>
		<pubDate>Mon, 25 Jul 2011 24:00:00 EDT</pubDate> </item>  </channel> </rss>


