<?xml version="1.0" encoding="ISO-8859-1" ?>










	<rss version="2.0"> <channel> <title>Most Popular White Papers and WebcastsService Level Management Research</title> 
	<link>http://www.bitpipe.com/tlist/Service-Level-Management.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 02 Dec 2009 10:35:15 EST</lastBuildDate>
	<pubDate>Wed, 02 Dec 2009 10:35:15 EST</pubDate>  <item> <title><![CDATA[The Fundamentals of a Successful Managed Services Practice]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259708401_889.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    If you are a VAR, system integrator or IT service provider who's struggling to provide traditional IT services reactively to small and medium-sized businesses, this whitepaper offers to help you improve your business through managed services.
   Published by: N-able Technologies]]></description>
		<pubDate>Tue, 01 Dec 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Seven Major Obstacles on the Road to Managed Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259706963_553.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits
   Published by: N-able Technologies]]></description>
		<pubDate>Tue, 01 Dec 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[GFI MAX Remote Monitoring and Management Solution - <i>Free 30 day Trial!</i>]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1259605971_250.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.
   Published by: GFI Software Ltd.]]></description>
		<pubDate>Mon, 30 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You to Rethink Everything]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258998981_240.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices &#151;and strengthening your ability to innovate.
   Published by: Forsythe]]></description>
		<pubDate>Mon, 23 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[CA Spectrum Service Assurance Product Brief]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258747843_505.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
   Published by: CA]]></description>
		<pubDate>Fri, 20 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258586426_966.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
   Published by: Akorri]]></description>
		<pubDate>Wed, 18 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Business-Driven Virtualization: Optimizing Insight and Operational Efficiency in the Dynamic Datacenter]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258485709_619.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this profile you will explore how to maximize future investment returns in more detail and review the key requirements for optimization solutions. You'll then be introduced to the Virtualization Management Maturity Model, an assessment and planning guide for achieving greater operational efficiency at any stage of virtualization.
   Published by: Hyper9, Inc.]]></description>
		<pubDate>Tue, 17 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Webcast: Business-Driven Virtualization: Optimizing Insight and Efficiency in the Dynamic Datacenter]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258128983_647.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, discover how to achieve greater virtualization maturity, from clearer visibility to higher service levels in your VMware environment. Learn how to identify where your company fits in the virtualization maturity model and find virtualization tools that enable optimal IT performance.
   Published by: Hyper9, Inc.]]></description>
		<pubDate>Fri, 13 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Service Catalog Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1258058170_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
   Published by: Axios Systems]]></description>
		<pubDate>Thu, 05 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Ingersoll Rand Increases Business Agility with Microsoft Online Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257968577_212.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
   Published by: Microsoft]]></description>
		<pubDate>Fri, 01 May 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257359238_843.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
   Published by: Nimsoft, Inc.]]></description>
		<pubDate>Wed, 04 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257353807_113.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
   Published by: Nimsoft, Inc.]]></description>
		<pubDate>Wed, 04 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Secret to Maximizing Virtualization ROI in the Dynamic Data Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257266754_290.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
   Published by: Akorri]]></description>
		<pubDate>Tue, 03 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1257262265_493.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    To meet business demands for higher levels of performance and availability &#150; all while adding services and reducing costs &#150; IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Tue, 03 Nov 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Self-Service is Coming to IT Service Delivery&#133;What You Need to Know]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256765555_835.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
   Published by: Surgient]]></description>
		<pubDate>Wed, 28 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Overtaken by Events? -- The Quest for Operational Responsiveness]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1256578865_660.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
   Published by: Progress Software]]></description>
		<pubDate>Tue, 01 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Webcast: A Unified Approach to Managing the Virtual Environment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255702484_761.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.
   Published by: Forsythe]]></description>
		<pubDate>Fri, 16 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1255031446_50.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this Handbook, you'll learn how Mobile User Management has emerged as the
most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
   Published by: BoxTone]]></description>
		<pubDate>Thu, 08 Oct 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Drive Your Enterprise with Event-Driven Scheduling]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1253205736_21.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE.
   Published by: Help/Systems]]></description>
		<pubDate>Thu, 17 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252692113_369.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them.  This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA?oriented management approach.
   Published by: Dorado Software]]></description>
		<pubDate>Mon, 10 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Virtualize and Fortify XenApp for Lower Costs & Higher SLAs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252620680_849.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webinar will discuss the benefits of virtualizing Citrix XenServer as well as show how fortifying XenApp and XenServer with Marathon Technologies' everRun software will give you the confidence to increase your SLAs for your most critical XenApp deployments and protect your Citrix License Server and Data Store from downtime.
   Published by: Marathon Technologies]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimizing Exchange High Availability - A New Approach]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252617419_664.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.
   Published by: Marathon Technologies]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimizing Citrix XenApp High Availability - A New Approach]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252616401_88.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many businesses today are delivering applications to users as an on-demand
service. This reduces the cost of application management and can improve
application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.
   Published by: Marathon Technologies]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Embarcadero DBArtisan 8.6 &#45; Database Administration Tool: 14 Day Trial!]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252611521_683.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    IT organizations are trying to support an increasing number of databases and database platforms. Meanwhile, database vendors are adding more features and updating their technology. DBAs must meet zero downtime requirements, and strict SLAs.
   Published by: Embarcadero Technologies, Inc.]]></description>
		<pubDate>Thu, 10 Sep 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Ensuring Web Service Quality for Service-Oriented Architectures]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1252596827_680.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle&#146;s award-winning Web service testing solution, Oracle Application Testing Suite.
   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 12 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ITSM guidance: ITIL V3 Update]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1249671588_734.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
   Published by: SkillSoft Corporation]]></description>
		<pubDate>Fri, 07 Aug 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Future-Proof Your Compliance Program]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248818843_233.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program.
   Published by: IBM]]></description>
		<pubDate>Tue, 28 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Podcast: Managing third-party compliance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1248788322_298.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.
   Published by: IBM]]></description>
		<pubDate>Tue, 28 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[JBoss Enterprise SOA Platform v5.0: Technology Preview]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1247853268_613.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this session, you'll learn how to leverage the new features and functionality of JBoss Enterprise SOA Platform v5.0 to rapidly and cost-effectively develop, deploy and manage SOA-based solutions that solve real problems now.
   Published by: JBoss, a Division of Red Hat]]></description>
		<pubDate>Fri, 17 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Expert Tips for Effective Virtual Systems Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246480541_157.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Wed, 01 Jul 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1246035343_290.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    With the economy down it is important for IT organizations to be as efficient as possible.  This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.
   Published by: CA]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Analyzing the Total Cost of a Global Service Desk]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245700702_607.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
   Published by: CompuCom Systems, Inc.]]></description>
		<pubDate>Wed, 01 Apr 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Why You Should Take a Holistic Approach to ITIL and Service Support]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245337939_812.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality?  Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach.  This paper discusses the importance of taking a unified approach to service support management and...
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service Desk Consolidation Cuts Costs and Increases Service Quality]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245190756_533.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Ride the Express Lane in the Journey to Speed ITIL&#174; Adoption]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245337295_639.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision.  By following ITIL practices, your IT organization will become more closely integrated with the business.  BMC recommends making the journey to ITIL  in a sequence of six incremental steps, the phases of which are driven through...
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245262389_482.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Working harder simply won&#39;t get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs.  Read about cost-effective, automated ways to meet this challenge head-on in our latest article, &#147;Strategies for Modernizing IT, Reducing Costs, and..&#148;
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Understanding ITIL&#174; Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245259198_569.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    IT executives and their teams need a comprehensive and accurate view of IT services.  A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it.  This paper describes the IT Infrastructure...
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tackle the Challenges of Virtualization Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245255412_511.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process &#45; from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Crossing the Chasm Between the Service Desk and Operations]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1245095564_397.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Mon, 15 Jun 2009 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Seven Ways to Reduce IT Costs with Master Data Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1235145323_845.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Faced with budget cuts In today's economic environment, how can IT maintain service levels and continue to provide value to business? Smart IT decision-makers are investing in master data management.
   Published by: Siperian, Inc.]]></description>
		<pubDate>Fri, 20 Feb 2009 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ITIL Version 3 &#45; What the Changes Could Mean to You]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1228934770_180.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As the IT industry standardizes its operations to solve business problems in the most efficient&#44; effective&#44; economical&#44; and equitable way&#44; ITIL v3 becomes a useful and critical tool.
   Published by: Global Knowledge]]></description>
		<pubDate>Wed, 10 Dec 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

