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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Service Creation Tools Research</title> 
	<link>http://www.bitpipe.com/tlist/Service-Creation-Tools.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 18 May 2011 17:10:28 EDT</lastBuildDate>
	<pubDate>Wed, 18 May 2011 17:10:28 EDT</pubDate>  <item> <title><![CDATA[Avaya Aura Contact Center Scripting Demystified]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1305229132_352.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. Published by: Global Knowledge]]></description>
		<pubDate>Wed, 18 May 2011 24:00:00 EDT</pubDate> </item>  </channel> </rss>


