Bitpipe: SLA Research

eBook: Managed SAP Hosting - Determining If It's Right For Your Business

Mon, 01 Jun 2009 24:00:00 EDT

In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Published by: Freudenberg IT

Using SLAs to Gain a Competitive Advantage

Sun, 28 Dec 2008 24:00:00 EST

This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. Published by: Blue Coat

Analyzing the Total Cost of a Global Service Desk

Wed, 01 Apr 2009 24:00:00 EDT

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. Published by: CompuCom Systems, Inc.

Smarter Deduplication with CommVault® Simpana® Software

Thu, 18 Jun 2009 24:00:00 EDT

CommVault^® Simpana^® software provides a holistic approach to data deduplication. Data deduplication should not be deployed as a band aid or "quick-fix" point product. Read this product overview to learn more about the key benefits and capabilities of this solution. Published by: CommVault Systems, Inc.

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management

Mon, 15 Jun 2009 24:00:00 EDT

IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Published by: BMC Software, Inc

Evaluating the Advantages and Pitfalls of SAP Managed Hosting

Tue, 16 Jun 2009 24:00:00 EDT

In this webcast, you will learn what to look for in an SAP managed hosting provider -- including how to determine your organization's requirements and how to evaluate potential providers. Published by: Freudenberg IT

Selecting a SAP Managed Hosting Provider: Trends and Myths

Tue, 16 Jun 2009 24:00:00 EDT

Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. Published by: Freudenberg IT

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks

Tue, 09 Jun 2009 24:00:00 EDT

How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series.. Published by: Quantum Corporation

Solution Sheet: Xenos DSR™ - Document Storage Reduction Solution for ECM

Tue, 09 Jun 2009 24:00:00 EDT

The amount of high-volume content such as statements, bills, policies, and correspondence, often referred to as High-Volume Transactional Output (HVTO), being produced by today's large organizations is rising dramatically. This solution sheet presents the Xenos DSR, document storage reduction solution for enterprise content management (ECM). Published by: Xenos Group Inc.

Best Practices: Application Performance Management

Tue, 09 Jun 2009 24:00:00 EDT

This white paper provides an overview of application performance management (APM) design, implementation and operation fundamentals, and discusses end-to-end APM as a process. Published by: Compuware Corporation

Presentation Transcript: Is SaaS the Future of Enterprise Security?

Thu, 04 Jun 2009 24:00:00 EDT

This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these Published by: Webroot Software, Inc.

Differentiating With Technical Support, a JBoss Customer Support Study

Fri, 01 Aug 2008 24:00:00 EDT

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. Published by: JBoss, a Division of Red Hat

Putting Open Source to the Test: The Making of JBoss Enterprise Middleware

Tue, 01 Apr 2008 24:00:00 EDT

This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development... Published by: JBoss, a Division of Red Hat

Five CIO Challenges Addressed by Better Change Management

Sat, 01 Mar 2008 24:00:00 EST

In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage. Published by: IBM

SOA Security: Oracle Web Services Manager

Thu, 14 May 2009 24:00:00 EDT

Companies worldwide are actively implementing service-oriented architectures (SOA), both in intranet and extranet environments. While SOA offers many advantages over current alternatives, deploying networks of web services still presents key challenges...this paper showcases how Oracle's Web Services Manager (WSM) addresses these challenges. Published by: Oracle Corporation

Optimizing Performance of Business-Critical Web Applications

Wed, 01 Apr 2009 24:00:00 EDT

Adopting an effective application performance management strategy is a critical step in managing complex Web revenue and generating mission critical applications to deliver a high-quality end-user experience. Published by: CA

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage

Thu, 19 Mar 2009 24:00:00 EDT

Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. Published by: AppAssure Software

MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis

Fri, 10 Apr 2009 24:00:00 EDT

MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements. Published by: ScriptLogic Corporation

The Security Paradox of Cloud: Five Questions for Cloud Providers

Mon, 02 Feb 2009 24:00:00 EST

Cloud computing offers a way to control runaway capital investment, technology turnover and expertise retention issues by offering ways IT itself can be outsourced as a service. Yet it also poses new risks. This Enterprise Management Associates report explores five questions about cloud computing primarily as an externally provided offering. Published by: Enterprise Management Associates (EMA)

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points

Thu, 01 Jan 2009 24:00:00 EST

Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. Published by: SAP America Inc

Anatomy of a Siebel CRM Archiving Project

Tue, 24 Feb 2009 24:00:00 EST

Siebel sites are realizing the benefits of a full-lifecycle enterprise data management strategy that includes database archiving to derive more business value. When you align enterprise data management with your business objectives, you unleash real benefits across your enterprise. Published by: IBM

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs

Fri, 20 Feb 2009 24:00:00 EST

This paper explores core principles companies can use to help them select a CRM system. Published by: Pivotal CRM, a CDC Software solution

Eliminating Database Downtime When Upgrading from Oracle 8i or 9i to 10g or 11g

Thu, 29 Jan 2009 24:00:00 EST

This paper presents a solution that tackles the challenge of upgrading or migrating an Oracle 8i or 9i database to Oracle 10g or 11g - without taking any database downtime. Key technology components used are GoldenGate Software's Transactional Data Management (TDM) software and Oracle's Cross Platform Transportable Tablespace feature. Published by: GoldenGate Software, Inc.

GoldenGate Software for Zero-Downtime Upgrades, Migrations, & Maintenance

Thu, 29 Jan 2009 24:00:00 EST

Check out this brochure to learn how GoldenGate Zero-Downtime Operations gives companies an exceptional solution for enabling uninterrupted business operations during necessary system upgrade, migration, and maintenance activities. Published by: GoldenGate Software, Inc.

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists

Mon, 19 Jan 2009 24:00:00 EST

Learn how to integrate change management into a document library using SharePoint's own framework. Published by: SearchWinIT

A Guide to Understanding Hosted and Managed Messaging

Tue, 13 Jan 2009 24:00:00 EST

The purpose of this document is to offer an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems. Published by: Concentric

Building a Data Quality Scorecard to Achieve Data Governance

Tue, 06 Jan 2009 24:00:00 EST

Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs. Published by: DataFlux Corporation

A Framework for Assuring IT Service Quality and Performance

Tue, 06 Jan 2009 24:00:00 EST

The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. Published by: CA

Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking

Wed, 24 Dec 2008 24:00:00 EST

This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach. Published by: DataFlux Corporation

eGuide: Meshing Virtual Machine and Physical Systems Management

Wed, 17 Dec 2008 24:00:00 EST

This paper explains, how to provide adequate network redundancy and isolation, adaptive automation practices for high availability and the best tools to eliminate separate virtual and physical management structures. Published by: Dell and Microsoft

IDC White Paper - Online PC Backup: Key Criteria in Selecting an Enterprise Solution

Mon, 15 Dec 2008 24:00:00 EST

This paper looks at the need for laptop and desktop data protection and, based upon recent IDC research, the key requirements firms should consider in evaluating enterprise-level online PC backup solutions. Published by: Iron Mountain Digital

Qos: What Is It? Why Do We Need It?

Wed, 10 Dec 2008 24:00:00 EST

QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy. Published by: Global Knowledge

A Guide to Diagnosing .Net Application Errors

Sat, 01 Sep 2007 24:00:00 EDT

This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. Published by: AVIcode, Inc.

IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs

Mon, 17 Nov 2008 24:00:00 EST

This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration. Published by: Alcatel-Lucent

CA eHealth® Simplifies Performance Management

Thu, 30 Oct 2008 24:00:00 EDT

CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor. Published by: CA

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability

Wed, 17 Sep 2008 24:00:00 EDT

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Published by: SAP America Inc

CA Network & Voice Management Gap Assessment

Thu, 14 Aug 2008 24:00:00 EDT

This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure. Published by: CA