<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: SLA Research</title> 
	<link>http://www.bitpipe.com/rlist/term/SLA.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 15 Aug 2008 19:15:21 EDT</lastBuildDate>
	<pubDate>Fri, 15 Aug 2008 19:15:21 EDT</pubDate>  <item> <title><![CDATA[AIIM White Paper: Archiving Services for Imaging]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218824015_651.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to address the challenge of translating archiving processes into a direct electronic interface, avoiding paper altogether, and to image that content as early in the process as possible.
   Published by: EMC Corporation]]></description>
		<pubDate>Fri, 15 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CA Network &#38; Voice Management Gap Assessment]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218734670_774.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This survey covers areas of Quality of Service (QoS)&#44; Service Disruptions and Reducing Expenditure.
   Published by: CA]]></description>
		<pubDate>Thu, 14 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Extraprise CRM Support Survey Report]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218554715_268.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group&#39;s COLLABORATE 08 conference in April 2008.
   Published by: Extraprise Group, Inc.]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Automating Cost Transparency]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218204068_715.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
   Published by: Apptio]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[&#34;Multisourcing: The New Face of Outsourcing for Today&#39;s Business World&#34;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218031200_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The Multisourcing approach allows clients to pick and choose between Service Providers and select the &#34;right&#34; sources for IT services in order to obtain the best business outcomes.
   Published by: Dimension Data]]></description>
		<pubDate>Wed, 06 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[&#34;Meeting the Challenge of Supplier Relations in a Multisourced Environment&#34;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1218031198_412.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
   Published by: Dimension Data]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Strategies for Supporting Next&#45;generation Networks: Proactive&#44; Predictive &#38; Preventive]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1217608852_826.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper dimensions the two&#45;stage evolution from today&#39;s prevalent product level support model to network&#45;level support and ultimately to service&#45;level support.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[SOA Runtime Governance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1217608847_683.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    SOA runtime governance takes up where design time leaves off. It is focusing on deployment, operation, monitoring, and runtime enforcement of policies. Read this white paper for the details.
   Published by: Software AG]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[5 Ways to Improve Customer Service in a Down Economy]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1217533881_69.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
   Published by: OpenSpan]]></description>
		<pubDate>Wed, 13 Aug 2008 08:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Storage Economics: Getting the Biggest Bang for the IT Buck with COPAN MAID]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1217439243_176.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    New storage demands require new approaches to old storage problems. In this whitepaper learn how organizations can have better results from a storage technology standpoint, and get the biggest bang for their IT buck.
   Published by: COPAN Systems]]></description>
		<pubDate>Thu, 01 Nov 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Chapter 1: Storage Consolidation Tools]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1216993647_377.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Storage managers need to know how to purchase products for their storage consolidation initiatives. This guide covers purchasing criteria and product specs for consolidation technologies such as NAS, disk arrays, data migration tools and virtualization.
   Published by: Overland Storage]]></description>
		<pubDate>Tue, 05 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Comprehensive Services for IT Security and Risk Mitigation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1204219450_637.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The gap between the enterprise&#39;s needs and the service provider&#39;s understanding comes in SLAs and network reliability.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five CIO Challenges Addressed by Better Change Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215708510_633.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today&#39;s fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
   Published by: Telelogic, An IBM Company]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215708517_215.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses key strategies for maintaining an effective customer support organization.
   Published by: EnterpriseWizard Inc.]]></description>
		<pubDate>Thu, 10 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Fire &#38; Security Success Story]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214410472_157.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Service organizations are becoming increasingly aware of the need to automate their field service operations&#44; which includes the introduction of scheduling&#44; route optimization&#44; and mobile technology.
   Published by: SERVICEPower]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Extend Workflow and Automation &#45; Taking Process Automation to the Limit]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214245973_325.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    With version 5.5, the newest release of Opalis Integration Server, Opalis continues to extend the capabilities of workflow automation and integration.
   Published by: Opalis Software, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Opalis Announces New Release&#44; OEM Partnership with CA]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1214245978_318.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This impact brief covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA.
   Published by: Opalis Software, Inc.]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[EMC Extends Benefits of File Virtualization into the Archive]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213900910_395.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper&#44; discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
   Published by: EMC Corporation]]></description>
		<pubDate>Fri, 01 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Five Automation &#34;Imperatives&#34;]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213725974_873.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Get detailed information about business service automation from HP Software. Learn how it works&#44; how it is different&#44; what best&#45;of&#45;breed components make up the complete solution and how to use it for maximum efficiency.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Top 10 Risk and Security Audit Findings to Avoid]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212514244_342.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This best-practices whitepaper can help chief information security officers (CISOs) and other key enterprise risk decision makers avoid wasted effort while addressing audits and audit findings.
   Published by: Applied Identity]]></description>
		<pubDate>Tue, 02 Oct 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improving Field Service Productivity &#38; Profitability with Mobile Automation Tools]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1213208025_352.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Efficient field service companies have lower operating expenses, better productivity, higher customer satisfaction levels. Explore how mobile automation systems can be leveraged to support field service process and deliver more business improvements.
   Published by: Quest Solution]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Critical Success Factors Deploying Pervasive BI]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212860329_915.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Pervasive BI is the ability to deliver integrated right&#45;time DW information to all users &#45; it also provides an enterprise with the necessary visibility&#44; insight&#44; and facts to make smarter decisions in all processes at all times.
   Published by: MicroStrategy Incorporated]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Comparing MPLS and Internet Links for Delivering VoIP Services]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212693172_335.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper documents a real&#45;world field study that concludes that the availability and call quality of VoIP over Multi&#45;protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet.
   Published by: Avaya Inc.]]></description>
		<pubDate>Thu, 01 Sep 2005 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[E&#45;Guide: Application Lifecycle Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212693185_405.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This E&#45;Guide provides an overview of agile development and the development lifecycle benefits associated with agile adoption.
   Published by: TechExcel]]></description>
		<pubDate>Thu, 05 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IT Channel Explained: Managed Services Contracts]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212524207_115.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how a managed services contract can help you and your business.
   Published by: Channel Media Group]]></description>
		<pubDate>Tue, 03 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Checklist for VPs Responsible for Performance and Availability]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212170077_489.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Maintaining high network availability and performance is a necessary part of running a productive business.
   Published by: Mazu Networks]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Stand and Deliver SLAs &#45; SD CHI 08]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212083113_979.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company&#39;s business units.
   Published by: Storage Decisions and EVault Inc.]]></description>
		<pubDate>Tue, 27 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tiered Disaster Recovery &#45; SD CHI 08]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212083112_168.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems&#44; with associated recovery requirements designed to stagger restoration efforts.
   Published by: Storage Decisions and EVault Inc.]]></description>
		<pubDate>Tue, 27 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Disaster Recovery &#45; Presentations from Storage Decisions Chicago 2008]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212083115_930.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Disaster recovery isn&#39;t just about being able to resume business as quickly as possible after a catastrophic incident.
   Published by: Storage Decisions and EVault Inc.]]></description>
		<pubDate>Tue, 27 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Automating IT Processes to Ensure Virtualization Success]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1211385978_569.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The range of virtualization technologies, multitude of platforms, and array of vendors raises significant issues around people, process, and technology. This white paper looks at how pairing IT process automation with virtualization addresses these issues
   Published by: Opalis Software, Inc.]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking the Guesswork out of ITIL]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1208883719_694.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    ITIL Service Delivery provides the processes for identifying&#44; planning and provisioning IT services&#44; while Service Support addresses the day&#45;to&#45;day support and maintenance of these services.
   Published by: Netuitive, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Recovery Manager for Active Directory]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1207851844_215.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Quest Recovery Manager for Active Directory offers an easy&#45;to&#45;use solution for fast&#44; granular&#44; online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
   Published by: Quest Software]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tuning Your ERP Application]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206987250_791.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Despite the myth of &#34;untouchability&#34; there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
   Published by: Quest Software]]></description>
		<pubDate>Sat, 01 Jan 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Making Sense of Your SQL Server Application&#39;s Performance &#45; A Practical Guide]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206987244_58.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Performance tuning on SQL Server is difficult. Sifting through the huge volume of tuning information available on various web sites &#45; which counters to look at&#44; which queries to run&#44; etc. &#45; can be overwhelming. Part of the challenge is ...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Achieving Service&#45;Level Compliance with Business&#45;Critical Applications]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206987240_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper seeks to help IT managers become proactive in managing their business&#45;critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business&#45;criti...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[SOA Runtime Governance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206454955_897.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance.
   Published by: Software AG]]></description>
		<pubDate>Tue, 25 Mar 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[An EMA Analysts Report:  Assuring Service Level Achievement Through Dynamic Workload Automation]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203541482_841.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper takes a comprehensive look at the emerging concept of the dynamic enterprise&#44; and the technologies that are delivering it.
   Published by: CA]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Managing Complex System Environments and Optimizing Business Processing and Resources]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1203541482_533.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    By automating mundane&#44; repetitive tasks&#44; you cut costs and reduce the possibility of human error while increasing productivity. Intuitive problem analysis and resolution improves your business&#39; meantime&#45; to&#45;repair (MTTR).
   Published by: CA]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[A Guide to Diagnosing .Net Application Errors]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1200499892_676.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
   Published by: AVIcode, Inc.]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Deduplication in Data Protection: Assessing the Benefits]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1194894972_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Data deduplication offers the potential for taming the growth of data and delivering increased management efficiency. This white paper by IDC offers a balanced assessment of the benefits and potential disadvantages of deduplication solutions.
   Published by: Overland Storage]]></description>
		<pubDate>Mon, 01 Oct 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[End&#45;User Monitoring: Gaining Visibility into Hidden Business Risks]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1190127774_847.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explores how to implement effective end&#45;user transaction monitoring and management to attain greater visibility into the user experience.
   Published by: CA]]></description>
		<pubDate>Wed, 01 Aug 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CA Wily Customer Experience Manager]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1190127771_660.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper highlights a method for attaining real&#45;time visibility into the end&#45;user experience on web&#45;based applications.
   Published by: CA]]></description>
		<pubDate>Wed, 01 Aug 2007 24:00:00 EDT</pubDate> </item>  </channel> </rss>

