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	<rss version="2.0"> <channel> <title>Bitpipe: SLA Management Services Research</title> 
	<link>http://www.bitpipe.com/rlist/term/SLA-Management-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 10 Jul 2008 17:15:37 EDT</lastBuildDate>
	<pubDate>Thu, 10 Jul 2008 17:15:37 EDT</pubDate>  <item> <title><![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1215708517_215.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Effectively managing support for even a simple product is difficult and managing support for a complex product is even tougher. This paper discusses the challenges involved in managing customer support and the key strategies for dealing with them.
   Published by: EnterpriseWizard Inc.]]></description>
		<pubDate>Thu, 10 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[IT Channel Explained: Managed Services Contracts]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1212524207_115.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how a managed services contract can help you and your business.
   Published by: Channel Media Group]]></description>
		<pubDate>Tue, 03 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[SOA Runtime Governance]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1206454955_897.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this expert Videocast, Anne Thomas Manes, vice president and research director at Burton Group, discusses how to build proper SOA runtime governance.
   Published by: Software AG]]></description>
		<pubDate>Tue, 25 Mar 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Breakthrough Solutions for the Capital Markets]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1202921598_938.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how financial services businesses can meet the high service levels, reduces costs and complexity, and allow the enterprise to rapidly develop and deploy new applications and services.
   Published by: Azul Systems, Inc]]></description>
		<pubDate>Thu, 01 Nov 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Application Performance and Functionality for eCommerce]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1202921598_628.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The white paper provides insight on technology that scales eCommerce applications to support more advanced end-user functionality and a rapidly growing user base.
   Published by: Azul Systems, Inc]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

