Bitpipe: ROI Research

Bitpipe: ROI Research http://www.bitpipe.com/rlist/term/ROI.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 03 Jul 2008 12:15:21 EDT Thu, 03 Jul 2008 12:15:21 EDT <![CDATA[A Closer Look at SaaS Purchasing Behaviors and Attitudes]]> Thu, 03 Jul 2008 24:00:00 EDT <![CDATA[How to Calculate the ROI of Remote Support]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Increase First Contact Resolution: The Key to Superior Support]]> Wed, 02 Jul 2008 24:00:00 EDT <![CDATA[IT Leadership Strategy: How to Provide World-Class Help Desk Support]]> Wed, 02 Jul 2008 24:00:00 EDT <![CDATA[Just MASH Marketing: The Customer Reference Mashup]]> Thu, 10 Jul 2008 24:00:00 EDT <![CDATA[The New Economics of Virtualization: Applying Server Virtualization for Greater ROI]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Calculating the ROI of a SOA Project]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Maximizing Mobile Worker Productivity]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[RFID and the Mainstream Supply Chain: Seven Steps to RFID Sanity]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Getting to Deployment: Steps and Considerations to Deploying a Mobile Solution]]> Fri, 27 Jun 2008 24:00:00 EDT <![CDATA[Show How Marketing Makes Money: A 5-Step Plan for Proving ROI]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[802.11n: Preparing for Your Enterprise Deployment]]> Thu, 26 Jun 2008 24:00:00 EDT <![CDATA[Market Snapshot™: Automated Testing of Networks and Connected Devices]]> Thu, 27 Sep 2007 24:00:00 EDT <![CDATA[TDWI Predictive Analytics Report]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Mastering 802.11n]]> Mon, 23 Jun 2008 24:00:00 EDT <![CDATA[Opalis Announces New Release, OEM Partnership with CA]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Network File Management with the Maestro File Manager™: Simplify File Storage Management, Reduce Escalating Storage Costs, and Leverage Existing Investments without Disrupting Users or Business Processes]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Marketing Productivity Redefined]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Spyware ROI Calculator]]> Fri, 20 Jun 2008 24:00:00 EDT <![CDATA[System i Modernization Survival Guide: Future-proofing Your Applications and Development Strategies]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[EMC Extends Benefits of File Virtualization into the Archive]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Capacity Management: A Continuous Practice for Boosting IT Infrastructure ROI]]> Mon, 12 May 2008 24:00:00 EDT <![CDATA[Managing Data to Increase E-Commerce Performance]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone?]]> Tue, 17 Jun 2008 24:00:00 EDT <![CDATA[Going Green: What's Good for the Environment Is Good for Business]]> Tue, 17 Jun 2008 24:00:00 EDT <![CDATA[William W. Crone, MD, PC: A New Practice's Search for a Solution]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Automotive Supplier Collaboration - Break away from Status Quo]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[The ROI of Data Governance: A Revenue Generation Perspective]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Striking Data Gold]]> Tue, 10 Jun 2008 24:00:00 EDT <![CDATA[Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[The Essential Guide to Effective Requirements Management within the CMMI]]> Thu, 30 Dec 2004 24:00:00 EST <![CDATA[The Benefits of Requirements Management in the Context of Fast Paced Development Projects]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[How to Cost-Justify Mobility Technology Investments in Route Accounting Organizations]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Improving Field Service Productivity & Profitability with Mobile Automation Tools]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Generate Revenue with Online Video Ads]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[A Solution for Manufacturing Excellence in the Global Marketplace]]> Fri, 23 Jun 2006 24:00:00 EDT <![CDATA[Reduce the Pain of ERP Upgrades with Better Planning]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Compensation Planning Solutions: Building the Business Case]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Global Facilities Management]]> Sat, 07 Jun 2008 24:00:00 EDT <![CDATA[Maximizing ROI of Consumer-Driven Health Plans and Decision Support Tools]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment]]> Sat, 31 Mar 2007 24:00:00 EDT <![CDATA[The Total Cost of ERP Ownership in Mid-Size Companies]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Lion Nathan Distills Powerful Business Advantages with HP and Microsoft Unified Communications Solutions]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[OpenCDI™ Customer Data Integration on a Zero Based Platform]]> Fri, 06 Jun 2008 24:00:00 EDT <![CDATA[The Business Case for Business Mashups (On Demand Webcast)]]> Thu, 29 May 2008 24:00:00 EDT <![CDATA[Aligning IT and Business with Demand Management]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Top 5 Best Practices for Creating Effective Campaign Dashboards]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Smart SOA Brochure]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[An SMB's Guide to ECM Software - Tips for selecting an ECM solution that best meets your unique business needs - from Integrated Solutions magazine.]]> Wed, 04 Jun 2008 24:00:00 EDT <![CDATA[Enabling Secure Collaboration Beyond the Firewall]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Network Performance: Uncovering Common Myths and Misconceptions]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Content Management ROI Financial Analysis Tool]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[The ROI of Database Archiving]]> Thu, 19 Jun 2008 14:00:00 EDT <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Software as a Service Dramatically Improves CRM Success]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Automation within, around, and beyond Oracle E-Business Suite]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Productivity Success Factors for the Mid-Market]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[The New Breed of Data Modeling Tools and Techniques: Driving Enterprise Application, Efficiency and Flexibility eBook]]> Fri, 30 May 2008 24:00:00 EDT <![CDATA[Buying Storage, What Vendors Don't Want You to Know - SD CHI 08]]> Tue, 27 May 2008 24:00:00 EDT <![CDATA[Business Buy-In - SD CHI 08]]> Tue, 27 May 2008 24:00:00 EDT <![CDATA[Management/Executive - Presentations from Storage Decisions Chicago 2008]]> Tue, 27 May 2008 24:00:00 EDT <![CDATA[Managing the Four C's - SD CHI 08]]> Tue, 27 May 2008 24:00:00 EDT <![CDATA[What Storage Managers Are Buying - SD CHI 08]]> Tue, 27 May 2008 24:00:00 EDT <![CDATA[Complimentary Report: Dirty Little Secrets of the WMS Industry]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[New Report: Debunking the Top Eight Myths Surrounding Small-Business WMS]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Business Social Software Jeopardy!]]> Wed, 28 May 2008 10:00:00 EDT <![CDATA[The Power of Remote Support in Battling Today's Top Customer Support Issues]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[BPI as a Strategy: Moving Business Process Improvement Efforts from Department-Level to the CIO's Desk]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Justifying BPM across the Enterprise - One Step at a Time]]> Thu, 24 Aug 2006 24:00:00 EDT <![CDATA[Remote Service Applications for Professional Services]]> Wed, 21 May 2008 24:00:00 EDT <![CDATA[PeopleSoft Testing]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Legacy Modernization's Five-year ROI of 331% Surpasses 'Rip & Replace' in an Independent Study]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[The Road Map to Virtual Infrastructure: Practical Implementation Strategies]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Philips SpeechExec Enterprise digital dictation workflow system force multiplier for Ohio law firm]]> Fri, 16 May 2008 24:00:00 EDT <![CDATA[Charter Your MDM Implementation with Effective Data Governance and Stewardship]]> Tue, 17 Jun 2008 14:00:00 EDT <![CDATA[Optimizing the Lead-to-Order Process]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[10 Reasons to Get Your Support Software as a Service]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Enterprise 2.0: Agile, Emergent & Integrated]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Realize positive ROI on your SOA investments]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Dictation Technology for Law Firms]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[High Availability and Replication for i5/OS (iSeries) and AIX]]> Fri, 09 May 2008 24:00:00 EDT <![CDATA[Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Accelerate ROI and Reduce Costs with Incentive Compensation System]]> Wed, 07 May 2008 24:00:00 EDT <![CDATA[9 Indicators It's Time to Replace Your Commission System]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[IDC White Paper: CA ESP Workload Automation Software: Measuring Business Impact and ROI]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[IBS Distribution and Warehousing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[How to Develop an Effective Business Case for a Warehouse Management System]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Application-Ready Network: Powering the New Enterprise]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Application Ready Network Guide for Microsoft Office SharePoint Server 2007]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[IDC White Paper: Achieving Business Value and Gaining ROI with CA's EITM Software for Optimizing IT Infrastructures]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Burton Take 5 : Three Ways to Optimize You Security Spending]]> Fri, 06 Oct 2006 24:00:00 EDT <![CDATA[Data Migration and Consolidation: Leveraging Your Current Assets to Build a Centralized Storage Solution]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Fiserv Helps Automobile Insurance Company Combine Two Legacy Systems to Centralize Claims Processing]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[5 Keys to Developing an Awareness Program]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Datanomic Business Intelligence and Data Warehousing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[No Paper Weight - IT Briefing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Demand Management 2.0 - Bringing Efficiency from Idea to Execution]]> Thu, 24 Apr 2008 14:00:00 EDT <![CDATA[Pay-for-Performance: A Practical Guide to Merit-Based Compensation Planning]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Choosing the right platform: Match your data center needs with the right virtualization platform]]> Thu, 17 Apr 2008 09:00:00 EDT <![CDATA[Improving ROI With Data Protection Management Solutions]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Seeing Clearly: The Benefits of an Intuitive Enterprise Solution]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Getting the Best Results From Your Retention Programs]]> Tue, 15 Apr 2008 09:00:00 EDT <![CDATA[Oracle Helps Alltel save $30 Million per Year]]> Tue, 15 Apr 2008 24:00:00 EDT <![CDATA[Accelerated Demand Planning: Reduce Planning Time and Increase Forecast Accuracy]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Introducing GradeCard: Ensuring the Highest Level of Supplier Performance]]> Thu, 10 Apr 2008 24:00:00 EDT <![CDATA[Banking Services: Providing IT and BPO Services to Banks]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[GradeCard: Supplier Performance Measurement Systems]]> Thu, 10 Apr 2008 24:00:00 EDT <![CDATA[Service Oriented Architecture for Enterprise Applications]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Surviving amid "ERP Sharks" as a "Visionary Vendor for the Pragmatic User" (Part I)]]> Wed, 09 Apr 2008 24:00:00 EDT <![CDATA[OnDemand Professional - Documentation, Training, and Support for Rollouts]]> Thu, 03 Apr 2008 24:00:00 EDT <![CDATA[Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Data De-duplication and Disk-to-Disk Backup Systems Part II: Business Considerations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Accelerating Enterprise Application ROI]]> Thu, 01 Jan 2004 24:00:00 EST <![CDATA[12 Things You Should Know about Identity Management]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Data Migration Solution - Rapid Implementations]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[The Secret Behind Successful Retention Programs: Next Generation Analytics]]> Tue, 15 Apr 2008 09:00:00 EDT <![CDATA[Benchmarking ERP in Small Manufacturers by Aberdeen]]> Thu, 20 Mar 2008 24:00:00 EDT <![CDATA[Harnessing the Voice Revolution]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Do You Know Where Your Assets Are? Maximizing ROI with RFID Asset Management]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Get Ahead in the Global Market with Microsoft Dynamics]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Choosing an SOA Platform That Addresses Near-Term ROI or Long-Term Strategy]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Eliminate Errors and Achieve ROI by Automating Time and Attendance Software]]> Tue, 11 Mar 2008 24:00:00 EDT <![CDATA[Hobsons EMT Case Study with Virtual Iron - Server Virtualization for the Rest of Us]]> Thu, 25 Oct 2007 14:00:00 EDT <![CDATA[Podcast: Reducing Primary Storage Costs]]> Fri, 07 Mar 2008 09:00:00 EST <![CDATA[Quad-Core Intel Xeon Processor 5400 Series Animated Product Brief]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Intel® vPro Technology ROI Estimator]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Reducing Primary Storage Costs]]> Fri, 07 Mar 2008 09:00:00 EST <![CDATA[To Get Promoted in Customer Support, Do These Five Things]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Transforming Compensation Management: Improve Accuracy, Reduce Risk and Align Compensation with Business Goals]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Five Key Steps to a Successful Talent Management Deployment]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[5 Pitfalls to Avoid When Purchasing a Time and Attendance System]]> Fri, 07 Mar 2008 24:00:00 EST <![CDATA[Determining the Return on Investment of Web Application Acceleration Managed Services- an IDC Study]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[SOA TECHNOLOGY SOLUTIONS RED BOOK]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Securing Your Business with Your Network: Security Made Simple]]> Fri, 01 Dec 2006 24:00:00 EST <![CDATA[Gantry Group ROI Benchmark Study]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Connect Your Business through Networking Technology]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[How Not to Be a Spammer - The Truth about E-Mail Marketing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[11 Criteria for Selecting the Best ERP System Replacement]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Managing Services Spend -- Supplier Relationship & Contingent Workforce Management in the Service Enterprise]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Optimizing Multi-vendor Voice and Data Networks for Service Quality, Responsiveness and Cost of Delivery]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[IDC White Paper: The Evolution of Job Scheduling - CA's Approach to Workload Automation]]> Thu, 01 Nov 2007 24:00:00 EDT <![CDATA[Sucessful Enterprise Architecture - Aligning Business and IT]]> Mon, 16 Jul 2007 24:00:00 EDT <![CDATA[Top Ten Risks to a Configuration Project and How to Avoid Them]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Why Business Leaders Should Care about SOA]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[CRM TOOLKIT]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[6 Steps to ERP Implementation Success]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[The Foundation of SOA Quality]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Understanding and Managing Supply Chain Risk]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Forrester: Measuring the Business Value of IT]]> Mon, 25 Sep 2006 24:00:00 EDT <![CDATA[10 Ways to Improve B2B Email Deliverability and Effectiveness]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Vtrenz, a Silverpop Solution: Marketing Automation for Lead Generation and Nurturing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Turn Customer Data into Actionable Information and Insight with CRM Analytics]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Workforce Analytics - Business Intelligence Meets Human Capital Management]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[This Time It's Personal: Making Online Experiences Unique]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Relieving the Paper Burden - A Case Study]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Deploying and Administering Collaboration - IT Briefing]]> Mon, 17 Dec 2007 24:00:00 EST <![CDATA[HP PPM Webinar: ROI Benchmark Study]]> Wed, 12 Dec 2007 14:00:00 EST <![CDATA[Choosing a Remote DBA instead of a Full-time Consultant?]]> Fri, 30 Nov 2007 24:00:00 EST <![CDATA[EMC and Microsoft Delivering Network Aware Service Management]]> Wed, 05 Dec 2007 09:00:00 EST <![CDATA[Deploying and Administering Collaboration Tools - Podcast]]> Wed, 28 Nov 2007 09:00:00 EST <![CDATA[Deploying and Administering Collaboration Tools]]> Wed, 28 Nov 2007 09:00:00 EST <![CDATA[Taking On-Demand CRM Integration to the Next Level]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Introducing System Center]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[Web 2.0: The Latest on "New Media" Performance and How They Deliver ROI]]> Mon, 08 Oct 2007 24:00:00 EDT <![CDATA[Longhorn, Exchange 2007, Vista, SQL Server 2007: How Can You Take Advantage of Microsoft Upgrade Cycle]]> Sat, 01 Sep 2007 24:00:00 EDT <![CDATA[Simplifying Contact Center Technology]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[DaimlerChrusler: A Case Study in Enterprise Data Quality]]> Fri, 01 Oct 2004 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns]]> Sat, 01 Jul 2006 24:00:00 EDT <![CDATA[Data Warehouse Design and Management Best Practices]]> Mon, 03 Sep 2007 24:00:00 EDT <![CDATA[Wireless LAN as the Primary Network]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Integration Appliances: How to Simplify Integration of Your SAP® Solutions]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Achieving efficient Migration to Microsoft SQL Server 2005]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Building a Business Case for BPM]]> Sun, 01 Jul 2007 24:00:00 EDT