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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Portals Research</title> 
	<link>http://www.bitpipe.com/tlist/Portals.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 15 Apr 2013 10:15:54 EDT</lastBuildDate>
	<pubDate>Mon, 15 Apr 2013 10:15:54 EDT</pubDate>  <item> <title><![CDATA[City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1365445151_931.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels. Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 15 Apr 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[City of Los Angeles Improves Customer Satisfaction with Self-Service Portal]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1364799199_150.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Los Angeles Department of Water and Power (LADWP) turned to Oracle WebCenter Portal, and LADWP customers now have a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices. Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 04 Apr 2013 24:00:00 EDT</pubDate> </item>  </channel> </rss>

