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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts Knowledge Management Software Research</title> 
	<link>http://www.bitpipe.com/tlist/Knowledge-Management-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 17 Jun 2013 15:45:14 EDT</lastBuildDate>
	<pubDate>Mon, 17 Jun 2013 15:45:14 EDT</pubDate>  <item> <title><![CDATA[Emerging Trends in Project Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1370025015_469.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[The technical aspects of managing projects notwithstanding, project managers are increasingly asked to lead the organization in transformative ways. Read on to uncover the top trends shaping the world of project management. Published by: Global Knowledge]]></description>
		<pubDate>Mon, 17 Jun 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Defining and maximizing the Scope of a Document Management System]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1363198496_656.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Read this expert resource to explore more about the key issues of establishing an effective approach to information governance. It explains how you can develop a content management program that fits in with the scope and needs of your organization. Published by: Iron Mountain]]></description>
		<pubDate>Tue, 26 Mar 2013 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Winning SharePoint Commitment in the Enterprise: Five Easy Steps to Increase End-User Adoption]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1354562152_912.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[SharePoint technology can provide your business with unprecedented levels of collaboration, but 40% of organizations currently using SharePoint report that the adoption rate is slower than expected due to a poor user experience. Read on to learn 5 simple steps that will enhance the SharePoint user experience and boost adoption rates. Published by: VirtualWorks Group]]></description>
		<pubDate>Tue, 04 Dec 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Supporting a Multichannel Contact Center]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1360101806_308.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. Published by: Verint Systems]]></description>
		<pubDate>Wed, 13 Feb 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Top 8 Dynamic Case Management Myths Debunked]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1357591374_583.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Dynamic case management (DCM) has quickly become a hot topic in IT. But many IT professionals are still skeptical that DCM is anything more than just a fancy word for ECM or BPM. Read this expert guide to learn the truth about DCM, including how its collaborative abilities can help your breakdown organizational silos. Published by: Eccentex]]></description>
		<pubDate>Tue, 08 Jan 2013 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Is Social Media Transforming Your Business?]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1346949078_480.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.   Published by: Oracle Corporation]]></description>
		<pubDate>Thu, 01 Mar 2012 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Six Best Practices for Agent Knowledge Management]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1339774029_647.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. Published by: KANA]]></description>
		<pubDate>Thu, 21 Jun 2012 24:00:00 EDT</pubDate> </item>  </channel> </rss>

