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	<rss version="2.0"> <channel> <title>Most Popular White Papers and Webcasts IVR Research</title> 
	<link>http://www.bitpipe.com/tlist/IVR.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 20 Jan 2012 10:30:50 EST</lastBuildDate>
	<pubDate>Fri, 20 Jan 2012 10:30:50 EST</pubDate>  <item> <title><![CDATA[Adapt your contact center for increased customer satisfaction]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326497042_916.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Published by: inContact]]></description>
		<pubDate>Fri, 20 Jan 2012 24:03:16 EST</pubDate> </item>  <item> <title><![CDATA[Top 5 Ways to Make IVR Work For You and Your Customers]]></title> <link><![CDATA[http://www.bitpipe.com/detail/RES/1326497042_242.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. Published by: inContact]]></description>
		<pubDate>Wed, 18 Jan 2012 24:00:00 EST</pubDate> </item>  </channel> </rss>


